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The 5 Steps to Successfully Pilot
Generative AI and Deliver Business
Value

Avivah Litan Leinar Ramos Haritha Khandabattu Radu Miclaus

Distinguished VP Analyst Sr Director Analyst Sr. Director, Analyst Sr Director Analyst
Gartner Gartner Gartner Gartner
Most Organizations are Piloting GenAI

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 Most organizations are
piloting GenAI… but will
they drive real value?

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Generative AI Pilot Cycle

Deliver minimum
Generate many
functionality. Stop,
use case ideas
refine or scale

Define a deployment
Prioritize no
approach and risk
more than a few
mitigation plan

Assemble a cross-
functional team
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Key Issues

1. How to identify and prioritize GenAI use cases?

2. How to assemble the right team and find the right partners?
3. How to test and iterate GenAI use cases?

Gen AI Pilot

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Key Issues

1. How to identify and prioritize GenAI use cases?

2. How to assemble the right team and find the right partners?
3. How to test and iterate GenAI use cases?

Gen AI Pilot

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GenAI Use Case Prioritization

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GenAI Use Case Idea Generation: Key Disruptions

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GenAI Benefits Outweigh its Risks

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Consider Use Case Risk Profile When Prioritizing

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GenAI Adoption by Business Unit

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Key Issues

1. How to identify and prioritize GenAI use cases?

2. How to assemble the right team and find the right partners?
3. How to test and iterate GenAI use cases?

Gen AI Pilot

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Build vs. Buy: 5 GenAI Deployment Approaches

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Generative AI Pilot Team

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Generative AI Skills

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GenAI Vendor Criteria

Performance Customizability

Privacy and
Pricing
Security

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Gartner’s GenAI Vendor Selection Tool

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GenAI Value Technology Stack

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Key Issues

1. How to identify and prioritize GenAI use cases?

2. How to assemble the right team and find the right partners?
3. How to test and iterate GenAI use cases?

Gen AI Pilot

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GenAI Value Hypothesis Format and Example

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Risk Mitigation: Set Your Policies & Procedures
Suggested Top 5 Priorities

1 2 3 4 5

Define Implement Data Establish Implement AI Ongoing

Acceptable Classification & System to TRiSM Governance,
Use Policies Access Record and Framework Monitoring &
Management Approve User Compliance
Applications and
Attestations

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AI Trust, Risk and Security Management
AI TRiSM Technology Components

AI system users need to

Content Anomaly Data Application acquire this tech
Detection Protection Security to fill builder/owner gaps

Responsibilities
Explainability and Model Management Adversarial exclusive to
Transparency and ModelOps Resistance builder/owner

AI Systems
Models, Applications, Agents

Organizational Governance
Privacy, Fairness, Bias Control Measurement, Workflows, Policies

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Quickly Iterate to Decide Whether to Stop or Scale

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Design Patterns Enable Many AI Use Cases

AI AI Design AI Solution
Use Cases Patterns Architectures

AI design patterns are reusable elements that can be

combined to enable different use cases

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Design Patterns for Large Language Models

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Embedding Responsible AI Practices

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 Ask the speaker

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2023-2024
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transform your business.

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 GenAI Planning
Workbook
For more AI impact, fortify four key pillars of
your AI strategy: Vision, value-realization, risk
and adoption plans.

Download Workbook

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internal use of the intended recipients. Because this presentation may contain information that is confidential, proprietary or otherwise legally protected, it may not be further copied, distributed or publicly displayed without the express written
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