CHAPTER 5 QUIZ

IDENTIFICATION
1. is the act of overseeing all activities and tasks that must be accomplished to
maintain a desired level of excellence. QUALITY MANAGEMENT
2. is a first step. Requirements must be identified, a criteria needs to be set.
And important procedure must be recognized as a part of a plan. QUALITY
PLANNING
3. is a procedure or set of procedures intended to ensure that a manufactured
product or performed service adheres to a defined set of quality criteria or
meets the requirements of the client or customer. QUALITY CONTROL
4. is a broad process for preventing quality failures. The QA team is involved
in all stages of a product's development: production, testing, packaging, and
delivery. QUALITY ASSURANCE
5. The primary purpose of a quality improvement program is to ensure that
organizations produce deliverables according to high standards of efficiency,
cost optimization, and quality control. QUALITY IMPROVEMENT
6. Statistical process control or statistical quality control is the application of
statistical methods to monitor and control the quality of a production
process. STATISTICAL QUALITY CONTROL
7. is a disciplined, data driven approach and methodology for eliminating
defects (driving towards six standard deviations between the mean and the
nearest specification limit) in any process form manufacturing to
transactional and form product to service. SIX SIGMA METHODOLOGY
TRUE OR FALSE
8. Total Quality Management benefits to the Company, Employees and Customer.
TRUE
9. A Statistical Quality Control is a group of workers who do the same or similar
who meet regularly to Identify, Analyze and Solve work related problems. FALSE
10. It is important to have a flexible and responsive workplace ecosystem in Six
Sigma for operations management. TRUE
ENUMERATION
11-14- ENUMERATE THE 4 CYCLE “PLAN, DO, CHECK, ACT”
15-16 ENUMERATE THE PRINCIPLES FOR OPERATIONS IMPROVEMENT
PAYING ATTENTION TO THE CUSTOMER
Ascertain the value stream and find the root cause of the problem
Elimination of junk
Comprehensive training of the operational hierarchy
Create short-term projects with dedicated goals
17-20 ENUMERATE THE STATISTICAL QUALITY CONTROL

Define the control chart

Collect Data

Calculate control limits

Plot the data5. Analyze Chart

Take Corrective action