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  • Chap 10

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    RAMINI A/P PERUMAL
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    This document provides guidelines for writing various types of routine requests and messages. Some key points covered include: 1) When making a request, state it clearly up front, justify the need for it, and include contact details and deadlines. 2) When writing a claim or requesting an adjustment, present facts honestly, clearly state your expected settlement, and provide specific details. 3) When writing routine replies or positive messages, start with the main idea, maintain a supportive tone, explain your point fully to avoid confusion, and include necessary details.

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    chap 10

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    This document provides guidelines for writing various types of routine requests and messages. Some key points covered include: 1) When making a request, state it clearly up front, justify the need for it, and include contact details and deadlines. 2) When writing a claim or requesting an adjustment, present facts honestly, clearly state your expected settlement, and provide specific details. 3) When writing routine replies or positive messages, start with the main idea, maintain a supportive tone, explain your point fully to avoid confusion, and include necessary details.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    6 views6 pages

    Chap 10

    Uploaded by

    RAMINI A/P PERUMAL
    This document provides guidelines for writing various types of routine requests and messages. Some key points covered include: 1) When making a request, state it clearly up front, justify the need for it, and include contact details and deadlines. 2) When writing a claim or requesting an adjustment, present facts honestly, clearly state your expected settlement, and provide specific details. 3) When writing routine replies or positive messages, start with the main idea, maintain a supportive tone, explain your point fully to avoid confusion, and include necessary details.

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    of 6

    COMMON EXAMPLES OF

    ROUTINE REQUESTS
    WRITTING ROUTINE
    REQUESTS

    STATE REQUEST EXPLAIN AND REQUEST SPESIFIC


    UP FRONT JUSTIFY REQUEST ACTION IN A COURT

    Write in a polite, undemanding, Justify the request or Make it easy to comply by including
    personal tone. explain its importance
    appropriate contact information
    Explain any potential
    Be specific and precise in
    benefits of responding. Express your gratitude
    your request.
    Ask the most important
    questions first.
    Clearly state any
    Use the direct approach because
    important deadlines
    your audience will probably Break complex requests for the request
    respond favorably to your request. into individual questions
    that are limited to only
    one topic each.

    www.reallygreatsite.com
    Open with a
    Maintain a straightforwar
    professional tone, d statement of
    even if you’re the problem.
    extremely
    frustrated.

    Clearly state what


    MAKING you expect as a
    CLAIMS AND fair settlement or
    REQUESTING ask the reader to
    propose a fair
    ADJUSTMENTS
    Explain the adjustment.
    benefits of
    complying with the
    request, such as Provide
    your continued specific
    patronage. Present facts details in
    honestly and the body.
    clearly
    Writing Routine
    Replies and
    Positive Messages

    Start with the main End with a courteous Provide necessary


    close details and explanation
    idea.

    Be clear and Identify the single most Maintain a supportive Explain your point completely to
    important message before eliminate any confusion or
    tone throughout.
    concise you start writing lingering doubts.

    Let your readers know you


    Murad Naser have their personal well-
    If further action is required, tell
    readers how to proceed and
    MANAGER
    being in mind. encourage them to act promptly
    When sending condolence
    messages, open with a brief
    statement of sympathy, and
    Don’t exaggerate or then adapt your message
    use vague, grandiose based on the circumstances
    language; support and your relationship with
    positive statements the recipient
    with specific
    evidence

    SENDING Use
    congratulatory
    GOODWILL
    messages to build
    MESSAGES goodwill with
    Send messages
    of appreciation clients and
    to emphasize colleagues
    how much you
    value the work Be sincere
    of others. and honest

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