NAOMI ADJOA JEWEL DEGADZOR

PROFESSIONAL SUMMARY
A seasoned and effective professional with more than 5 years of experience in supervising
daily administrative tasks, optimizing processes, and leading personnel. I have a strong
CONTACT ability to establish a well-organized and efficient office settings. Proficient in implementing
budget-friendly solutions and utilizing excellent communication skills to collaborate with
natasieduwaa@gmail.com
diverse teams, my expertise spans office management, network technology, telemarketing,
https://www.linkedin.com/in/naomitwumasi- and administrative roles, showcasing exceptional communication abilities
ba31a01ab

+233 546945565
Nii Okaiman West Main Road - WORK HISTORY
Chantang HEAD OF OPERATIONS AND CUSTOMER SUPPORT- MAXINET BROADBAND
ACCRA - GRATER ACCRA 10 /2021- current
TECHNICAL SKILLS
 Team Management: Leading and supervising teams to meet performance
 Computer Networking
objectives and adhere to organizational policies.
 Microsoft Office, Google sheet,
 Budget Management: Developing and managing budgets for operational
forms and Docs
needs
 Administrative support
 Quality Control: Implementing and monitoring quality control measures to
 Wireless networks
maintain high standards of services.
 Windows server administration
 Technology Integration: Utilizing technology solutions to improve
 Database Administration operational efficiency and stay current with industry trends.
 Advanced typing abilities  Communication: Facilitating effective communication between different
KEY SKILLS departments and levels of the organization.
 Public speaking  Customer Satisfaction: Monitoring and enhancing customer satisfaction by
 Presentation and negotiation ensuring that operational processes meet or exceed customer expectations.
 Excellent written and verbal
communication TELESALES EXECUTIVE MTN aYo IINTERMIDIARIES GHANA 06/2018 – 04/2021
 Organizational skills  Outbound Calling: Initiating outbound calls to prospective customers to
 Leadership and team player introduce products or services and generate sales leads.
 Decision making  Customer Relationship Management (CRM): Utilizing CRM systems to
 Conflict resolution manage and track customer interactions, sales leads, and progress.
 Sales Pitches: Delivering compelling sales pitches to highlight the value
proposition and encourage customers to make a purchase.
REFERENCE ONE:  Meeting Sales Targets: Working towards and achieving sales targets and
Name: Mr. Emmanuel Awotwi
quotas set by the sales team or management.
Occupation: Chief Technology
Officer  Follow-Up: Conducting follow-up calls to nurture leads, answer questions, and
Maxinet Broadband facilitate the sales process.
Location: Accra –Ghana
Tel: 0593820425 NETWORK TECHNICIAN SURFINN INTERNET ACCRA – GHANA
REFERENCE TWO  Network Installation: Installing and configuring network hardware, including
Name: Mad Joana routers, switches, servers, and other network devices.
Occupation: Manager- Open labs  Troubleshooting: Identifying and resolving issues related to network
(Formerly Niit) hardware, software, and connectivity, and providing technical support to end-
Location: Tema users.
Tel: 0243644744
 Documentation: Creating and maintaining comprehensive documentation of
network configurations, troubleshooting procedures, and standard operating
procedures.
EDUCATION SUMMARY  Collaboration: Collaborating with IT teams, system administrators, and other
Institution Name: University Of Ghana relevant personnel to ensure seamless integration of network components with
Qualification: Bachelor of Science other systems.
Field Of Study: Information Technology
Date: September 2018 – October 2022
City/Country: Accra-Ghana

Institution Name: National Institute Of

Information Technology
Qualification: Certificate
Field Of Study: Management
Information System
Date: September 2018 – March 2023
Qualification: Professional Diploma
Field Of Study: Computer Networking
Date: July 2015 to July 2017
TEACHER AND ADMINISTRATIVE ASSISTANCE JOVEXSAM INSTITUTE
ACCRA – GHANA
 Office Management: Overseeing day-to-day operations, including maintaining
supplies, organizing office spaces, and managing schedules.
 Communication Handling: Managing emails, phone calls, and
correspondence, and facilitating communication between internal and
external stakeholders.
 Data Entry: Inputting and updating data in databases, spreadsheets, and
other systems with a high level of accuracy.
 Calendar Management: Scheduling appointments, meetings, and events for
executives and team members.
 Travel Arrangements: Coordinating travel plans, including booking flights,
accommodations, and preparing itineraries.
 Customer Service: Providing excellent customer service to clients, visitors,
and team members
 Administrative Support: Assisting in various administrative tasks, such as
photocopying, scanning, and faxing documents.
SALES/ ADMINISTRATIVE ASSISTANT-CONYBOK ENTERPRISE
ACCRA – GHANA JAN 2013- OCT 2015
 Preparing and editing letters, reports, memos, and emails
 Running errands to the post office or supply store
 Arranging meetings and appointments
 Answering phone calls and taking messages
 Maintaining folders, files and updating records
 Recording meeting minutes
 Covering reception and greeting visitors
 Schedule and coordinate staff
 Collate and distribute mail