ELIZABETH OFORI YANKSON

P. O. Box LG 149, Accra

(+233) 279608538 elizabethoforiyankson@gmail.com
Results-driven operations professional with a strong foundation in marketing. Proficient in elevating team
output, and procuring essential resources to drive seamless organizational workflows. Dedicated to elevating
client satisfaction and streamlining operational efficiency.

EDUCATION
BSc Marketing, University of Professional Studies Accra (UPSA), Sept 2015 – July 2019
Ghana.
HIGHLIGHT OF QUALIFICATION

o Proficient in Microsoft Excel

o Customer Service Excellence with Emotional Intelligence
o Orchestrated successful multi-channel marketing campaigns, consistently surpassing targets and
increasing brand visibility.
o Seamlessly collaborated with diverse teams to align creative vision with business objectives for
impactful campaigns.
WORK EXPERIENCE / INTERNSHIPS

Commercial Sales Specialist - Promasidor Ghana Limited Sept 2020 – Present

o Demonstrated exceptional interpersonal skills in addressing customer inquiries, effectively resolving
issues, and handling complaints both in person and over the phone.
o Efficiently managed order processing from inception to final delivery, ensuring strict adherence to
established protocols for accuracy and customer satisfaction.
o Maintained meticulous records of approved orders, facilitating easy retrieval and enabling
streamlined reference for future purposes
o Provide quick response to any other task relating to my job
Sales Representative – Promasidor Ghana Ltd (National Service) Sept 2019 – Aug 2020
o Collaborated with sales team, fostering positive business and customer relationships that contributed
to enhanced client retention and satisfaction.
o Responded to client inquiries, delivering thorough and effective solutions, and addressing product-
related concerns.
o Proactively educated both new and existing customers on product features and benefits, resulting in
increased consumer engagement and loyalty.
o Surpassed sales targets by 5% through a proactive approach to identifying and capitalizing on new
sales prospects.
Marketing Intern – Allied Oil Ghana Ltd May 2017 – Aug 2017
o Spearheaded initiatives that significantly elevated brand recognition and successfully launched two
new product extensions under the associated brand.
o Pioneered outreach efforts that expanded the company's outreach to a diverse audience of over 250
individuals, effectively increasing brand exposure.
 ELIZABETH OFORI YANKSON
P. O. Box LG 149, Accra
(+233) 279608538 elizabethoforiyankson@gmail.com
LEADERSHIP EXPERIENCE

Sales Specialist – Promasidor Ghana Ltd 2022 - Present

o Mentorship - Orchestrated comprehensive training sessions for junior team members and interns,
equipping them with the skills and knowledge necessary for efficient and effective work.
o Provide one-on-one guidance to National service personnel and interns, fostering their professional
and career growth.
Department PR & Organizing Sec – UPSA June 2018 – April 2019
o Skillfully managed public relations initiatives, effectively conveying the department's objectives and
achievements to internal and external stakeholders.
o Demonstrated seamless coordination of departmental events and activities, ensuring meticulous
planning, execution, and attendee engagement.

BSc Marketing, Department Secretary – UPSA June 2018 – April 2019

o Ensuring meetings are effectively organized and documented
o Maintaining effective records and arranging appointments.

PERSONAL SKILLS/ INTEREST

• Microsoft Suite • Stellar Interpersonal skills

• Dynamics 365 Business • Public Speaking skills

Central.

• Languages: Fluent in English, Fanti and

Twi

REFEREES AVAILABLE UPON REQUEST