STUDENT

ASSESSMENT
TASKS

BSBTWK502
MANAGE TEAM
EFFECTIVENESS

BSBTWK502 Manage team effectiveness

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ACE College RTO 45867 CRICOS 04026B
First published 2021

Version 2.0

RTO Works
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hello@rtoworks.com.au

© 2021 RTO Works

This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review
as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as
expressed in the RTO Works License Agreement.

The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and
correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept
responsibility for any loss, injury or damage arising from such information.

While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome
notification of any errors and any suggestions for improvement. Readers are invited to write to us at
hello@rtoworks.com.au.

Business Works is a series of training and assessment resources developed for qualifications within the Business
Services Training Package.
 Contents

Introduction 4
Assessment Task 1: Knowledge questions 5
Assessment Task 1: Checklist 8
Assessment Task 2: Project Portfolio 9
Assessment Task 2: Checklist 15
Final results record 18

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 Introduction

The assessment tasks for BSBTWK502 Manage team effectiveness are outlined in the assessment
plan below. These tasks have been designed to help you demonstrate the skills and knowledge
that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBTWK502 Manage team effectiveness describes the performance outcomes, skills and
knowledge required to lead teams in the workplace and to actively engage with the management of
the organisation.
For you to be assessed as competent, you must successfully complete two assessment tasks:

 Assessment Task 1: Knowledge questions – You must answer all questions correctly.

 Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.

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 Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:

 review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

i Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

 where this task should be completed

 the maximum time allowed for completing this assessment task

 whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

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Questions
Provide answers to all of the questions below:

1. Outline two benefits of good group dynamics on a team’s performance.

2. Provide examples of three causes of poor group dynamics and how this can impact a team.

3. Explain why a team would need a team performance plan.

4. Complete the table below to show various methods that can be used to help overcome the
following scenarios:

The team needs to complete a project by a

certain deadline.

The team members do not understand the

reason for undertaking the project or their
own involvement in it.

The team members are a diverse group and

have many different outcomes in mind. They
are struggling to organise themselves as a
team.

The team are struggling to communicate

effectively. There have been a few
miscommunications lately as some
employees are using email and some are
verbally providing updates and then
forgetting what was said.

5. Provide at least five examples of communications in the workplace which can contribute to
team morale and cohesion by completing the table below:

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6. In light of the Covid-19 pandemic and employees working from remote locations, provide
examples of two tools or techniques for creating collaboration between team members.

7. Team leaders need to develop strategies to ensure that their team members have input into
planning, decision making and operational aspects of work. Describe at least three strategies
that can be used to accomplish this.

8. Explain how to give constructive feedback to a team member.

9. Explain what is meant by reaching consensus in a team.

10. Describe two strategies for reaching consensus in a team.

11. Outline two ways that issues can be identified by team members.

12. Describe three strategies a team leader can use to help resolve issues in a team.

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Assessment Task 1: Checklist
Student’s name:

Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Question 12

Task outcome:  Satisfactory  Not Yet Satisfactory

Assessor signature:

Assessor name:

Date:

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 Assessment Task 2: Project Portfolio

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:

 a suitable place to complete activities that replicates a business environment including a

meeting space and computer and internet access

 your learning resources and other information for reference

 Project Portfolio template

 BSBTWK502 Simulation Pack.

Ensure that you:

 review the advice to students regarding responding to written tasks in the Business Works
Student User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

Assessment information
i
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

 where this task should be completed

 how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

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Activities
Complete the following activities:

1. Carefully read the following:

This project is about leading teams in the workplace and actively engaging with the
management of the organisation. You need to demonstrate that you can manage
the effectiveness of at least one work team.
You can do this based on the assumption that you are the team leader or manager
of a team within the case study business provided in the Simulation Pack for this
unit or a business that you work for, if applicable. It’s important that this business
has organisational objectives already developed. Speak to your assessor to get
approval if you want to base this on your own business.
If you choose the case study business, you may select any of the teams that form
part of the organisation to base your project on. You may assume the role of
manager. If it is your own business, then you may choose any team that forms part
of your workplace and in which you are involved.

Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, basing your project on real relationships with classmates or work
colleagues will mean that you are applying your knowledge and skills in a relevant,
practical and meaningful way!

You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 5 of your Project
Portfolio.

2. Establish a team

Make sure you are familiar with the business you are basing this assessment on
and have read through the necessary background information, policies and
procedures that apply. For the case study business, this is all of the documents
included in the Simulation Pack. If it’s your own business or a business where you
are working or are familiar with, it’s important at this step that you have your
business or case study approved by your assessor.
If you are using a real business, you will use your current team members to base
this project on. If using the case study in a classroom or online situation, choose a
group of at least three students who will act as your work team throughout the
project. Open the Simulation pack, read through the case study and select the team
you would like to base your assessment on.
Work through Section 1 of your Project Portfolio. As part of this step, you will need
to:

 Specify your work team, or specify which team your group chose if you’re

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 using the case study.

 Outline the roles of each member of the team. If you are using the case study,
each of you will have a turn to be the manager.

 State the purpose of the team

3. Establish team objectives

In a group round-table style discussion with your team and at least one stakeholder
present, outline all the tasks the team must do to accomplish the expected
outcomes.
The discussion should last for at least 15 minutes, but not more than 30 minutes. If
you are using the case study, your assessor will assume the role of stakeholder. If
you are basing the project on your workplace, the stakeholder might be a line
manager or any member of senior management.
Ensure that each team member has a turn to participate in planning the tasks, share
what they expect outcomes will be and decide as a team how performance will be
measured.
As a team, making sure consensus is reached:

 create a list of tasks to be undertaken

 allocate the tasks to the team members based on their strengths and abilities

 set the start and end date for each activity

 set the KPIs for each team member

4. Write a Performance Plan

Use the Internet to find an example of a Performance Plan. Use the information you
recorded in your Project Portfolio during the previous activities to write your own
Team Performance Plan and attach it to your Project Portfolio at the end of
Section1. The written plan should include:

 The team vision or a team purpose statement

 Main tasks and responsibilities of each team member

 Performance measures/ Key Performance Indicators (KPIs)

 Start and end date for each activity

Complete Section 1 of your Project Portfolio and submit to your assessor.

5. Facilitate team cohesion

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 Assume some weeks have passed and the team have implemented their
Performance Plan and are working on their tasks. It has come to your attention that
the team is not working cohesively and that they are not sharing information and
are duplicating work.
In order to support your team in achieving their performance outcomes, you will
provide coaching on team cohesion and collaboration. This will be a 10-minute
session and you may use slides, visual aids or video clips in your coaching session.
If you are basing this on the case study, everyone in your group will have a turn to
be the manager and present their coaching to the rest of the group. If this is your
own workplace, this will be the members of your own team that you are providing
coaching for.
The assessor will advise you of the date and time of your team meeting so that you
can prepare in advance.
Use your Project Portfolio to outline the main points and attach your slides or links
to the videos you use.

This can either be viewed in person by your assessor or you may like to video
i
record the session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you follow the instructions above and
meet the timeframes allocated.

Complete Section 2 of your Project Portfolio and submit to your assessor.

6. Develop or modify policies and procedures

Despite your efforts to support your team through coaching, the team is still
struggling to work cohesively. One of the issues the team identified is that one of
the team members are not performing their tasks and is using the Internet for
personal reasons during work hours. This is creating conflict within the team.
You will address this concern by developing a policy for Internet usage.
Use the Policy and Procedures Template provided for you in the Simulation Pack
to create an Internet Usage Policy within the context of the business you are
basing your assessment on.
Attach your Internet Usage Policy to your Project Portfolio to Section 2 of your
portfolio.

7. Facilitate teamwork

Assume three months have gone by. Have a meeting and allow each team member
to provide a 5–10-minute update on how their tasks are going.

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 Take turns to assume the role as manager and do the following:

 give feedback to team members on team effort and contributions

 encourage team members to take responsibility for team activities

 help to identifying work performance problems by addressing each of the

issues, concerns and problems identified by team members

 help to resolve issues using your own problem-solving skills

Your assessor will be looking to see that you can:

 provide feedback to encourage, value and reward others

 model desired behaviour and practices

 encourage and foster shared understanding of purpose, roles and

responsibilities

 Adapt personal communication style to build positive working relationships

As a team, brainstorm ways to address issues, concerns and problems identified by

team members. Outline a process for addressing these concerns by deciding
where and how concerns should be raised and who should be involved.
Use your Project Portfolio to record this information.

This can either be viewed in person by your assessor or you may like to video
i
record the session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you follow the instructions above and
meet the timeframes allocated.

Complete Section 2 of your Project Portfolio and submit to your assessor.

8. Communicating with line management

Develop an email to your line manager to address the main issue raised by team
members, namely that the team is still struggling to collaborate and share
information.

 Outline the issue

 Propose a solution

Attach this email to Section 3 of your Portfolio.

Assume that your line manager has responded to your email and would like you to
communicate the following information to the team:
Line management would like the team to start using a new software application to
help the team collaborate. You have approval to purchase a subscription to a
collaboration tool such as Dropbox, OneDrive or any tool that suits the context, and

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 to implement it.
Develop an email to the team to explain the decision and provide the team with
details about the change including when it will be implemented.
Attach this email to Section 3 of your Portfolio.

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9. Liaise with stakeholders

Schedule a meeting with the relevant stakeholders and prepare a short

presentation using your choice of software or application e.g., PowerPoint,
Keynote, etc. The meeting should last for at least 15 minutes each and no more
than 30 minutes.
If you are using the case study, your assessor will assume the role of stakeholder.
If you are basing the project on your workplace, the stakeholder will be an internal
or external party that has an interest in the project.
Your presentation should contain an overview of how the project is going.
Your assessor will be looking to see that you can:

 establishing open communication processes with diverse stakeholders

 Address unresolved issues, concerns and problems raised by stakeholders

 demonstrate effective communication skills including:

o Speaking clearly and concisely

o Using non-verbal communication to assist with understanding

o Asking questions to identify required information

o Responding to questions as required

o Using active listening techniques to confirm understanding.

Ask for feedback from relevant stakeholders and take notes. Transfer this
information to Section 3 of your Project Portfolio.

10. Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary.
Submit to your assessor for marking.

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Assessment Task 2: Checklist
Student’s name:

Completed
successfully? Comments

Did the student: Yes No

Establish a team performance plan by:

 Identifying the team purpose, roles,

and responsibilities according to
both the organisational and task
objectives

 Developing performance plans with

expected outcomes, KPIs and goals
for their team

 Supporting team members to meet

their KPIs and goals?

Develop and facilitate team cohesion by:

 Developing strategies for team

members to have input into
planning, decision making and
being involved in achieving team
tasks

 Developing or modifying policies

and procedures for promoting team
member accountability for personal
work and team tasks

 Providing feedback to team

members on their team effort and
contributions

 Developing processes for

identifying and addressing issues,
concerns and problems identified by
team members?

Support the team to meet expected

performance outcomes including
providing formal and informal learning
opportunities as needed?

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 Facilitate teamwork by:

 Encouraging team members to

participate in and to take
responsibility for team activities

 Supporting the team in identifying

and resolving work performance
problems

 Promoting work team collaboration

through individual behaviour?

Provide feedback to encourage, value

and reward their team members?

Model desired behaviour and practices

during interactions with their team?

Encourage and foster shared

understanding of purpose, roles and
responsibilities?

Liaise with stakeholders by:

 Establishing and maintaining open

communication processes with
relevant stakeholders

 Communicating information from

line management to the team

 Communicating and follow-up

unresolved issues, concerns and
problems raised by team members
with line management

 Addressing unresolved issues,

concerns and problems raised by
stakeholders?

Manage the effectiveness of at least one

work team?

Communicate effectively with a range of

stakeholders about team performance
plans and team performance?

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 Task outcome:  Satisfactory  Not Yet Satisfactory

Assessor signature:

Assessor name:

Date:

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 Final results record

Student name:

Assessor name:

Date

Final assessment results

Result

Not Yet
Task Type Satisfactory Satisfactory Did not submit

Assessment Task 1 Knowledge questions S NYS DNS

Assessment Task 2 Project Portfolio S NYS DNS

Overall unit results C NYC

Feedback

 My performance in this unit has been discussed and explained to me.

 I would like to appeal this assessment decision.

Student signature: _________________________________________ Date: _________________

 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.

Assessor signature: _______________________________________ Date: _________________

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