1.PTS KAYE ORIG - Doc For Checking1

PORTFOLIO IN
TRAINERS
METHODOLOGY
(TM) LEVEL 1
(Trainer/Assessor)
Developed by:
MARIE KATHLEENE S. BORJA
THE BIG FIVE TRAINING AND ASSESSMENT CENTER INC.

SEPTEMBER 24, 2023
Developed by: Marie Kathleene S. Borja September 24, 2023

RESUME
Contact Information
Name Marie Kathleene S. Borja
Address 173 G. Fajardo Street Prinza
Calauan Laguna
Cell phone 09558353652
Email mksahagun@gmail.com
Personal Information
Date of Birth Jan. 23, 1994
Place of Birth Quezon City, Philippines
Citizenship Filipino
Sex Female
Marital Status Married
Employment History
PHARMACIST
Molecules Pharmacy and Marketing Corporation
March 2021 to Present
QUALITY ASSURANCE
SPECIALIST
INTERPHIL LABORATORIES, INC.
Canlubang Industrial Estate, Bo. Pittland, Cabuyao, Laguna 4025
October 2016 – June 2020
QUALITY ASSURANCE COORDINATOR/ REGULATORY

AFFAIRS
INTERPHIL LABORATORIES, INC.
Canlubang Industrial Estate, Bo. Pittland, Cabuyao, Laguna 4025
September 2015 – October 2016
Education
Master of Science in Pharmacy
Finished coursework
Centro Escolar University – Mendiola, Manila
November 2015 - 2018
Bachelor of Science in Pharmacy

University of Perpetual Help – Dr. Jose G. Tamayo Medical University
NC CERTIFICATE

TM ACHIEVEMENT
CERTIFICATES
(scanned and paste)

CERTIFICATE OF EMPLOYMENT

TRAINERS METHODOLOGY (TM)
LEVEL 1 (Trainer/Assessor)
Sector: HEALTH, SOCIAL AND OTHER COMMUNITY DEVELOPMENT

SERVICES
Qualification Title: PHARMACY SERVICES NC III
Unit of Competency: DISPENSE PHARMACEUTICAL PRODUCTS
Module Title: DISPENSING PHARMACEUTICAL PRODUCTS
Developed by: Marie Kathleene S. Borja
THE BIG FIVE TRAINING AND ASSESSMENT CENTER INC.

4th Flr. Vitra Bldg. 123 P.Alcantara St, Brgy VII-A, San Pablo City, Laguna
September 24, 2023

PORTFOLIO ARRANGEMENT
DESCRIPTION
Module 1 PLAN TRAINING SESSION
TNA- Data gathering Instruments
 4.1-Self-assessment Checklist
 4.2-Evidences/ Proof of Current Competencies
 4.3- Summary of Current Competencies
 4.4- Training Needs
Pre-Test
Pre-Test Answer key
Modules of Instruction
Session Plan
Competency Based Learning Material
 Learning Guide Experiences
 Information Sheet
 Self-Check
 Model answer/ answer key
 Task sheet
 Job Sheet
 Operation Sheet
Institutional Assessment Instruments
 Evidence Plan
 Specific instructions to the candidate
 Demonstration/ Performance Test
 Questioning tool (with Suggested/Model Answers)
 Table of specifications
 Written Test
Training Activity Matrix
Progress Chart
Training Delivery Evaluation sheet
Module 2 MAINTAIN TRAINING FACILITIES
Shop layout
Equipment Record with Code and Drawing
Operational Schedule
Housekeeping Schedule
Housekeeping Inspection Checklist
Equipment Maintenance Schedule
Equipment Maintenance Inspection Checklist
Waste Segregation Plan
Waste Segregation list
Tag Out Index Card
Inspection Report
Breakdown Repair Report
Salvage Report
Requisition and Purchase Request
Module 3 SUPERVISED WORK-BASED TRAINING
Training Plan
Trainee’s Record Book
Trainees’ Progress Chart
OJT Evaluation Form and Trainee Rating Sheet
Memorandum of Agreement
Module 4 FACILITIATE TRAINING SESSION
Hard Copy of Presentation Material
Self Assessment Guide
Attendance Sheet
Institutional Assessment Instruments
 Evidence Plan
 Pre-tests
 Rating sheet for demonstration
 Rating sheet for interview questions
 Training Evaluation Sheet
Module 5 CONDUCT COMPETENCY ASSESSMENT
Evidence Plan
Self-Assessment Guide
Attendance Sheet
Application Form/Admission Slip
Assessment Instruments
 Written Tests
 Rating sheet for demonstration
 Rating sheet for interview questions
Competency Assessment Result Summary (CARS)

Module 1
Plan
Training
Session

Data Gathering Instrument for Trainee’s Characteristics
Please answer the following instrument according to the
characteristics described below. Encircle the letter of your choice that best
describes you as a learner. Blank spaces are provided for some data that
need your response.
Characteristics of learners
Language, Average grade in: Average grade in:

literacy and English Math
numeracy (LL&N)
a. 95 and above a. 95 and above
b. 90 to 94 b. 90 to 94
c. 85 to 89 c. 85 to 89
d. 80 to 84 d. 80 to 84
a. 75 to 79 e. 75 to 79
Cultural and Ethnicity/culture:

language a. Ifugao
background
b. Igorot
c. Ibanag
d. Gaddang
e. Muslim
f. Ibaloy
g. Others (please specify) Tagalog
Education & Highest Educational Attainment:

general a. High School Level
knowledge
b. High School Graduate
c. College Level
d. College Graduate
e. with units in Master’s degree
f. Masteral Graduate
Sex a. Male
b. Female
Age Your age: ________
Physical ability 1. Disabilities (if any) _____________________
2. Existing Health Conditions (Existing illness
if any)
a. None
b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others (please specify) ___________________
Previous Certificates
experience with Number of years as a (qualification) literate
the topic
Previous List down trainings related to (qualification)

learning ___________________________
experience ___________________________
___________________________
National Certificates acquired and NC level
Training Level
completed ___________________________
___________________________
Special courses Other courses related to (qualification)

_________________________
Learning styles a. Visual - The visual learner takes mental

pictures of information given, so in order
for this kind of learner to retain
information, oral or written, presentations
of new information must contain diagrams
and drawings, preferably in color. The
visual learner can't concentrate with a lot
of activity around him and will focus better
and learn faster in a quiet study
environment.
b. Kinesthetic - described as the students in
the classroom, who have problems sitting
still and who often bounce their legs while
tapping their fingers on the desks. They are
often referred to as hyperactive students
with concentration issues.
c. Auditory- a learner who has the ability to
remember speeches and lectures in detail
but has a hard time with written text.
Having to read long texts is pointless and
will not be retained by the auditory learner
unless it is read aloud.
d. Activist - Learns by having a go
e. Reflector - Learns most from activities
where they can watch, listen and then
review what has happened.

f. Theorist - Learns most when ideas are
linked to existing theories and concepts.
g. Pragmatist - Learns most from learning
activities that are directly relevant to their
situation.
Other needs a. Financially challenged
b. Working student
c. Solo parent
d. Others(please specify)
___________________________
DANIEL PADILLA
____________________________
Signature over printed name

Characteristics of Learners
Language,
Work/ Previous
Literacy Cultural and Education Training
Physical experience Learning Special Learning Other
Name of Trainee and language & general Sex Age Level
condition related to experienc Courses Style Needs
Numeracy background knowledge Completed
competencies e
(LL&N)
1. MARVIN BOBADILLA C B Tagalog D B 23 A 2 years NONE NONE BS A A
Chemistry
2. RHEA FULGAR B B Tagalog D B 29 A 5 years NONE NONE BS Ed B D
3. MARIETTA CHAVEZ B A Tagalog D A 48 A 7 years NONE NONE BS Biology C D
4. TERESITA SANCHEZ A A Tagalog D A 41 A 5 years NONE NONE BS Nursing B C
5. KIMBERLY BULANO C B Tagalog D B 26 A 3 years NONE NONE BS A D
Agriculture
6. MYLENE MATUSOK A B Tagalog D B 39 A 6 years NONE NONE BS C D
Agriculture
7. ERWIN MANALOTO B B Tagalog D B 30 A 6 years NONE NONE BS Statistics A B
8. MARITA MANALO B C Tagalog C B 42 A 2 years NONE NONE BS B B
Computer
Science
9. ADONIS SANCHEZ C B Tagalog C A 30 A 1 year NONE NONE BS Nursing C A
10. ARMAN RIVERA C C Tagalog B A 25 A 3 months NONE NONE BS A A
Horticulture
Prepared by: MARIE KATHLEENE S. BORJA

Trainer

SELF-ASSESSMENT CHECKLIST
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
BASIC COMPETENCIES
CAN I…? YES NO
1. Lead workplace communication
LO1. Communicate information about workplace processes 
LO2. Lead workplace discussions 
LO3. Identify and communicate issues arising in the 
workplace
2. Lead small teams
LO1. Lead small teams 

LO2. Provide team leadership 
LO3. Assign responsibilities among members 
LO4. Set performance expectations for team members 
LO5. Supervise team performance 
3. Develop and practice negotiation skills
LO1. Identify relevant information in planning negotiations 
LO2. Participate in negotiations 
LO3. Document areas for agreement 
LO4. Identify relevant information in planning negotiations 
LO5. Participate in negotiations 
4. Solve workplace problem related to work activities
LO1. Explain the analytical techniques 
LO2. Determine the possible cause/s of the problem 
LO3. Prepare action plans 
5. Use mathematical concepts and techniques
LO1. Identify mathematical tools and technique to solve 
problem
LO2. Apply mathematical procedures/solution 
LO3. Analyze results 
6. Use relevant technologies
LO1. Identify appropriate technology 
LO2. Apply relevant technology 

BASIC COMPETENCIES
CAN I…? YES NO
LO3. Maintain/enhance relevant technology 
COMMON COMPETENCIES
CAN I…? YES NO
1.Maintain an effective relationship with clients/ customers
LO1. Establish professional image 
LO2. Build credibility among customers/clients 
LO3. Satisfy clients/customer requirements 
2. Update industry knowledge and practice through continuing
education
LO1. Identify sources of information on updates related to 
practice pharmacy
LO2. Apply industry updates to workplace 
LO3. Update continuously relevant industry knowledge 
LO4. Access, apply and share industry information 
3. Perform workplace security and safety practice
LO1. Identify and follow workplace procedures 
LO2. Handle emergency situations within workplace 
LO3. Follow enterprise requirements 
4. Perform computer operations
LO1. Identify and explain functions, general features and 
capabilities of both hardware and software
LO2. Prepare and use appropriate hardware and software 
according to task requirement
LO3. Use appropriate devices and procedures to transfer 
files/data
LO4. Produce accurate and complete data according to the 
requirements
LO5. Maintain computer system 
5. Use pharmaceutical calculation and techniques and terminologies
LO1. Use dimensional analysis to convert one unit to another 
LO2. Understand pharmaceutical terminologies and medical 
terms
LO3. Use equipment glassware and tools 
CORE COMPETENCIES
CAN I…? YES NO
1. Practice Good Housekeeping
CORE COMPETENCIES
CAN I…? YES NO
LO1. Perform housekeeping duties 
LO2. Follow appropriate health and safety practices in the 
area
2. Monitor supply/inventory of pharmaceutical products

LO1. Examine the medicines in the assortment list or 
formulary
LO2. Assist in procurement of materials and services from 
qualifies sources
LO3. Receive and deliver stocks 
LO4. Pack and dispatch orders 
LO5. Handle returned products or products for return 
3. Handle and control pharmaceutical products
LO1. Comply with drug storage requirements 
LO2. Monitor inventory 
LO3. Dispose of stock waste 
4. Arrange and display of products
LO1. Follow merchandising plan √
LO2. Follow display plan or promotional items 
LO3. Monitor promotional activities 
5. Perform good laboratory practices

LO1. Observe proper laboratory protocols 
LO2. Demonstrate skills in laboratory measurements 
LO3. Maintain and store pharmacy 
glassware/device/equipment
6.Adhere to good manufacturing practice (GMP)
LO1. Demonstrate compliance to Good Manufacturing Practice 
in own work
LO2. Observe personal hygiene and conduct 
LO3. Demonstrate compliance to Good Manufacturing 
Practices requirements in work activities
LO4. Complete documentation requirement to support GMP 
CORE COMPETENCIES
CAN I…? YES NO
7. Demonstrate product knowledge on medicines
LO1. Demonstrate adequate knowledge on OTC and selected 
prescription medicines
LO2. Calculate quantity needed in prescription 
LO3. Advise proper use of OTC medicine under the supervision 
of the pharmacist
8. Dispense pharmaceutical products
LO1. Acknowledge patient/client 
LO2. Process over-the-counter medicine orders 
LO3. Process prescription product orders 
LO4. Receive payment and release exact change 
9. Perform health promotion, education and vigilance
LO1. Participate in health promotion and education campaigns 
LO2. Perform screening procedures for common diseases 
LO3. Refer patients pharmacist to refer to other healthcare 
professionals or facilities
LO4. Advise patients on reporting on unusual experience with 
medicine
LO5. Guide patients on how to fill-out forms 

Evidences/Proof of Current Competencies
Evidence of Current Competencies acquired related to Job/Occupation
Current competencies Proof/Evidence Means of validating

BASIC COMPETENCIES
LEAD WOKPLACE
COMMUNICATION
 Communicate
information about  Transcript of  Authenticated
workplace processes Record and with dry
 Lead workplace seal of Training
discussions  Certificate of Institution
 Identify and Achievement
communicate issues  Registrar’s
arising in the Validation
workplace  Certificate of
attendance
LEAD SMALL TEAMS
 Lead small teams
 Provide team
 Transcript of  Authenticated
leadership
Record and with dry
 Assign responsibilities
seal of Training
among members
 Certificate of Institution
 Set performance
Achievement
expectations for team
 Registrar’s
members
Validation
 Supervise team
 Certificate of
performance
attendance
DEVELOP AND PRACTICE
NEGOTIATION SKILL
 Identify relevant
Record and with dry
information in
seal of Training
planning negotiations
 Participate in
Achievement
negotiations
 Registrar’s
 Document areas for
Validation
agreement
 Certificate of
 Identify relevant
attendance
information in
planning negotiations
 Participate in
negotiations

SOLVE WORKPLACE
PROBLEMS RELATED TO
WORK ACTIVITIES  Transcript of  Authenticated
Record and with dry
 Explain the analytical
seal of Training
techniques activities
 Determine the possible
Achievement
cause/s of the problem
 Registrar’s
 Analyze results
Validation
 Certificate of
attendance
USE RELEVANT
TECHNOLOGIES
 Identify appropriate
Record and with dry
technology
seal of Training
 Apply relevant
technology
Achievement
 Maintain/enhance
 Registrar’s
relevant technology
Validation
 Certificate of
attendance

COMMON COMPETENCIES
MAINTAIN AN EFFECTIVE
RELATIONSHIP WITH
CLIENTS / CUSTOMER
 Establish professional  Certificate of  Authenticated
image Achievement and with dry
 Build credibility with seal of Training
customers/clients Institution
 Satisfy  Certificate of
clients/customer attendance  Registrar’s
requirements Validation
UPDATE INDUSTRY
KNOWLEDGE AND
PRACTICE THROUGH
CONTINUING EDUCATION  Certificate of  Authenticated
Achievement and with dry
 Identify sources of
seal of Training
information on
Institution
updates related to
practice pharmacy  Certificate of
attendance  Registrar’s
 Apply industry updates
Validation
to workplace
 Update continuously
relevant industry
knowledge

Access, apply and
share industry
information
PERFORM WORKPLCAE
SECURITY AND SAFETY
PRACTICE  Transcript of  Authenticated
Record and with dry
 Identify and follow
seal of Training
workplace procedures
 Handle emergency
Achievement
situations within
 Registrar’s
workplace
Validation
 Follow enterprise
 Certificate of
requirements
attendance
PERFORM COMPUTER
OPERATIONS
 Identify and explain
Record and with dry
functions, general
seal of Training
features and
capabilities of both  Certificate of Institution
hardware and software Achievement
 Registrar’s
 Prepare and use
Validation
appropriate hardware
and software according  Certificate of
to task requirement attendance
 Use appropriate
devices and procedures
to transfer files/data
 Produce accurate and
complete data
according to the
requirements
 Maintain computer
system
USE PHARMACEUTICAL
CALCULATIONS AND
TECHNIQUES AND  Transcript of  Authenticated
TERMINOLOGIES Record and with dry
seal of Training
 Use dimensional
analysis to convert one  Certificate of Institution
unit to another Achievement
 Registrar’s
 Understand
Validation
pharmaceutical
terminologies and  Certificate of
medical terms attendance
 Use equipment
glassware and tools

CORE COMPETENCIES
RECEIVE AND ANALYZE
PRESCRIPTIONS FOR
DISPENSING  On the Job  Authenticated
Training and with dry
 Receive prescription seal of Training
from client/patient  Certificate Institution
of
 Confirm
Employmen  Registrar’s
client’s/patient’s
t Validation
prescription needs
 Confirm Prescription  Certificate
and other pertinent of
data Achievemen
t
 Certificate
of
attendance
HANDLE AND CONTROL
PHARMACEUTICAL
PRODUCTS  Transcript  Authenticated
of Record and with dry
 Comply with drug
seal of Training
storage requirements
 Certificate Institution
 Monitor inventory
of
 Dispose of stock waste
Achievemen  Registrar’s
t Validation
 Certificate
of
attendance
ARRANGE AND DISPLAY OF
PRODUCTS
 Transcript  Authenticated
 Follow merchandising
plan
seal of Training
 Follow display plan or
promotional items
of
 Monitor promotional
activities
t Validation
 Certificate
of
attendance
PERFORM GOOD
LABORATORY PRACTICES
 Transcript  Authenticated
 Observe proper
laboratory protocols
seal of Training
 Demonstrate skills in
laboratory
of
measurements
 Maintain and store
t Validation
pharmacy
glassware/device/equip
ment
 Certificate
of
attendance
ADHERE GOOD
MANUFACTURING
PRACTICES  Transcript  Authenticated
 Demonstrate
seal of Training
compliance to Good
Manufacturing Practice  Certificate Institution
in own work of
 Observe personal
t Validation
hygiene and conduct
 Demonstrate
compliance to Good
 Certificate
Manufacturing
of
Practices requirements
attendance
in work activities
DEMONSTRATE PRODCUT
KNOWLEDGE ON
MEDICINES  Transcript  Authenticated
 Demonstrate adequate
seal of Training
knowledge on OTC and
selected prescription  Certificate Institution
medicines of
 Calculate quantity
t Validation
needed in prescription
 Advise proper use of
OTC medicine under
 Certificate
the supervision of the
of
pharmacist
attendance
DISPENSE
PHARMACEUTICAL
PRODUCTS  Transcript  Authenticated
 Acknowledge
seal of Training
patient/client
 Process over-the-
of
counter medicine orders
 Process prescription
product orders t Validation
 Receive payment and
release exact change
 Certificate
of
attendance
PERFORM HEALTH
PROMOTION, EDUCATION
AND VIGILANCE  Transcript  Authenticated
 Participate in health
seal of Training
promotion and
education campaigns  Certificate Institution
of
 Perform screening
procedures for common
t Validation
diseases
 Refer patients
pharmacist to refer to
 Certificate
other healthcare
of
professionals or
attendance
facilities
 Advise patients on
reporting on unusual
experience with
medicine
 Guide patients on how
to fill-out forms

Summary of Current Competencies versus
Required Competencies
Required Units of Current Training
Competency/Learning Competencies Gaps/Requirement
Outcomes based on s
CBC
BASIC COMPETENCIES
LEAD WOKPLACE COMMUNICATION
LO1 Communicate LO1 Communicate
information about information about
workplace processes workplace processes
btain and convey btain and convey
workplace information workplace information
LO2. Lead workplace LO2. Lead workplace
discussions discussions
LO3. Identify and LO3. Identify and
communicate issues communicate issues
arising in the workplace arising in the
workplace
LEAD SMALL TEAMS
LO1. Lead small teams LO1. Lead small teams
LO2. Provide team LO2. Provide team
leadership leadership
LO3. Assign LO3. Assign
responsibilities among responsibilities among
members members
LO4. Set performance LO4. Set performance
expectations for team expectations for team
members members
LO5. Supervise team LO5. Supervise team
performance performance
DEVELOP AND PRACTICE NEGOTIATION SKILLS
LO1. Identify relevant LO1. Identify relevant
information in planning information in
negotiations planning negotiations
LO2. Participate in LO2. Participate in
negotiations negotiations
LO3. Document areas LO3. Document areas
for agreement for agreement
LO4. Identify relevant LO4. Identify relevant
information in planning information in
negotiations planning negotiations
LO5. Participate in LO5. Participate in
negotiations negotiations

SOLVE WORKPLACE PROBLEM RELATED TO WORK ACTIVITIES
LO1. Explain the LO1. Explain the
analytical techniques analytical techniques
LO2. Determine the LO2. Determine the
possible cause/s of the possible cause/s of the
problem problem
LO3. Prepare action LO3. Prepare action
plans plans
USE MATHEMATICAL CONCEPTS AND TECHNIQUES
LO1. Identify LO1. Identify
mathematical tools and mathematical tools and
technique to solve technique to solve
problem problem
LO2. Apply LO2. Apply
mathematical mathematical
procedures/solution procedures/solution
LO3. Analyze results LO3. Analyze results
USE RELEVANT TECHNOLOGIES
LO1. Identify LO1. Identify
appropriate technology appropriate technology
LO2. Apply relevant LO2. Apply relevant
technology technology
LO3. Maintain/enhance LO3.
relevant technology Maintain/enhance
relevant technology
Required Units of Current Training

Competency/Learning Competencies Gaps/Requirement
Outcomes based on CBC s
COMMON COMPETENCIES
1. MAINTAIN EFFECTIVE RELATIONSHIP WITH
CLIENTS/CUSTOMER
LO1. Establish LO1. Establish
professional image professional image
LO2. Build credibility with LO2. Build credibility
customer/clients with customer/clients
LO3. Satisfy LO3. Satisfy
clients/customer clients/customer
requirements requirements
2. UPDATE INDUSTRY KNOWLEDGE AND PRACTICE THROUGH
CONTINUING EDUCATION
LO1. Identify sources of LO1. Identify sources
information on updates of information on
related to practice updates related to
pharmacy practice pharmacy
LO2. Apply industry LO2. Apply industry
updates to workplace updates to workplace
LO3. Update continuously LO3. Update
relevant industry continuously relevant
knowledge industry knowledge
LO4. Access, apply and LO4. Access, apply and
share industry share industry
information information
3.PERFORM WORKPLACE SECURITY AND SAFETY PRACTICE
LO1. Identify and follow LO1. Identify and
workplace procedures follow workplace
procedures
LO2. Handle emergency LO2. Handle
situations within emergency situations
workplace within workplace
LO3. Follow enterprise LO3. Follow enterprise
4. PERFROM COMPUTER OPERATIONS
LO1. Identify and explain LO1. Identify and
functions, general explain functions,
features and capabilities general features and
of both hardware and capabilities of both
software hardware and software
LO2. Prepare and use LO2. Prepare and use
appropriate hardware and appropriate hardware
software according to task and software according
requirement to task requirement
LO3. Use appropriate LO3. Use appropriate
devices and procedures to devices and procedures
transfer files/data to transfer files/data
LO4. Produce accurate LO4. Produce accurate
and complete data and complete data
according to the according to the
LO5. Maintain computer LO5. Maintain
system computer system
5. USE PHARMACEUTICAL CALCULATION TECHNIQUES AND
TERMINOLOGIES
LO1. Use dimensional LO1. Use dimensional
analysis to convert one analysis to convert one
unit to another unit to another

LO2.Understand LO2.Understand
pharmaceutical pharmaceutical
terminologies and medical terminologies and
terms medical terms
LO3. Use equipment LO3. Use equipment

glassware and tools glassware and tools
Required Units of Current Competencies Training

Competency/Learning Gaps/Requirement
Outcomes based on CBC s
CORE COMPETENCIES
1. PRACTICE GOOD HOUSEKEEPING
LO1. Perform housekeeping LO1. Perform housekeeping
duties duties
LO2. Follow appropriate LO2. Follow appropriate
health and safety practices health and safety practices
in the area in the area
2. MONITOR SUPPLY/ INVENTORY OF PHARMACEUTICAL PRODUCTS
LO1. Examine the LO1. Examine the
medicines in the assortment medicines in the assortment
list or formulary list or formulary
LO2. Assist in procurement LO2. Assist in procurement
of materials and services of materials and services
from qualifies sources from qualifies sources
LO3. Receive and deliver LO3. Receive and deliver
stocks stocks
LO4. Pack and dispatch LO4. Pack and dispatch
orders orders
LO5. Handle returned LO5. Handle returned
products or products for products or products for
return return
3. HANDLE AND CONTROL PHARMACEUTICAL PRODUCTS
LO1. Comply with drug LO1. Comply with drug
storage requirements storage requirements
LO2. Monitor inventory LO2. Monitor inventory
LO3. Monitor promotional LO3. Monitor promotional
activities activities
4. 4. ARRANGE AND DISPLAY OF PRODUCTS
LO1. Follow merchandising LO1. Follow merchandising
plan plan
LO2. Follow display plan or LO2. Follow display plan or
promotional items promotional items
LO3. Monitor promotional LO3. Monitor promotional
5.PERFROM GOOD LABORATORY PRACTICES
LO1. Observe proper LO1. Carry out pharmacy
laboratory protocols housekeeping/maintenance
duties
LO2. Demonstrate skills in LO2. Demonstrate skills in
laboratory measurements laboratory measurements
LO3. Maintain and store LO3. Maintain and store
pharmacy pharmacy
glassware/device/equipme glassware/device/equipme
nt nt
6. ADHERE TO GOOD MANUFACTURING PRACTICE (GMP)
LO1. Demonstrate LO1. Demonstrate
compliance to Good compliance to Good
Manufacturing Practice in Manufacturing Practice in
own work own work
LO2. Observe personal LO2. Observe personal
hygiene and conduct hygiene and conduct
LO3. Demonstrate LO3. Demonstrate
compliance to Good compliance to Good
Manufacturing Practices Manufacturing Practices
requirements in work requirements in work
LO4. Complete LO4. Complete
documentation requirement documentation requirement
to support GMP to support GMP
7. DEMONSTRATE PRODUCT KNOWLEDGE ON MEDICINES
LO1. Demonstrate adequate LO1. Demonstrate adequate
knowledge on OTC and knowledge on OTC and
selected prescription selected prescription
medicines medicines
LO2. Calculate quantity LO2. Calculate quantity
needed in prescription needed in prescription
LO3. Advise proper use of LO3. Advise proper use of
OTC medicine under the OTC medicine under the
supervision of the supervision of the
pharmacist pharmacist
8. DISPENSE PHARMACEUTICAL PRODUCTS
LO1. Acknowledge LO1. Acknowledge
patient/client patient/client
LO2. Process over-the- LO2. Process over-the-
counter medicine orders counter medicine orders
LO3. Process prescription LO3. Process prescription
product orders product orders
LO4. Receive payment and LO4. Receive payment and
release exact change release exact change
9. PERFORM HEALTH PROMOTION, EDUCATION AND VIGILANCE

LO1. Participate in health LO1. Participate in health
promotion and education promotion and education
campaigns campaigns
LO2. Perform screening LO2. Perform screening
procedures for common procedures for common
diseases diseases
LO3. Refer patients LO3. Refer patients
pharmacist to refer to other pharmacist to refer to other
healthcare professionals or healthcare professionals or
facilities facilities
LO4. Advise patients on LO4. Advise patients on
reporting on unusual reporting on unusual
experience with medicine experience with medicine
LO5. Guide patients on how LO5. Guide patients on how
to fill-out forms to fill-out forms

Training Needs
Training Needs Module Title/Module of

Instruction
(Learning Outcomes)
LO1. Acknowledge patient/client
LO2. Process over-the-counter

medicine orders
DISPENSING
PHARMACEUTICAL
PRODUCTS
LO3. Process prescription product
orders
LO4. Receive payment and release

exact change

PRE-TEST
MULTIPLE CHOICE. Encircle the letter of the correct answer.
1. What is the document that guides in performing general housekeeping
duties inside the pharmacy?
a. Logbook
b. Prescription book
c. Wikipedia online on housekeeping
d. Standard operating procedures (SOP)
2. While checking the biorefrigerator, you discovered that someone has
stored food inside, what would you do?
a. make sure that the food item is sealed
b. transfer food items in the door gasket of the biorefrigerator
c. turn off the refrigerator for cleaning
d. remove the food items, document and report to the pharmacist
3. This is the document that guides you in performing good housekeeping
duties.
a. SOP
c. Logbook
d. Risk management plan
4. This is the document that states the responsibilities of good
housekeeping.
a. SOP
b. Logbook
c. Risk management plan
d. Prescription book
5. What should be done to minimize contamination events of disinfecting
solution and equipment?
a. change cleaning cloth, mop heads once a week o until usable
b. mix different cleaning solutions to strengthen it
c. start cleaning task by performing hand hygiene and wear
disposable gloves
d. use standard disinfecting solution
6. Periodic cleaning of bioref will prevent interiors from forming fungus and
mildew. Which is a proper procedure of cleaning the bioref?
a. do not take out the products and wipe the sides only

b. prepare ice baths and submerge all your products to maintain
temperature
c. use ice chest to temporarily transfer the products
d. place products in front of an aircon
7. Which of the following states the importance of appropriate inventory
management?
a. prevent expiration of product
b. avoid stock outs
c. avoid loss, theft and wastage
d. all of the above
8. As a pharmacy assistant working in an independent pharmacy, you
discovered during receiving of stock the supplier delivered 2000pcs of
ibuprofen 400mg instead of 2000pcs of ibuprofen 200mg. What will you do?
a. accept the delivery and notify the supplier
b. accept the delivery and place a new order of 200mg
c. do not accept the order and ban the supplier
d. do not accept and notify the supplier
9. You discover that you are running out of stock of mefenamic acid cap
500mg. Which is the best action to prevent stock out?
a. notify the pharmacist
b. purchase from the nearby store
c. borrow stock from a nearby pharmacy
d. wait for the next delivery schedule from the supplier
10. You encounter a suspicious blister of paracetamol tablet upon delivery.

What is the best action to take?
a. call the pharmacist as this maybe counterfeit
b. call the supplier
c. hide the medicine
d. throw or discard the item
11. During the periodic inventory, you found out that the stock on hand is
not equal to the stock on record. What should be done?
a. buy stocks from other drugstore
b. report to the pharmacist
c. change the inventory level
d. leave it as it is
12. What document is used to countercheck delivered items against order?
a. purchase order and delivery receipt

b. delivery receipt and acknowledgement receipt
c. sales invoice and official receipt
d. sales invoice and credit memo
13. What document must be presented before accepting initial stockings
from the supplier?
a. BIR, COR and LTO
b. Business permit and LTO
c. Certificate of product registration and LTO
d. Company profile and CPR
14. This is the number assigned to a product by a retail drugstore to identify
the price.
a.barcode
b. sku
c. lot number
d. universal product code
15. Which of the following conditions permit the drugstore not to accept
medication return
a. drugs with special storage requirements
b. drugs with tampered seal
c. drugs not in their original container
d. all of the above
16. Expired products, damaged items, returned items from the supplier
should be stored first t what part of the store prior to disposal?
a. locked cabinet
b. quarantine area
c. receiving loading area
d. storage backroom area
17. Where should products like diazepam, a regulated medicine stored in a
pharmacy?
a. biorefrigerator
b. dangerous drug cabinet with padlock
c. prescription counter
d. self service shelves
18. Checking the temperature of the biorefrigerator you discover that the
temperature reading is off by 10 degrees Celsius. What should you do?
a. dispose the contents of the biorefrigerator
b. document and report to the pharmacist
c. turn off and then turn on the bioref to restart the temperature reading

d. wait until the temperature will normalize again
19.When encountering high alert medication in prescription, it should be

refered to the pharmacist for proper counseling, provision of auxillary labels
or independent double check. Which of the following is a high alert
medication?
a. cefalexin
b. loperamide
c. mefenamic acid
d. metformin
20. If a drug product has an expiry date of 12/05/2014 (mm/dd/year), until
when will it still be usable?
a. May 12,2014
b. Dec 05, 2014
c. May 30, 2014
d. Dec 30, 2014
21. What action should be taken if you discover a box of expired medicine?
a. dispose in trash bin
b. document and place in quarantine area for disposal
c. document but do not relocate
d.take note of expired stock for annual inventory
22. Where should narcotics or dangerous and controlled substances be
kept?
a. dispensing area
b. warehouse
c. locked cabinet/owner’s house
d. dangerous drug cabinet with padlock
23. If a patient comes in with a prescription for midazolam 10mg, what
should you first check for?
a. an ordinary prescription
b. a yellow prescription
c. an ordinary prescription in 3 copies
d. any of the above
24. The following statements is/are true about a planogram
a. It is a diagram used to display retail products
b. it is a model used for product category
c. Made up of shelves or display rack
d. all of the above

25. In order to drive sales, what position should the items be displayed in
the shelves or gondola?
a. on the topmost part of the shelf
b. below eye level or shoulder length
c. lowest part of the shelf
d. behind the counter
26. In restocking shelves, the pharmacy assistant should arrange stocks in
shelves by:
a. arrangement does not matter if fast moving
b. place newly delivered bottles in front of display area
c. shortest expiration date in front of the shelf
d. longest expiration date in front of the shelf
27. When should you place your order to minimize stock outs if your
supplier informed you that his required lead time to be able to deliver your
order is 7 days?
a. only at the day when you have already experienced stock out
b. less than one week before
c. by delivery date
d. by therapeutic category
28. Which of the following is NOT a recommended manner of arranging
stocks?
a. alphabetical by generic name
b. by expiry date
c. by delivery date
29. Which of the following items should not be included in cross

merchandized items for weight loss in a self service area?
a. carb control snack bar
b. herbal slimming tea
c. orlistat
d. silbutramine anti-obesity cap
30. Carbocisteine, ambroxol, Guaifenesin belongs to this drug category
a. Anti-infectives
b. Cough and colds formulation
c. Fever and pain relief
d. Food supplement

ANSWER KEY
1. a 11. c 21. a
2. c 12. d 22. a
3. c 13. c 23.a
4. a 14. c 24. c
5. c 15. a 25. a
6. a 16. a 26. b
7. c 17. c 27. c
8. a 18. a 28. b
9. d 19. a 29. d
10. a 20. c 30. d

COMPETENCY-BASED CURRICULUM
Course Design
Course Title: PHARMACY SERVICES NC III
Nominal Duration: 1048 HOURS
Qualification Level: NC II
Course Description:
This course is designed to enhance the knowledge, skills and attitude
of Pharmacy Services workers in accordance to pharmacy practice
standards. It covers the basic, common, and core competencies in
PHARMACY SERVICES NCIII.
To obtain this, an individual must achieve the basic, common and core
competencies, and complete the on-the-job training prescribed for this
qualification.
The training center has the option can enter into a memorandum of
agreement with an existing government health units, retail pharmacy
(community, hospital, institutional), or pharmaceutical manufacturing
facility for the enhancement of the didactic training for the facilities and
equipment to be used. A separate provision may be included for the industry
exposure.
Trainee Entry Requirements:
Trainees who want to enroll in this qualification must possess the

following requirements:
 Must have completed at least ten (10) years of basic education

 Can communicate effectively both orally and in writing
 Can perform basic mathematical computation
This list does not include specific institutional requirements such as

educational attainment, appropriate work experience and others that may
be required of the trainees by the school or training center delivering this
TVET program.

Course Structure
Basic Competencies
No. of Hours: 18
Unit of Module Title Learning Nominal
Competency Outcomes Duration
1. Lead workplace 1.1. Lead 1.Coomunicate 4 hours
communication workplace information about
communi workplace processes
cation 2. Lead workplace
discussion
3. Identify and
communicate issues
arising in the
workplace
2. Lead small teams 2.1 Lead small 1.Lead small teams 4 hours
teams 2. Provide team
leadership
3. Assign
responsibilities
among members
4. Set performance
expectation for team
members
5. Supervise team
members
3. Develop and 3.1 Develop 1. Identify relevant 5 hours
practice negotiation and practice information in
skills negotiation planning
skills negotiations
2. Participate in
negotiations
3. Document areas
for agreement
4. Identify relevant
information in
planning
negotiations
5. Participate in
negotiations
4. Solve workplace 4.1 Solve 1. Explain the 5 hours

problem related to workplace analytical techniques
work activities problem 2. Determine the
possible cause/s of the
related to work
problem
activities 3.Prepare action plans
5. Use 5.1 Use 1. Identify
mathematical mathematical mathematical tools
concepts and concepts and and technique to
techniques techniques solve problem
2. Apply

mathematical
procedure/s solution
3. Analyze results
6. Use relevant 6.1 Use 1. Identify
technologies relevant appropriate
technologies technology
2. Apply relevant
technology
3. Maintain/enhance
relevant technology
Common Competencies
No. of Hours: 24
1. Maintain an 1. 1. Maintain1. Establish 9 hours
effective an effective professional image
relationship with relationship 2. Build credibility
clients / customer with clients /with
customer customers/clients
3. Satisfy
clients/customer
requirements
2. Update industry 2. 1 Update 1. Identify sources 9 hour
knowledge and industry of information on s
practice through knowledge and updates related to
continuing practice practice pharmacy
education through 2. Apply industry
continuing updates to
education workplace
3. Update
continuously
relevant industry
knowledge
4. Access, apply
and share industry
information
3.Perform 3.1 Perform 1. Identify and

Workplace security Workplace follow workplace
and safety practice security and procedure
safety practice 2. Handle
emergency situation
within workplace
3. Follow enterprise
requirement
4. Perform 4.1 Perform 1. Identify and
computer computer explain functions,
operations operations general features
and capabilities
both hardware and
software
2. Prepare and use
appropriate
hardware and
software according
to task requirement
3. Use appropriate
devices and
procedure to
transfer files/data
4. Produce accurate
and complete data
according to the
requirements
5. Maintain
computer System
5. Use 5.1 Use 1. Use dimensional
pharmaceutical pharmaceutica analysis to convert
calculation l calculation one unit to another
techniques and techniques 2. Understand
terminologies and pharmaceutical
terminologies terminologies and
medical terms
3. Use equipment
glassware and tools
Core Competencies
No. of Hours: 802
1.Practive Good 1.1. Practice 1. Perform 40 hours
Housekeeping Good housekeeping
Housekeepi duties
ng 2.Follow
appropriate health
and safety practices
in the area
2. Monitor supply/ 2.1. Monitor 1. Examine the 30 hours
inventory of supply/ medicines in the
pharmaceutical inventory of assortment list or
products pharmaceuti formulary
cal products 2. Assist in
procurement of
materials and
services from
qualifies sources
3. Receive and
deliver stocks
4. Pack and

dispatch orders
5. Handle returned
products or
products for return.
3. Handle and 3.1. Handle and 1. Comply with 85 hours
control control drug storage
pharmaceutical pharmaceuti requirements
products cal products 2. Monitor
inventory
3. Dispose of stock
waste
4. Arrange and 4.1 Arrange and 1.Follow 50 hours
display of products display of merchandising plan
products 2. Follow display
plan or promotional
items
3. Monitor
promotional
activities
5. Perform good 5.1 Perform good 1. Observe proper 30 hours
laboratory practices laboratory laboratory practices
practices 2. Demonstrate
skills in laboratory
measurement
3. Maintain and
store pharmacy
glassware/device/e
quipment
6. Adhere to Good 6.1 Adhere to 1. Demonstrate

Manufacturing Good compliance to Good
Practice (GMP) Manufacturing Manufacturing
Practice (GMP) Practice in own
work
2. Observe personal
hygiene and
conduct
3. Demonstrate
compliance to Good
Manufacturing
Practices
requirements in
work activities
4. Complete
documentation
requirement to
support GMP
7. Demonstrate 7.1 Demonstrate 1. Demonstrate

product product adequate knowledge
knowledge on knowledge on on OTC and
medicines medicines selected
prescription
medicines
2. Calculate
quantity needed in
prescription
3. Advise proper
use of OTC
medicine under the
supervision of the
pharmacist
8. Dispense 8.1 Dispense 1. Acknowledge
pharmaceutical pharmaceutical patient/client
products products 2. Process Over-the
Counter medicine
orders
3. Process
prescription
product orders
4. Receive payment
and release exact
change
9. Perform health 9.1 Perform 1. Participate in
promotion, health promotion, health promotion
education and education and and education
vigilance vigilance campaigns
2. Perform
screening
procedures for
common diseases
3. Refer patients
pharmacist to refer
to other healthcare
professionals or
facilities
4. Advise patients
on reporting on
unusual experience
with medicine
5. Guide patients
on how to fill-out
forms
Assessment Methods:

 Demonstration of practical skills
 Written examination
 Direct observation
 Simulated workplace settings
Course Delivery:
 Demonstration of practical skills

 Written examination
 Direct observation
 Simulated workplace settings
Resources:
Recommended list of tools, equipment and materials for the

training of 25 trainees for Pharmacy Services NC III. The list
comes into two forms, by full qualification and by COC or
Certificate of Competency.
QTY EQUIPMEN QTY TOOLS/MATERIALS QTY REFERENC

T ES
1 unit Executive 1 AV equipment 1 Copy Consumer
table unit each Law,
Environment
al Law
Tables and 1 Sound system 1 Copy Pharmacy
chairs for 25 unit Law
students (RA5921)
1 unit Clerical 1 Internet Connection 1 Copy Generics
table unit Law
(RA6675)
1 unit CD of power 1 Heat seal or press 1 copy Counterfeit
point unit seal equipment medicine
presentation Law
(RA8203)
1 pc Whiteboard 1 Air-condition unit 1 Copy Traditional
unit medicine
1 unit LCD 25 Formulary drugs/non 5 DOH and
projector each formulary drugs for copies FDA related
display and to retail
simulation pharmacy
1 unit Laptop (for Whiteboard marker 1 copy Medical
lecturer) and eraser dosage form
and its
abbreviation
s
1 unit Computer 1 set Cleaning materials 1 copy Drug
for for working , each information
administrati swabbing, sweeping, reference
ve and disinfecting, soaking, (MIMS,
clerical work sterilizing and or MIMS
cleaning equipment Pharmacy,
Better
Pharmacy)
5 Computer 1 Bio-refrigerator (or 1 Copy FIP Good
units for unit cabinet that looks Pharmacy
technology like a ref inside) Practice
resource Standards
center and
class
demonstrati
on
1 unit Telephone 1 Hygrothermometer 1 copy Good
for inquiries each Laboratory
Practice,
Good
Manufacturi
ng Practice,
Good
Clinical
Practice
1 Top Loading balance 1 copy Philippine
unit Practice
Standards
for
Prhamacists
(PhilPSP)
25 Steel and porcelain 1 copy Patient
each spatulas Benefit
Scheme
information
5 Filtration set-up 1 copy Senior
each (funnel, filter paper, each Citizen and
stand) Expanded
Senior
Citizen Act
25 Stirring rod 1 copy Price
pcs regulation
Acts (MDRP)
2 Mortar and pestle 1 copy Dangerous

units Drug Act

Graduated cylinder 1 copy Food Drugs
(100 ml, 10 ml) and
Cosmetics
Act (RA3720)
Beakers (500 ml, 250 1 copy BFAD
ml, 100 ml, 50 ml) strengthenin
g (RA9711)
1 Gloves 1 copy Cheaper
box Quality
Medicines
Act
1000 Re-sealable plastics 1 copy Generics
menu act
5 Tablet counter
1000 Bond paper
500 Labelling materials
500 Referral forms
5 Bubble pack
1 Aluminum Foils
Facilities:

PHARMACY SERVICES NC III
Based on a class size of 25 students/trainees
SPACE REQUIREMENT SIZE IN METERS TOTAL AREA IN SQ.

METERS
Student / Trainee Performance 5 x 8 m. 40 sq. m.
Space (S/TPS)
Pharmacy simulation room 2 X 3 m. 6 sq. m.
(PSR)
Technology Resource 2 x 5 m. 10 sq. m.
Center (TRC)
(S/TPS + PSR
Circulation Area +TRC+CR) X 30%
(40+6+10+10) x 20 sq. m
30%= 19.8sq.m)
Separate Restroom for Male and 2 x 5 m. 10 sq. m.
Female Trainees/Students (CR)
Total workshop 86 sq. m.
area
The training center should have a simulation room of pharmacy set-up (see
Annex 1). The simulation room should have shelves for display of products
and sink area at the minimum. This simulation room may be integrated
within the S/TPS. In addition to that, partnership maybe forged with an
operating pharmacy or existing pharmacy drug store where candidates can
visit and observe.
Qualification of Instructors/Trainers:
Trainers who will deliver the training on PHARMACY SERVICES NC III
should have the following:
• Must be a holder of National TVET Trainer Certificate I (TM I and

NC) in Pharmacy Services NC III
• Must be graduate of BS Pharmacy
• Must have at least 2 years job / pharmacy industry experience
Modules of Instruction

Core Competencies
Unit of Competency: DISPENSE PHARMACEUTICAL

PRODUCTS
Modules Title: DISPENSING PHARMACEUTICAL

PRODUCTS
Module Descriptor:
This unit covers the knowledge, skills
and attitude required to dispense
pharmaceutical products for pharmacy
drug store operation.
Nominal Duration: 200 Hours
Summary of Learning Outcomes:
LO2. Process Over-the Counter medicine orders
LO3. Process prescription products order
LO4. Receive payment and release exact change
Details of Learning Outcomes:

Assessment Contents Conditions Methodol Assessment

Criteria ogies Methods
1. Patient/ - Greeting All supplies, - Particip - Written
client is Patients/Cli materials and atory exam
greeted in ents in pharmacy Lecture
accordance Accordance implements - Discuss - Direct
with with needed during ion observatio
pharmacy Pharmacy pharmaceutical n and oral
guidelines Guidelines operations - Demon questions
and and should be stration
procedure Procedures readily available
- Assistance at the pharmacy - Direct
2. Patient is to be site: Observatio
asked what Extended to n
1. A real and
assistance Patients in a simulated
can be Pharmacy
pharmacy
extended - Confidential environment
ity, Tact, 2. Relevant
and Privacy
3. Confidential documents
in Pharmacy
ity, tact and such as :
Interactions
privacy - Local
- First In -
maintained references
First Out
at all times ( issuance of
Procedure in
while FDA)
Pharmacy
interacting - Goof
with pharmacy
clients/ practice
patients and -Philippine
or passing standard
on relevant practice for
information Pharmacists
to other 3. Resources on
pharmacy health care
staff benefits scheme
including:
- Benefits and
4. Fist In –
entitlement
First Out
- client/patient
procedure is
eligibility
followed for
- payments for
large
general patients
numbers of
(non-
clients
cardholders)
and
concessional
clients/patients
LO2. Process Over-the-Counter medicine orders

1. Upon receipt - OTC All supplies, - Particip - Written
of the order, Medicines materials and atory exam
a guided for Minor pharmacy Lecture
recommenda Symptoms implements - - Direct
tion of OTC - Generic needed during Discuss observati
medicines OTC pharmaceutical ion on and
are provided Product operations oral
for minor Identificatio should be - Demon questions
symptoms n readily available stration
following - Availability at the pharmacy - Interview
established and site: - Direct
procedures Quantity of Observatio
1. A real and
Medicines n
simulated
2. Generic OTC - Pharmaceu pharmacy
on the menu tical and
environment
card are Disease- 2. Relevant
offered to Based documents
identify Questions such as:
preferred - Pharmaceu - Local
product of tical references
the Product (issuance of
patient/clien Retrieval FDA)
t Procedures - Goof
- Pharmaceu pharmacy
tical Labels
3. Availability practice
and
and quantity -Philippine
Regulatory
of medicines standard
Requireme
ordered are practice for
nts
checked Pharmacists
- Ordered
against 3. Resources on
Medicines
inventory on health care
and
hand benefits scheme
Counting including:
- Benefits and
4. Any
entitlement
pharmaceuti
- client/patient
cal and
eligibility
disease-
- payments for
based
general
questions
patients (non-
beyond the
cardholders)
scope of the
and
training are
concessional
referred to
clients/patien
the
ts
pharmacist

5. Product is
retrieved
from the
shelves
following the
established
procedures
6. Labels are
prepared in
accordance
with
regulatory
requirements
, ensuring
eligibility
7. Ordered
medicines
are counted
using
appropriate
devices and
package into
a suitable
container
under
pharmacist
supervision

LO3. Process prescription product orders

1. Prescription are - Prescriptio All supplies, - Particip - Written
checked for n materials and atory exam
validity and Validation pharmacy Lecture
completeness of and implements - Discuss - Direct
prescription Compliance needed during ion observatio
details in Unit Plan pharmaceutical n and oral
accordance - Identifying operations - Demon questions
with legal and Preferred should be stration
regulatory Product for readily available - Interview
requirements the Patient at the pharmacy - Direct
upon the - Availability site: - Observ
receipt of the of ation
1. A real and
prescription. Medicines simulated
Ordered
pharmacy
2. All available and environment
generic Confirming 2. Relevant
equivalents are Quantity of documents
offered to Orders such as:
identify - Patient - Local
preferred Entitlement references
product of the and Health (issuance of
patient Care FDA)
following the Benefit - Goof
established Scheme pharmacy
procedures. - Prescriptio practice
n -Philippine
3. Availability of Validation standard
medicines Process practice for
ordered is - Dispensing Pharmacists
checked, and Prescriptio 3. Resources on
quantity of n health care
orders is/are Medication benefits scheme
confirmed. s including:
- Partially - Benefits and
4. Patient/client Filled entitlement
is questioned Prescriptio - client/patient
regarding any n and eligibility
entitlement Medication - payments for
status with Dispensing general patients
regard to the - Filling a (non-
Health Care Prescriptio cardholders)
Benefit Scheme n and
and PhilHealth concessional
insurance when clients/patients
applicable or
the mode of

payment
5. Prescription is
endorsed to the
pharmacist for
validation
(signature)
6. Pharmacist is
assisted to
dispense the
prescription
according to
the steps
7. For partially
filled
prescription,
quantity of
medicine
dispensed is
subtracted and
noted in the
prescription
pad prior to
returning to the
client/patient
8. If the
prescription is
completely
filled ,
prescription is
kept and filled
LO4. Receive payment and release exact change

Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1. Where - Multiple All supplies, - Participatory - Written
necessary Orders materials and Lecture- exam
multiple orders Endorsemen pharmacy Discussion
from 2 or more t System implements - Direct
customers are - Prescription/ needed during - Demonstratio observati
noted and Patient Data pharmaceutical n on and
endorsed to operations oral
Accuracy
cashier should be - Direct questions
and
readily Observation
2. Confidentiali
Prescription/ ty in available at the - Interview
pharmacy site:
Patient data is Dispensing
accurately and Computer 1. A real and
confidentially Records simulated
entered into - pharmacy
Confirming
dispensing environment
Patient
computer Identity in 2. Relevant
record documents
Medication
according to Administrati such as:
regulatory - Local
on
requirements. references
- Prescription/ (issuance of
3. Identity of
Patient Data FDA)
the patient Accuracy - Goof
receiving the and pharmacy
medicines is Confidentiali practice
confirmed in ty in -Philippine
accordance Dispensing standard
with the Computer practice for
company policy Records Pharmacists
and procedure.
- Change is 3. Resources
4. Change is on health care
accurately
accurately given and benefits
given and scheme
official
official receipt receipt is including:
is issued. - Benefits and
issued
entitlement
- client/patient
eligibility
- payments for
general
patients (non-
cardholders)
and
concessional
clients/patients

SESSION PLAN
Sector : HEALTH, SOCIAL AND OTHER COMMUNITY DEVELOPMENT SERVICES
Qualification Title : Pharmacy Services NC III
Unit of Competency : Dispense pharmaceutical products
Module Title : Dispensing pharmaceutical products
Learning Outcomes:
LO2. Process Over-Counter medicine orders
LO3. Process prescription product orders
L04. Receive payment and release exact change
A. INTRODUCTION: This module covers the knowledge, skills and attitudes required by the trainees in dispensing
pharmaceutical products manually.
B. LEARNING ACTIVITIES
LO 1: ACKNOWLEDGE PATIENT/CLIENT
Learning
Methods Presentation Practice Feedback Resources Time
Content
1.1 Greeting Modular/Individual The trainees read The Compare CBLM 30
Patients/Clients Study Information Sheet 8.1-1 trainees answers to -Information minutes
in Accordance Greeting answer Self Answer Key Sheet 8.1-1
with Pharmacy Patients/Clients in Check 8.1-1 8.1-1 -Self Check
Guidelines and Accordance with Greeting Greeting 8.1-1
procedures Pharmacy Guidelines Patients/Cli Patients/Clie -Answer Key
and procedures ents in nts in 8.1-1
Accordance Accordance
with with
Pharmacy Pharmacy
Guidelines Guidelines
and and
procedures procedures
Lecture/Discussion The trainees listen to The Trainee -Laptop 30
the trainer attentively trainees listens to -LCD minutes
and take down answer the trainer’s Projector
important notes about given oral feedback -Projector
the Greeting questions of Screen
Patients/Clients in the trainer -Amplified
Accordance with Speaker
Pharmacy Guidelines -Marker
and procedures -Whiteboard
-Table
Demonstration The trainees The Evaluate the CBLM 30
demonstrate about How trainees performance -Operation minutes
to Greet Patients/ perform using the Sheet 8.1-1
Clients in Accordance Operation Performance Performance
with Pharmacy Sheet 8.1-1 Criteria Criteria
Guidelines and on How to Checklist 4.1- Checklist 8.1-
procedures. Trainees Greet 1 on How to 1
will look for their pair to Patients/ Greet
conduct the Clients in Patients/
demonstration needed. Accordance Clients in
with Accordance
Pharmacy with
Guidelines Pharmacy
and Guidelines
procedures and
procedures
1.2 Assistance to Modular/Individual The trainees read The Compare CBLM 30

be Extended to Study Information Sheet 8.1-2 trainees answers to -Information minutes
Patients in a Assistance to be answer Self Answer Key Sheet 8.1-2
Pharmacy Extended to Patients in Check 8.1-2 8.1-2 -Self Check
a Pharmacy Assistance Assistance to 8.1-2
to be be Extended -Answer Key
Extended to to Patients in 8.1-2
Patients in a Pharmacy
a Pharmacy
s
Lecture/Discussion The trainees listen to The Trainee -Laptop 30
the trainer attentively trainees listens to -LCD minutes
and take down answer the trainer’s Projector
important notes about given oral feedback -Projector
the Assistance to be questions of Screen
Extended to Patients in the trainer -Amplified
a Pharmacy Speaker
-Marker
-Whiteboard
-Table
demonstrate about How trainees performance -Operation minutes
to execute Proper ways perform using the Sheet 8.1-1
of assisting patients in Operation Performance Performance
a pharmacy setting Sheet 8.1-1 Criteria Criteria
on How to Checklist 8.1- Checklist 8.1-
Greet 1 on Proper 1
Patients/ ways of
Clients in assisting
Accordance patients in a
with pharmacy
Pharmacy setting
Guidelines
and
procedures

1.3 Modular/Individual The trainees read The Compare CBLM 30
Confidentiality, Study Information Sheet 8.1-3 trainees answers to -Information minutes
Tact, and Privacy Confidentiality, Tact, answer Self Answer Key Sheet 8.1-3
in Pharmacy and Privacy in Check 8.1-3 8.1-3 on -Self Check
Interactions Pharmacy Interactions Confidential Confidentialit 8.1-3
ity, Tact, y, Tact, and -Answer Key
and Privacy Privacy in 8.1-3
in Pharmacy
Pharmacy Interactions
Interactions
Lecture/Discussion The trainees listen to The trainee Trainee -Laptop 30
using PowerPoint the trainer attentively answers the listens to -LCD minutes
Presentation and take down given oral trainer’s Projector
important notes about questions of feedback -Projector
the Confidentiality, the trainer Screen
Tact, and Privacy in -Amplified
Pharmacy Interactions Speaker
-Marker
-Whiteboard
-Table
1.4 First In - First Modular/Individual The trainees read The Compare CBLM 30
Out Procedure in Study Information Sheet 8.1-4 trainees answers to -Information minutes
Pharmacy First In - First Out answer Self Answer Key Sheet 8.1-4
Procedure in Pharmacy Check 8.1-4 8.1-4 First In -Self Check
First In - - First Out 8.1-4
First Out Procedure in -Answer Key
Procedure Pharmacy 8.1-4
in
Pharmacy
Lecture/Discussion The trainees listen to The trainee Trainee -Laptop 30
using PowerPoint the trainer attentively answer the listens to -LCD minutes

the First In - First Out the trainer Screen
Procedure in Pharmacy -Amplified
Speaker
-Marker
-Whiteboard
-Table
demonstrate about How trainees performance -Task Sheet minutes
to execute the First-In perform using the 8.1-4 for Task
First-Out procedure on Task Sheet Performance Performance Sheet
approaching queue of 8.1-4 on Criteria Criteria
patient/client First In - Checklist 8.1- Checklist 8.1-
First Out 4 on First In - 4
Procedure First Out
in Procedure in
Pharmacy Pharmacy
LO 2: PROCESS OVER-THE-COUNTER MEDICINE ORDERS

2.1 OTC Modular/Individual The trainees read The Compare CBLM 30
Medicines for Study Information Sheet 8.2-1 trainees answers to -Information minutes
Minor Symptoms on OTC Medicines for answer Self Answer Key Sheet 8.2-1
Minor Symptoms Check 8.2-1 8.2-1 on OTC -Self Check
on OTC Medicines for 8.2-1
Medicines Minor -Answer Key
for Minor Symptoms 8.2-1
Symptoms.
Lecture/Discussion The trainees listen to The trainee Trainee Laptop 30
OTC Medicines for the trainer Screen
Minor Symptoms -Amplified
Speaker
-Marker
-Whiteboard
-Table
Demonstration The trainees The Evaluate the CBLM 2 hours
demonstrate about how trainees performance -Task Sheet
to read and interpret perform using the 4.2.1
drug facts labels on Task Sheet Performance Performance
OTC medicine packages 4.2-1on Criteria Criteria
OTC Checklist Checklist 4.2-
Medicines 4.2-1 on OTC 1
for Minor Medicines for
Symptoms. Minor
Symptoms
2.2 Generic OTC Modular/Individual - The trainees read The Compare CBLM
Product Study Information Sheet trainee’s answers to -Information
Identification 8.2-2 on Generic answer Answer Key Sheet 8.2-2
OTC Product Self-check 8.2-2 on -Self
Identification 8.2-2 on Generic OTC Check8.2-2
Generic Product -Answer Key
OTC Identification 4.2-2
Product
Identificatio
n
Lecture/Discussion The trainees listen to The trainee Trainee Laptop
using PowerPoint the trainer attentively answers the listens to -LCD
the Generic OTC the trainer Screen
Product Identification -Amplified
Speaker
-Marker
-Whiteboard
-Table
2.3 Availability Modular/Individual - The trainees read The Compare CBLM 30
and Quantity of Study Information Sheet trainee’s answers to -Information minutes
Medicines 8.2-3 on Availability answer Answer Key Sheet 8.2-3
and Quantity of Self-check 8.2-3 on -Self
Medicines 8.2-3 on Availability Check8.2-3
Availability and Quantity -Answer Key
and of Medicines 4.2-3
Quantity of
Medicines
the Concept of the trainer Screen
Fermentation -Amplified
Speaker
-Marker
-Whiteboard
-Table
2.4 Modular/Individual The trainees read The Compare CBLM 30
Pharmaceutical Study Information Sheet 4.2-4 trainee’s answers to -Information minutes
and Disease- on Pharmaceutical and answer Answer Key Sheet 8.2-4
Based Questions Disease-Based Self-check 8.2-4 on -Self Check
Questions 8.2-4 on Pharmaceutic 8.2-4
Pharmaceut al and -Answer Key
ical and Disease- 8.2-4
Disease- Based
Based Questions
Questions
Lecture/Discussion The trainees listen to The trainee Trainee Laptop 1 hour

the Pharmaceutical and the trainer Screen
Disease-Based -Amplified
Questions Speaker
-Marker
-Whiteboard
-Table
2.5 Modular/Individual The trainees read The Compare CBLM
Pharmaceutical Study Information Sheet 8.2-5 trainee’s answers to -Information
Product Retrieval on Pharmaceutical answer Answer Key Sheet 8.2-5
Procedures Product Retrieval Self-check 8.2-5 on -Self Check
Procedures 8.2-5 on Pharmaceutic 8.2-5
Pharmaceut al Product -Answer Key
ical Product Retrieval 8.2-5
Retrieval Procedures
Procedures
Pharmaceutical Product the trainer Screen
Retrieval Procedures -Amplified
Speaker
-Marker
-Whiteboard
-Table

Demonstration The trainees The Evaluate the CBLM 2 hours
demonstrate about how trainees performance -Task Sheet
to pharmacist or perform using the 8.2.5
pharmacy technician Task Sheet Performance Performance
following the retrieval 4.2-5 on Criteria Criteria
procedures Pharmaceut Checklist 4.2- Checklist 8.2-
ical Product 5 on 5
Retrieval Pharmaceutic
Procedures. al Product
Retrieval
Procedures
2.6 Modular/Individual The trainees read The Compare CBLM
Pharmaceutical Study Information Sheet 8.2-6 trainee’s answers to -Information
Labels and on Pharmaceutical answer Answer Key Sheet 8.2-6
Regulatory Product Retrieval Self-check 8.2-6 on -Self Check
Requirements Procedures 8.2-6 on Pharmaceutic 8.2-6
Pharmaceut al Labels and -Answer Key
ical Labels Regulatory 8.2-6
and Requirements
Regulatory
Requiremen
ts
Pharmaceutical Labels the trainer Screen
and Regulatory -Amplified
Requirements Speaker
-Marker
-Whiteboard
-Table
2.7 Ordered Modular/Individual The trainees read The Compare CBLM 30
Medicines and Study Information Sheet 8.2-7 trainee’s answers to -Information minutes
Counting on Ordered Medicines answer Answer Key Sheet 8.2-7
and Counting Self-check 8.2-7 on -Self Check
8.2-7 on Ordered 8.2-7
Ordered Medicines -Answer Key
Medicines and Counting 8.2-7
and
Counting
Ordered Medicines and the trainer Screen
Counting -Amplified
Speaker
-Marker
-Whiteboard
-Table

LO 3: PACKAGE CONCOCTIONS AND EXTRACTS
Learning
Methods Presentation Practice Feedback Resources Time
Content
3.1 Prescription Modular/Individual The trainees read The trainee’s Compare CBLM 15
Validation and Study Information Sheet 8.3-1 answer Self- answers to -Information minutes
Compliance Unit on Prescription check 8.3-1 Answer Key Sheet 8.3-1
plan Validation and on 8.3-1 on -Self Check
Compliance Unit Plan Prescription Prescription 8.3-1
Validation Validation -Answer Key
and and 8.3.1
Compliance Compliance
unit Plan Unit Plan
the Prescription the trainer Screen 15
Validation and -Amplified minutes
Compliance Unit Plan Speaker
-Marker
-Whiteboard
-Table
3.2 Identifying Modular/Individual The trainees read The trainee’s Compare CBLM
Preferred Product Study Information Sheet 8.3-2 answer Self- answers to -Information
for the Patient on Identifying Preferred check 8.3-2 Answer Key Sheet 8.3-2
15
Product for the Patient on Sanitizing 8.3-2 on -Self Check
minutes
Concoctions Sanitizing 8.3-2
Concoctions -Answer Key
8.3-2
Identifying Preferred the trainer Screen
Product for the Patient -Amplified
Speaker
-Marker
-Whiteboard
-Table
3.3 Availability of Modular/Individual The trainees read The trainee’s Compare CBLM 15
Medicines Study Information Sheet 8.3-3 answer Self- answers to -Information minutes
Ordered and on P Availability of check 8.3-3 Answer Key Sheet 8.3-3
Confirming Medicines Ordered and on 8.3-3 on -Self Check
Quantity of Confirming Quantity of Availability Availability 8.3-3
Orders Orders of Medicines of Medicines -Answer Key
Ordered and Ordered and 8.3-3
Confirming Confirming
Quantity of Quantity of
Orders Orders

using PowerPoint the trainer attentively answer the listens to -LCD
Packages concoctions the trainer Screen
15
-Amplified
minutes
Speaker
-Marker
-Whiteboard
-Table
3.4 Patient Modular/Individual The trainees read The trainee’s Compare CBLM 15
Entitlement and Study Information Sheet 4.3-4 answer Self- answers to -Information minutes
Health Care on Patient Entitlement check 8.3-4 Answer Key Sheet 8.3-4
Benefit Scheme and Health Care Benefit on Patient 8.3-4 on -Self Check
Scheme Entitlement Patient 8.3-4
and Health Entitlement -Answer Key
Care Benefit and Health 8.3-4
Scheme Care Benefit
Scheme
Productions of the trainer Screen 15
concoctions -Amplified minutes
Speaker
-Marker
-Whiteboard
-Table
3.5 Prescription Modular/Individual The trainees read The trainee’s Compare CBLM
Validation Study Information Sheet 8.3 5 answer Self- answers to -Information
Process on Prescription check 8.3-5 Answer Key Sheet 8.3-5
Validation Process on 8.3-5 -Self Check
Prescription Prescription 8.3-5
Validation Validation -Answer Key 15
Process Process 8.3-5 minutes

Prescription Validation the trainer Screen
Process -Amplified
Speaker
-Marker
-Whiteboard
-Table
Demonstration The trainees The trainees Evaluate the CBLM
demonstrate about perform performance -Task Sheet
Prescription Validation Task Sheet using the 8.3-5
Process 8.3-5 on Performance Performance
Prescription Criteria Criteria 30
Validation Checklist Checklist 8.3- minutes
Process 8.3-5 on 5
Prescription
Validation
Process
3.6 Dispensing Modular/Individual The trainees read The trainee Compare CBLM 15
Prescription Study Information Sheet 4.3-6 answer Self- answers to -Information minutes
Medications on Dispensing check 4.3-6 Answer Key Sheet 4.3-6
Prescription on 4.3-6 on -Self Check
Medications Dispensing Dispensing 4.3-6
Prescription Prescription -Answer Key
Medications Medications 4.3-6

important notes 4.3-6 questions of feedback -Projector
on Dispensing the trainer Screen
Prescription -Amplified
Medications Speaker
-Marker
-Whiteboard
-Table
3.7 Partially Modular/Individual The trainees read The trainee’s Compare CBLM
Filled Study Information Sheet 8.3 7 answer Self- answers to -Information
Prescription and on Prescription check 8.3-7 Answer Key Sheet 8.3-7
Medication Validation Process on 8.3-7 -Self Check
Dispensing Prescription Prescription 8.3-7
Validation Validation -Answer Key 15
Process Process 8.3-7 minutes

Prescription Validation the trainer Screen 15
Process -Amplified minutes
Speaker
-Marker
-Whiteboard
-Table

3.8 Filling a Modular/Individual The trainees read The trainee’s Compare CBLM
Prescription Study Information Sheet 8.3 8 answer Self- answers to -Information
on Filling a Prescription check 8.3-8 Answer Key Sheet 8.3-8
on Filling a 8.3-5 Filling -Self Check
Prescription a 8.3-8
Prescription -Answer Key 15
8.3-8 minutes

Filling a Prescription the trainer Screen 15
-Amplified minutes
Speaker
-Marker
-Whiteboard
-Table

Demonstration The trainees The trainees Evaluate the CBLM
demonstrate about how perform performance -Task Sheet
to execute Filling a Task Sheet using the 8.3-8
Prescription 8.3-8 on Performance Performance
Filling a Criteria Criteria 30
Prescription Checklist Checklist 8.3- minutes
8.3-8 on 8
Filling a
Prescription
C. ASSESSMENT PLAN
 Written Test
 Performance Test/Demonstration
D. TEACHER’S SELF-REFLECTION OF THE SESSION
It is also recommended that the trainee must have a basic knowledge in Pharmacy.

COMPETENCY
BASED
LEARNING
MATERIAL
Developed by: Marie Katheleene S. Borja September 24, 2023

INSTITUTIONAL
ASSESSMENT
TOOLS

Evidence Plan
Competency
standard: PHARMACY SERVICES NC III
Unit of
competency: DISPENSE PHARMACEUTICAL PRODUCTS
Ways in which evidence will be collected:

[tick the column]
Third party Report

Demonstration &
Observation &
Portfolio
Written
The evidence must show that the trainee…
 Greet patient/client in accordance with  
pharmacy guidelines and procedures
 Ask patient/client what assistance can be  
extended.
 Maintain Confidentiality, Tact and Privacy at
all times while interacting with
 
client/patients and/or passing on the
relevant information to other pharmacy staff.
 Follow First-In First-Out procedure for large
  
number of customer.
 Provide receipt of the order, a guided
recommendation of OTC medicines, for minor  
symptoms following established procedures
 Offer generic OTC products on the menu card
to identify preferred product of the  
patient/client.
 Ferment various concoctions following to
 
organic practices.
 Check availability and quantity of medicines
 
against inventory on hand.
 Refer any pharmaceutical and disease-based
questions beyond the scope of the training to  
the pharmacist.
 Retrieve product from the shelves following
 
established procedures.

 Prepare labels in accordance with regulatory
 
requirements.
 Record production of concoctions using
 
enterprise procedures.
 Count ordered medicines using appropriate
devices and package into a suitable container  
under pharmacist supervision
 Endorse prepared products to the pharmacists
for checking following established  
procedures.
 Check prescription for validity and
completeness of prescription details in
 
accordance with legal and regulatory
requirements upon receipt of prescription
 Offer all available generic equivalents to
identify the preferred product of the patient  
following established procedures.
 Check availability of medicines ordered and
 
quantity of order/s is/are confirmed.
 Question patient/client regarding any
entitlement status with regard to the Health
Care Benefits Scheme and  
PhilHealthinsurance when applicable or the
mode of payment
 Endorse prescription to the pharmacist for
 
validation (signature)
 Assist pharmacist to dispense the prescription
 
according to the steps.
 Subtract partially filled prescription , quantity
of medicine dispensed and the note in the
 
prescription pad prior to returning to the
client/patient.
 Keep and file if the prescription if completely
 
filled.
 Note and endorse multiples orders from 2 or
 
more customers to cashier.
 Confirm identity of the patient receiving the
medicines in accordance with the company  
policy and procedure.
 Give change accurately and official receipt is
 
issued.
NOTE: *Critical aspects of competency

SPECIFIC INSTRUCTION FOR CANDIDATES
Qualification PHARMACY SERVICES NC III
Project DIPSENSING PHARMACEUTICAL PRODUCTS
Unit of Competency
Covered:  DISPENSE PHARMACEUTICAL PRODUCTS
1. Using the given supplies, tools, instrument and equipment,

demonstrate the task listed below for 10 candidates within 4 hours:
 Practice good housekeeping

 Monitor supply/inventory of pharmaceutical products
 Handle and control pharmaceutical products
 Arrange and display pharmaceutical products
 Perform good laboratory practices
 Adhere to Good Manufacturing Practices
 Demonstrate product knowledge on medicines
 Dispense pharmaceutical products
 Preform health promotion education, vigilance
2. The assessment shall focus on the core units of competency. The basic
and common units shall be integrated or assessed concurrently with the
core units. The Evidence Plan and shall focus on the following evidence
gathering methods:
• Observation and questioning

• Demonstration with oral questioning
• Written Exams
1. Answer the oral questions and interview to be asked by the assessor

related to task performance. Demonstration of competence through
project-type assessment covering all required units of qualification
2. The final assessment will be the responsibility of your Accredited

Competency Assessor.
3. The Accredited Competency Assessor shall provide feedback at the end of

the Competency Assessment.
The feedback shall indicate whether you are:

 COMPETENT
 NOT YET COMPETENT

TABLE OF SPECIFICATION

Objectives/Content Know Compre Applic # of items/
Total
area/Topics ledge hension ation % of test
●Greeting
patient/client In
accordance with 4 2 0 6 20%
Pharmacy guidelines
and procedures
●Assistance to be
extended to patients 6 4 2 10 33.3%
in a pharmacy
●Confidentiality,
Tact and Privacy in
Pharmacy 3 2 1 5 10%
interactions
Firts In- First Out

procedures in
pharmacy .
2 3 1 4 23.7%
TOTAL 15 11 4 30 100%
WRITTEN TEST
PHARMACY SERVICE NCIII
DISPENSING PHARMACEUTICAL PRODUCTS
INSTRUCTIONS:
Read the direction carefully.
1. DO NOT WRITE ANYTHING ON THE QUESTIONNAIRE. Use the

answer sheets provided.
2. Test duration is 30 minutes. In case of finishing the test in less than

30 minutes, you can already submit your questionnaire and answer
sheet to the proctor.
3. This is a MULTIPLE CHOICE type of test. Write the letter that best
corresponds to your choice of answer on the answer sheet provided.
Please do not turn the page unless your proctor told you to do it. Return the
questionnaire to the proctor together with your answer sheet on or before
the end of 30 minutes.
MULTIPLE CHOICE. Encircle the letter of the correct answer.

1. What is the document that guides in performing general housekeeping
duties inside the pharmacy?
a. Logbook
c. Wikipedia online on housekeeping
d. Standard operating procedures (SOP)
2. While checking the biorefrigerator, you discovered that someone has
stored food inside, what would you do?
a. make sure that the food item is sealed
b. transfer food items in the door gasket of the biorefrigerator
c. turn off the refrigerator for cleaning
d. remove the food items, document and report to the pharmacist
3. This is the document that guides you in performing good housekeeping
duties.
a. SOP
c. Logbook
d. Risk management plan
4. This is the document that states the responsibilities of good
housekeeping.
a. SOP
b. Logbook

c. Risk management plan
d. Prescription book
5. What should be done to minimize contamination events of disinfecting
solution and equipment?
a. change cleaning cloth, mop heads once a week o until usable
b. mix different cleaning solutions to strengthen it
c. start cleaning task by performing hand hygiene and wear
disposable gloves
d. use standard disinfecting solution
6. Periodic cleaning of bioref will prevent interiors from forming fungus and
mildew. Which is a proper procedure of cleaning the bioref?
a. do not take out the products and wipe the sides only
b. prepare ice baths and submerge all your products to maintain
temperature
c. use ice chest to temporarily transfer the products
d. place products in front of an aircon
7. Which of the following states the importance of appropriate inventory
management?
a. prevent expiration of product
b. avoid stock outs
c. avoid loss, theft and wastage
d. all of the above
8. As a pharmacy assistant working in an independent pharmacy, you
discovered during receiving of stock the supplier delivered 2000pcs of
ibuprofen 400mg instead of 2000pcs of ibuprofen 200mg. What will you do?
a. accept the delivery and notify the supplier
b. accept the delivery and place a new order of 200mg
c. do not accept the order and ban the supplier
d. do not accept and notify the supplier
9. You discover that you are running out of stock of mefenamic acid cap
500mg. Which is the best action to prevent stock out?
a. notify the pharmacist
b. purchase from the nearby store
c. borrow stock from a nearby pharmacy
d. wait for the next delivery schedule from the supplier
10. You encounter a suspicious blister of paracetamol tablet upon delivery.

What is the best action to take?
a. call the pharmacist as this maybe counterfeit
b. call the supplier
c. hide the medicine
d. throw or discard the item
11. During the periodic inventory, you found out that the stock on hand is
not equal to the stock on record. What should be done?
a. buy stocks from other drugstore
b. report to the pharmacist
c. change the inventory level
d. leave it as it is
12. What document is used to countercheck delivered items against order?
a. purchase order and delivery receipt
b. delivery receipt and acknowledgement receipt
c. sales invoice and official receipt
d. sales invoice and credit memo
13. What document must be presented before accepting initial stockings
from the supplier?
a. BIR, COR and LTO
b. Business permit and LTO
c. Certificate of product registration and LTO
d. Company profile and CPR
14. This is the number assigned to a product by a retail drugstore to identify
the price.
a.barcode
b. sku
c. lot number
d. universal product code
15. Which of the following conditions permit the drugstore not to accept
medication return
a. drugs with special storage requirements
b. drugs with tampered seal
c. drugs not in their original container
d. all of the above
16. Expired products, damaged items, returned items from the supplier
should be stored first t what part of the store prior to disposal?
a. locked cabinet
b. quarantine area
c. receiving loading area
d. storage backroom area
17. Where should products like diazepam, a regulated medicine stored in a
pharmacy?
a. biorefrigerator
b. dangerous drug cabinet with padlock
c. prescription counter
d. self service shelves
18. Checking the temperature of the biorefrigerator you discover that the
temperature reading is off by 10 degrees Celsius. What should you do?
a. dispose the contents of the biorefrigerator
b. document and report to the pharmacist
c. turn off and then turn on the bioref to restart the temperature reading
d. wait until the temperature will normalize again
19.When encountering high alert medication in prescription, it should be

refered to the pharmacist for proper counseling, provision of auxillary labels
or independent double check. Which of the following is a high alert
medication?
a. cefalexin
b. loperamide
c. mefenamic acid
d. metformin
20. If a drug product has an expiry date of 12/05/2014 (mm/dd/year), until
when will it still be usable?
a. May 12,2014
b. Dec 05, 2014
c. May 30, 2014
d. Dec 30, 2014
21. What action should be taken if you discover a box of expired medicine?
a. dispose in trash bin
b. document and place in quarantine area for disposal
c. document but do not relocate
d.take note of expired stock for annual inventory
22. Where should narcotics or dangerous and controlled substances be
kept?
a. dispensing area
b. warehouse
c. locked cabinet/owner’s house
d. dangerous drug cabinet with padlock

23. If a patient comes in with a prescription for midazolam 10mg, what
should you first check for?
a. an ordinary prescription
b. a yellow prescription
c. an ordinary prescription in 3 copies
d. any of the above
24. The following statements is/are true about a planogram
a. It is a diagram used to display retail products
b. it is a model used for product category
c. Made up of shelves or display rack
d. all of the above
25. In order to drive sales, what position should the items be displayed in
the shelves or gondola?
a. on the topmost part of the shelf
b. below eye level or shoulder length
c. lowest part of the shelf
d. behind the counter
26. In restocking shelves, the pharmacy assistant should arrange stocks in
shelves by:
a. arrangement does not matter if fast moving
b. place newly delivered bottles in front of display area
c. shortest expiration date in front of the shelf
d. longest expiration date in front of the shelf
27. When should you place your order to minimize stock outs if your
supplier informed you that his required lead time to be able to deliver your
order is 7 days?
a. only at the day when you have already experienced stock out
b. less than one week before
c. by delivery date
28. Which of the following is NOT a recommended manner of arranging
stocks?
a. alphabetical by generic name
b. by expiry date
c. by delivery date

29. Which of the following items should not be included in cross
merchandized items for weight loss in a self service area?
a. carb control snack bar
b. herbal slimming tea
c. orlistat
d. silbutramine anti-obesity cap
30. Carbocisteine, ambroxol, Guaifenesin belongs to this drug category
a. Anti-infectives
b. Cough and colds formulation
c. Fever and pain relief
d. Food supplement

ANSWER KEY:
1. a 11. c 21. c
2. c 12. d 22. a
3. c 13. a 23. a
4. a 14. a 24. b
5. c 15. c 25. a
6. a 16. a 26. b
7. c 17. b 27. a
8. a 18. a 28. a
9. a 19. a 29. d
10.c 20. c 30. d

DEMONSTRATION CHECKLIST WITH ORAL QUESTIONING
Trainee’s name: RACHEL GARCIA
Trainer’s name: MARIE KATHLEENE S. BORJA

Project-Based DOA Scholarship Program
Assessment:
Qualification: PHARMACY SERVICE NC III
Unit of Competency DISPENSING PHARMACEUTICAL PRODUCTS
Date of assessment: October 24, 2023
Time of assessment: 8:00 AM- 5:00 PM
Instructions for demonstration
Given the necessary materials, tools and equipment, the candidate must
be able to Acknowledge Patient/client in a Pharmacy set-up for 10
candidates within 30 minutes.
Materials and equipment
Pen, paper, calculator desktop computer dummy medicines.
OBSERVATION  to show if evidence is

demonstrated
During the demonstration of skills, did the
Yes No N/A
candidate:
Greet patient/client in accordance with
pharmacy guidelines and procedures
Ask patient/client what assistance can be
extended.
Maintain Confidentiality, Tact and Privacy at
all times while interacting with client/patients
and/or passing on the relevant information to
other pharmacy staff.
Follow First-In First-Out procedure for large
number of customer.
Provide receipt of the order, a guided
recommendation of OTC medicines, for minor
symptoms following established procedures
Offer generic OTC products on the menu card to
identify preferred product of the patient/client.
Ferment various concoctions following to organic
practices.
Check availability and quantity of medicines
against inventory on hand.
Refer any pharmaceutical and disease-based
questions beyond the scope of the training to the
pharmacist.
Retrieve product from the shelves following
Prepare labels in accordance with regulatory
requirements.
Record production of concoctions using
enterprise procedures.
Count ordered medicines using appropriate
devices and package into a suitable container
under pharmacist supervision
Endorse prepared products to the pharmacists
for checking following established procedures.
Check prescription for validity and completeness
of prescription details in accordance with legal
and regulatory requirements upon receipt of
prescription
Offer all available generic equivalents to identify
the preferred product of the patient following
Check availability of medicines ordered and
quantity of order/s is/are confirmed.
Question patient/client regarding any
entitlement status with regard to the Health Care
Benefits Scheme and PhilHealthinsurance when
applicable or the mode of payment
Endorse prescription to the pharmacist for
validation (signature)
Assist pharmacist to dispense the prescription
according to the steps.
Subtract partially filled prescription , quantity of
medicine dispensed and the note in the
prescription pad prior to returning to the
client/patient.
Keep and file if the prescription if completely
filled.
Note and endorse multiples orders from 2 or
more customers to cashier.
Confirm identity of the patient receiving the
medicines in accordance with the company
policy and procedure.
Give change accurately and official receipt is
issued.
The candidate’s demonstration was:

Satisfactory  Not Satisfactory 
QUESTIONING TOOL

Satisfactory
Questions to probe the candidate’s underpinning knowledge
response
Extension/Reflection Questions Yes No
1. How do you ensure patient safety and prevent medication
errors in your daily pharmacy practice?  
2. What steps do you take to stay updated on the latest

advancements, regulations, and best practices in pharmacy  
services?
3. H ow do you effectively communicate with patients,
healthcare providers, and other members of the healthcare team  
to ensure optimal patient outcomes?
4. In what ways do you actively contribute to the improvement
of pharmacy services and patient care in your community or  
organization
Safety Questions
5. Explain the importance of implementing safety protocols in  
practicing pharmacy services and provide examples of
potential risks that can occur if these protocols are not
followed?
6 Discuss the role of effective communication in maintaining a  
safe environment while providing pharmacy services. Provide
examples of situations where miscommunication can lead to
safety hazards?
7. Describe the steps involved in conducting medication  
reconciliation during the provision of pharmacy services.
Explain why this process is crucial for patient safety.?
8. Discuss the role of continuous professional development in  
promoting safety in pharmacy practice. Provide examples of how
pharmacists can engage in lifelong learning to enhance their
knowledge and skills.
Contingency Questions
9. What should we do if there is a sudden shortage of a critical  
medication
10. What should we do if the power goes out in the pharmacy?  
11. What should we do in case of a natural disaster or  
emergency situation?
12. What should we do if the pharmacy experiences a computer  
system failure?
Job Role/Environment Questions  
13. What is the role of a pharmacist in a community pharmacy  
setting?
14. What is the work environment like in a hospital pharmacy?  

15. What is the role of a pharmacist in a research or academic  
setting?
16. What is the role of a clinical pharmacist in a healthcare  
institution?
Rules and Regulations  
17. What are the regulations around prescription drug  
dispensing and labeling?
18. What regulations govern pharmacy compounding?  
19. What are the regulations surrounding medication storage  
and security in a pharmacy?
20. What regulations govern pharmacist prescribing authority?  
The candidate’s underpinning  Satisfactory  Not
knowledge was: Satisfactory

PROBABLE ANSWERS:
Extension/Reflection Questions
1. In our daily pharmacy practice, We prioritize patient safety by double-
checking medication orders, verifying patient information, and reviewing
medication profiles for potential drug interactions. We also counsel patients
on proper medication use and potential side effects to minimize any risks.
2. To stay updated, We need to regularly attend continuing education
programs, participate in professional organizations, and read industry
journals. We also need to engage in discussions with colleagues and actively
seek out new information through online platforms and conferences
3. Communication is vital for optimal patient outcomes. We need to ensure
clear and concise communication by actively listening to patients' concerns,
providing accurate information, and using appropriate language to convey
instructions.
4. We need to actively contribute to the improvement of pharmacy services and
patient care by actively participating in quality improvement initiatives,
suggesting process enhancements, and implementing evidence-based
practices.
Safety Questions
5. Implementing safety protocols in practicing pharmacy services is crucial to
ensure patient well-being and minimize potential risks. Failure to follow
these protocols can lead to serious consequences such as medication errors,
adverse drug reactions, or even harm to patients. For example, incorrect
dosage calculations or dispensing errors can result in patients receiving the
wrong medication or incorrect dosages, leading to adverse effects or
treatment failure.
6. Effective communication plays a vital role in maintaining a safe environment
during pharmacy services. It ensures accurate information exchange between
healthcare professionals, patients, and other stakeholders. Miscommunication
can lead to serious safety hazards, such as medication errors or drug
interactions. For instance, if a pharmacist fails to communicate essential drug
information to a patient, they may unknowingly take medications that interact
negatively with each other, resulting in harmful side effects.
7. Medication reconciliation involves comparing a patient's current medication
regimen with any new medications prescribed during their healthcare journey.
The steps include obtaining a comprehensive medication history, verifying the
accuracy of the information, reconciling discrepancies, and communicating the
updated medication list to the patient and other healthcare providers involved.
This process is crucial for patient safety as it helps prevent medication errors,
duplications, and potential interactions between medications.

8. Continuous professional development (CPD) plays a vital role in promoting
safety in pharmacy practice. It allows pharmacists to stay updated with
evolving healthcare practices, new medications, and safety protocols.
Pharmacists can engage in lifelong learning by attending conferences,
participating in workshops or webinars, reading scientific literature, or
pursuing advanced certifications. For example, obtaining certification in
medication therapy management enables pharmacists to provide
comprehensive medication reviews to patients, identifying potential drug-
related issues and improving overall safety.
Contingency Questions
9 Contact the prescribing healthcare provider: Inform the healthcare provider
about the shortage and discuss possible alternatives or dosage adjustments
that can be made.
10. Safeguard refrigerated medications by keeping the refrigerator doors
closed. If necessary, transfer critical medications to a backup power source or
a cooler with ice packs.
11. Ensure staff safety: Confirm that all staff members are safe and accounted
for. Follow established emergency protocols and evacuation procedures if
necessary.
12. Notify IT support: Immediately contact the pharmacy's IT support team to
report the issue and seek assistance in resolving the problem as quickly as
possible.
Use manual processes: Utilize manual processes for prescription processing,
dispensing, and record-keeping until the computer system is restored. This
may include handwritten labels, paper-based prescription records, and manual
calculations.
Job Role/Environment Questions
13. Patient education: Pharmacists educate patients on disease management,
lifestyle modifications, and adherence to medication regimens. They answer
questions and provide guidance on over-the-counter medications, dietary
supplements, and self-care products.
Immunizations: Pharmacists administer vaccines and provide immunization
services to prevent diseases, promote public health, and improve vaccination
rates.
14. Collaborative teamwork: Hospital pharmacists work closely with
physicians, nurses, and other healthcare professionals to ensure optimal
medication therapy for patients. They participate in multidisciplinary rounds
and contribute to treatment plans.
15. In a research or academic setting, pharmacists contribute to the
advancement of pharmaceutical knowledge and education.
16. Clinical pharmacists play a vital role in healthcare institutions by
providing direct patient care and optimizing medication therapy.
Rules and Regulations
17. The
regulations around prescription drug dispensing and labeling may vary
between jurisdictions.

18. Pharmacy compounding, the process of preparing customized medications,
is subject to regulations to ensure safety and quality.
19. Regulations surrounding medication storage and security in a pharmacy
aim to prevent medication errors, theft, diversion, and ensure patient safety.
It's important to consult local pharmacy regulations, including state or
provincial pharmacy boards or regulatory bodies, for specific requirements in
your area.
20. Pharmacist prescribing authority regulations vary between jurisdictions.
In some places, pharmacists may have limited prescribing authority for certain
medications or under specific conditions.

Templates for Inventory of Training Resources
Resources for presenting instruction
 Print Resources As per TR As per Remarks
Inventory
Consumer Law, Environmental Law 1 copy . 1 copy Comply
Pharmacy Law (RA 5921) 1 copy 1 copy Comply
Generics Law (RA 6675) 1 copy 1 copy Comply
Traditional Medicine 1 copy 1 copy Comply
Counterfeit Medicines Law (RA 8203) 1 copy 1 copy Comply
DOH and FDA circulars related to 5 copies 5 copies Comply
retail pharmacy
Medical dosage form and its 1 copy 1 copy Comply
abbreviations
Drug information reference (MIMS, 1 copy 1 copy Comply
MIMS Pharmacy, Better Pharmacy)
FIP Good Pharmacy Practice 1 copy 1 copy Comply
Standards
Good Laboratory Practice, Good 1 copy 1 copy Comply
Manufacturing Practice, Good
Clinical Practice,
Philippine Practice Standard for 1 copy 1 copy Comply
Pharmacists (PhilPSP)
Patient Benefit Scheme information 1 copy 1 copy Comply
Senior Citizen and Expanded Senior 1 copy 1 copy Comply
Citizen Act
Price Regulation Acts (MDRP) 1 copy 1 copy Comply
Dangerous Drug Act 1 copy 1 copy Comply
Food Drug and Cosmetics Act (RA 1 copy 1 copy Comply
3720)
BFAD Strengthening (RA 9711) 1 copy 1 copy Comply
Cheaper Quality Medicines Act 1 copy 1 copy Comply
Generics Menu Card 1 copy 1 copy Comply
 Non Print Resources As per TR As per Remarks
Inventory
CD of PowerPoint presentation 1 unit 1 unit Comply

Resources for Skills practice of Competency #1
______________________________
 Supplies and Materials As per TR As per Remarks
Inventory
Formulary drugs/ non formulary 25 each 25 each Comply
drugs for display and simulation
White board marker and eraser 1 unit 1 unit Comply
Cleaning materials for working, 1 set 1 set Comply
swabbing, sweeping, disinfecting,
soaking, sterilizing and or cleaning
equipment
Gloves 1 box 1 box Comply
Re-sealable plastics 1000 1000 Comply
Tablet counter 5 units 5 units Comply
Bond Papers 1000 1000 Comply
Labeling materials 500 500 Comply
Referral forms 500 500 Comply
Bubble pack 5 roll 5 roll Comply
Aluminum foils 1 roll 1 roll Comply
 Tools As per TR As per Remarks
Inventory
AV Equipment 1 unit 1 unit Comply
Sound System 1 unit 1 unit Comply
Internet Connection 1 unit 1 unit Comply
Air-conditioning Unit 1 unit 1 unit Comply
Heat seal or press seal equipment 1 unit 1 unit Comply
Bio-refrigerator (or cabinet that looks 1 unit 1 unit Comply
like a ref inside)
Hygrothermometer 1 each 1 each Comply
Top loading balance 1 unit 1 unit Comply
Steel and porcelain spatulas 25 each 25 each Comply
Steel and porcelain spatulas 5 each 5 each Comply
Stirring rod 25 pcs. 25 pcs. Comply
Mortar and pestle* 2 units 2 units Comply
Graduated cylinder (100 ml, 10 ml) 1 each 1 each Comply
Beakers (500 ml, 250ml, 100ml, 1 each 1 each Comply
50ml)
 Equipment As per TR As per Remarks

Inventory
Executive Table 1 unit 1 unit Comply
Tables and Chairs for 25 students 25 units 25 units Comply
Clerical Table 1 unit 1 unit Comply
Whiteboard 1 unit 1 unit Comply
LCD Projector 1 unit 1 unit Comply
Laptop (for lecturer) 1 unit 1 unit Comply
Computer for administrative and 1 pc. 1 pc. Comply
clerical work
Computer for technology resource 5 units 5 units Comply
center and class demonstration
Telephone (for inquiries) 1 unit 1 unit Comply
Note: In the remarks section, remarks may include for repair, for
replenishment, for reproduction, for maintenance etc.
TRAINING ACTIVITY MATRIX

Facilities/ Date
Training
Trainee Tools and Venue and Remarks
Activity
Equipment Time
Prayer Advance Equipment: Contextual 1st DAY Advance
Trainees -Laptop Learning 8:00am- trainees
Checking of *Juliet -OHP/LCD Resource 9:00am assigned
Attendance Sayam Projector Area to their
*Christina -Lapel designate
Program Mendoza microphone d area
Orientation *Rene -Amplified based on
Aldovino Speaker their
Pretest *Chrissie previous
Distribution Molina Tools: performa
*Maria -Attendance nce.
Self- Nora Sheet
Assessment *Melita -Self- New
Checklist Nievez Assessment trainees
(SAC) *Shine Checklist met the
Distribution Salam classmat
e in their
Assign New qualificat
advance Trainees ion.
trainees to *Michie
their Ortega
respective *Rogelio
area Sison
*Renato
Review of Alonzo
previous
lesson
Program Orientation for New Trainee’s
CBT Delivery New Equipment: Contextual 9:00am- All new
and Trainees -Laptop Learning 9:45am trainees
Qualification * Michie -OHP/LCD Resource were
Ortega Projector Area present
TB5 Vision *Rogelio -Lapel during
and Mission Sison microphone orientatio
*Renato -Amplified n and
10 Principles Alonzo Speaker answered
of CBT the
Tools: Pretest
9 Areas of -Attendance and
CBT Sheet instruct
-Pretest sheets all the
Role of -Self- trainees
Trainer and Assessment for their
Trainees Checklist recess
Use of CBLM
RECESS 9:45am-10:am
Advance Advance Equipment: Learning 10:00am Check
Trainees: Trainees -Laptop Resource to the
Revisiting * Juliet -OHP/LCD Area 11:45am output of
trainees to Sayam Projector the
their *Christina -Lapel advance
respective Mendoza microphone trainees
area and *Rene -Amplified and
check the Aldovino Speaker announc
output *Chrissie ed the
Molina Tools: Pretest
*Maria -Attendance score of
Nora Sheet new
*Melita -Pretest sheets trainees
Nievez -Self-
*Shine Assessment Contextual
Salam Checklist Learning
Resource
Area
New New

Trainees: Trainees
Checking of * Michie
Pretest Ortega
*Rogelio
Sison
*Renato
Alonzo
LUNCH BREAK 11:45am-1:00pm
Advance Advance Equipment: Training 1:00pm- New
Trainees: Trainees -Pen Center 3:00pm trainees
Continuation * Juliet -Paper were able
of advance Sayam to visit
trainees to *Christina all
their Mendoza workstati
respective *Rene ons and
task Aldovino learned
*Chrissie the
Molina importan
*Maria ce or
Nora function
*Melita s of each
Nievez area
*Shine while
Salam advance
trainees
New New were
Trainees: Trainees continue
Workstation * Michie d their
tour Ortega task in
*Rogelio their
Sison respectiv
*Renato e area
Alonzo
Giving of All Tools: Contextual 3:00pm- Trainees
Assignment trainees Self- Learning 4:00pm who
Assessment Resource checked
Prayer Checklist Area “Yes” on
Self-
Assessm
ent
Checklist
, they
were
instructe
d to
bring
their
credentia
ls the
next day
Prayer All Tools: Contextual 2nd DAY All

trainees -Attendance Learning 8:00am- trainees
Checking of sheet Resource 9:45am were
attendance -Training Area present
Activity Matrix and
Collecting of -Trainees received
Evidences for Record their
SAC Book TRB. All
-Credentials trainees
Assign for with
advance Recognition of prior
trainees to Prior Learning learning
their submitte
respective d their
area credentia
ls for
Review of RPL.
previous
lesson
Workstation
Assignment
RECESS 9:45am-10:am
Advance Advance Tools: Learning 10:00am All
trainees: Trainees CBLM for Resource to advance
Read * Juliet advance Area 11:45am trainees
Information Sayam trainees were able
Sheet 4.1-4 *Christina -Information to finish
Procedure in Mendoza Sheet 4.1-4 the
Preparing *Rene -Self Check assigned
Concoctions Aldovino 4.1-4 activities
and Extracts *Chrissie -Answer Key but had
in Accordance Molina 4.1-4 a little
with the Good *Maria difficulty
Manufacturin Nora in
g Practice *Melita answerin
Nievez g the
Answer Self- *Shine Self-
Check 4.1-4 Salam Check.
Compare All new

answers to trainees
Answer Key were
4.1-4 given
time to
Research review
about the before
topic the
assessme
New trainees: New Contextual nt of
Recollection Trainees Learning prior
of Knowledge * Michie Area learning

and Skills for Ortega .
the RPL *Rogelio
Sison
*Renato
Alonzo
LUNCH BREAK 11:45am-1:00pm
Advance Advance Equipment: Contextual 1:00pm Video
trainees: Trainees -Video clip Learning to presentat
Watch * Juliet -OHP/LCD Resource 2:00pm ion was
Video Sayam projector Area shown
Presentation *Christina -Amplified and
about Mendoza speaker heard
Procedure in *Rene -Laptop clearly.
Preparing Aldovino -Lapel Trainee s
Concoctions *Chrissie microphone only had
and Extracts Molina a few
in Accordance *Maria clarificati
with the Good Nora ons
Manufacturin *Melita about the
g Practice Nievez topic.
*Shine
-Brief Salam
discussion
about the
video
presentation
New trainees: New Tools: Institution 2 new

Assessment of Trainees CBLM for new al trainees
Prior Learning * Michie trainees Assessmen with
Ortega - Job Sheet t Area prior
*Rogelio 4.1-3 on learning
Sison Operating a were able
*Renato shredder to
Alonzo -Performance compet
Criteria ently
Checklist 4.1- perform
3 the task
-Progress given.
Chart They
-Achievement received
Chart a Cert. of
Achieve
Equipment: ment.
-PPE Once
-Shedder done
trainees
were
instructe
d to

proceed
to LRA
for the
next
activity
Advance Advance Tools: Institution 3:00pm 5 out of
trainees: Trainees CBLM for al to 7
Demonstratio * Juliet advance Assessmen 4:00pm advance
n on Sayam trainees t Area trainees
Preparing *Christina - Task Sheet were able
Concoctions Mendoza 4.1-4 on to
and Extracts *Rene Preparing Contextual compete
Aldovino Concoctions Learning ntly
*Chrissie and Extracts Resource demonstr
Molina Area ate the
*Maria -Performance task
Nora Criteria Computer while the
*Melita Checklist 4.1- room other
Nievez 4 needs to
*Shine -Progress retake if
Salam Chart he/she
-Achievement ready.
Chart
All
New trainees: New CBLM for new advance
Read Trainees trainees trainees
Information * Michie -Information were able
Sheet 4.1-4 Ortega Sheet 4.1-4 to finish
Procedure in *Rogelio -Self Check the
Preparing Sison 4.1-4 assigned
Concoctions *Renato -Answer Key activities
and Extracts Alonzo 4.1-4 but had
in Accordance a little
with the Good difficulty
Manufacturin in
g Practice answerin
g the
Answer Self- Self-
Check 4.1-4 Check.
Compare
answers to
Answer Key
4.1-4
Research
about the
topic
Advance Advance Tools: Institution LAST All
trainees: Trainees -Rating Sheet al DAY advance
Institutional * Juliet -Progress Assessmen trainees

Assessment Sayam Chart t Area undergon
*Christina -Achievement e
Mendoza Chart institutio
*Rene nal
Aldovino assessme
*Chrissie nt
Molina handled
*Maria by
Nora accredite
*Melita d TESDA
Nievez trainer/a
*Shine ssessor.
Salam
New trainees: New CBLM for new Contextual All new

Watch Trainees trainees Learning trainees
Video * Michie CBLM for Resource watched
Presentation Ortega advance Area the video
about *Rogelio trainees presentat
Procedure in Sison - Task Sheet ion and
Preparing *Renato 4.1-4 on were able
Concoctions Alonzo Preparing to
and Extracts Concoctions compete
in Accordance and Extracts ntly
with the Good demonstr
Manufacturin -Performance ate the
g Practice Criteria task.
Checklist 4.1-
-Brief 4
discussion -Progress
about the Chart
video -Achievement
presentation Chart
Demonstratio Equipment:
n on -Video clip
Preparing -OHP/LCD
Concoctions projector
and Extracts -Amplified
speaker
-Laptop
-Lapel
microphone

TRAINING SESSION EVALUATION FORM
INSTRUCTIONS:
This post-training evaluation instrument is intended to measure how
satisfactorily your trainer has done his job during the whole duration of
your training. Please give your honest rating by checking on the
corresponding cell of your response. Your answers will be treated with
utmost confidentiality.
TRAINERS/INSTRUCTORS Poor/ Fair/ Goo Very Outst
Unsatis Satisf d/ Good/ andin
factory actory Ade Very g
Name of Trainer: quat Satisfa
MARIE KATHLEENE S. e ctory
BORJA 4
1 2 5
3
1. Oriented trainees about

CBT, the use of CBLM and
the evaluation system
2. Discussed clearly the unit
of competencies and
outcomes to be attained at
the start of every module
3. Exhibited mastery of the
subject/course he/she is
teaching
4. Motivated and elicited
active participation from
the students or trainees
5. Kept records of evidence/s
of competency attainment
of each student/trainees
6. Instilled value of safety
and orderliness in the
classrooms and workshops
7. Instilled the value of
teamwork and positive
work values
8. Instilled good grooming
and hygiene
9. Instilled value of time
10. Possessed good quality
of voice while teaching
11. Used clear
language/dialect in
teaching
12. Provided extra attention
to trainees and students
with specific learning
needs
13. Attended classes
regularly and promptly
14. Showed energy and
enthusiasm while teaching
15. Maximized use of
training supplies and
materials
16. Dressed appropriately
17. Showed empathy
18. Demonstrated self-
control
his post-training evaluation instrument is intended to measure how

satisfactorily your trainer prepared and facilitated your training. Please give
your honest rating by checking on the corresponding cell of your response.
Your answers will be treated with utmost confidentiality.
Poor/ Fair/ Goo Very Outsta

Unsatis Satisf d/ Good/ nding
factory actory Ade Very
quat Satisfa
PREPARATION e ctory
4
1 2
3 5
1. Workshop layout conforms
with the components of a
CBT workshop
2. Number of CBLM is
sufficient
3. Objectives of every
training session is well
explained

4. Expected
activities/outputs are
clarified
Poor/ Fair/ Goo Very Outst

Unsatis Satisf d/ Good/ andin
factory actory Ade Very g
quat Satisfa
DESIGN AND DELIVERY e ctory
4
1 2 5
3
1. Course contents are
sufficient to attain
objectives
2. CBLM are logically
organized and presented
3. Information Sheet are
comprehensive in
providing the required
knowledge
4. Examples, illustrations
and demonstrations help
you learn
5. Practice exercises like
Task/Job Sheets are
sufficient to learn required
skills
6. Valuable knowledge are
learned through the
contents of the course
7. Training Methodologies
are effective
8. Assessment Methods and
evaluation system are
suitable for the trainees
and the competency
9. Recording of achievements
and competencies
acquired is prompt and
comprehensive
10. Feedback about the
performance of learners
are given immediately

Poor/ Fair/ Good Very Outst
Unsatis Satisf / Good andin
factory actory Adeq / g
TRAINING uate Very
FACILITIES/RESOURCES Satisf
actory
3
1 2 4 5
1. Training Resources are
adequate
2. Training Venue is
conducive and appropriate
3. Equipment, Supplies, and
Materials are Sufficient
4. Equipment, Supplies and
Materials are suitable and
appropriate
5. Promptness in providing
Supplies and Materials
Poor/ Fair/ Good Very Outst

Unsatis Satisf / Good andin
factory actory Adeq / g
uate Very
SUPPORT STAFF Satisf
actory
3
1 2 4 5
1. Support Staff are
accommodating
Comments/Suggestions:
_____________________________________________________________________
_____________________________________________________________________

_____________________________________________________________________
__________________________
Signature above Printed Name

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PORTFOLIO IN

MARIE KATHLEENE S. BORJA

THE BIG FIVE TRAINING AND ASSESSMENT CENTER INC.

Developed by: Marie Kathleene S. Borja September 24, 2023

QUALITY ASSURANCE COORDINATOR/ REGULATORY

Bachelor of Science in Pharmacy

Developed by: Marie Kathleene S. Borja September 24, 2023

Developed by: Marie Kathleene S. Borja September 24, 2023

Developed by: Marie Kathleene S. Borja September 24, 2023

Sector: HEALTH, SOCIAL AND OTHER COMMUNITY DEVELOPMENT

Qualification Title: PHARMACY SERVICES NC III

Unit of Competency: DISPENSE PHARMACEUTICAL PRODUCTS

Module Title: DISPENSING PHARMACEUTICAL PRODUCTS

Developed by: Marie Kathleene S. Borja

THE BIG FIVE TRAINING AND ASSESSMENT CENTER INC.

Developed by: Marie Kathleene S. Borja September 24, 2023

Developed by: Marie Kathleene S. Borja September 24, 2023

Developed by: Marie Kathleene S. Borja September 24, 2023

Language, Average grade in: Average grade in:

Cultural and Ethnicity/culture:

Education & Highest Educational Attainment:

Previous List down trainings related to (qualification)

Special courses Other courses related to (qualification)

Learning styles a. Visual - The visual learner takes mental

review what has happened.

Developed by: Marie Kathleene S. Borja September 24, 2023

Prepared by: MARIE KATHLEENE S. BORJA

Developed by: Marie Kathleene S. Borja September 24, 2023

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

LO1. Lead small teams 

Developed by: Marie Kathleene S. Borja September 24, 2023

2. Monitor supply/inventory of pharmaceutical products

LO2. Follow display plan or promotional items 

LO3. Monitor promotional activities 

5. Perform good laboratory practices

Developed by: Marie Kathleene S. Borja September 24, 2023

Current competencies Proof/Evidence Means of validating

Developed by: Marie Kathleene S. Borja September 24, 2023

Current competencies Proof/Evidence Means of validating

Developed by: Marie Kathleene S. Borja September 24, 2023

Developed by: Marie Kathleene S. Borja September 24, 2023

Developed by: Marie Kathleene S. Borja September 24, 2023

Required Units of Current Training

Developed by: Marie Kathleene S. Borja September 24, 2023

LO3. Use equipment LO3. Use equipment

Required Units of Current Competencies Training

9. PERFORM HEALTH PROMOTION, EDUCATION AND VIGILANCE

Developed by: Marie Kathleene S. Borja September 24, 2023

Training Needs Module Title/Module of

LO1. Acknowledge patient/client

LO2. Process over-the-counter

LO4. Receive payment and release

Developed by: Marie Kathleene S. Borja September 24, 2023

Developed by: Marie Kathleene S. Borja September 24, 2023

10. You encounter a suspicious blister of paracetamol tablet upon delivery.

Developed by: Marie Kathleene S. Borja September 24, 2023

Developed by: Marie Kathleene S. Borja September 24, 2023

19.When encountering high alert medication in prescription, it should be

Developed by: Marie Kathleene S. Borja September 24, 2023

29. Which of the following items should not be included in cross

Developed by: Marie Kathleene S. Borja September 24, 2023

Developed by: Marie Kathleene S. Borja September 24, 2023