Professional Documents
Culture Documents
Aldrine Forum
Aldrine Forum
TABLE 7
Table 7 indicates that online shoppers consider fast and reliable shipping to be moderately
important, but it may not be the most critical factor in their purchasing decisions. While
delivery speed positively influences customer satisfaction, other factors such as service quality,
product quality, price, promotion, and brand image may be more important to online shoppers
than shipping speed and reliability. A study by Vasić, Kilibarda, and Kaurin (2019) found that
delivery speed was positively associated with customer satisfaction.
PROBLEM 4: Does social media advertisements significantly influence the preferences of the
respondents in buying products online?
Table 8 shows a weak positive correlation (0.279) between social media ads and customer
preferences, indicating their significant influence. This finding aligns with previous studies, but
other factors like product quality and customer service can also impact consumer behavior. It’s
important to consider the target audience and advertised products when analyzing the effects
of social media ads. Previous studies by De Vries et al. (2012) and Malik et al. (2016) also
support this finding, showing that social media modestly but measurably affects consumer
preferences.