Job Title: Product Support - Technical Support Engineer

Company: Wingify
Location: Remote
Working day: 5 days/Week

About Wingify:
If a flashmob could be manifested as a physical space, it would be our office. We are
creative, self-organizing, tech-worshipping, mutually-respectful, data-obsessed
people. When we are not building great products, we are simply being awesome!

Wingify’s flagship product VWO is a lucid platform for A/B testing tool that helps
businesses improve their websites by tracking visitor behaviour, testing improvement
ideas and targeting visitors for personalisation. It’s used by 4,000 businesses such as
Target, Disney, Sears, Tinkoff Bank and Flight Centre amongst others. VWO is the
world's easiest A/B testing tool. Tweak, optimize & personalize your website and
apps with minimal IT help.

Wingify acquired US-based visitor analytics solution Navilytics. With this

acquisition, Wingify has made significant progress in its transformation from being
the first ‘no-coding required’ A/B testing tool in 2010 to becoming the first full-
featured conversion optimization platform in the world.

Role & Responsibilities:

 Research, diagnose, troubleshoot, and identify solutions to resolve customer

issues.
 Regular and proactive follow-ups with customers with recommendations,
workarounds, updates, and action plans.
 Log software defects using a bug tracking system and work closely with
software developers to analyze the defects and track them to resolution.
 Provide technical support to customers via email, chat and phone calls.
 Create internal or external knowledge base articles/whitepapers.
  Work with the product management team to continuously evolve the product
based on customer feedback, reported issues, and new trending technologies

Candidate Requirements:

 Good understanding of web applications,HTML, JavaScript, CSS and JQuery.

 Prior experience in supporting enterprise customers.
 Demonstrated excellence in working with high tech, cross-functional, and
multidisciplinary teams.
 Outstanding communication, understanding, and writing skills.
 Ability to analyze logs to understand the issues, and have a thorough flair for
learning new technologies.
 Well organized with utmost care to detail, along with good comprehending
skills to address issues.
 Proactive and results-oriented, with strong prioritization skills and ability to
work with multiple customers.
 Bachelor’s degree, Computer Science related.
 Good understanding of web applications, HTML, JavaScript, and CSS.
 Minimum of 2 years in a customer support role.
 Strong problem-solving skills.
 Strong written and verbal skills.