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Query Classification 2.1 y,
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172 Tips and Common Mistakes Ba 2023
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Table of Contents

Common Mistake #1: Failing to identify additional wording. ................................................. 2

Examples of requests that consist of ONLY Entity names: ................................................... 3

Examples of Entities with additional wording: ........................................................................ 3

Common Mistake #2: Apps VS Organizations. ........................................................................ 4

Common Mistake #3: Apps VS Websites (Others or None of the above) VS Videogames
(Others or None of the above) ................................................................................................... 5

Common Mistake #4: Famous Person VS Athlete ................................................................... 7

Common Mistake #5: Can the request be understood? ......................................................... 8

Common Mistake #6: Clear Intent VS Ambiguous Intent ........................................................ 8

Tu IP
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Common Mistake 2 a
0 , 20 r#1:
o T Failing to identify additional wording.
2 nj o T u
e 17 esda
J un y Ba 2.1 y,
The most common ,
ay 4.6 b mistake in this task is observed in Q3 (Categories).
6.2 Jun
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2 by
Guidelines
17 indicate for Q3, to select “Others or None of the Above” Ba 20if23the entity
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contains additional wording. ro
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We noticed that the majority of analysts are ignoring this rule, and are incorrectly
classifying queries with extra wording as something else.

Example:

Request: lakers game

Request: lakers game

Entity Additional wording

Correct Answer: Others or None of the Above

The additional wording wouldn’t allow for correct category classification.

Tu “Others or None of the Above” should be selected in these cases. IP
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2.1 y, See additional examples below. 2 0 23 Tan
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by
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Ta IP T .1 6
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 IP
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3 fr naka
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Examples of requests 2 a
0 , 20 ro T that consist of ONLY Entity names:
2 j o Tu
u ne Ban 17 esda
J by 2.1 y,
• “DHL”
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e 5 54
Tu .16.2 .6 e 20,
• “49ers”
172 (a sports team name) by
Ba 2023
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• “McDonalds” (a business name) ro
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• "San Francisco" (a physical location name) ka

• "Shake it off" (a song name)

• "Inception" (a movie name)
• "LeBron James" (an athlete name)
• "Bank of America" (a business name)

In these cases, the request consists of only an Entity name. In these cases, please
choose the category that best describes the user’s request in Q3.

Examples of Entities with additional wording:

• “DHL tracking”

• “49ers game”

• “McDonalds menu”

• “McDonalds locations”

• "San Francisco weather"

• "Lyrics to Shake It Off"

• "LeBron James age"

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In these
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the query consists of an Entity name + Additional wording.
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"Others or None of Above" in Q3 for thisutype 54requests.
Ta IP T .1 6
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 IP
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Common Mistake 2 a
0 , 20 r#2:
o T Apps VS Organizations.
o Tu
n e 2 Banj 1 esd
u mistake 72 question
Another common
a , J
y .6 b y in this task is observed in the same .16 ay, J (Q3 - Categories),
es d 54 .25 une
when deciding
Tu .16.2 whether a request refers to an ‘App’, or an ‘Organization’. 4.6 2
7 2 by 0, 20
1 B a 23 f
If a request can be categorized as both, before selecting “Name of anjoMobile ro romApp”,
you should always do research to determine if the request can be first Tclassified an IP
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as any of the other categories given above in the list (like Organization). Example: a

Request: resy

The Wikipedia page of “Resy” says that “Resy is an American online restaurant-
reservation service company”, so this request belongs to “organization” category:

“Resy” could also be categorized as a “Mobile App”, however, according to the task
instructions, the further-above category “Organization” should be selected in these
cases:

Tu IP
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17 sda f a
2.1 y, 2 0 23 Tan
6.2 Jun 0, or o
54
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Please by note:
, The option for “Mobile App” should only be selected if, none
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categoriesnjoabove f in the list could be selected.
ro rom u esd .254
Ta IP T .1 6
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without TELUS International written consent. DO NOT COPY. DO NOT DISTRIBUTE.
 IP
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Common Mistake 2 a
0 , 20 r#3:
o T Apps VS Websites (Others or None of the
2 nj o T u
e 17 esda
above) VS Videogames
, J un y Ba (Others or None of the above)
2.1 y,
ay 4.6 b 6.2 Jun
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AnotherT common 16 .6 -e Categories),
2
7 2 . mistake in this task is also observed in question 3 (Q3 by 0, 20 when
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deciding whether a request should be categorized as an App, a Website - Others
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Above, or a Videogame - Others or None of the Above. See the differences below: Ta I
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- A mobile Application or “App” is a program or software application designed to run on a
mobile device such as a phone, tablet, or watch. Apps are usually available through
distribution platforms called app stores. Examples: whatsapp, tinder, we chat.

- A Website is a collection of webpages that are hosted on a webserver, and can be

accessed using a web browser over the internet. Examples: quora, reddit, imdb.

- A Video Game is an electronic game designed mainly for entertainment purposes, which
can be played on a computing device, such as a personal computer, gaming console or
mobile. Examples: call of duty, super smash bros, overwatch.

Example 1:

Request: rotten tomatoes

According to research, “Rotten Tomatoes” is a Website. “Website” is not given in the category
list, so “Others or None of the Above” should be selected in these cases:

Tu IP
o m ka
17 esda f r
23 Tan
a
2.1 y, 2 0
6.2 Jun 0, or o
54
.6 e 20, n e 2 Banj
by
Ba 2023 ay , Ju 6 by
.
njo fro
ro u esd .254
Ta m IP T .1 6
na
ka 172
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without TELUS International written consent. DO NOT COPY. DO NOT DISTRIBUTE.
 IP
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Example 2: 2 a
0 , 20 ro T
2 j o Tu
u ne Ban 17 esda
Request: empiresJ y
ay, 4.6&bpuzzles
2.1 y,
s d 6.2 Jun
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Tu .16.2 .6 e 20,
by
172 Ba 2023
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Ta m IP
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According to research, “Empires & Puzzles” is a Video Game. “Video Game” category
is not given in the list, so “Others or None of the Above” should be selected in these
cases.

P
Tu Please specify the category that best describes the Entity in your comments. om I a
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And: T
6.2 Jun
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by 0, 20 , J un y Ba
Ba 23 y b
njo fro Always do research to confirm your ratings. esda 254.6
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Ta m IP Tu .16.
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 IP
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Common Mistake 2 a
0 , 20 r#4:o T Famous Person VS TAthlete.
2 j o ues
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Another commony , J u y
mistake
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in this task is also observed in question
a 4. 6 6.2 Jun
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when deciding a request refers to an athlete or a famous 54person.
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If an Entity can be categorized as both, please conduct research to establish njo frthe
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appropriate categorization. Ta IP
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Example:

Request: gina carano

According to research, Gina Carano is an American actress, and former mixed martial
artist:

According to the search results, the most appropriate categorization would be

"American actress/celebrity”, so a “famous person” categorization would be more
appropriate than “athlete” in this case.
Tu IP
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doesn’t
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Ta IP T .1 6
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 IP
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Common Mistake 2 a
0 , 20 r#5:
o T Can the request be Tunderstood?
2 j o ues
ne Ban 1
y , J u
b y 7 2.1 day,
6
sda .254. mistake in this task is also observed in Question
Another ecommon 6.2 Ju1n (Can the request
54
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be understood?),
2 when deciding whether a request can be understood
by or20not.
17 Ba 23
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Q1 should be answered “Yes”, unless it can’t be understood, because Ta mofIP the
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following reasons:

- Gibberish or incomplete (it’s impossible to read/understand the request).

- Inappropriate (the query contains disturbing, offensive, illegal, pornographic, or other
inappropriate content).
- Wrong language (the query can’t be understood because is in a wrong language, it
is NOT the name of popular song, movie, business, etc., and is not widely used in English).

Please use your best judgement to answer this question, but only select “No” if it’s
impossible to understand the query because of the reasons mentioned above.

Common Mistake #6: Clear Intent VS Ambiguous Intent

Lastly, another common mistake observed in these tasks is in Question 2 (Is the user's
intent clear?).

- “Clear intent” means, by reading the request, that is clear what the user wants to
do.

- “Ambiguous intent” means the query can be understood, but it is not clear what
the user wants to do. Please only select this option if, after doing research, and
based on the information available, you conclude that there are multiple
interpretations of the request.

If there are multiple interpretations of the request, please conduct research and
use your best judgement to answer Q3, and select the category you consider to be the
Tu most appropriate for the request, or “Others or None of the Above” if the most appropriatem IP
17 esda category is not given. fro naka
2.1 y, 23 a
6.2 Jun
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by 0,reasonable choices of category would be correct, but research should ne conducted,
ube Ba
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B 023 , J b y
andanajojustification
fro es day 54.6
be provided in the comments to support your ratings.
ro Tu .16. 2
Ta m IP
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without TELUS International written consent. DO NOT COPY. DO NOT DISTRIBUTE.