QUESTIONNAIRE ON NEED ANALYSIS

Name :

Instructions:
Choose one of the answers that suits your choice!

1. What is the primary purpose of English communication for flight

attendants?
a. Personal socialization
b. Business negotiations
c. Passenger safety and service
d. Cultural exploration

2. Which communication skill is most crucial for a flight attendant when

providing safety instructions?
a. Advanced vocabulary
b. Pronunciation accuracy
c. Clear and concise speech
d. Complex grammatical structures

3. In the context of aviation English, what does "ETA" stand for?

a. Estimated Time of Arriva
b. Emergency Task Assignment
c. Enhanced Training Assessment
d. Eventual Terminal Altitude

4. What is the significance of the term "preflight briefing" for a flight

attendant?
a. Planning meals for passengers
b. Reviewing safety procedures with the crew
c. Selecting in-flight entertainment options
d. Coordinating arrival times with ground staff

5. Why is it important for flight attendants to be proficient in using aviation-

specific vocabulary?
a. To impress passengers with technical knowledge
b. To communicate effectively with air traffic control
c. To share travel experiences with colleagues
d. To navigate through airports efficiently
6. Which of the following is an example of non-verbal communication for a
flight attendant?
a. Announcing departure gates
b. Demonstrating safety procedures
c. Offering in-flight snacks
d. Using hand gestures to convey information

7. What is the primary purpose of using standardized phraseology in

aviation communication?
a. To confuse passengers
b. To enhance linguistic diversity
c. To ensure clear and consistent communication
d. To impress aviation authorities with language skills

8. In the event of an emergency, what language skills are essential for a flight
attendant?
a. Fluent in multiple languages
b. Proficient in technical jargon
c. Ability to speak loudly
d. Clarity and calmness in delivering instructions

9. What does the term "turbulence" refer to in the context of aviation

English?
a. A smooth flight experience
b. Unsettled atmospheric conditions causing irregular motion
c. Passenger disturbances
d. In-flight entertainment options

10. How does cultural awareness play a role in communication for flight
attendants?
a. It doesn't impact communication in the aviation industry
b. Understanding diverse passenger needs and preferences
c. Memorizing foreign language phrases
d. Avoiding communication with passengers from different cultures

11. Which communication skill is crucial for delivering exceptional customer

service during a flight?
a. Humor and joke
b. Empathy and active listening
c. Speaking at a fast pace
d. Using formal language at all times
12. What is the significance of the term "galley" in the context of aviation
English?
a. A designated area for passengers
b. The cockpit of the aircraft
c. The kitchen area on the plane
d. The emergency exit location

13. How does weather-related vocabulary impact communication for flight

attendants?
a. It adds complexity to communication
b. It is not relevant for their duties
c. It helps in planning outdoor activities during layovers
d. It improves communication with ground staff

14. What is the role of English proficiency in ensuring effective teamwork

among flight attendants?
a. It is not essential for teamwork
b. It facilitates clear communication and coordination
c. It is only important for individual tasks
d. It increases the chances of flight delays

15. Which phrase is commonly used by flight attendants when welcoming

passengers on board?
a. "Prepare for takeoff"
b. "Fasten your seatbelts"
c. "Bon voyage"
d. "Mind the gap"

16. What does the term "cross-check" mean in aviation communication?

a. Verifying that all safety procedures are complete
b. Sharing information with other flight attendants
c. Checking passenger passports
d. Confirming meal orders with the catering team

17. Why is it important for flight attendants to adapt their language based on
the formality of the situation?
a. To confuse passengers
b. To maintain a professional image
c. To showcase linguistic skills
d. To entertain passengers during the flight
18. How does technology impact communication for flight attendants in the
modern aviation industry?
a. It has no effect on communication
b. It enhances communication efficiency
c. It complicates language use
d. It replaces the need for verbal communication

19. What role does body language play in the communication of flight
attendants?
a. It is not relevant for their duties
b. It helps convey confidence and reassurance
c. It is only important during emergencies
d. It distracts passengers from important instructions

20. How does the ability to remain calm under pressure contribute to effective
communication for a flight attendant?
a. It is not important for their role
b. It helps in managing emergencies and providing reassurance
c. It is only important during takeoff and landing
d. It makes passengers uncomfortable

INTERVIEW

1. Communication Skills
- How comfortable are you with engaging in conversations with passengers
of diverse backgrounds?
- How confident are you in delivering safety instructions in English?

2. Vocabulary
- Can you identify and define aviation-related terms in English?
- Are you familiar with common phrases used for in-flight service?

3. Cultural Awareness
- Are you aware of cultural nuances when interacting with passengers from
different countries?
- How do you adapt your communication style to accommodate diverse
cultural backgrounds?

4. Emergency Situations
- Can you describe emergency procedures and instructions in English
confidently?
 - How well can you comprehend and respond to urgent instructions given
in English during emergencies?

5. Customer Service
- Explain how you handle challenging situations with passengers who
speak English as a second language.
- Describe your approach to delivering exceptional customer service in
English.

6. Reading Comprehension
- How comfortable are you reading and understanding safety manuals
written in English?
- Are you able to comprehend and apply company policies written in
English?

7. Listening Skills
- How well do you understand English spoken in different accents and
speeds?
- Can you follow instructions given by the flight crew in English without
difficulty?

8. Writing Skills
- Are you proficient in writing reports and filling forms in English?
- How confident are you in composing written announcements or messages
in English?

9. Teamwork
- Describe how you collaborate and communicate effectively in English
within a team.
- How do you ensure smooth communication with colleagues during flight
operations?

10. Cabin Service

- Explain your knowledge and ability to provide in-flight service in English.
- How do you handle passenger requests and inquiries in English
effectively?