Matty Avers

123.456.7890 // MattA@server.com // City, State

Professional Profile
Dedicated worker with 4 and a half years of experience within the customer service industry, one and a
half involved working within management. Actively coaching and teaching partners every day. Can quickly
adapt to a rapidly changing environment, maintaining cleanliness while providing a unique and energetic
customer service experience.

Skills
Flexibility  Works well in varied environments 
Multitasking  Able to competently work on several tasks
Problem Solving  Quickly assesses challenges to find potential solutions
Customer Service, 4.5 years  Works to recognize and relight all patrons
Management, 1.5 years  Coaches team and makes efficient use of labor


Experience
Feb. 2021 – Dec. 2022 Barista, Shift Supervisor
Starbucks Coffee Company Noblesville, IN
 As of Nov. 2021, lead a team ranging from 2 – 8 people
 Coached partners on the Starbucks’ experience and new
products
 Lead closer for 8 months, ensuring nightly cleanliness and
safety procedures were performed 
 Consistently delivered one of a kind customer service
 Closed tills and pulled deposit 
 Processed inventory and orders

May 2017 – Aug. 2019 Lifeguard, Swim Instructor, Supervisor

Life Time Fitness Romeoville, IL
 As of Apr. 2019, led a team ranging from 4 – 9 people
 Led team through safety procedures that would adapt to
the everchanging weather and business environments
 Delegated tasks to partners based on business needs
 As of Aug. 2018, performed individual and group swim
lessons to all ages and skill levels
 Actively discussed a student’s progress and development
within the swim program with parents and/or guardians
 Always prepared to assume the role of first responder

Education
Dec. 2024 B. S. Counseling and Applied Psychological Science
Arizona State University Online Tempe, AZ