ICRES Employee Bengaluru Handbook December 2021

ICRES Employee Handbook
Bengaluru
Table of Contents
 What is ICRES?........................................................................................................3
 Capgemini Bengaluru Offices...................................................................................4
 ICRES Workplace Services Organization.................................................................11
 ICRES Offerings.....................................................................................................11
 Workplace Services................................................................................................12
o Ally Workplace Services Assistant......................................................................12
o Stationery requests.........................................................................................15
o Workplace Services: Escalation Matrix................................................................19
o Food and Beverage Services.............................................................................19
o Food and Beverage Services: Escalation Matrix....................................................24
 Transport Services.................................................................................................24
Transport Services..........................................................................................25
o
Transport Services: Escalation Matrix.................................................................35
o
 Seat Management and Automation Services...........................................................37
o Seat Management: Escalation Matrix.................................................................38
 Health, Safety & Environment................................................................................39
o Health & Safety – Physical and Psychological Well-being.......................................41
o Health & Safety Initiatives – How Can You Contribute?.........................................41
o Health & Safety – Incident Reporting Procedure..................................................42
o Health, Safety & Environment: Escalation Matrix..................................................43
 Physical Security & Safety Services........................................................................44
o Physical Security- SOS ‘WS Desk’......................................................................44
o Physical Safety & Security Services....................................................................45
o Workplace / Women Safety Guidelines...............................................................46
o Secure area / ODC awareness:.........................................................................47
o ID card Management.......................................................................................47
o Material Management......................................................................................48
o Clean Desk Policy............................................................................................50
o Fire Safety and Evacuation procedures...............................................................51
o Emergency Evacuation:...................................................................................51
o Contacts in case of emergency..........................................................................52
o Physical Security Services: Escalation Matrix.......................................................53
 Transport Services – FAQs.....................................................................................54
 Workplace Services - FAQs.....................................................................................55
 Seat Allocation and Movement - FAQs....................................................................56
 Health, Safety & Environment - FAQs.....................................................................56
 Physical Safety & Security Services - FAQs.............................................................56
 ICRES HUB Page....................................................................................................58
2020 Capgemini. All rights reserved. 2

What is ICRES?
ICRES stands for the India Corporate Real Estate Services portfolio. This function manages all
aspects of our workplace ecosystem such as cleaning services, building and campus maintenance,
security, transportation, food and beverage, health and safety etc.
(Click on the picture to watch the video on ICRES Portfolio)
Home Page

Capgemini Bengaluru Offices
EPIP Office
Capgemini Technology Services India Ltd. Capgemini Technology Services India Ltd.
No. 158-162 (P) & 165-170 (P), EPIP Phase No. 155 - 156 (P) EPIP Phase II, Whitefield
II, Whitefield, Bengaluru - 560066, Karnataka, India.
Bengaluru – 560066, Karnataka, India. Tel: 080 4104 0000

Tel: 080 4104 0000 Fax: +91 80 4125 9090
Fax: +91 80 4125 9090
Capgemini Technology Services India Ltd.
Capgemini Technology Services India Ltd. No. 164-165 (P), EPIP Phase II, Whitefield,
(Training Center), Akshay Tech Park, Bengaluru – 560066, Karnataka, India.
Jayalashmi Export & Import, No 72 & 73,
EPIP Industrial Area Whitefield, Tel: 080 4104 0000
Bengaluru 560066, Karnataka, India. Fax: +91 80 4125 9090
Tel: 080 4104 0000,
Fax: +91 80 4125 9090
Brief narration about the location:
The Capgemini owned facility is located in EPIP zone Whitefield built in 16 acres of land with a built
up area of 1,254,128 sqft with seating capacity of 10433 seats

How to reach?
Campus is located in Whitefield EPIP zone , Bengaluru and can be accessed from Airport, Railway
Station and Bengaluru Majestic Main Bus Stand. The approximate distance and time required from
airport, railway station and bus stand is provided below.
From Bengaluru railwaystation & Bus

Stand
From Bengaluru International Airport
5B Office
RMZ Ecoworld, Campus 5B, 6th Floor, RMZ

Ecoworld SEZ, Sarjapur
Marathhalli Outer Ring road, Varthur Hobli,
Bengaluru East Taluk,
Bengaluru – 560 103, Karnataka India. Tel :

080 6656 7000
Brief narration about the location

The Capgemini office is 5B RMZ Eco world Bellandur. In addition to Capgemini, Honeywell, Intuit,
are other IT and ITES companies that operate out of this IT Park. Located in Sarjapur outer ring
road.
How to reach?
Campus 5B is located on the Sarjapur outer ring road, Bengaluru and can be accessed from Airport,
Railway Station and Bengaluru Majestic Main Bus Stand. The approximate distance and time
required from airport, railway station and bus stand is provided below.

From Bengaluru International Airport From Bengaluru railwaystation & Bus
Stand
6B Office
Campus 6B, Pritech Park SEZ, Bldg. 6B,

Bellandur Village, Vathur Hobli, Outer Ring
Road,
Bengaluru, Karnataka– 560103 India. Tel :
080 6656 7000
The Capgemini leased facility is 6B Pritech Park. Bellandur. It shares the same entrance of Eco space
Tech Park. In addition to Capgemini, Accenture, Intuit, Wipro, Microland, HP are other IT and ITES
companies that operate out of this IT Park. Located in Sarjapur outer ring road.
How to reach?
Campus 6B is located on the Sarjapur outer ring road, Bengaluru and can be accessed from Airport,
Railway Station and Bengaluru Majestic Main Bus Stand. The approximate distance and time
required from airport, railway station and bus stand is provided below.

Stand

DTP B4, B5, A5 & A6 Office
Divyasree TechPark SEZ,

IT/ITES, Doddanakundi Post Kundalahalli,
Whitefield,
Bengaluru, Karnataka– 560037 India.

Tel : 080 6656 7000
Tel BPO : 080 3997 2200
DTP – B5
DTP – A5 & A6
The Capgemini office is located at Whitefield. In addition to Capgemini, Accenture, Wipro, Tesco,
Huawei etc. are a few companies that operate out of this IT Park. The biggest landmark to reach
DTP is the GE campus which is across the road.
How to reach?
Divyasree Tech Park is located in Whitefield, Bengaluru and can be accessed from Airport, Railway

Stand

BMP Office
Brigade Metropolis Summit Tower ‘A’,73/1,

Garudacharpalya, Mahadevapura Post,
Whitefield Main Road, Bengaluru – 560 048

Karnataka India. Tel: 080 3997 2200
The Capgemini office is located at Mahadevapura road as a part of the Brigade Metropolis. In
addition to Capgemini, Volvo, Ernst & Young etc. are a few companies that operate out of this IT
Park.
How to reach?
BMP is located in Mahadevapura, Bengaluru and can be accessed from Airport, Railway Station and
Bengaluru Majestic Main Bus Stand. The approximate distance and time required from airport,
railway station and bus stand is provided below.

Stand

MFAR Office
2nd and 3rd Floor, MFAR, Manyata Tech

Park Green Heart, Phase IV,
Rachenahalli Village Nagawara,
Bengaluru – 560045 Karnataka, India.

Tel: 080 4183 4000 / 080 40735000
Fax: +91 80 4183 4100
The Capgemini office is MFAR Manyata Tech Park. In addition to Capgemini, ANZ, Phillips, Mansanto,
IBM, Genpact are other IT and ITES companies that operate out of this IT Park. Located in Hebbal
outer ring road.
How to reach?
MFAR is located in Manyata Tech Park, Hebbal, Bengaluru and can be accessed from Airport, Railway
From Bengaluru International Airport From Bengaluru railwaystation & Bus Stand
Home Page

ICRES Workplace Services Organization
Workplace Services
Renukesh Mahadevappa Sulata Hosadu

ICRES Workplace Services ICRES Workplace Services
Head, Benagluru Head, India
renukesh.mahadevappa@capgem sulata.hosadu@capgemini.com
ini.com 9820413293
9632033744
ICRES Offerings
Home Page

Workplace Services
To know more, visit the Workplace Services Hub
Ally Workplace Services Assistant
The ICRES Workplace Services Desk provides 24X7 supports for all facilities related
queries, requests and feedback. You can register your requests on ICRES Workplace
Services Desk through the following channels:
Visit the Ally page on ICRES

Hub to know more about Ally
https://talent.capgemini.com/in/pages/
supportfunctions/icres/
Workplace_Services/
ally__your_workplace_services_assistant/
Email – Write to IN, Workplace Services Desk- workplaceservicesdesk.in@capgemini.com

1. Call - 4005 from office
2. Email on - IN, Workplace Services Desk
3. Web Platform - Visit our portal at https://sso.mainstreamsasp.com/PRD00636CRS/
OR India Talent >> About Us >> Support Functions >> ICRES >> ICRES Workplace
Services >> Ally – your Workplace Services assistant
4. Download the Workplace services app on Apple and Android and scan the QR code at the
area for which you which to connect with Ally
ICRES Workplace Services

Description Location
Desk Number
Dial from outside Bengaluru, Chennai, Gandhinagar,
1800-267-4005
office Hyderabad, Kolkata, Mumbai,
Noida Gurugram, Pune, Salem,
Dial from Inside office 4005 Trichy & Bhubaneswar

When can you reach Ally?
You can connect with ally on queries, concerns or feedback on the below:
Housekeeping services
Keeping Team shall provide daily housekeeping services like:

 Garbage and waste from offices will be collected and disposed in a safe and hygienic
manner on a daily basis.
 Rest rooms will be cleaned on regular basis
Spring cleaning / deep cleaning of all areas shall be done on weekly or monthly basis
Operational Timings – 24/7
 Workplace Services Desk Ticket resolution process

o Workplace Services Desk receives and determines the priority of each call received
o Selects and confirms response time along with name of responsible person
o Keep requestor informed from time to time about status of call logged.
o Notifies the requestor on completion each logged call
o Provides detailed summary of calls on daily, weekly & monthly basis. The SLA for each
call will be tracked as per report forwarded to WPS representative.
Clean Desk Policy

 Clean desk policy is a corporate directive that specifies how employees should leave their
working space when they leave the office. It is required that employees clear their desks of

all papers at the end of the day. The Policy supports the Information Security Policy available
on the Intranet.
 Employees before leaving for the day must ensure no company informative documents,
personal files or any other confidential / sensitive records are left unattended on their desks
or around the work area. This includes files, correspondence, minutes, reports and any other
information which could be regarded as confidential or of a sensitive nature. They must
ensure that the documents and other records are kept under lock & key.
 Any Personal item (i.e. keys, handbags, wallets etc.) should be locked away safely in the
interest of personal security. It is the responsibility of the owner to ensure all security
precautions are taken.
 A neat work environment during business hours to be maintained.
 Non-essential items like idols, decorative table tops should be stored away when not in use.
 Employee should refrain from cluttering the work area with post-It or other handwritten
notes displaying sensitive information.
 Any unattended paper near the printer will be removed at the end of the day.
 Eatables are not allowed in the workstation area, all food items should be consumed only in
the cafeteria.
Decoration Policy
 For decorating the workstation, employees should take prior approval from the respective
ICRES building manager
 Banners / Posters / Decorations should be displayed in a manner so as not to obstruct the
view to signage indicating direction / location of “Exit” and “Fire Extinguishers”.
 No decorative material should be pasted on painted walls, ceiling, electrical fixtures or fire
sprinklers. Do not use any permanent markers / colors whilst decorating
 Do not use flammable material like cotton, cellophane, streamers especially in close
proximity to electrical / electronic equipment.
 While putting up decoration, appropriate equipment like ladders, floor mats, carpet covers,
gloves, etc. should be used to ensure safety of staff and protection of office equipment. Even
before doing so, please take ICRES approval.
 Do not use double sided tape for posting on glass walls / doors / windows. This causes
permanent damage and has major cost implications for the company.
 Do not use pins to stick displays on gypsum walls.
 Heavy items like flower pots, etc. should not be placed on cube partitions. If these falls, then
not only will they damage office equipment but can also cause injury to staff.
 Please keep the work area clean after completing with the decorations required
 No decoration material should affect the normal aisle space and specially those leading to
emergency exits.
 No proposals for keeping animals / aquariums of any sort can be entertained. This is
mandated in view of practical as well as legal implications.
 All old displays should be removed upon completion of the event.
 Any display has to have an end date by the specific project / team, after which they it will be
removed. However, the displays without any such end date specified, will be removed after
one month of display.
 No one is allowed to play with colors (Powder / wet) at workplace / on floors / company
premise; if anyone found doing so then strict action will be taken through Human Resources.
 Decorative lightings are prohibited
 Any damage caused to organisation’s infrastructure, repair cost for the same will be billed to
the project.
Display of Informative Posters / Information Sheets

 Banners / Posters / standees can be put up by project team / department only with approval
from the ICRES team.
 Do not stick or paste any posters / adhesives in the meeting rooms / conference / board
rooms / cabins etc.
 Any display of posters / banners / standees etc. will need an end date by which it can be
removed. In case the projects / departments do not provide the end date, ICRES will remove
these in 30 days.

 All old displays should be removed by concerned Project / Department at end of relevant
period, else will be removed by ICRES without intimation.
 All such information will be displayed in specific areas identified by ICRES. Posters will
generally be posted on glass wall / acrylic wall / notice board; no material will be posted
directly on walls, doors or windows as it peels the paint, etc.
 Any material displayed directly without prior intimation to ICRES will be removed.
 None of the display material on notice boards or within cubicles should contain confidential
business / client information.
Note: In any eventuality of office property being damaged due to any such activity being done
directly and with or without ICRES consent, the cost of repairs will be charged to the concerned
project.
The company endeavors to provide safe bottled water supply to all associates / visitor / vendor from
the license holder / ISI product water supply Company.
 Bottled water jars are placed across the offices to provide drinking water to employees.
 Servicing of the water dispensers is done on a fortnightly basis by the vendor.
 Meeting rooms / conference rooms / cabins are provided with bottled water in jugs. The
water jugs and glasses provided are cleaned every day and water replenished as required
and glasses provided are cleaned every day and water replenished as required.
Process for Booking conference room/ meeting room:

 Please log on to the online portal Meeting Room Manager for meeting room / conference
room bookings can be booked by using
https://mrm.capgemini.com/AspxPages/FrmHome.aspx
 Conference rooms can be booked 10 calendar days in advance and are approved / wait
listed / rejected by ICRES member
 Meeting rooms can be booked 5 calendar days in advance and are auto approved
 VC room bookings are with ITICS and can be booked using VC rooms can be booked using
https://lvis.capgemini.com
Stationery requests
 Stationery request should be raised through stationary tool. Link Here :
https://stationery.in.capgemini.com/stationery/
 For specific stationery (other than the list attached) requirement, Stationery request form
needs to be filled and approved by Senior Manager and above only.
 Specific stationery items which are not mentioned in the list below will be procured by
Procurement Department on the basis of shopping carts raised in IBX. The cost is debited to
concerned project / department.
 If more than 2 pieces of stationery requirement or for any bulk requirement or if the
stationery requirement is not for an individual and is project specific, Stationery request form
needs to be forwarded to procurement team representative. Request form needs to be
approved by Senior Managers and above only. The cost will be debited to the concerned
project / department
 Distribution of stationery is as per defined timings, from 10.00 am to 12.00 pm and 04.00
pm to 06.00 pm.
 List of stationery items provided is attached below.
 The PO is sent to the vendor and the items are sent within 4 days on receiving the PO.
 Once the items arrive, the ICRES team member sends out a mail to the requester to collect
the items.
 The bill along with the PO copy / approval mail and DC is submitted to finance by ICRES
team member as per the Finance payment cycle cut.
 A Mail Request with all the Stationery details and necessary approvals has to be sent to
ICRES team id- bpoadminbangalore.in@capgemini.com ICRES team will raise a GPOC
Stationery room email ids:

Bengaluru: - inconnectdesk-blr.in@capgemini.com
stationery-blr6b.in@capgemini.com
stationery-blrdtp.in@capgemini.com
stationery-blrpsn.in@capgemini.com
stationery-blrcampus.in@capgemini.com
Visiting Card Request Process

 Talent portal
(https://groupitcloudapps.in.capgemini.com/stationery/BusinessCard_Request.htm> Talent >
Useful link> Stationery > Business Card.
https://groupitcloudapps.in.capgemini.com/stationery/BusinessCard_Request.htm
 Employees needs to raise visiting cards in stationary tool.
 Company will issue visiting cards only to its employees.
 Only hundred cards are issued per request.
 Company follows a standard format for printing of visiting cards. Any deviation to this format
needs to be approved by Head-ICRES
 Visiting Cards will be printed within five working days from the date of submission of request
form.
 Employee will be informed through email on receipt of cards and the same should be
collected by him / her during stationery room work timings.
Mail room
Function of mail room is to receive and send documents internally (within different locations of
Capgemini ACIS India offices) and externally (to Capgemini offices, clients and vendors around
the world) through tie-ups with courier companies and only related to official mails and couriers,
it does not entertain personal mails and couriers.
Mail room timings
6B Office Ground floor 09:00 hrs. – 18:00 hrs. (either all small or all big)
DTP Office 1st floor 09:00 hrs. – 18:00 hrs. (either all small or all big)
BMP Office 1st floor 09:00 hrs. – 18:00 hrs. (either all small or all big)
EPIP Campus Ground floor 09:00 hrs. – 18:00 hrs. (either all small or all big)
Incoming Mail (Letters / Courier)
 Mail room boy will collect the courier covers and sign acknowledging the receipt of the courier
 E-mail notification will be sent to employees to collect their mails from mail room.
 Mails will be stored for 30 days only.
 Any unclaimed letter or courier for more than 30 days will be destroyed without further
intimation.
 Mail room will accept documents / letters only. Credit / Debit Cards will not be accepted.
 Mail room will not responsible to pay charges of postage.
 Employees should follow the process while collecting mails from mail room.
Employee Guidelines
 Every new employee should visit mail room at their base location and register by giving
details as required for receiving mails.
 If employee has not registered, mail room will not be responsible for the mails received.
 All employees should use following format to furnish address to the senders:
 Full Name of the Recipient (with First and Last names)
 Name of the project / Department
 Complete address of the facility
 Extension number and Mobile number of the recipient
Internal Office Mail

 Internal mail timings are: 09:00 hrs. to 16:00 hrs. for same day delivery.
 Employees should follow the process for sending mails through mail room.
Outbound Mail
 Accepting the mail, the timings are: 09:00 hrs. to 16:00 hrs.
 Only official courier will be accepted by mail room along with ‘Courier Request Form’
(applicable only for domestic and international courier) with project code.
 For sending CDs / DVDs / Tapes / any other device or packet / parcel, BU Head’s approval is
required. Mail room needs declaration letter on company letterhead, invoice copy of the
material on company letter head, indemnity letter (in case things are fragile), three copies of
Shipper’s Certification for Non- Hazardous Cargo on company letterhead & Gate pass along
with the packet / parcel.
 Mail room will check all parcels and seal the same in front of employee.
 Employees are requested to adhere to all rules of the courier companies and cut-off time for
handover of outbound mails which is displayed outside the mail room.
 All mail / packets should be furnished with sender’s name, address / details of addressee,
project name & charged code.
 Mail will be handed over to the courier agency and the airway bill receipt is collected from the
Vendor. Mail will be tracked and follow up will be done with courier agency in case of a
complaint by the employee, if the courier is not being received or in case of urgent official
documents.
List of items not accepted by Courier companies

 Electronics Equipment’s such as Laptops, Computer parts, Mobile phones, Toner etc.
 Sweets & Eatable Articles
 Any Petroleum products
 House Hold Items
 Medicines, Films
Responsibility
Any complaints / queries on mail room services to be directed to ICRES Workplace Services Desk or
the ICRES facility person.
Company provides facility at central location within premise for inward & outward mails. This facility
is available for official mail only. Employees should not make office address as personal address for
personal mails. All domestic and international mails should be sent to all official addresses by the
authorized courier agency.
Mail ids:
Bengaluru: mailroom-blr-psn.in@capgemini.com
mailroom-blr-6b.in@capgemini.com
mailroom-blr-dtp.in@capgemini.com
courierdesk.ig@capgemini.com
Incoming courier:
 You will receive an email from the Mail Room as intimation for receipt of your courier. Any
communication pertaining to your courier may please be addressed to the mailroom id -
above mentioned location mail room
 Pls collect your mails from Mail Room within 7 days from the date of receipt of the first
intimation Email.
 Any mail arriving in the name mentioned for Ex. As in Kumar; there may be too many with
the same names in the facility. These will be considered as a Generic Mail and details of the
same will be displayed on the notice board outside the Mail Room. For such cases, there will
not be any intimation Email sent to anyone.
Incoming mail in the name of the Company:

 Any mail arriving in the name of Capgemini will be delivered to the ICRES Team.
Mail retrieval:
 Mails that are not collected within 7 days from the date of receipt will be moved to the
inactive pigeon holes post which a request need to be placed with the Mail Room for retrieval
 Pls bear with the Mail Room for 24 Hours for retrieval of your old mails from the inactive
pigeon holes.
Ordinary postal mails -
 Ordinary post will be sorted and stored in the Mail Room. Employees are requested to visit
the Mail Room often to collect your ordinary postal mails. No intimation emails will be sent for
Ordinary post. Ordinary post will be available in the Mail Room for 10 days from date of
receipt post which the same will be destroyed.
Outgoing courier (documents):

 All outgoing courier will have to be given by the user in the Mail Room. Senders need to fill
up a courier request form (CRF) that is available in the Mail Room (Format attached)
 Details of sender, department, cost center, receivers name, city etc need to be mentioned in
the CRF by the sender. No mail will be accepted in the Mail Room without the CRF ( Courier
Request Form)
Outgoing parcels / shipment:

 Packing materials/support will not be available in the Mail Room. All outgoing shipment need
to be given for onward dispatch only in packed condition.
 In case of any non-documents being shipped, a supporting declaration/invoice (format
attached) need to be given. Format of the same is available at the Mail Room. However,
state-wise paper requirements vary as per state rules, please check with Mail Room on the
same. The sender of such parcels may please alert the Receiver on the contents of the parcel
so that the Receiver can ratify the same at their end at the time of delivery before
acknowledging the parcel.
 Any shipment for which a duty /sale tax Etc. need to be paid, the same will be intimated to
the sender/user. Payment for the same need to be done by the sender/user
 Senders need to ensure no commodity is being shipped that is against the security policy of
Capgemini Business Services.
Personal couriers:
 Personal courier both domestic and international can be booked at the Mail Room but will be
limited to only a few service providers. Cash need to be paid and receipt collected during
booking. Tariff is available at Mail Room. Mail Room will only coordinate between the sender
and the courier company for any loss/delay of courier sent. Mail Room will not be responsible
for any loss incurred by the sender.
*Please note – no cash or meal coupons & certain banned commodities (list available with
Mailroom) should be sent by courier. Any loss resulting from such transactions will be at the
sender’s risk.
Visiting Cards:
 Managers from O-6 level and above are only eligible to apply for Visiting Cards.
 Request to be raised in stationery portal for visiting cards need to be sent to the ICRES team
member on the with approval mail from their N+1
 The ICRES team member will share the template which needs to be filled and sent back.
 The ICRES team member will forward it to the relevant vendor, who will process and send
the cards within 7 days from the date of order.
Pest Control
 Pest Control is done once in a fortnight for mosquitoes, cockroaches and Rodents with
authorized vendors given by Procurement team.
 The ICRES team member will monitor this activity as per the schedule.
Conference Room Services

 Meeting rooms in 3rd & 10th Floors are registered in MRMS Portal, which the employee needs
to access and book the rooms.
 All meeting rooms are equipped with White Board, Dusters and Marker pens and in some
meeting rooms, we have LCDs and projectors.
 Request can be sent to bpoadminbangalore.in@capgemini.com for requirement of Dusters or
Marker pens prior to the meeting.
 All Board Rooms in BMP are in the custody of the CVE, BPO Wincenter team. For use of any
of the Board Rooms, one needs to contact the CVE team.
 Conference rooms in the other floors will be used only the Engagements based in the
respective floors as the floors have restricted access.
For technical issues related to booking, please raise a service desk request through the India Service
Desk or contact ITICS team based in 3rd floor, Summit A.
Workplace Services: Escalation Matrix
Escalation Mobile
Role Name Email ID
Level Number
Workplace ICRES Workplace workplaceservicesdesk.in@capg

1st Level Services 4005
Services Desk emini.com
Desk
ICRES 9945233898
2nd Level Ravi Prakash Ravi.prakash@capgemini.com
SPOC Ex. 8081132
Workplace Renukesh renukesh.mahadevappa@capge 9632033744

3rd Level Services
Mahadevappa mini.com Ex. 8091105
Head
Home Page

Food and Beverage Services
To know more, visit the

Employee Cafeteria Management Services
Cafeteria management
Work Café management
Food Festivals and Events
Food and Beverage Services

Cafeteria Services are available 24 X 7 except public holiday and weekends (after 23:00 hrs. basic
food items will be served). The cafeteria also has microwave to warm up food brought from home. A
food-committee which is an employee taskforce for the selection and monitoring of the food content
and quality. Feedback can be provided on the Helpdesk for improvements in cafeteria and
complaints if any. Response of action taken will be provided in the helpdesk tool itself.
Purpose
The need to have catering guidelines is to ensure smooth and efficient catering services at
Capgemini. These guidelines form the basis for assessing the performance of the caterers and
services rendered. These guidelines would additionally assist the food committee in planning,
deciding and optimising the services of the caterer in terms of variety, quality, hygiene &
punctuality.
To ensure this the following broad outlines have been laid:
Meal Timings
The following meals timing will be maintained for employees:
Breakfast 08:00 hrs. to 10:30 hrs.

Lunch 12:30 hrs. to 15.00 hrs.
Snacks 16.00 hrs. to 18:30 hrs.
Dinner 20:00 hrs. to 22:30 hrs.
Variety
 Variety is ensured through a menu which is checked and approved by the Food Consultant
and the details are displayed on notice board by the respective counters.

 There are wide range of varieties like chaat, sandwich, cake, pastry, juice counters, Biryanis,
Dose, Donut, Salad Bar & etc. in some of our cafeterias at negotiated rates. All cafeterias
may not necessarily have additional snacks counters.
 Vending machines for tea, coffee is available in the pantries without cost.
Rate
Rates for most of the regular food items are standard across all our locations within city. There is
no subsidy provided on meals and these rates are pre- approved by procurement team. List of
items available and the cost is displayed in every cafeteria next to cash counter.
Food arrangement on Week-ends / Public Holidays

 All Weekend working BU’s SPOC need to confirm the weekend working employees Head count
on or before Every Thursday latest by 17:00 hrs. Head count will be confirmed to the vendor.
The employees will have to pay through the Digital App for the food.
 For any Public / National Holiday, BU’s SPOC need to confirm the number of working
employees head count on the previous working day by 15:00 hrs. Head count will be
confirmed to the vendor. The employees will have to pay through the Digital App for the
food.
 If meal request is not provided, caterer would serve a standard limited meal as per the
availability.
 Meal request sent on Food committee email id will not be attended
Organizing small parties

 Employees organising small parties / biryani parties in the cafeteria need to inform the
respective ICRES SPOC of that location through email a day in advance before 5.00 PM.
 Contact details of the ICRES SPOC are as mentioned below. Requesting Team will need to
arrange for disposable plates / glasses / spoons so that other employees do not face issues
due to large quantity of crockery being used at a given time
 Employees to have their team lunch / biryani parties before 12:00 hrs. or after 15:00 hrs., to
avoid crowding of the cafeteria during peak lunch hours. Also, for all such events please
arrange for disposal plates / spoons / glasses.
Cafeteria booking for open house

 Cafeteria booking will be done from 15:00 hrs. – 17:00 hrs. or 10:00 hrs. to 12:00 hrs.
subject to the approval of local ICRES team. A mail to be sent to local ICRES team 2working
days in advance.
 Note: None of the food counters will be closed during such session.
Suggestions / Complaints
Suggestions / Complaints are most welcome and the same can be put across to ICRES either -
 Helpdesk – Ally
 Suggestions / complaints are checked by F&B CoE team / ICRES person of particular location
and feedback is provided to the caterer.
Food Committee
The CHO team of the respective location is involved in forming the Food Committee. Food committee
comprises of employees across different locations of the city. The process to be part of the Food
committee is as follows:
 A mail is sent to the Dl in Managers requesting nominations of team members.

 All names are collated and depending on the number of nominations, members are selected
from various projects and from different locations and shift timings.
 Nominated employees are intimated by mail
 A meeting is arranged to induct the members and thank the existing ones
 Members are not generally repeated and new members are selected each year, this is not
applicable for ICRES members
 A new food committee is formed every year by inviting nominations and following the
process.

Role of Food Committee
 The Food Committee is responsible for:
 Check on quality of Food.
 Address complaints and grievances regarding food and cafeteria, received through e-mails or
the Helpdesk tool.
 The F&B CoE / ICRES Site Lead to discuss issues with Caterer.
 Surprise visit to kitchen once in a month and report to be generated.
 Selection and termination of caterer is done by the Procurement team based on the feedback
and approval given by the F&B CoE.
 Feedback from Food Consultant.
 Minutes of Meeting to be circulated to all members
 Invite Food Consultant and Caterer as and when Required.
 Actions taken by ICRES Site Lead after Food committee feedback:
 The Facility in charge of respective location will co-ordinate with caterer on following points
as and when required -
 Complaint and feedback Analysis.
 Issues regarding Quantity, timings etc.
Food & Water testing

Testing of food and water supplied is carried out every quarter
Snack Vending Machines:

Snack vending machines have been placed especially to facilitate for graveyard shift requirements.
The machines are refilled twice a day with all MRP items, Ready to Eat foods, Tetrapack juices, etc.
This is enabled digital through which you can make the payment and collect the item.
Food & Beverage Services in BMP
 Any food needs to be necessarily had in the Cafeteria as food or Beverage is not allowed in
the work / floor area.
 There is a common cafeteria in 2nd floor of Summit A which is run by Brigade Hospitality
Services from 8:00 hrs. to 22:00 hrs. While this is not directly under our control, we can
influence the vendor for any hygiene or food quality issues.
 Any special lunch request in the cafeteria has to be routed the ICRES team, who will
coordinate with the Brigade Hospitality team to prepare and serve.
 Brigade Hospitality team do not allow any outside food in the second-floor cafeteria.
However, they will allow home food. Hence, if any special lunch request is there, then we
need to necessarily use the caterers in 2nd floor.
 There is an option of using the cafeteria space for having food on Pot luck which has a fee of
Rs. 15/- per person.
 Pot luck requests should be sent at least 3 days in advance to ICRES team, who will
coordinate with BHS team and confirm to the requester.
 The charges will be debited to the respective Engagement upon receiving the bill from BHS.
Apart from the above Facility, there is an Arcade within the gate of BMP and opposite Summit
A & B, which has many eateries at fairly good pricing.
Guest / Delegate/Client Dining Information:

 In case of any guests / clients visiting our office, the respective Engagement Manager
reaches out to CVE team for any meal arrangements, who in turn reaches out to ICRES team
on the common id given above for any support in the 2nd floor cafeteria space.
 ICRES team handles meal arrangements for any CG delegates visiting BMP office or for any
requests given by the BPO Leadership.
 There is an Executive Dining Room in the 2nd floor cafeteria which is used for any special
arrangements for clients / delegates or guests. The food is arranged by BHS team through
their In-house Club called the Regent Club. For using this Facility, the requests have to be
routed through ICRES team.

Pantry Services:
 Every floor in Summit A is equipped with a Pantry with adequate seating and free coffee/ tea
services is available through vending machines. Water dispensers are also placed in the
pantry.
 No food is allowed in the pantry.
 Tea / coffee or food is not allowed in the work area.
Meal Request on Holidays or Month-end

 ICRES team member sends out a mail to all Engagements 2 days prior to the Month-end & on
Declared Holidays for any meal arrangements required.
 On receiving the information, the same is shared with Brigade Hospitality to make
arrangements in the 2nd floor Cafeteria.
 On receiving the bills, the same is charged to cost-code shared by the Engagement and sent
for payment to Finance team.
Food and Beverage Services: Escalation Matrix
Escalation Mobile
Role Name Email ID
Level Number
Workplace ICRES Workplace workplaceservicesdesk.in@capge

1st Level Services 4005
Services Desk mini.com
Desk
ICRES Hemavathy hemavathy.rajkumar@capgemini.

2nd Level 9538548394
SPOC Rajkumar com
Workplace Renukesh renukesh.mahadevappa@capgemi 9632033744

3rd Level Services
Mahadevappa ni.com Ex. 8091105
Head
4th Level F&B CoE Shobha AN shobha.rajeev@capgemini.com 9916927023
Home Page

Transport Services
To know more, visit the Transport Services
Bus Transport Shuttle Services Night Transport Service

Services
Bus or other company vehicle deployed to All colleagues working on
Provided on set routes
travel frequently between Capgemini projects operating in night
Offices on working days (shuttle pass shift are entitled for a
must be shown to avail service for shuttle home drop / pickup.
to station)
Transport Services
Objective:
To provide efficient, reliable and safe transportation services to all Employees and Contractual staff
of Capgemini and to make Travelers aware of the Transport policy i.e., enrolling, availing and
booking the transport services in the Company. Further, to apprise all Travelers with ‘Do’s and
Don’ts’ while travelling via Company Transport.
Ethos: S A F E
S: Secure (Safety is our primary motto, all deployed escort guards and drivers are thoroughly verified)
A: Advanced (Accessible anytime anywhere via web and app)
F: Futuristic (AI based routing for optimized routing & cost efficiencies)
E: Environment friendly (Strong focus and transformation to electric vehicles for business commute)
Abbreviations used:
BU Business Units
SPOC Single Point Of Contact
COE Center Of Excellence
ICRES India Corporate Real Estate Services
EV Electric Vehicles
TAT Turn Around Time
Definitions:

Transport Committee - constitutes of Transport Head from India Corporate Real Estate Service
Team (ICRES), group of registered traveler/s, Project Transport SPOCs and Bus SPOCs who
willingly nominate themselves to be a part of transport committee. Every Project/ Department
can nominate two members as Project Transport SPOCs.
Transport SPOC- SPOC is a single point of contact as identified by the Transport Committee
members for each bus route. In case, ICRES receives numerous nominations for any particular
route or department respectively, then the Committee members will be selected via a draw.
Route: It is a pre-designated course identified and fixed by ICRES upon which buses/cabs ply to
and from office locations.
Employee- means any person who is on payrolls of any Capgemini entity across India
Escort- means security personnel assigned to accompany woman (Traveler/s) getting dropped
last or picked up first in Company transport as well as woman employees working in night shift
as defined under law mandated by the laws of India where the services are rendered or in such
other situations as may be required.
Contractual staff- means personnel working on contract (part time/ full Time) and/or as
consultant of Capgemini’ s contractor/ vendor/ service provider who is deputed to any Capgemini
Premises across India.
Traveler/s: Employees and Contractual staff who have opted for Company Transport facilities.
Transport Team: ICRES Personnel handling transport operations.
Transport Coordinator: Capgemini Service Provider team handling transport operations

Transport facilities/ Company Transport*: Transport services provided by Capgemini for all
official purpose to commute between office and residence and vice versa.
Unauthorized Users: Employees traveling and availing the Company’s Transport facilities
without valid travel pass or request.
[* Please note that this policy is applicable only to the Transport facilities provided by Capgemini
and it does not include within its scope any other transport arrangements which are provided by
Capgemini.]
Transport Facilities:
Transport Facilities:
Pick and Drop from Routes Type Charges/Fees
At Subsidized fees.
Predefined Fixed
Bus Transport Services / Pre-defined nodal
as fixed by the Chargeable
General Shift Transport Services points
Company
Predefined Fixed
Predefined nodal
Shuttle Transport Services as fixed by the Chargeable
points
Company
Daylight Hours
Shift Transport Services (Predefined nodal Dynamic Chargeable
points)
(Refer Annexure for complete Non chargeable
Silent Hours (Doorstep
city wise silent hours timings) Dynamic during night
up to Motorable)
hours.

1. Registration:
Traveler/s who are willing to use the Transport Facilities have to register themselves in the
Transport mobile APP or Transport Web Tool (Transport Team shall provide the link). User
Manual available in TALENT.
2. Scheduling/Booking:
 Regular booking:
 Bus Transport Services/ General Shift Transport Services (Bus, Mini Bus or Cab):
Traveler/s can opt from the pre-defined routes based on the availability of seat in that
particular route through Transport Mobile App. App will issue the digital Bus pass.
 Shift Transport Services: Traveler/s can raise request through Transport Mobile App.
 Unscheduled booking:
 Traveler/s can raise an unscheduled request as and when required based on the
business needs.
 Note: Unscheduled request does not entitle for a dedicated or a separate cab,
Traveler/s will be accommodated in next available shift time (Pickup or Drop).

3. Charges/Fee for Transport Services:
 Deduction Cycle will be 16th to 15th of a calendar month. (Bus pass raised between 1 st
to 15th will be charged in current month payroll and passes raised after 15 th will be
charged in subsequent month payroll.
 Full charges will be applicable for all active Traveler/s.

Category KMS Slab Bus Fee per month (Non BSV) Bus Fee per month
(BSV)
Upto 15 Kms INR 1400 Per Month
>15 to 25
Bus INR 1750 Per month INR 800 Per Month
Kms
25 Kms INR 1950 Per Month
Station shuttle ( Up to 5 INR 500 per month
kms)
Shuttle > 5 kms shall be charged as per 15 kms distance.
4. TAT (Turnaround time) for Booking and Cancellation:

 Traveler/s can cancel their bus pass on or before 21 st of a month to avoid monthly
charges.
 Traveler/s can book or cancel their Shift Transport Services requests as below:
Booking Cancellation
Before Friday 23:59 Hours Pickup 9 Hours
Regular
for next week Drop 1.5 Hours
Pickup 12 Hours Pickup 9 Hours
Unscheduled
Drop 2.5 Hours Drop 1.5 Hours
5. Tracking:
 Traveler/s will get their travel details from transport team via a short messaging
service (SMS) and / or Transport Mobile App.

 Traveler/s can also call Transport Team Helpdesk using mobile app call helpdesk icon
or direct dial helpdesk number:(refer annexure site wise helpdesk number) to know
the whereabouts of the cab.
 Traveler/s can track their assigned vehicle status on the Transport Mobile App for
Estimated Time of Arrival.
 Traveler/s can also call Transport Team Helpdesk to know the whereabouts of the
Transport vehicle.
 During pickup Traveler/s are expected to reach the pick-up point ready at least 10
minutes before their expected time of pickup and should wait for the Transport. Under
no circumstances, Transport can be kept waiting for any Traveler.
 Authentication: Every trip has to be authenticated by Traveler/s with:
o OTP (One Time Password) passed on to Traveler/s mobile.
o Self-check in on mobile app/
o Scanning of QR code (QR Code (Quick Response Code)
 False authentication can lead to initiation of disciplinary action, which may include
termination from availing any further Transport services of the Company without
providing the Traveler/s any prior notice of such discontinuance.

6. No Show consideration:
 Traveler/s will be considered as No Show if he/she does not avail the Transport
services in spite of having a valid request.
 Traveler/s will be considered as No show if he/she failed to authenticate the travel.
 Traveler’s drop request will automatically be cancelled with pickup no show.
Employees who have not availed the pickup facility and have reached the office by any
personal arrangements, can raise an ad hoc drop travel request.
 Only one instance of ‘NO Show’ is permissible per calendar month, a second instance
of ‘No Show’ in the same month will lead to cancellation of further Transport services.
 To avail the transport services, Traveler/s have to get approval as per below
instances and approval hierarchy:
o 1st instance: Grade C and above
o 2nd instance in same calendar month: Grade D and Above
o 3rdinstance in same calendar month: Grade E and Above
o 4th instance in same calendar month: - BU Head.
NOTE: It is advisable the Traveler/s avails the Transport services after making a request as
each No Show will have a cost impact on the Company.
Female Employee Safety:
 Security Escort Guard Provision: Security escort guard is provided to all lady Traveler/s
travelling alone or to be picked up first or to be dropped last during night/silent hours as
applicable to the city.
 For Silent Hours-Please do not board the vehicle in absence of security escorts and kindly
highlight the unavailability or the absence of security escorts immediately on the
Transport helpline number.
 In the event, female Traveler is the first one to be picked and last to be dropped in silent
hours, Escort Guard should be allowed to sit in the front seat with the driver.
 At places (narrow lanes, road work in process, etc.) where movement of transport vehicle
is not possible to the designated entrance of the female Traveler’s residence, Traveler will
be dropped at their society gate or nearby location and the Security Guard will escort
the Traveler. In such situations, where possible, it is the duty of the female Traveler to
provide prior intimation to the Transport Team so that female traveler is escorted to the
gate of residence/ society.

 After every trip completion during silent hours, Safe Drop confirmation is mandatory in
the Transport App by the Traveler/s.
 SOS Button shall be used only during emergencies.
Dos and Don’ts:

Dos
 It is Traveler’s individual responsibility to ensure safety of his/ her personal belongings.
Company shall not be liable for any loss of belongings.
 All Traveler/s are subject to security checks hence the bus/ shuttle pass along with
Employee ID card shall be displayed by all Traveler/s.
 Please ensure that you follow all safety and security precautions while using the
Transport facility as may be communicated by the Company from time-to-time.
 Please fasten your seat belt all the time while travelling in Company Transport.
 Please carry official identification and bus pass at all times while traveling by Company
Transport.
 As required, once you have used the Transport facility please make sure you authenticate
the usage by digitally signing the electronic trips sheets via OTP (One Time Password) or
by QR Code (Quick Response Code). Non authentication can lead to NO SHOW. False
authentication can lead to initiation of disciplinary action, which may include termination
from availing any further Transport services of the Company without providing the
Traveler/s any prior notice of such discontinuance.
 Please adhere to the Company policy of no smoking and non-consumption of alcoholic
drinks, contrabands while using Transport facility. All Traveler/s have to strictly refrain
from travelling under the influence of alcohol/ drugs, or carrying any hazardous materials
while using Transport facility. Any violation of aforesaid shall be viewed as gross violation
of the Company Policy and an act of misconduct liable for strict disciplinary proceedings.
 Traveler/s have to reach the specified pick up points at least 10 minutes prior to boarding
the vehicle.
 In case there is a roadblock in the vicinity of a Traveler’s pickup point, as a matter of
good order, it is expected that the Traveler/s inform the Transport helpdesk so that the
same can be communicated in a timely manner to the driver and other Traveler/s
travelling in that commute.
 Traveler/s should provide feedback in Transport Mobile App on Transport Facility and/or
any other matters which in opinion of Traveler/s can make the facility safer and more
comfortable, If any deviations by the Transport staff are observed please report the same
to the Transport team.
 All Traveler/s should be considerate to other fellow Traveler/s while travelling in Company
Transport so as to not cause any inconvenience e.g. quarreling, speaking loudly, causing
nuisance (playing cards or other such games, singing, etc.), playing loud music etc.. In
case any complaint of such behavior is received against any Traveler/s the Company shall
duly investigate the same and appropriate action shall be initiated against the concerned
Traveler/s.
 Highest level of professionalism is required to be maintained by each Traveler.
Don’ts
 Unacceptable / unprofessional behavior while interacting with the transport team,
transport staff and/or co- passengers.
 To ensure buses remain clean, Traveler/s should not litter in the buses.
 Refrain from misusing the Transport facility and/ or attempting to change any defined
schedule or defined pick-up / drop points or other elements of the policy for personal
convenience. Any request by Traveler/s to the driver to stop the bus/cab at any other
unauthorized points shall not be entertained.
 Do not share any personal details contact numbers with driver or transport staff or any
unknown person.
 Do not reprimand/ debate with the Transport team and transport staff (both drivers &
supervisors) while they are seeking Traveler’s ID card/Bus Pass as a verification of

identity before allowing boarding. Please note, the Transport team and staff are
discharging their duties as per the Company’s instructions. Therefore, co-operation with
them is essential.
 Do not provide any instructions to driver for over speeding or any other requests. If you
have any concerns, please create helpdesk ticket through mobile app under feedback
sections.
Important Points to be noted:

 The Transport facilities are provided to meet Traveler/s needs of commuting to and from
office and for movement between offices. As a result, it is expected that the Transport
facilities are treated as an extension of office premises. All users of the Transport facilities
are required to adhere to the guidelines as mentioned in this policy along with all other
Capgemini policies. Any violation of the Company policies and/or code of conduct (as
prescribed from time to time) while using Transport policy could lead to initiation of
disciplinary action, which may include termination from services without notice.
 Bus routes will be finalized based on multiple factors such as demand, viability etc. The
decision for introducing new routes or alter existing routes will be solely at Company’s
discretion.
 While Company strives to have transport facility for major locations, it may not be
possible to have such facility for far-off locations. Refer annexure.
 Company Bus Transport follows main roads/ highways only and will not detour to any by-
lanes.
 Bus stops for pick up or drop will be added and/ or deleted from time to time. If there are
less than 5 Traveler/s boarding or alighting on any stop, ICRES has the right to
delete/add that stop, as the case maybe. Similarly, such stops can be removed if there is
less number of Traveler/s boarding from any particular stops for a period of 15 days.
However above will be validated by transport and will be communicated to transport
committee for their perusal and Approval.
 Traveler/s should ensure that they use the transport facility for the route/ location for
which they are authorized/ registered.
 Please make sure your address entered in bus pass application is correct (and includes an
identifiable landmark) so that you are given the most appropriate pick-up / drop off point.
Pick-up / drop points will not be changed without the permission of Transport Lead.
 Diversions of Route -Routes shall not change once declared, unless it happens due to
unavoidable circumstances or any statutory requirements
 Adding New Bus Routes - To add new routes, minimum 25 Traveler/s are required from a
particular location. Routes will be introduced as per the policy.
 Cancellation of Bus Routes - We would need minimum 25 Travelers to have a particular
route defined for a bus to ply on, if the same is not observed over a period of one month,
the route will be cancelled by providing 15 calendar days’ notice, and communication will
be sent to Traveler/s registered for the route.
 Use of Transport facility by Unauthorized users will be charged Rs. 3000/- per instance.
 If any Employee or Contractual Staff is found using forged bus pass then appropriate
action will be initiated against such employee and an additional penalty of Rs 5000/- plus
recovery of entire month usage may also be levied. In addition, Company reserves its
right to initiate any disciplinary proceedings against such Employees or Contractual Staff
as such act is viewed to be serious violation of Company policies and amounts to be an
act of misconduct.
 This Policy does not cover any reimbursement. No reimbursement will be given against
non-availability of transport on any route
Note-: Any deviation to bus routes/ any additions/ cancellation and/ or any issues pertaining to bus
Transport facility needs approval by Transport Committee and decision of Transport Head/ ICRES
Head will be final.

Incidents/Accident/Emergencies:
In the event of any Incidents/Accident/Emergencies, ICRES will provide all assistance to
Traveler/s of the Company in co-ordination with HR and business. However, it is the
responsibility of the Traveler/s to inform ICRES Transport about any such occurrence.
Exception:
 Any deviations/exceptions to the policy document from the above guidelines mentioned in
the policy will have to be approved by the Head – ICRES/ Transport COE
Management Rights
Capgemini reserves the right to amend this policy from time to time, without prior notice.
The decision of Capgemini in terms of making any decisions, allotment or scheduling under
this policy shall be final and binding on the Employees/Travelers.
Annexure:
 Refer Annexure for your City in Policy

 Bus Cab Timings
 Transport Perimeter-Cab
 Travel time SLA
 Escalation Matrix
Transport Services: Escalation Matrix
Escalati Mobile
Role Name Email ID
on Level Number
Transport
1st Command transporthelpdesk.bengaluru.in@c 080- 67398673
Command
Level Center apgemini.com
Center
shanthakumar.bidarakere-
Shantha BM 9620918884
2nd mahalingappa@capgemini.com
Site Leads
Level
Bhuvan B 9900224422
bhuvanesh.b@capgemini.com
sunil.kumar-
3rd Transport Sunil
shivanna@capgemini.com 9880441199
Level City Lead Shivanna
Transport
4th
COE Deputy Deepak Tiwari deepak.tiwari@capgemini.com 9560886456
Level
Head
Workplace
5th Renukesh renukesh.mahadevappa@capgemi 96320333744
Services
Level Mahadevappa ni.com Ex. 8091105
Head
Transportati
6th
on COE Vijay Rego vijay.rego@capgemini.com 9920141505
Level
Head
Home Page

Seat Management and Automation Services
Seat Management and Automation Services
The ICRES seat management team is responsible for
 Seat Forecasting or Demand Forecasting from the various business units

 Seat Allocation and Deallocation
 Meeting room management
This is done through our digital tool – ATON
To know more about space management, visit https://aton.capgemini.com

Process of Seat allocation
 Seat request by PM / PMO on space management portal for single / bulk seats (all seat
requests are required to be raised on SMP selecting name of employee & project codes)
 Approval by BU SPOC
 Seat allocation / Blocking by Space Management Team
Space Management Portal
ATON –Automation Tool for Online Space Management

ATON is the automated space management tool that is used to request for seats.
The system provides a complete mapping and allocation of seats across our facilities along with
relevant floor plans and reports. There are in-built features like on screen navigation, that will help
you navigate through Capgemini Offices globally, providing information about facilities, available

seats etc. It enables you to trigger processes like Seat Assignment, Employee Seat Tagging, Seat
Release/ Reclaim, One Step Floor Map view, Forecast Submission, Project Movement etc.
ATON Detailed Features
ATON can be accessed through https://aton.capgemini.com
Seat Management: Escalation Matrix

Escalation
Role Name Email ID Mobile Number
Level
Space
Management priya.aggarwal@capgemini.co
Priya
1st Level and 9820449844
Aggarwal m
Automation
Lead Bengaluru
Workplace Renukesh renukesh.mahadevappa@cap 96320333744

2nd Level
Services Head Mahadevappa gemini.com Ex. 8091105
Space
Management &
3rd Level Arun Y arun.y@capgemini.com 9845466665
Automation
COE Head
Head- Asset
vijay.chandramohan@capge
4th Level Management & Vijay C 9850976021
mini.com
Strategy

Home Page
Health, Safety & Environment

Health, Safety and Environment Portfolio
Health & Safety – Objectives

Objectives for Health and Safety (OHS Objectives are under review and will be
published soon)
Baseline year is 2018

 Increase the utilization of EAP program (reporting and care) to 2.5% by 2021
 Reduce the workplace medical incidents in India by 25% by 2020

 Basic Health Check-up of new Joinees across all locations to be made mandatory at our on-
site medical clinics by 2021
Capgemini India today is compliant to OHSAS 18001:2007.

We are transitioning to the new Standard requirement of
ISO-45001:2018 by 2020
The Team bagged Silver at the iNFHRA awards under

"Innovation & Technology" category.
Health & Safety – Physical and Psychological Well-being
Health & Safety
Initiatives – How
Can You Contribute?
Health & Safety – Incident Reporting Procedure

Employee Wellness Services

Occupational Health Centre (OHC) facilities in Bengaluru City are standardized and tied up with
Apollo Group of Hospitals. With this launch all employees will be able to access uniform and
standardized OHC which would serve as First Aid Centre. Some of the key features include:
 Standardized Medical Room with necessary equipment’s
 Doctors - 3 hrs./5 days per week – DTP location Doctor will be available for 8 hours/5 days
per week
 Paramedic - 8 hrs./5 days per week – BMP Location 2 Paramedics available to cover night
shift working
 Specialist Doctors visit - bi-weekly
 Health Camp Activities/Health Competition - every quarter
 Ambulance Van (24/7)
The details of the Doctor and Paramedic availability are as below:
6B DTP BMP Campus

1100 hrs. – 1400 0930 hrs. – 1730 1100 hrs. – 1400 1000 hrs. – 1300
Doctor
hrs. hrs. hrs. hrs.
1400 hrs. – 2200 1730 hrs. – 0130 1400 hrs. – 2200 1300 hrs. – 2000
Paramedic
hrs. hrs. hrs hrs.
2200 hrs. – 0600
Paramedic NO
hrs.
Ambulance 24/7 24/7 24/7 24/7
Sum Tower “A” 3rd Wellness Room
OHC Location Ground Floor 3rd floor
Floor Main Cafeteria
While in office, employees can dial the existing emergency number (4001) to reach security
personnel, who will be the first point of contact for medical emergencies.
First aid box is available at the reception security desk and available 24X7.
Over the counter medicines (OTC) which can be given to patients without prescription will be
provided at OHCs. The standard approved medicine list by Apollo and CG team will be dispensed to
employees. In case of emergency, on advice from Doctor, employees will be taken to the nearest
hospital in Ambulance. The hospital charges need to be borne by the employee.
Dormitories are available at all the locations except BMP. Employees can use this facility. However,
priority will be for the patients rest on Doctors advice. A register is maintained with the security
team and employee needs to make an entry with some contact details while using the dormitory.
Below are the building wise tie up with nearest hospital.
Locations Facility Closest Network Hospital Approx. Distance

BMP Narayana Hrudalaya, Whitefield 3 KMs
DTP Narayana Hrudalaya, Whitefield 5 KMs
Bengaluru PSN Narayana Hrudalaya, Whitefield 3 KMs
6B Sakra World Hospital, Bellandur 2 KMs
CAMPUS Vydehi Hospital Whitefield 2 KMs
Health, Safety & Environment: Escalation Matrix
Escalation
Level
Shalini Venotia venotia.xavier@capge 8123005030

1st Level ICRES Spoc
Xavier mini.com Ex. 8042029
2nd Level Workplace Services Renukesh renukesh.mahadevapp 96320333744

Head Mahadevappa a@capgemini.com Ex. 8091105
Health and Safety mrittika.roy@capgemin 9674227502

3rd Level Mrittika Roy
COE Head i.com Ex. 333 2225
Head- Asset vijay.chandramohan@c

4th Level Management & Vijay C 9850976021
apgemini.com
Strategy
Home Page
Physical Security & Safety Services

To know more, visit the Physical Security & Safety Services

Physical Security- SOS ‘WS Desk’
Employee
Safety
 It is essential that we stay alert and vigilant at all times - inside or outside the work
premises.
 This SOS App ‘WS Desk’ provides an easy solution during emergencies. An immediate SMS
is triggered to the SOS command center team as well as the emergency contact identified in
the app by the employee. This in turn triggers a call back to employee on his or her status
from the command center
 Installation instruction see below given ppt.
 To learn how the app works please visit the ICRES Hub here
Emergency Response Team (ERT)

SPOCS
 ERT members are responsible for the evacuation of your work bay and safety of employees
during an emergency
 Please go through the e-learning module on basic safety
Physical Safety & Security Services
Do’s and don’ts related to security
Do’s
 Employee must display their Capgemini ID card at all times while at work inside the facility.
 All Employees are required to swipe their access card on Entry & Exit
 Visitors will be escorted at all times
 Get familiar with all emergency exits on floors of work and building safe assembly points
 Wear helmets / seat belts while driving inside campus
 All employees are required to lock their drawers when unattended.
 The employee should ensure a “clear desk “policy, leaving no confidential documents on the
table.
Don’t
 Carry materials like personal laptop, pen drive, CDs, floppy, etc inside Campus / Restricted areas
 Carry Camera inside the campus
 Tailgate [Please swipe your access cards prior to Entry & Exit]
 Take Photograph using Camera / Camera phone or any Other Gadget inside Restricted / General
area
 Tamper with any security or safety equipment like Manual Call Point, access reader, CCTV
camera and should not attempt to access restricted area, which he / she is not entitled.

General Security Guidelines:
 Always wear your ID card and display it prominently with the right tag issued by security.
 Photo-id badges are non-transferable.
 Handing over the ID card to anyone else is violation of Security Policy.
 Always swipe your card at all entry/exit points
 Report loss of ID card immediately to the security
 Tailgating is strictly prohibited.
 Do not swipe your card to grant access to other employees or strangers.
 Visitors are allow with prior appointment and need to be escorted while in facility.
 Vehicles / Bags will be checked on random basis having mix of Scanning Machines and
Physical checks at entrances. For contractual and vendor staff, the bag checks are
mandatory
 For baggage scan, this process will be instituted on the basis of random selection of a
colored item placed at the entrance.
 Photography in the facility is prohibited.
 Secure laptops and important personnel items with locks when unattended and keep your
desk clean.
 Lost and found items - both need to be reported to the local Security team.
 Do not bring any unauthorized equipment like fire hazardous, personnel laptops and
weapons / sharp items
 Do not touch or operate any equipment's / emergency doors until required.
 Do not move company property like headphones, mouse keyboards from one desk to
another
 Know your ERT SPOC of the floor and emergency exit and assembly area.
 All those riding two wheelers should wear helmets and those driving four wheelers should
wear seat belts while entering Capgemini premises. Helmets are mandatory even for
pillion riders. Please secure your helmet to avoid loss or interchange.
 Report any suspicious activity to Security command center at 4001(Extn),
18002674001(Hand phone)
Workplace / Women Safety Guidelines
 Process and Guidelines for Availing Night Transport (Applicable to All Business Units)
 The Transport Desk will arrange escort guards for female colleagues availing cabs during
Slient hours if they are the first scheduled pick-up, or the last scheduled drop.
Slient Hours:
 Silent hours for Mumbai and Pune is 20:00 - 07:00 hrs. and for rest of India is
20:00 - 06:00 hrs.
 If escort guards are absent, colleagues are requested to report this immediately to transport
helpdesk, and wait for further assistance.
 If a woman colleague is not using the company transport for any reasons or is using a
personal transportation, an undertaking to this effect must be provided to the security at the
time of exit.
 You can download the online Declaration Form by clicking below.
https://indiaapps.in.capgemini.com/Aspxpages/frmAuthentication.aspx
Navigation Path - India Application Portal > Facilities > Silent Hours Application > Form.
 In cases where a female colleague is scheduled as the second pick-up but there is a no-show
by the first pick-up male colleague, Transport Desk will make alternative arrangements-
either by requesting the third pick-up male colleague to pick the female colleague, or by
arranging an escort guard from another cab.
 Female colleagues must use company transport facility for login / logout during slient
hours. and must confirm their safe home reach through smart commute mobile app.
 In case a female colleague does not use company transport during the night hours, she must
sign the declaration / indemnity form at the security desk, before leaving the office
premises.

 Transport Desk will ensure that colleagues in night shift are accommodated in alternative
cabs for Login / Logout
 At places (narrow lanes, road work in process, etc) where movement of vehicle is not
possible, Traveler will be dropped at their society gate or nearby location or will be escorted
(in case of female Traveler). In such situations it is the duty of the female Traveler to
provide prior intimation to the Transport Team so that Escort to the gate of residence/
society can be arranged accordingly.
 Female colleagues must avoid occupying the front passenger seat of the cab.
 In the interest of safety, female colleagues are also requested to keep their mobile phones
charged and reachable, before they start with the pick-up or drop cab service.
 All colleagues are requested to add the Transport Helpline number to their mobile phone
contact lists.
 All colleagues are advised to take care of their personal belongings such as laptops, mobile
phones, wallets, hand bags etc. while traveling in the cab. Colleagues are responsible for the
safety of their belongings.
Security measures @ Capgemini Campuses

 Physical security will provide workplace safety to employees working within Capgemini
premises.
 Women colleagues are advised to use company cab transport, accompanied by a security
escort (in case of first pick up or last drop), if they are traveling to / from office during silent
hours:
o Silent hours for Mumbai and Pune is 20:00 - 07:00 hrs. and for rest of
India is 20:00 - 06:00 hrs.
 Special Security patrols are deployed take round of campus in silent hrs / weekends /
holidays to ensure safety of women employees.
 CCTV are installed in all the strategic location to help prevent / investigate any incidents.
 Emergency number 4001 will be available in all the locations with Security, manned 24/7.
 The Security command center personnel are trained to attend all the emergencies reported.
 Contacts of Local Police / Fire / Govt. authority will be available with Security command
center to seek necessary help in emergency.
 Physical security will provide workplace safety to employees working within Capgemini
premises.
 Women colleagues are advised to use company cab transport, accompanied by a security
escort (in case of first pick up or last drop), if they are traveling to / from office during silent
hours (20:00 - 06:00 hrs). If a woman colleague is not using the company transport for any
reasons or is using a personal transportation, an undertaking to this effect must be provided to
the security at the time of exit.
 Employees can use the online link to Submit the silent hours declaration
o India Apps portal link: http://indiaapps.in.capgemini.com/
 Special Security patrols are deployed take round of campus in silent hrs / weekends / holidays
to ensure safety of women employees.
 CCTV are installed in all the strategic location to help prevent / investigate any incidents.
 Emergency number 4001 & 18002674001 will be available in all the locations with Security,
manned 24/7.
 The Security command center personnel are trained to attend all the emergencies reported.
 Contacts of Local Police / Fire / Govt. authority will be available with Security command center
to seek necessary help in emergency.
Secure area / ODC awareness:

Restricted area / Client ODC
 Data Center | Network Room | Communication Rooms | Client ODC are Earmarked as
High Security Zones
 Data Center | Network Room are installed with dual authentication access control system
 Access to these areas are only on approval of the Owner and is reviewed on monthly
basis

 Any access violation in these area are monitored and investigation is carried for breach of
security
 As per process people needing access to these areas have to send a request mail through
their PMO / Delivery Manager to the security command center for activation of access.
The same is also confirmed on return email to employees.
ID card Management
Process of getting the access card and SLAs
 On receipt of ID Card Issue form / notification from the HR, ID Card Cell will process the
request & send confirmation to employee to collect the ID Card
 General Access will be provided as default
 Access to High security zones is provided on separate approval from Account owner /
PMO.
 In case of Loss or Damaged ID Card – Employee should fill in the form for Duplicate card
issue and submit at ID Card Cell for Issue of Duplicate ID Card. There is a penalty of Rs
500 in case of Loss of ID Card
Material Management
 All Capgemini / Contractor material are regulated using online Material Management
System
 All material should be authorized before exiting Capgemini premises.
Physical Safety & Security Services – BPO
 Mobile Handset, Charger, Head Phone, Handbag, Money Purse, Pens, Pen Stand, Any Decorative
Items
 At the end of each day:
 Dispose of any sensitive information in a secure manner, Tidy up and secure sensitive material
 Lock drawers and file cabinets, secure expensive equipment such as laptop etc.
 Visitors including vendors and contractors are only to be admitted to secured areas, only after
they completion of visitor management system.
 Visitors like Clients are only to be admitted to secured areas after they complete the registration
at visitor management system. They will be escorted by respective CGBSIL employee.
 A CGBSIL employee must escort visitors at all times
 The Photo ID card must be displayed out above the waist and clearly visible at all times.
 Loaning the Access Control Card or allowing it to be used by anyone other than the original
recipient is strictly prohibited.
 Exit / Absconded Employees will be treated as normal Visitors and will necessarily have to go
through the Visitor approval procedures.
 Affixing labels or other items to a Photo ID Card is prohibited. All information on the Photo ID
Card must remain readily visible at all times.
 Photo ID Card holders are responsible for safeguarding, loss, damage and shall never leave their
card unsecured.
 All entrances into buildings or spaces used by CGBSIL, are equipped with an electronic access
control system utilizing Access Control Card readers.
 An Access Control Card shall be issued by the Facility Manager to identify individuals authorized
to be on site and provide different levels of access into the building and various CGBSIL internal
spaces. The Facility Manager will review all requests for Access Control Cards and associated
access.
 All Access Control Cards are encoded to allow a certain level of access during employee work
hours.
 Employees are to position their Access Control Cards (swipe or allow proximity recognition) in
the access card reader system during each entry to verify that the card is active, and the entry is
logged into the system.

 Each individual must use his or her own access Control Card every time he or she enters a door
that is controlled by a card reader.
 “Tailgating" or "piggybacking" is inappropriate and is a violation of CGBSIL Access
Control/Physical Security Policy.
 Visiting CGBSIL Employees:
 All visiting CGBSIL employees must register at the reception or Security desk upon arrival on the
premises.
Procedure to issue access cards for new joiners
 Post on boarding of the new joiners, HR will communicate the list of new joiners on the same
day. Access card will be mapped and restricted to the floor the employee belongs to &
common access to 3rd and 10th floor will be given to all employees. The access cards will be
issued to the new joiners on the same day.
 Post On boarding, New Joiners will be escorted by HR Spoc to Admin department for
collecting their respective Access cards.
 HR to provide the complete details of New Joiners including Emp ID to the Admin
department on the next day of on boarding and the details will be mapped accordingly
against the respective user Access Cards in the Access System.
 In case of access to restricted areas (viz., IT Server Room, IDF rooms, and ITICS rooms) the
same will be provided on getting the approval from IT Manager.
 During the induction, the new joiners will be briefed about access control & its importance.
 In case of I Prime batch, post receipt of the details from HR, access card will be issued on the
first day of joining, mapping general access by default (3rd floor & 10th floor). Subsequent
confirmation on new joiner’s details from HR, appropriate engagement floor access will be
provided within maximum 2 working days.
 Procedure to issue access cards on transfers from different locations / within the location
 Employees on getting transfer from different locations, HR will send intimation to
Administration providing Employee Name, Employee ID, and transferred from & to Location,
Transfer effective date and engagement name. On receipt of the intimation, access card will
be mapped & issued.
 Employees getting transfers from one engagement to another within the location has to
complete the transfer formalities on line. Admin will validate the transfer form; the existing
access card will be mapped to the new engagement for required access levels.
 Procedure to deactivate the cards – on Exits and on Loss of the card / Abscond
 On employee’s exit – the exit formalities to be completed. When the employee meets the
administration team for exit formalities, the access card along with the photo ID card will
be collected back. Within one working day the card will be deactivated.
 In case if employee lost the access card, employee will send a mail to Administration
team immediately and the access card will be deactivated. New access card will be issued
after collecting the penalty fee of 300 INR.
 In case of employee absconding, HR will intimate us about the same and the access card
will be deactivated immediately.
 The photo id card of the exit employees is shredded.
Procedure to issue access cards for visitors, & Contractor staff

 Visiting Capgemini Employees
 All visiting Capgemini employees must register at the reception or Security desk upon arrival
to the premises. Each employee will either be requested to display their Capgemini photo ID
card and sign in the register.
 For Capgemini employees having a preauthorization will be provided with access card for
specific floors and for requested period
 For CGBSIL employee’s existing Access Control Card will be activated with the appropriate
authorized access.
Procedure to reissue the access cards of exit employees

The deactivated access cards of the exit employees to be preserved for six months from the date of
deactivation. Post completion of six months, the access cards can be reissued to new employee.
Temporary access card, consolidation of access cards & loss of access card
The employees who forget to bring their access cards will be issued with temporary access cards at
the reception after necessary checks like verification of EMP Id, verifying with their N+1 and admin
team, ensure entries have been made in the issue register. The employee has to return the access
card to reception desk while leaving office on the same day. In cases of non-returned cards,
necessary communication will be sent on next working day. The reconciliation of the temporary
access card will be done once in a week.
If any discrepancy on non-receipt of card noticed during consolidation, the card will be deactivated
immediately, and an incident report will be raised and shared with Risk & Compliance team.
Different type of access cards and ID cards
ID Badge/Access
ID Badge Register
Issued To Escort Required Card to be Comment
Type Name
received from
Photo ID
Permanent Access Card
Card with No Admin
Employees Issue Register
“E”
ID Badge will be collected
ID Badge from
Yes – Before back when Photo ID Card
Interim New Joiners as Security Access Card
collecting Access is issued.
Card Employees Access Card from Issue Register
Card. Access Card will be issued
Admin
after on boarding
CG employee
Interim Card is
Yes – Before Temporary a) After losing
Interim Permanent issued with Access
collecting Access Access Card Access card
Card Employees Card from Security
Card. issue Register Or has forgotten to carry
Desk
the Access card
Physical access control Procedure In Case Of Access System Failure
Hardcopy Registers are kept at all the floors in security desk. During an emergency in lieu of access
control system, employees of that particular floor will display their Capgemini Photo ID card and
enter their details in the register kept at the security desk. “T” & “V” Card holders will be escorted
by respective authorized employee. If any employees not displaying the Capgemini Photo ID card or
“T” card, access to secure premises will be prohibited.
Every month first week on or before 5th, the swipe reports of the previous month will be circulated
separately to the concerned process engagement managers of their employees for their review and
feedback. In case of any failure in the access system, the date of the failure will be communicated
when we circulate the swipe reports.
Do’s and Don’ts related to security
DO’s
• Always carry your Access & ID card and display prominently.
• Cooperate with Security to prove your identity when asked for.
• Adhere to Security Rules.
• Always swipe the card in all the Entry/Exits.
• Report loss of Identity card immediately.
Don'ts
• Tailgate.
• Taking guests without proper authorization.
• Misuse of the access & ID cards.
• Proxy punch.
• Argue with Security.
Don’t Share your Access cards / ID cards with your colleagues or exited employees

Clean Desk Policy
A clean and neat desk makes it easier to work. However, more importantly, it makes your data and
equipment secure. When you leave your workspace unattended and unprotected, you are risking
theft and misuse of information and documents.
Please note that workstations are not under CCTV Surveillance. Please take care of your personal
belongings and always keep them under lock and key or in a secure place when you are away from
your workspace.
Fire Safety and Evacuation procedures

Fire Wardens and ERT team:
 Each account / floor / module to Nominate minimum two ERT members to the Security
Command Center
 Emergency Response Team is Trained in Basic Fire Fighting / First Aid Training twice a
year
 Employees can go through this training link to have a better know how of What to do in
case of an emergency e-learning module – Basis Fire Fighting
 Associates can also self-nominate for ERT by writing to the Security command center
In case of Emergency:
 Be alert for emergency alarm/siren.
 Wait for the PA system announcement & be ready for Evacuation.
 If asked, leave your work place & assemble at designated Assembly Area.
 Follow Exits/Fire Escape route while evacuating.
 Do not panic, run or push while evacuating.
 Use only staircase, keep to the walls/railings & move in single line & allow firemen to rush in.
 Do not use elevators & do not return to retrieve your belongings.
Emergency Evacuation:
Evacuation drills are conducted on a periodic basis (Yearly twice) to help you understand the safety
procedures that are required to be followed during an emergency.
Following are some of the key points that you should adhere to for successful completion of such
drills:
 Actively participate to ensure preparedness and avoid panic during a real emergency.
 Be aware of the site evacuation plan, the nearest exit and safe assembly points.
 Each module Floor layout is displayed showing emergency exit / safe assembly point
 During the drill, follow the instructions given by the Emergency Response Team (ERT) and
security personnel.
 Evacuate the building in an orderly manner during the drill.
Safe Assembly Point – Bengaluru
Campus Assembly Point

DTP A6 Building Back side of Building
Ecospace 6B Back side of Building
Ecoworld 5B Back side of Building
BMP front left side of the Building

MTP Back side of Building
KANHA Back side of Building
DENALI Back side of Building
YELLOW STONE Back side of Building
SERENIGETI Back side of Building

PATAGONIA Back side of Building
DART MOOR In front of Exit ramp
KAKADU Back side of Building
KAZIRANGA In front of the building
DTP A6 Building Back side of Building
Ecospace 6B Back side of Building
Ecoworld 5B Back side of Building
Road Safety:
It is extremely important for all of us to adhere to the following traffic safety guidelines to ensure
personal safety.
 Always carry your driving license and important documents such as your vehicle
registration certificate, insurance certificate, road tax, and P.U.C certificate with you while
driving
 Do not drink and drive as it is violation of traffic regulations
 Always wear a seat belt while driving a car and a helmet while riding a two wheeler
 Do not speed. You may lose control and your life in the bargain.
 Obey all traffic signals and signs
 Use the indicator or hand signals when changing lanes and use your lights when riding at
night
 Understand the signals given by other road users and use the same when driving
 Don't use your mobile phone while driving. If you must, move to the left, halt your
vehicle, and then make the call
 Always drive using the correct gear and avoid sudden braking. If needed, ensure both
brakes are applied gently.
 Never stop abruptly in traffic. Move to the left and slow down.
 Always ride with both hands on the handlebar except when signaling
 Do not carry more than one pillion rider
 Don't sit children on the fuel tank or make them stand them in front.
 During your drive always stay alert and be considerate to pedestrians especially senior
citizens, persons with disabilities , women and children
 Please use the pedestrian crossing or over bridge and avoid crossing over the boulevard
 *All those riding two wheelers should wear helmets and those driving four wheelers
should wear seat belts while entering Capgemini premises. Helmets are mandatory even
for pillion riders.
 *Please secure your helmet to avoid loss or interchange.
Contacts in case of emergency

ICRES Emergency Number
Description Location
(Security Command Center)
Dial from outside office 1800-267-4001 Bengaluru, Chennai, Gandhinagar,

Hyderabad, Kolkata, Mumbai,
Noida Gurugram, Pune, Salem,
Dial from Inside office 4001 Trichy & Bhubaneswar
Off hours Security provisions:

Off hours Security Provisions – Security Command Center is Operational on 24 x 7 basis
and will attend to any requirement. The emergencies are also attended on 4001 (Internally)
Externally 18002674001
Physical Security Services: Escalation Matrix

Escalation
Level
9986956704/
Security Command icressecuritycampusbanga
1st Level On Duty Officer 8036531
Centre lore.in@capgemini.com;
1800-267-4001
Security Lead Anjani.a.Singh@capgemin 8296160651

2nd Level Anjani Singh
Bengaluru i.com Ex. 8089896
Rajkumar rajkumar.venkatesh@cap 9880177444

3rd Level Security COE
Venkatesh gemini.com Ex. 8081101
Workplace Services Renukesh renukesh.mahadevappa@ 96320333744

4th Level
Head Mahadevappa capgemini.com Ex. 8091105
Chandra- 9848912586
Head- Physical Chandra Mohan
5th Level mohan.avalluru@capgemi
Security India Avalluru Ex. 4026031
ni.com
Home Page
Transport Services – FAQs

1. What will happen after I apply for the application?
Ans: Associate will receive a mail informing the status, chargeable amount for that slot of
travel.
2. How will I get to know when to collect my bus pass?

Ans You will be notified through email about the readiness of bus pass & to collect the same
within two working days.
3. What in case if I had applied & need to travel on the same day?
Ans: You can use the print out of the mail notification received by you in above point no 2.
For the next two working days.
4. How do I cancel the bus pass?

Ans: Associate needs to deposit their bus pass at travel desk & make an entries in cancel
register.
5. Do I need to submit the bus pass?

Ans: Yes, it is mandatory to submit the bus pass after associate has applied for cancellation.
If the associate fails to submit the bus pass it will considered that the associate is still
availing the facility & deductions will be carried out till the date pass is submitted.
6. How will I come to know that cancel application is effected after submission of bus
pass?
Ans: There will be mail confirmation sent to you after the travel desk administrator has
received your bus pass.

7. How do I know the difference for the grid I am traveling?
Ans: For ease of identification bus passes will be changed to three different color coding.
8. How do I update any details?

Ans: For any update in records after the creation of bus pass associate needs to cancel the
previous application (cancellation process as described in point No. 5) & apply afresh for the
bus pass.
9. What will happen if after updating my records my grid changes?

Ans: Associate will be notified of the changes & the applicable amount will be deducted from
the associate’s payroll effective that date.
10.Do I need to pay if my salary is below 15K?

Ans: Yes.
11.What is the basis of distance measurement?

Ans: Distance is measured as per the existing bus routes & is originating from Talwade
campus.
12.What if I need to travel for a day?

Ans: We don’t provide any short service request.
13.What if somebody is caught without bus pass?

Ans: If during bus pass checking, any associate is found traveling without valid bus pass and
if he / she has not followed procedure as described above, associate will penalized with
penalty amount of Rs. 1700/- per instance. If associate wants to avail the service then they
need to apply it online through bus PACE application. Repeated offence would be considered
as activity against Organisation & would be reprimanded as per the company policies.
Home Page
14.What if the associate’s needs to travel for attending training session at the
campus?
Ans: Associates need to use cab facility or bus facility by informing to transport desk.
15.What in case if the bus pass is lost?

Ans: Associate has to first send an email to travel desk to de-activate the same & then
reapply afresh for a new bus pass.
16.What is the Transport Services: Escalation Matrix in case of any queries?

Ans: Transport Services: Escalation Matrix
Workplace Services - FAQs

1. Whom should I call in case there is an issue with housekeeping?
Ans: Call on the ICRES Workplace Services Desk (Contact numbers are displayed in the floor
pantry area) and provide details of the issue/request that needs to be serviced.
1. My team is working during the night shift I need AC to be provided?
Ans: In order to optimize operations AC are switched off during night & weekends.
However, if there are employees working and the occupancy is less than 20 people, pedestal
fans will be provided. For occupancy of more than 20 people we can run HVAC, if employees
are working on any specific weekend (which is not in continuous shift) then we can shift them
in a meeting room / conference room that has network & HVAC facility. They will need to
send a mail in advance, giving minimum 24hrs lead time. Mail should be sent to respective
location maintenance id. Employees who have regular shifts, should share their shift schedule
and occupancy nos. to maintenance on the maintenance id of their respective location for
request to arrange fans if occupancy is less than 20 and HVAC if more than 20

2. I have a meeting need to book a conference room.
Ans: Rooms can be booked through meeting room manager link available in Talent or thru
outlook meeting request.
4. I need to book a VC room.

Ans: VC rooms can be booked using https://lvis.capgemini.com
5. I have a guest on my desk how do I order for tea/coffee.

Ans: Dedicated office assistants of the project can be used to serve tea & coffee for the
guests however any cost involved needs to be paid directly by the host associate. To be
notified a day in advance for such services.
6. I do not have dustbins placed under my desk.

Ans: As an ICRES initiative, we urge employees to use the common DUO bins. ICRES
Workplace Services Desk number: 4005 (Extn), 18002674005 (External)
7. I want extension board for using my laptop.
Ans: ICRES Workplace Services Desk number: 4005 (Extn), 18002674005 (External)
8. Where can I collect the stationery?

Ans: Stationery is available in stationery room at each office location and can be collected
during stationery hours
9. How can I request for business cards?

Ans: Raise request
(https://groupitcloudapps.in.capgemini.com/stationery/BusinessCard_Request.htm )
Home Page
10.What is the Workplace Services: Escalation Matrix in case of any queries?

Ans: Workplace Services: Escalation Matrix
Seat Allocation and Movement - FAQs

1. How is seat allocation done to Employees?
Ans: Seat allocation is done through ATON - Space Management Portal.
2. Who can raise a request for seat and where to raise the request?
Ans: Project Manager / PMO / BU SPOC / RMG can raise seat request on ATON – Space
Management Portal
3. What is the link to access Space Management Portal?

Ans: Link to Space Management Portal is https://aton.capgemini.com
4. How is the movement of seats from one location to other location made?
Ans: All requests for movement to be requested on ATON - Space Management Portal.
5. What is the Seat Management: Escalation Matrix in case of any queries?

Ans: Seat Management: Escalation Matrix
Health, Safety & Environment - FAQs

1. What is the Health, Safety & Environment: Escalation Matrix in case of any queries?

Ans: Health, Safety & Environment: Escalation Matrix
Physical Safety & Security Services - FAQs

1. What is the Procedure to get Employee ID card?
Ans: Issuing ID card through “Security Onboarding Tool” or Fill the ID CARD Form
authorized by HR Dept / Notification. ID CARD Cell will process the request and send email
confirmation to collect ID CARD.
2. How to get Access card activated?

Ans: With Issue of ID CARD, General access to Area is automatically activated.
3. How to get access for Client ODC?

Ans: Contact your PMO or Delivery Manager, as per process an email confirmation has to be
send to security command center for activation of access. The same is confirmed on return
email to employees.
4. How to get access in other locations?

Ans: Other location card will be activated on request to Security command center for a
specific period, alternatively if the access card cannot be activated Employee can submit their
access card and get interim access card for the duration of stay directly from Security gate or
reception.
5. What is the process to get ID card clearance during Exit / STT / LTT?
Ans: Submit ID card at ID card cell to get the clearance
Home Page
6. In case of damaged or lost card
Ans: Employee should report the loss of access card to security team immediately for
deactivation.
In case of damaged / de-faced card, Employee shall report to security and fill up the
requisition form for issuing duplicate ID Card. Penalty of Rs. 500 shall not be levied on the
Employees in case of the card has been damaged/de-faced due to normal wear & tear.
7. Process to allow business visitor?

Ans: Create an Appointment in Visitor Management System, Security at Gate / Reception will
create visitor pass as per appointment and issue.
8. What If Employee found some Items?

Ans: Employee should deposit the item to Security Gate / Reception. Security will hand over
the items to individual with proper claims after maintaining records in lost & found registers.
9. What should employee do in case they get stuck inside lift or Lift stopped working
in between?
Ans: Employee should not panic stay calm, they should press emergency button in each lift
to alert security. Note: All lifts are equipped with ERD (Emergency Response Device) which
brings lift to nearest floor and prevent from falling.
10.What is the process to allow family members in campus during off days?
Ans: Fill the Visitor Intimation Form signed by Physical security Head. Entry to work modules
/ restricted zone will not be allowed. To be intimated two business day in advance.
11.Process to do photography inside campus?

Ans: Photography is not allowed inside the company premises. For any business requirement
Photography is permitted on approval from Project Manager / security head / BU Head.

12.Incase employee notice any suspicious items?
Ans: Employee should not touch the items and immediately inform Security Command
Center by dialing 4001 or 18002674001
13.Are employee allowed to carry personal courier inside

Ans: Yes only after getting them checked by security, but no IT related item is allowed inside
Client ODC.
14.What is the Physical Security Services: Escalation Matrix in case of any queries?
Ans: Physical Security Services: Escalation Matrix
Home Page
ICRES HUB Page
For any information and queries, please visit our ICRES HUB
ICRES HUB Page Link: https://talent.capgemini.com/in/pages/supportfunctions/icres/

(Click on the picture to know more about the ICRES HUB)
Home Page

About Capgemini
Capgemini is a global leader in consulting, digital transformation,
technology and engineering services. The Group is at the forefront of
innovation to address the entire breadth of clients’ opportunities in
the evolving world of cloud, digital and platforms. Building on its
strong 50-year+ heritage and deep industry-specific expertise,
Capgemini enables organizations to realize their business ambitions
through an array of services from strategy to operations. Capgemini
is driven by the conviction that the business value of technology
comes from and through people. Today, it is a multicultural company
of 270,000 team members in almost 50 countries. With Altran, the
Group reported 2019 combined revenues of €17billion.
Visit us at www.capgemini.com.
Capgemini in India comprises almost 125,000 team members

working across 12 locations– Bangalore, Bhubaneswar, Chennai,
Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune,
Salem and Tiruchirappalli.
Learn more about Capgemini in India at
www.capgemini.com/in-en
This presentation contains information that may be privileged or

confidential and is the property of the Capgemini Group.
Copyright © 2020 Capgemini. All rights reserved.

ICRES Employee Bengaluru Handbook December 2021

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ICRES Employee Bengaluru Handbook December 2021

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ICRES Employee Handbook

2020 Capgemini. All rights reserved. 2

(Click on the picture to watch the video on ICRES Portfolio)

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Bengaluru – 560066, Karnataka, India. Tel: 080 4104 0000

Brief narration about the location:

2020 Capgemini. All rights reserved. 4

From Bengaluru railwaystation & Bus

Capgemini Technology Services India Ltd.

RMZ Ecoworld, Campus 5B, 6th Floor, RMZ

Bengaluru – 560 103, Karnataka India. Tel :

Brief narration about the location

2020 Capgemini. All rights reserved. 5

Capgemini Technology Services India Ltd.

Campus 6B, Pritech Park SEZ, Bldg. 6B,

Brief narration about the location

From Bengaluru International Airport From Bengaluru railwaystation & Bus

2020 Capgemini. All rights reserved. 6

Capgemini Technology Services India Ltd.

Divyasree TechPark SEZ,

Bengaluru, Karnataka– 560037 India.

Brief narration about the location

From Bengaluru International Airport From Bengaluru railwaystation & Bus

2020 Capgemini. All rights reserved. 7

Capgemini Technology Services India Ltd.

Brigade Metropolis Summit Tower ‘A’,73/1,

Whitefield Main Road, Bengaluru – 560 048

Brief narration about the location

From Bengaluru International Airport From Bengaluru railwaystation & Bus

2020 Capgemini. All rights reserved. 8

Capgemini Technology Services India Ltd.

2nd and 3rd Floor, MFAR, Manyata Tech

Bengaluru – 560045 Karnataka, India.

Brief narration about the location

2020 Capgemini. All rights reserved. 9

Renukesh Mahadevappa Sulata Hosadu

2020 Capgemini. All rights reserved. 10

Ally Workplace Services Assistant

Visit the Ally page on ICRES

Email – Write to IN, Workplace Services Desk- workplaceservicesdesk.in@capgemini.com

ICRES Workplace Services

2020 Capgemini. All rights reserved. 11

Keeping Team shall provide daily housekeeping services like:

Operational Timings – 24/7

 Workplace Services Desk Ticket resolution process

Clean Desk Policy

2020 Capgemini. All rights reserved. 12

Display of Informative Posters / Information Sheets

2020 Capgemini. All rights reserved. 13

Process for Booking conference room/ meeting room:

Stationery room email ids:

2020 Capgemini. All rights reserved. 14

Visiting Card Request Process

Mail room timings

Incoming Mail (Letters / Courier)

Internal Office Mail

2020 Capgemini. All rights reserved. 15

List of items not accepted by Courier companies

Incoming mail in the name of the Company:

2020 Capgemini. All rights reserved. 16

Outgoing courier (documents):

Outgoing parcels / shipment:

Conference Room Services