CRP 1

EHS MANAGEMENT SYSTEM Doc. No.
: LTR/EMS/DMP/PE
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EMERGENCY PREPAREDNESS AND Page No.: 1 Of 74
CRISIS/ DISASTER
MANAGEMENT PLAN
EMERGENCY PREPAREDNESS AND CRISIS/DISASTER

MANAGEMENT PLAN – POWAI PROJECT
Prepared By : Reviewed By: Approved By:

Name: Bhuwan C Kharkwal Sandeep Sant S.N Seth
Designation: DGM ( EHS) Project Coordinator COO
Signature :
FROM THE DESK OF SENIOR MANAGEMENT
Natural calamities and man-made threats are beyond the control of Management. A need was
felt to draw a contingency plan to overcome any type of disaster which may occur within
the arena of Powai Campus. This plan has been developed as part of our Organisations
commitment to improve emergency preparedness and to help operators of large
buildings improve occupant safety and security.
Disaster Management Plan, is a document which can be referred during any probable
emergency which can prevail in context of uncertainties in day to day life. The
Organisation has always placed public safety as a top priority. In response to the
intermittent disaster, we thoroughly reviewed all measures necessary to ensure the
safety and security of our clients. As we have demonstrated since then, the
Organisation has a sound emergency response/disaster management action plan.
This guide is part of our action plan. The plan, created by the Safety Dy. General
Manager in consultation with Projects Planning/EHS department, and is prepared
in line with Powai campus Disaster management plan which applies to human-
caused and natural disasters.
On behalf of our Organisation, I wish to thank all those who helped develop this
important tool. This initiative demonstrates the significant effort being made by
this Organisation to deal with the realities of potential disaster intimidations.
By working together, we can continue to ensure that L & T Realty is the best place
to work or live and raise a family.
SN Seth
04 Aug 2016 Chief of Operations
EHS MANAGEMENT SYSTEM Doc. No.: LTR/EMS/DMP/PE
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MANAGEMENT PLAN
TABLE OF CONTENTS
Sl.No Topic Page
No.
Vision 2
From the desk of Senior Management 3
Table of contents 4-5
1 DISASTER MANAGEMENT 6
1.1 Purpose 6
1.2 Definition of Disaster 6
2 EMERGENCY PREPAREDNESS AND DISASTER MANAGEMENT 8

POLICY STATEMENT
3 OBJECTIVES 8
4 DISCRIPTION OF EMERGENCY PREPAREDNESS PLAN 8

4.1 Emergency 8
4.2 Minor Injuries 9
4.3 Emergency Rescue Committee 9
4.4 Roles and Responsibilities 9
EMERGENCY RESPONSE MANAGEMENT 13
4.5 Do’s and Don’ts during an emergency 14
4.6 Mock Drills 19
4.7 Site Specific Emergency Response Plan 19
5 DISASTER MANAGEMENT PLAN 22

5.1 Disaster Response Plan 22
5.2 Disaster Management/Continnum & Cycle 23
5.3 Disaster Management Approach 24
5.4 Details of Disaster Management Plan 25
5.4.1 Constitution of a Committee 25
5.4.2 Resource availability 25
5.4.3 Responsibility of a Committee 27
5.4.4 Functions of Committee 28
5.5 Declaring Emergency 30
5.6 Coordination With Internal & External Agencies 30
5.7 Directing Rescue Operations 31
5.8 Medical Facilities 31
5.9 Declaring Normalcy 31
5.10 Documentation 31
5.11 Mock Drills 31
5.12 Evacuation Flow Chart 31
5.13 Evacuation Activities 32
6 LIST OF ANNEXURES 33
1 Powai East/West Plan showing location of Emergency control centre 34
2 Fire Tender Movement 35
3 Fire Fighting (Hydrant) Schematic Layout 36
4 Refuge Areas in Project 37
5 Disaster Management Team 39
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6 List of telephone nos. of Committee members 40
7 Names of LTR ERT Members and their contact Nos. and locations 40
8 L&T Construction Emergency Response Plan 41
9 List of Fire Fighting Equipments 41
10 Guidelines for providing information to Chief Controller- Flow Charts 42
a) Fire/Explosion 42
b) War 43
c) Flood 44
d) Earthquake 45
11 List of PPEs in Stores 46
12 Address & Tel Nos. with names of : 47
a) Directorate of Industrial Safety & Health
b) Maharashtra Pollution Control Board
c) Fire Brigade
d) Police Stations
e) Hospitals / Blood Banks
f) List of PPE to be always kept in Emergency Control Room
g) Residence & Mobile Nos. of all Disaster Management Team
Members and Senior Management personnel.
13 STANDARD OPERATING PROCEDURES 49
Appendix 1 - Standard Operating Procedure (SOP) for Evacuation 49
Appendix 2 - Standard Operating Procedure (SOP) for Earthquake 56
Appendix 3 - Standard Operating Procedure (SOP) for Bomb Threat 60
Appendix 4 - Standard Operating Procedure (SOP) for Floods 64
Appendix 5 - Standard Operating Procedure (SOP) for Terrorisms 66
Appendix 6 - Standard Operating Procedure (SOP) for Human and 70
Man made Threats
14 Budgeted Cost for Life & Fire Safety Equipments 71
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1. Disaster Management
Preamble:
Larsen & Toubro Limited, Powai Campus is situated at village Tungarli, Powai, Mumbai 400 072
on land approx. 95 acres. It is divided in 2 distinct parts viz. Powai West and Powai East,
having Saki Vihar Road in between the two estates. Other units i.e. L&T Infotech & L&T
Business Park are also part of the campus.
The manufacturing activities at campus include mechanical fabrication for heat exchangers &
other equipment required for captive projects like Petrochemicals, Fertilizers, Defence, Low
voltage Switchgear products, under carriage parts, welding rods & Software services.
Detailed layout of works is enclosed in the annexure.
The total manpower strength at any given time during day is around 10,000 which include
employees, Contract labour & visitors. The estate is divided with 8 entrance points having
gates serially numbered from Gate Zero to Gate 7 except Gate No.4.
1.1 Purpose
This plan describes how LTR will respond effectively to accidents/unexpected incidents and
emergencies/disasters and that the environmental, health and safety impacts of such events
are minimised. Furthermore it describes LTR’s operational capability that enables LTR to
continue to function in relation to its business lines.
The plan documents LTR’s arrangements, systems, strategies and procedures relating to the
response and management of emergencies. The LTR Emergency Preparedness & Disaster
Management Plan has two primary goals: to reduce the likelihood that the office/site/project
building will experience disaster and to mitigate the impact of any disasters that do occur.
 To identify the potential emergency situations.

 To establish and maintain, the procedures to handle such emergency situations in a
prompt manner to reduce the downtime and expedite the First aid and medical
treatment facilities to the concerned.
 To effectively evacuate the staff/workmen from the place.
 Effective management for the disaster with the minimum possible impact on the human
being, society and the establishment as a whole
1.2 Definition
1.2.1. Emergency
An emergency is an abnormal incident posing a threat to the safety of workers, residents, the
environment or property at a facility or site and which can be brought under control using the
resources and procedures for emergency response in place for the facility or site.
1.2.2. Emergency Planning
This involves the development of a specific plan which details actions to be taken by trained
personnel during an emergency in an effort to efficiently control it and minimize its net
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negative impact on workers, residents, the environment or property at a facility or site. This
type of planning also extends to developing emergency control strategies and instituting
training and drills for all facility personnel.
1.2.3. Emergency Control Room (ECR)
The location where the SMC/SIC and support staff assemble to respond to an emergency. It is
a centralized location for monitoring the facility response and also serves as a command centre
for coordinating all communications, including the allocation and distribution of information.
1.2.4. Emergency/Disaster Response/Rescue Committee (ERC)
The Emergency/Disaster Response Committee is a structured working group whose function is

to control an emergency or disaster. The structure of this group is typified in Figure. The
organization is basically comprised of the positions with their delegated responsibilities.
1.2.5. Disaster
A catastrophe, mishap, calamity or grave occurrence in any area, arising from the following;
 Natural Causes
 Manmade Causes or by
 Incidental Causes or
 Negligence
These causes may result in substantial loss of life or human suffering or damage to and
destruction of Office Building or damage to and degradation of environment and is of such a
nature or magnitude as to be beyond the coping capacity of the affected area.
1.2.6. Natural Disaster
It is the consequence of a natural hazard which affects the human activities. Human
vulnerability, exacerbated lack of planning or lack of appropriate emergency management,
may lead to loss in financial, environmental or human aspects. The various types of natural
disasters to occur in Mumbai are as follows:
 Earthquake
 Floods
 Storm/Cyclones
 Flash Floods
1.2.7. Man Made Disaster
Man-made disasters are the events that occur due to some incidental or accidental mishandling
of mankind or equipment. This may lead to a severe threat on the wellbeing and also affect the
public health. As there occurrence is uncertain and unpredictable, it poses a challenging threat
that must be dealt with through vigilance, and proper preparedness and response. Following
are the types of manmade disasters prone to occur in Mumbai:
 Building Collapse
 Fire
 Terrorist Activities (Bomb Threat, Sabotage)
 Riot – civil disturbance
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2. Emergency Preparedness and Disaster Management-Policy Statement

The LTR Office/site/project Management of Powai, Mumbai understands the various
emergencies and disasters that we are likely to face, as well as their respective behaviour and
the risks that they may pose to our customers, occupants, tenants and employees. The firm
belief forms the basic foundation of our Disaster Management Policy.
The Safety, Security and Well-Being of the customers, retailers, employees and workers at this
site/project/building being of prime importance, concerted and coordinated efforts of all
internal and external agencies involved in Disaster Management will be accorded the highest
priority. In order to accomplish the aforesaid objective, it has been ensured that a holistic,
proactive, integrated and a technology-driven approach of the highest order is followed for
meeting and managing disasters which may strike our site/office/project building. This will be
supplemented with the best available industry practices and legal requirements.
This Disaster Management Policy, therefore, will encompass the three essential components, as
follows:-
1. Pre-Disaster Phase (Preparedness)

2. Disaster/Impact Phase (Mitigation)
3. Post-Disaster Phase (Management)
3. Objectives
The objective of this Emergency Preparedness and Disaster Management plan are:
 Preserving the life, property and environment from the consequences of emergencies
arising within the site.
 Systematically coordination of emergency control action to arrest escalation of
emergency, to evacuate personnel within or outside the site where necessary and to
rehabilitate them.
 Restoring normalcy in site operation with minimum loss of time
 To safe guard the lives of all the personnel in the premises of the Office Building.
 To safe guard the assets of the L&T Business Park and Emerald Isle.
 To train the employees for the effective handling of the situation.
4. Description of Emergency Preparedness Plan

4.1. Emergency
An emergency is any unplanned event that can cause deaths or significant injuries to
employees, customers or the public; or those can shut down the construction process, disrupt
operations, cause physical or environmental damage, or threaten the company’s financial
standing or public image. An emergency can be broadly categorized into a Minor event or a
serious event. The minor and serious events are further broken up into category based on the
gravity of the situation.
Probable Emergencies in the project
1. Sudden collapse of constructing temporary structure or lifting equipment such as:

 Collapse of scaffolding and excavation.
 Fall from height
 Outbreak of fire
 Electric shock
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2. Explosion of Gas cylinders
3. Major Fire Incidents
4. Injuries to workmen, while executing the job
5. Natural calamities, such as Heavy rain/Flood, earth quake, cyclone etc.
6. Public Emergencies
7. General Emergencies
8. Action common to all Emergencies
9. Office Emergency Plan
4.2. Minor injuries

For minor injuries first aid will be given at the first aid centre, in the site itself.
4.3. Emergency Rescue Committee
The following key personal will co-ordinate and organize themselves according to the situation
and acts accordingly to control and mitigate the emergency situations arising in the project.
That is the Emergency Rescue Committee comprising of the following members.
Site Main Controller: PROJECT MANAGER (LTR/ PRINCIPLE CONTRACTOR)
Site Incident Controller: CONSTRUCTION MANAGER/EHS TEAM
Administrative officer: PRINCIPLE CONTRACTOR ADMINISTRATION/PRO
Members: Site In-charges are Team leaders & Site Engineers / supervisors are the members.
1. P&M In-charge
2. Civil In-charge – Admin
3. Reinforcement In-charge
4. Time office In-charge
5. Form work In-charge
6. QA/QC In-charge
7. Stores
8. EHS – In-charge
4.4. Roles & Responsibilities of ERC members
4.4.1. Project Manager (LTR / Principle Contractor)
The Project Manager is responsible for the overall organization and strategy of the emergency
response, coordinates logistical efforts and has the authority for the final decision in any
emergency action. He is usually, but not always, the senior management person at the facility.
His specific responsibilities are to:
(1) Assume control of the ERC.
(2) Implement the Emergency Plan.
(3) Receive updates on control measures taken by the SIC.
(4) Assess the situation and direct actions to minimize damage and loss of life.
(5) Maintain contact with upper management.
(6) Declare the emergency "under control" and authorize the "all clear" signal.
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4.4.2. Construction Manager/EHS Manager/Team
The Construction Manager/EHS Manager are responsible for suppression and control tactics at
the site. The Shift Construction Manager/EHS Manager usually fills this position and provides
direction to all personnel at the scene, including the senior Administration /Fire / Security
Officer. His specific responsibilities are to:
(1) Establish the Emergency Control Room (ECR) at a safe location near the emergency site
(2) Develop and implement control tactics.
(3) Approve use of all emergency related resources.
(4) Keep the Emergency Manager informed.
(5) Evaluate mutual aid needs, and request assistance through the Emergency Manager.
(6) Coordinate mutual aid personnel and equipment.
(7) Determine the need for evacuation.
All normal plant functions and emergency support services report directly to one of the above
positions according to their reporting relationships is given in Diagram /flow chart.
4.4.3. Principle Contractor Administration
This Administration function is usually performed by a staff engineer/ Public Relation officer
(PRO) /Admin Manager who coordinates support services and obtains a cost code from the
area Finance representative to account for all financial, purchasing, and cost analysis aspects
of the incident. His responsibilities are as follows:
(1) Contact the on-call Area Representative who will provide safe and sanitary food, potable
water, and field sanitation facilities on request of the Project Manager (SMC).
(2) Purchasing and contracting requirements.
(3) Coordinating claims actions.
(4) Providing necessary accommodations for emergency response personnel.
(5) Arrange for Medical needs. This function is usually performed by medical personnel
(Doctor/First Aider) whose responsibilities are as follows:
(i) Establish a triage area at the scene
(ii) Provide on-site emergency medical care
(iii)Advise the Emergency Manager of the number of injured and any need for
additional medical assistance
(iv)Notify appropriate hospitals and clinics of the anticipated number of casualties
(v) Advise the Emergency Manager of special medical transportation needs
(vi)Keep records of victims and their treatment.
(6) External Relations (PRO). This function is usually performed by the PRO representative
whose responsibilities are as follows:
(i) Establish and maintain communications with civil authorities
(ii) Communicate the incident status to government organizations as appropriate
(iii)Request approval from the Emergency Manager for any government inspections
and/or investigations during the emergency
(iv)Inform community leaders of incident status, potential dangers which might
require evacuation and recovery efforts
4.4.4. Site Main Controller (SMC) – Project Manager:
 As a project manager and head of emergency response committee he is responsible for

activating the emergency plan and taking overall command during the emergency
situation.
 Immediately arrange for an informal on-spot meeting of the members preferably at the
emergency control room (That is at the office conference hall) to take stock of the
situation and initiate necessary measures.
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 Take on-spot decision on the procedure to be adopted based on the type and extent of
the emergency.
 Authorize committee members and other personnel to carry out the specified tasks as
decided in the on-spot meeting.
 Arrange all required facilities through accounts & administration for the necessary
medical aid, manpower, money, conveyance etc.
 Communicate the occurrence of emergency situation and steps being taken, to clients,
and other concerned officials at Headquarters / office.
4.4.5. Responsibility of Site Incident Controller (SIC)
In absence of SMC, SIC will be the Head of Emergency Response Committee and
responsible as SMC. Ensures the resource availability required during emergency.
4.4.6. Responsibility of Administration Officer
 On receiving information about an emergency try to communicate the same to Project

manager and other Emergency Response Committee members.
 Attend the on-spot emergency meeting. Ensure necessary first aid facilities are
available to meet the emergency.
 Ensure necessary arrangements for medical evacuation of injured and shifting to
hospitals as recommended by the medical practitioner / first aid attendant.
 Coordinate with external agencies such as local police, fire station, district
administration etc.
4.4.7. Responsibility of Plant & Machinery Team Leader

Manager and other Emergency Response Committee members and attends on spot
emergency meeting.
 Make necessary arrangement for Plant & Machinery, Operators and drivers required for
rescue operations as decided in the on-spot emergency control meeting.
 Arrangement of Illumination as required for the rescue and other emergency
operations.
4.4.8. Responsibility of EHS Engineer

manager and other Emergency Response Committee members and attends on-spot
emergency control meeting.
 Act as an advisory and leading role for the emergency response committee.
 Organizing of rescue team with rescue apparatus like BA set, gas detectors, stretchers
etc (if required).
4.4.9. Responsibility of Section In Charge
On receiving information about an emergency try to communicate the same to Project

manager (SMC) and other Emergency Response Committee members and proceed to
control the emergency condition.
Initiate immediate action to withdraw all workmen and staff trapped in the emergency
situation.
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4.4.10. Site Engineers / Site Supervisors

manager (SMC) other Emergency Response Committee members and proceed to
control the emergency condition.
 As per the instruction of section in charge emergency control measures will be taken.
4.4.11. Responsibility of Time Office Official

Manager and other Emergency Response Committee members and proceed to
emergency control the emergency condition.
 Collect details of manpower working in the area during emergency.
 Ensure for first aid facilities and shifting injured as advised by accounts and
administration In charge for ensuring that the emergency vehicles and the road is clear
to enable the victim to be proceeded to the hospital if required.
4.4.12. Responsibility of Storekeeper
 If required arrange necessary materials like tools & tackles for rescue operation as
advised by the accounts and administration In charge.
 Assist accounts and administration In charge in his operations.
4.4.13. Responsibility of Surveyor
 Assist the emergency response committee to identify the exact location of emergency
from available drawings and site experience.
 Role of the whole committee:
 On receiving information about the disaster / emergency situation all members shall try
to communicate the same to incident controller and other members and proceed to
control the emergency situation.
 Attend the emergency meeting under the leadership of Project manager along with
other emergency response committee members.
 Shall carry out the works assigned to each individual during the emergency response
committee meeting.
 On receiving information about the disaster / emergency situation all members shall try
to communicate the same to incident controller and other members and proceed to
control the emergency situation.
 Attend the emergency meeting under the leadership of Project manager along with
other emergency response committee members.
 Shall carry out the works assigned to each individual during the emergency response
committee meeting.
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Emergency Response Management
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4.5 Do’s and Don’ts during an Emergency
4.5.1 Collapse of constructing temporary structure or lifting equipment
 Observe from safe distance, is any workmen trapped inside.

 If trapped search for live persons after taking enough precisions.
 Don’t allow public to assemble near the incident location.
 Allow only authorized & trained persons nearer to that location.
 There is a possibility other workers may become violent keep an eye on the
surroundings.
 If situation becomes violent protect yourself from violent crowd by hiding, unless
situation changes.
 Inform Site In-charge about situation and get his help for rescue.
 Keep security personal alert.
 Mean time information shall be passed to site in-charge and Admin. In-charge as in the
above flow chart for initiation of necessary rescue arrangement.
4.5.2 Collapse of excavation and scaffolding
In case of any collapse of Excavation or scaffolding the following action should be taken
immediately
 Assess the situation quickly.
 Arrange to collect all the persons at the Central Assembly Area and made a head count.
 Find out the number of persons missing.
 Call for First aid personnel available at the site along with first aid boxes.
 Ascertain if any workmen, are completely trapped under the collapsed earth or inside or
in between scaffolding materials.
 Place barricading and caution tape around the accident area.
 Prevent any equipment or personnel movement near the accident site.
 If any workmen is completely trapped inside, take following steps:
- Carefully remove the material around the trapped person and if necessary use
hand shovel with utmost care.
- Try to help of guide the trapped to come out. Never try to pull out the trapped
person by forceful means.
- Give first aid
- Arrange for shifting the injured personnel to the first aid clinic.
- Contact nearest hospital and shift the injured for further treatment
 Inform Head Office/EHS manager and all other concerned personnel.
4.5.3 Fall from height
In the event of fall of a person from height, the following actions shall be taken by the Cons.
Manager/site engineer/ site supervisor
 Call the first aider available nearby and check whether the injured person is conscious/
unconscious.
 Send a vehicle or person for calling emergency assistance.
 If the injured is conscious, the following actions shall be taken by the first aider:
- Comfort him and assure confidence in him that he will be alright.
- Enquire if he has any internal injury.
- If any visible swelling or fracture is suspected, do not shift or move the person.
- Arrange for medical stretcher to move the person to the first aid clinic.
- If bleeding injury is noticed, keep the injured part elevated from ground and tie
a bandage firmly.
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- Shift the person to first aid clinic and administer first aid.
 If the injured is unconscious the following actions shall be taken immediately by the
first aider:
- Check for breathing and pulse.
- Check for any visible injuries.
- Give him cardio pulmonary resuscitation by trained personnel.
- After restoring normalcy, place the injured in recovery position.
- Shift the person to first aid clinic and administer first aid.
 Arrange to shift the injured to the nearest hospital at the earliest.
 Inform Head Office/ EHS Manager and all other concerned personnel.
4.5.4 Outbreak of fire
In the event of any fire being noticed at the site, the following actions shall be taken:
 The person noticing the fire shall try to put out if it is small and controllable.
 Shout fire fire and alert others.
 Rush to fire alarm point and ring the bell/ alarm/ switch and announce of the public
address system, if available.
 Switch off main electric power supply.
 Collect all the personnel at the central assembly area and make a head count.
 If the fire is uncontrollable, inform all persons listed in the emergency contact telephone
numbers and tell them about the type of emergency, place/ exact location/ contact
person and the telephone number.
 On hearing the fire alarm, the fire fighting team shall reach the location immediately
and try to put out the fire with the help of fire fighting equipment which includes fire
extinguisher, water and sand bucket, fire fighting equipment which includes fire
extinguisher, water and sand bucket fire beater and fire hook. The members of the fire
fighting team shall wear suitable PPE like, helmets, goggles, nose/ face mask, leather
gloves and safety shoes.
 The personnel shall be trained in proper and safe handling of fire fighting equipment.
 The area under fire shall be barricaded and no unauthorized personnel shall be allowed
to enter the area.
 Search and rescue team shall check all the work spots in the near vicinity and ensure
no person is trapped inside. If any person is trapped, he shall be rescued or guided to
come out to a safer area.
 The first aid team shall be ready with the first aid box to give necessary first aid to the
causalities, if any.
 The male nurse or one first aider shall remain in first aid clinic to give further treatment
and to send the causality to nearly hospital for further treatment.
 Contact the project leader/ fire fighting in-charge for additional strengthening of the fire
fighting team, if required.
 Make a clear way for fire fighting vehicle to approach the fire zone.
 Take directions from EHS Manager/ Officer/ Supervisor at the assembly point to put out
the fire.
4.5.5 Electric shock
On noticing a person affected by electric shock, the following actions shall be taken by the
personnel available nearby:
 Isolate the source of power supply.
 Free the person from source of contact by the help of non-conducting object.
 Do not try to pull the person with bear hands.
 If it is high voltage, do not go too close to the injured person before isolating source of
power supply.
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 Check for airway, breathing and circulation of the affected person.
 If needed, cardio pulmonary resuscitation shall be administered by a trained person.
 If required send a person for informing the authorities listed in the emergency contact
numbers and ask for further medical assistance.
 Do not leave the person, resuscitate till the victim is restored to normal breathing.
 Place him in a recovery position.
 Shift him to the first aid clinic for further treatment.
4.5.6 Explosion of Gas cylinders
 If fire in a compressed gas cylinder observed it may lead to explosion. Hence from
distance water shall be poured on the body of the cylinder such that cylinder body
temperature can be kept in control such that cylinder will not explode.
 All other cylinders in that area if possible to be taken away from that area.
 After completion of cylinder which caught fire it shall be returned to manufacturer.
 If any leakage found in cylinder it shall be kept in well ventilated shaded area unless it
becomes empty and then it shall be returned to manufacturer.
4.5.7 Major Fire Incident
 Call nearby Fire station.

 Switch off main power supply.
 Use available fire extinguishers.
 Use available construction water for putting off fire.
 Check any persons trapped in fire, if trapped arrange for rescue.
 Reduce fire load if possible.
 Communicate to Site In-charge / Rescue team for immediate action.
 Call ambulances as required.
 Identify any materials, which may become toxic on vaporization & remove from that
area.
4.5.8 Flood, Cyclone
 As per the guidelines of the local authorities initiate rescue operations.

 Generally keep people in an elevated location.
 Inform all workers according to information from local authorities
 Evacuate people from low lying locations to high level locations.
 Don’t lock tower crane cantilever boom.
4.5.9 Earth Quake
 If information received or initial trimmers are observed.

 Trace information from local bodies & media.
 According to information if severity may increase or further tremors if expected.
 Take decision and inform all workers in site about the expected danger.
 Inform all to come and assemble in a safe open location identified. (Emergency
Assembly Point)
 In load bearing structures people should not stay.
 Framed structures are best area to stay.
4.5.10 Public Emergencies

 In case of Public emergencies information will be received from media.
 According to Govt. decision people in site will be instructed and rescued.
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 In all above emergencies, Emergency will be declared by Emergency Rescue team after
discussion and Emergency rescue team will co-ordinate, review and monitors the and
takes stock of the situations until emergency situation comes to normalcy. Once
situation becomes normal once again same will be informed to all by the Rescue team
for regular operations.
4.5.11 Emergency in Regular working time
 Emergency Situation Noticed in regular working time during day time 8.30 am to 8.30
pm can be well communicated to all site section in-charges and to our best extent
rescue and rehabilitation measures can be assumed.
4.5.12 Emergency in Weekly off days late night working hours
 During weekly off and late night working hours Site In charge shall be declared.
 He will also act as Site Emergency Control co-ordinator.
 His name and phone No. shall be kept in site & time office notice board along with
contact no.
 Emergency Control co-ordinator will co-ordinates and gets the help from regular site
emergency rescue team in the shortest possible time.
 In the meantime he will guide the site team in co-ordination with Emergency Rescue
Committee.
4.5.13 Unrest, other situations
 Adequate precautions to be taken for work sites close to areas prone to political /
communal unrest.
 Information can be obtained from television, radio, newspaper / any other Sources.
 Assemble at emergency assembly point
 Declaration of emergency situation by Project Manager, Construction Manager.
 Evacuation of workmen & staff from emergency assembly point to a safe shelter by
time office.
 Security arrangement to be ensured in coordination with local police station.
 In case of military aggression, air raids, additional arrangements e.g. Military protection
/ bunkers may be required.
 Arrangement for flood, drinking water & medical aid by package I/c
 District emergency authority.
 In case of short notice, all the identified persons to contact themselves act as
mentioned above.
 After the emergency is over, the normal situation is to be declared by Project Manager,
Construction Manager.
 Staff, workmen, & family to be rehabilitated.
4.5.14 General Emergency
Following procedure shall be followed in case of general emergency arising due to collapse
of structure, lifting equipment, overturning of vehicles or equipment and other natural
calamities like floods, earthquakes etc.:
 The person noticing the emergency situation, shall ring the alarm and announce on the
public address system, if available or else shout and alert others.
 Switch off main electric power supply.
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 Arrange to collect all the personnel at the central assembly area and make a head
count.
 Inform all the personnel listed in the emergency contact telephone numbers and tell
them about the type of emergency, place/ exact location/ contact person and the
telephone number.
 On hearing the alarm, the emergency control team (same as fire fighting team) shall
reach the location immediately. The member of this team shall wear PPE like, helmets
goggles, face mask, leather gloves and safety shoes.
 The area shall be barricaded and no unauthorized personnel shall be allowed to enter
the area.
 Search and rescue team shall check all the work spots in the near vicinity and ensure
no person is trapped inside. If any person is trapped, he shall be rescued or guided to
come out to a safer area.
 The first aid team shall be ready with the first aid box to give necessary first aid to the
casualties, if any.
 The male nurse or one first aider shall remain in first aid clinic to give further treatment
and to send the casualty to nearby hospital for further treatment.
 Contact the PM/fire fighting in-charge for additional strengthening of the team, if
required.
 Make a clear way for rescue vehicles to approach the area for evacuation of casualties.
4.5.15 Actions common to all emergencies
 Evacuate the area and reach to the designated assembly point.

 Carryout head count by the CM/PM.
 First aider should give first aid to the victim.
 Inform head office, emergency numbers and others.
 Information to be given:
- Type of emergency
- Emergency service you want – fire brigade and / or ambulance
- Your exact location.
- Your name and telephone number from where you are calling.
- Brief message about accident / incident.
 Send the victim to the nearest hospital / clinic
 Actions shall be taken as per the type of emergency mentioned above.
 Further emergency actions shall be taken as per the situation by senior officer present
at the location.
4.5.16 Office Emergency Plan
 In case of an emergency, an alarm bell should be sounded.

 Personnel noticing the emergency situation shall inform the VP/GM (Admin & Security )
 VP/GM (Admin & Security) shall inform the personnel in the upper floors to come down
and move to the designated assembly area.
 Personnel from upper floors shall move down and leave the building from the side door.
 Those in the ground floor/Basement/Lower Basement shall use the main entrance.
Ladies and handicapped personnel shall move out first, followed by the remaining
personnel.
 In the assembly area, they shall stand department wise and head count shall be carried
out to ensure that no one has stayed back in the building.
 Main and standby power supply shall be switched off.
 In case of very serious fire, fire department and police shall be informed.
 Those injured, shall be given first aid and then shifted to the nearest hospital.
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4.6 Mock drills: Mock drills for the above emergencies shall be conducted at least once a
quarter. Responsibilities shall be allocated to the various personnel at the site / head office
and practiced during the mock drills.
4.7 Site specific emergency response plan
A) Medical Emergency
Medical Emergency
Immediate Supervisor
First Aid Centre

Major
L&T EHS L&T Site Engineer, Time Office L&T Project Manager / Shift In-char
Department
Information to Client/PMC/Police
Shifting to Nearby Hospital
Treatment
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B) Fire
Fire
Immediate Supervisor
Medical Emergency Case
Use of Fire Extinguisher as per the type of fire to extinguish the

No
Major
Yes
EHS Dept. Information
L&T Site Engineer, Time office, L&T Project Manager

Gathering at EHS Department /Shift In-charge
Assembly point
Informatio n
If r equired
Arrangement for
Demobilization of Staffs Call to nearest Fire Brigade Client Project Manager
workmen Action by: -
L&T Time office
Fire Extinguishment
Entry at site after clearance from L&T Project

Manager,
Administration & EHS Department
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C) Flood/Heavy rain and Terrorism act/ Riot
Flood/ Heavy rain Terrorism act / Riots
Confirmation by Local authorities, Newspapers, News, Local relatives & officials a

L&T Project Manager / Shift In-charge
L&T Admin. Department
Evacuation required No Normal working
Yes
Information Client Project Manager
Gathering at assembly point
Transportation of Staffs & workmen to their residence / nearby safe location

Action by: - L&T Administration department
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5. Disaster Management Plan
5.1. Disaster Response Plan
Disaster
Natural Disaster Man-made Disaster
arthquake Floods / Storm Fire if out Bomb Threat

of
control
In case of FLOODS
In case of STORM The DMC to look for the If the device has
Occupants to be shifted
Occupants to be device, search the public been found and
on higher floors
retained in the lower areas and service areas. verified
floors
Disaster Management
Committee (DMC) to be If the device has not If the device has
activated been found and hoax been found and
call verified by verified by
POLICE police
Respective SOP’s to be
followed based on the
type of disaster. Do not evacuate and
follow the orders &
instructions provided
by police.
Evacuation to be initiated under the guidance

of the Floor Wardens
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5.2. Disaster Management Continuum & Cycle
The nature of disaster management is highly dependent on the economic and social conditions
pertain. The cycle of disaster management must include long-term work on infrastructure,
public awareness, and even human justice issues.
The process of disaster management involves four phases: mitigation, preparedness, response,
and recovery.
Disaster Management Cycle

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Phase Strategies
 Community awareness and education

 Preparation for disaster management plans for
Office/community/individual
 Mock Drill training and practice
 Inventory of resources both material resources and human skill
PREPAREDNESS
resources
 Public address systems
 Coordination with Police/Fire Services/Hospitals etc.
 First Aid Arrangement
 Identifying the vulnerable areas
 Land use planning
 Disaster resistant Office
MITIGATION
 Finding ways to reduce risk even before the disaster strikes
 Community awareness and Education
 Activate the emergency operation centres (control room/BMS)
 Implementing the disaster management plan
 Medical Help
 First Aid
RESPONSE
 Mobilizing resources
 Issuing updated warnings
 Providing adequate shelter and toilet facilities
 Deployment of search and rescue team
 Restoring the communication links in the Office Building
RECOVERY  Restoring all the essential services
 Reconstructing the Office Building
5.3. Disaster Management Approach
A systematic approach begins with the identification of potential disaster. After the
identification is complete, policies have to be laid and the mechanics of disaster management
operations have to be worked out. In short, planning of disaster management can be
summarized as follows:
 Research – Assessment of potential disaster situation

 Identification of probable risk areas who will be affected
 Formulation of Strategies to deal with each potential crisis
 To work out mechanics of disaster management operations
Devising effective communication channels to all concerned and those affected so as to

minimum damage.
 To arrange for early warning system

 To impart training to concerned staff members
 To adopt effective preventive measures
 Vulnerabilities Analysis and Risk Assessment
 Citizen Preparedness / Public Education
 Communication
 Recovery
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The plan also provides organisation & procedural framework as under –
1. Constitution & composition of committee

2. Resource availability in the following areas -
2.1 Fire
2.2 Security
2.3 Medical
3. Declaring emergency
4. Functions to be discharged by each member of the committee
5. Co-ordinating with internal & external agencies
6. Directing rescue operations
7. Extending medical facilities
8. Restore normalcy
9. Documentation of the occurrence and steps to prevent similar incidences
10. Mock drills
5.4. Details of Disaster Management Plan
The organizational structure refers to the command and control structure of the Office Building
Management which is a major part and essential for an effective Disaster Management Plan
(DMP).
5.4.1. Constitution of Committee
The Central committee shall consists of following members -
a) Chief controller - Mr. D. C. Mandlik

b) Dy. Chief controller - Col. Sachin Kulkarni
c) Engineering in-charge - Mr. Manish Shah
d) Site controller - As mentioned in 7.2
e) Fire & Safety in-charge - Mr. Rajeev Soni
f) Medical In-charge - Dr. K. J. Kamat
The constituents of the above committee shall form sub committees in their area to assist the
Central committee members. As shown in the organisation structure of the committee in
Annexure.
5.4.2. Resource Availability
5.4.2.1. Fire:
Corporate EHS (Environment Health & Safety) Dept. have three Safety Officers to assist
security in case of emergency. This staff is also supported by Squad Members from different
shops available in all 3 shifts. In the L&T Business Park/Site we have BMS room and ECR being
watched in shift 24 x 7 along with site controllers, fire marshal/warden and technical specialists
to counter any emergencies.
Necessary communication equipments are provided for improving the response time. This
Dept. is also equipped with various firefighting equipment as listed in annexures attached.
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5.4.2.2. Security
Security Services (PSS) have staff strength of 63 including management staff. The selected
staff has previous experience in Defence / Police / Central Industrial Security Force. The staff
is strategically deployed at Powai West and East in all three shifts on all days throughout the
year. The strength of PSS personnel generally in First Gen. shift is 22, second shift 13 and
third shift 13. PSS personnel are trained in Firefighting / Lift rescue /First Aid and few even
have war experience. Thus, it facilitates availability of trained manpower for ‘disaster
management’. For L&T Business Park/Powai project/site there are competent and dedicated
Security staff as mentioned above along with private security agency.
In addition, PSS Department is equipped with Jeep fitted with Public Address system. This
facilitates the security officer to reach the site of incident in the shortest possible time and
warn / fore-warn the employees about the ensuing calamity. The department is in possession
of Walkie-Talkie sets which facilitates communication from the site of accident to Emergency
Control Centre / CSO’s office. The department also has drivers on its roll which enables to
drive Fire Tender / Ambulance as and when the emergency arises.
PSS personnel presently are dealing with all emergency situations like Lift rescue operations,
Firefighting etc. They have acquired knowledge in disaster management and are well trained
to act in case of disaster and can contribute effectively.
In addition PSS has a good liaison with Powai Police Station. This will come handy in an
emergency situation like bomb blast, terrorist attack/threat etc. PSS also maintains co-ordeal
relations with neighboring industries & Commercial establishments. The resources available at
their end can also be utilized to fight any emergency with proper sharing arrangement.
5.4.2.3. Medical:
Powai Campus, have a medical center – at Gate 1, having emergency room with two beds at
West clinic. Emergency rooms are well equipped with following equipment to meet
emergencies that can occur during disaster. In addition one first aid center is located at Gate
No.5
1. Wheel chair
2. Stretcher
3. ECG machine
4. Oxygen cylinders
5. Suction machine
6. Short Wave Diathermy
7. Infra-Red Rays
8. Nebulizer
9. Emergency Drugs Trolley
10. Vision Tester
11. Cervical traction machine
In addition to above, X-ray and Laboratory facilities are available at Gate 1 clinic.
Two Ambulances equipped with stretcher, oxygen, suction machine, water and emergency
lifesaving drugs etc. are kept ready on round the clock basis. One additional stretcher is kept
at Heavy shop & E shop. All routine and emergency drugs in ample quantity are normally
available at clinics.
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Staff includes 3 qualified doctors and one part time lady doctor, three supervisors, three male
nurses, one dresser and two laboratory technicians during general shift. One male nurse, one
dresser and one ambulance driver cum dresser in both first and second shifts. One male nurse
and one ambulance driver cum dresser are working in third shift.
To meet our needs for hospitalisation in case of need arising out of situation we have tie up
with following hospitals in nearby vicinity –
- Mukund Hospital, Marol (30 beds)

- Agashe Nursing Home, Kurla (30 beds)
- Holy Spirit Hospital, Mahakali (200 beds)
- Hiranandani Hospital, Powai (100 beds)
All these hospitals have operation theatres, Intensive Care Units, Multi-specialty expert Doctors
and Ambulance service round the clock.
- Updated blood group directory of Management staff, majority of unionised staff and
workers is maintained by Medical Dept. Control Centre and also available in
site/project First aid center at the gates. The blood group is also mentioned on the
Identity Cards of employees/workers.
5.4.3. Responsibility of Committee Members
5.4.3.1. The Primary responsibility of the committee would be:
 Analysis of the incident.

 Prompt decision making, prioritization and distribution of tasks.
 Communication of information and decisions to all involved parties.
 Development of media/public relations response.
 Reviewing Post-crisis situation and making necessary changes in Manual for future use.
5.4.3.2. The Team should also ensure that:
 The team role during the crisis situation is very important. Maintaining calmness both in
action and manner of speaking is very important.
 Directions must be given firmly and clearly, without excessive anxiety. A moderate level
of tension is expected and, in fact, can help convey an appropriate sense of urgency.
5.4.3.3. Identification Of vulnerable areas in the Building/Project/site and the

resources that are available or can be made available with the building/Project/Site in
case of any disaster.
A check-list should be prepared on the following points to plan actions for
future, so as to make the building/project/Site a safer place:
 Are the corridors and stairwells clear of any obstruction?

 Does the Property/Site have provision for emergency backup?
 Does the building/Project/Site have minimum two exits?
 Are all the exits from the building/Project/Site clear?
 Are there adequate arrangements for fire safety etc.?
5.4.3.4. Evacuation Route-Map – the following things have to be kept in mind:

 The entire site/project/building to be divided into zones with each zone having its own
staircase/access/egress.
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 The exit routes should be clearly marked and path should be free of any obstruction.
 The safe places where the people shall gather should be clearly located and the location
should be clearly marked and communicated to the respective classes. (Assembly point
in the site/project/ building).
5.4.3.5. Dissemination Of Plan To Everybody – This is very essential for effectiveness

of the plan. This can be done by making every staff/workers in the site/project/building
aware of the plan and following steps as:-
 Call a meeting and discuss the plan with all staff/workers members.
 Prepare floor /area-wise evacuation route maps.
 Display the maps on every floor in the building and on site at prominent Place.
 Put up signs/signages for exits on walls and roofs etc.
5.4.4. Functions of Committee Members
5.4.4.1. Chief Controller
During normal working hours the Chief Controller shall be available in Emergency Control room
& he or Dy. Chief Controller shall give directions to all other committee members based on the
information received from the site controller. For L & T Business Park the site controller will be
coordinating from the BMS Room which is in TC – II building basement, Chief Security Officer
from security Control Room and from Project/Site the site controller from ECR. .
Exclusive telephone extension number i.e. Extn No. 4000 / mobile tel. number of the Chief
Controller / Dy. Chief Controller shall be displayed at all conspicuous locations in the factory for
easy accessibility. For L&T Business Park the BMS Room extension No. is 8989/8999 and
Security Control Room extn No. is 9001/9002. The said extension number shall always be
kept free & shall not be normally used by any security staff/BMS Room staff.
In case of emergencies after office hours or on holidays, the concerned BMS room staff shall
hold the responsibility of this post, who will also inform the Chief Security Officer about the
incident / occurrence and actions initiated by him. Chief Security Officer who in turn shall
inform Chief Controller about the incident.
In case any help is required from the neighboring / external agencies such as Fire brigade /
Civil defence / Local Police / Hospitals / Ambulance / Blood Bank etc. the same will be handled
by Chief Security Officer only and in his absence by the officer appointed by him to handle
such situation. No other committee member shall deal in any way with outside agencies for
mitigation of emergency.
5.4.4.2. Site Controller
Based on the geographical locations of the shops/buildings/Projects, following members are

nominated as site controllers.
L&T InfoTech - Mr. Tushar Ajgaonkar

TC II Bldg. - Mr. P Muthu Kumar
Mr. BC Kharkwal
Project/site - Mr. Shankar Lingam Chowke
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The site controller shall inform about the emergency situation to the Chief Controller on
exclusive extension number or his mobile number and wait for instructions from the Chief
Controller / Dy.Chief Controller. The Site Controller shall not issue any instruction whatsoever
to any other Committee Members which may result in confusion.
5.4.4.3. Fire Safety Incharge
On receipt of information from any source, the Fire Officer shall check with Chief Controller and
rush to the place of incident along with his team & security team and shall also communicate
emergency squad members from the shop / location where the incident has taken place to
rush to the site. In L& T Business Park/Project/Site the fire officer will coordinate with site
controllers and fire marshal appointed.
The Fire & Safety Officers shall evacuate and carry out rescue operation with the help of
emergency squad members and if the situation is beyond their control, the Fire Officer shall
inform the Chief Controller to seek help from outside agencies.
5.4.5. Medical Officer
5.4.5.1. After receiving the information, Medical Officer along with his team shall check
with the Chief Controller and rush to the site of incident along with ambulance and
provide First Aid to the injured or transport them to the concerned dispensary and
decide the course & nature of treatment.This shall include -
a) Search, rescue
b) Triage & stabilization of victims
c) Hospital treatment & redistribution of patients
5.4.5.2. Triage - Rapidly classifying injured based on:
a) Severity of injuries
b) Likelihood of survival with prompt medical intervention
c) Priority given to victim whose immediate / long term prognosis, dramatically affected by
simple intensive care
d) Only approach providing maximum benefit to greatest number of injured
e) Determine transportation priorities and admission to hospital
5.4.5.3. Colour code classification of triage –
a) Red - Priority
b) Yellow - Medium priority or transfer
c) Green - Ambulatory patient
d) Black - Dead / Moribund
The above labels will be available with Medical Department.
Tagging for patient identification –

- Name
- Age
- Place of origin
- Triage category
- Diagnosis
- Initial treatment
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In case the medical facilities are inadequate, he shall inform the Chief Controller and seek his
help or take help of external hospitals in consultation with Chief Controller.
The Medical Officer shall be continuously in touch with the Hospital authorities and keep the
updated information about the patients & keep the Chief Controller informed about the
situation.
5.4.6. Engineering Incharge
The Engineering Incharge after receiving the information shall contact the Chief Controller and
inform him about the action initiated to isolate the machines / power / generators – as per the
situation. For L&T Business Park buildings/Projects/site he will coordinate with the facilities
team/BMS Room/ Project manager. He will not do any operation independently which can
cause harm to the life and or property. He shall also ensure availability of water with sufficient
pressure and quantity. Necessary help for civil work / removal of debris etc. shall be arranged
by him.
5.4.7. Site Controller
 Any Emergency noted in his respective area is to be immediately communicated to

Chief Controller / Dy. Chief Controller.
 Also, he can communicate this over phone on Emergency telephone no. 4000, which is
kept at the Gate No. 1.
 He is responsible for taking care of employees and material of his area during
Emergencies.
 If the area is likely to be flooded, the electrical supply of that area is to be cutoff with
the help of electrician.
 If evacuation is required to be done, he has to guide his employees to assemble at a
safer place.
 Any further instructions from Chief Controller are to be followed.
5.5. Declaring Emergency
In case of any such major hazards, which is likely to cause extensive damage to property
or human life, the Chief Controller shall communicate through the various communication
channels like blowing of siren, Telecommunication, Public Address System available with
him and make the employees aware of the situation and give instruction / direction what is
expected from them and instruct them to evacuate / assemble at designated assembly
points as under:
Powai West – Garden between C&D building, near R&D building

Powai East - L&T Business Park/ Project/Site - either side of the building/ designated
assembly points.
5.6. Co-ordination with Internal & External Agencies:
The communication of a disaster refers to the escalation channel that needs to be followed
during the notification or occurrence of disaster (or if the disaster has occurred). It shall
depend on its nature whether it’s a predictable or an unpredictable disaster. A predictable
disaster is the one that is followed by a warning or a notification whereas in case of an
unpredictable disaster there is no warning or notification.
After taking stock of the situation based on feedback received from various members of central
committee the Chief Controller shall decide if any help needs to be sought from neighboring /
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external agencies. This should also be made known to all employees through different
communication channels viz. public address system, circulars, Powai pageant, newsletters, e-
mails etc. working in different shift to avoid confusion.
5.7. Directing Rescue Operations
All the members of Central Emergency Committee shall work under instructions from Chief
Controller and shall take decisions in their areas of operation, however they shall keep the
Chief Controller informed about the action being initiated and update him on the same.
5.8. Medical Facilities
Medical team shall carry out all operations as per their normal practice & shall keep Chief
Controller informed about the latest status of affairs. In case of any decision out of their
purview, they shall take necessary guidance from the Chief Controller.
5.9. Declaring Normalcy
After all operations are over the Chief Controller shall declare the normalcy.
5.10. Documentation
The Chief Controller on completion of the activities, keep track of the events and record the
same. He shall inform the Management / Occupier about the occurrence and in consultation
with all committee members suggest / recommend additional facilities / amendment in
procedures required to meet such situation in future.
5.11. Mock drills
To ensure smooth, efficient and panic free response from employees at the time of emergency,
the mock drills shall be conducted on six monthly basis. The mock drills shall help modify and
improve the procedures / action plan for disaster management.
5.12. Evacuation- Flow Chart
Disaster Notification
Information received at the BMS/ERC Desk
Building manager/Site Controller in consultation with Employees may return back to original lo
No
Chief Controller-
to assess the situation & check for the need for Evacuation
ng manager/Site Controller orders the Evacuation of the entire premise and all the floor wardens/Marshals to assist him.
All the occupants proceed towards the nearest exit and

assemble at the Assembly area
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5.13. Activities to be undertaken in case of Evacuation
Activities to be undertaken In Case of
All Rep of Client/Tenant’s to meet at the BMS Office/ ECR for a brief on the action plan within
Stay
two minutes from time they receive the Calm and Don’t
information. Panic
All the walkie talkie channels to switch over
to Channel No. 1 or the emergency channel (If Applicable).
All the entry into the property to be stopped. The Head of property to assign somebody from
team or himself to inform the necessary emergency authorities.
Parking Staff/Security
Security Staff E & M Staff House-keeping Staff Tenants/Clients
Guide all the persons to To cut off the supply of Search all the wash-
Cordon off the entire the affected area. The Fire Marshal of the
move out of the rooms.
property and stop all Unit to cut off the supply
basements from the
entries to the property. of the electricity of the
nearby exit.
Unit.
To disable any Guide all the

Guide all the clients/their automated doors and customers to
staff and customers to the keep them open. assembly
Stop any entry or exit of assembly area. Switch off the AHU
the vehicles form the supply of the unit.
basements. All the AHU’s to be To follow the Fire
switched off before fighting team and keep
To man all the exit evacuating. on clearing the affected Help physically
points to stop entry area after the action. disabled people to move
Simultaneously carry a
thorough check of the until next orders. out of the unit to the
basements. security personnel.
All the elevators and
escalators to be Form part of the search
Assist the local parties and rescue
authorities in their switched off and
To close down all the parties.
actions grounded.
entries of the After moving the
basements. customers and other staff
members out, evacuate the
Be prepared for the unit.
Help physically
disabled people to Plumbers to check salvage work if and
In case there is an move away from the water level and auto when required.
instruction for vacating affected area. mode of pump and
the vehicles deploy evacuate. During the evacuation
enough personnel to to make sure that all
Help physically
avoid any chaos and important documents
disabled to evacuate
jam at the exits. and cash is taken along
and also assist the
To be prepared for security to evacuate and unit is locked and
receiving the local To move all the to report the head count
contractor laborers out. any casualties or
emergency authorities injured personnel. to the security Warden
and make arrangements Be prepared for at the Assembly Area.
To move out all the for their actions. evacuation.
Wardens to the Assembly
Area.
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6. LIST OF ANNEXURES
1. Powai East / West Plan showing locations of Emergency Control Centre.

2. Fire tender movement
3. Firefighting (hydrant) schematic layout
4. Refuge areas in project
5. Disaster Management Team
6. List of telephone Nos. of Committee Members
7. Names of LTR ERT Members and their contact Nos and locations
8. L&T Project/Site Construction Emergency Response Team
9. List of Fire Fighting Equipments
10. Guidelines for providing information to Chief Controller – Flow charts
a) Fire / Explosion
b) War
c) Flood
d) Earthquake
e) Bomb Explosion
11. Address & Tel Nos. with names of
a) Directorate of Industrial Safety & Health
b) Maharashtra Pollution Control Board
c) Fire Brigade
d) Police Stations
e) Hospitals / Blood Banks
f) List of PPE to be always kept in Emergency Control Room
g) Residence & Mobile Nos. of all Disaster Management Team Members and Senior
Management personnel.
12. Addresses and phone numbers of external agencies
13. STANDARD OPERATING PROCEDURES
a) Appendix 1 - Standard Operating Procedure (SOP) For Evacuation
b) Appendix 2 - Standard Operating Procedure (SOP) For Earthquake
c) Appendix 3 - Standard Operating Procedure (SOP) For Bomb Threat
d) Appendix 4 - Standard Operating Procedure (SOP) For Floods
e) Appendix 5 - Standard Operating Procedure (SOP) For Terrorisms
f) Appendix 6 - Standard Operating Procedure (SOP) For Human And Man Made Threats
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ANNEXURE – 1
Powai East / West Plan showing locations of Emergency Control Centre.
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ANNEXURE 2 - FIRE TENDER MOVEMENT
Fire Tender Movement Plan, L&T Realty Project, Powai,
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ANNEXURE 3- FIRE FIGHTING (HYDRANT) SCHEMATIC LAYOUT
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ANNEXURE 4- REFUGE AREAS IN PROJECT
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ANNEXURE 5 - DISASTER MANAGEMENT TEAM
CHIEF CONTROLLER
Mr. D.C Mandlik
SITE CONTROLLERS
DY.CHIEF CONTROLLER
MEDICAL IN-CHARGE
InfoTech : Mr. Tushar
Col. Sachin Kulkarni Dr. K. J. Kamat
Ajgaonkar TC II Bldg. : Mr. P
Muthu Kumar
& : Mr. IN-CHARGE
ENGINEERING Bhuwan C
EMERGENCY TEL. No.: FIRE & SAFETY IN-
Kharkwal Powai Project : Mr. Shankar CHARGE
Mr. Manish Shah
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ANNEXURE - 6
List of Telephone numbers of Committee Members
SN Role Name Extn Mobile No. Abb. No.

. No.
1 Chief Controller Mr. D. C. Mandlik 2644 9820238673 -
2 Dy. Chief Controller Col. Sachin Kulkarni 3568 9930510503 #7531
3 Medical In charge Dr. K J Kamat 2416 9820133242 -
4 Engineering In charge Mr. Manish Shah 2127 9833838601 #7706
5 Fire & Safety In Mr. Rajeev Soni 4004 9167986222 #7878

charge
6 Central F&S Mr. S. A. Salankar 3615 9833204345 #7702
Coordinator
7 Central F&S Mr. Saurabh Edlabadkar 2604 9167774776 #7788
Coordinator
Site Controllers
InfoTech, Powai Mr. Tushar Ajgaonkar 9820577958 #7296
Business Park Mr. P Muthu Kumar 8965 9930855988 #7297
Business Park Mr. Bhuwan C Kharkwal 8997 9930965664
Project/Site Mr. Shankar L Chowke 7738027785
ANNEXURE – 7
L&T REALTY EMERGENCY RESPONSE TEAM
S.N Name Dept. Name Mob. No. Extn. No.

1 Chief Security Officer Security -- 9001/9002
2 Kaustuv Roy Head Leasing - 9170
Commercial properties
3 K Mukund Raj Design and Engineering 9833960265 8907
4 Shanbhag B V HR 9819851221 9021
5 Pradeep Thakur HR 8976809984 8537
6 Saurabh Redekar Facility 9920294510 8963
7 Mehul Thakkar Accounts 9819178086 8925
8 Dipak Patil Planning 9892145321 8960
9 Amit Kumar IT 9819272333 8993
10 Pravin Bali Procurement 9930319723 8901
11 Sunny Panchal Architect 8879287068 8544
12 Amit Bhatkande Snr Engineer 7506401345 9657
13 Yahya Mansuri Costing 9920102460 8582
14 Vishal Kapadia Structural 9867593606 8996
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ANNEXURE – 8
L&T CONSTRUCTION EMERGENCY RESPONSE TEAM
Sl No Name Designation Contact No.

1 C. B. Reddy Project Head 7718822279
2 Ajoy Kumar Muhury Project Manager 9821280215
3 Jayant P Gosavi Area In Charge 9619014766
4 Shankar L Chowke EHS Manager 7738027785
5 Joydip S Choudhury Planning Manager 9004207398
6 Sriram N Construction Manager (SANOFI &TC-IV) 9819317437
7 Ajit Y. Jamble Construction Manager ( Finishing) 9867263595
8 Ganesh Chavanke. Asst.Construction Manager (Tower1& 6) 9970641513
9 Yogesh R. Borase Construction Manager (Tower 2 & 5) 9619927683
10 Ponkumar Asst. Construction Manager (Tower 4) 8698361965
11 Swapnil Deshmukh Asst. Construction Manager (Tower 8) 9702775278
12 Ganesh Kumar Pammi P&M In Charge 9619180836
13 Prakash S Khekare Accounts & Admin In-charge 9869023391
14 Niraj A Shah Asst. Admin In-charge 9821850951
15 S. Das QAQC Manager 9545572167
16 Jasmeet Singh MEP In-charge 9769437969
17 Chandrashekhar Iyer Store In-charge 9820067687
18 Lalit Athalye IR Supervisor 9987556821
ANNEXURE – 9
FIRE FIGHTING EQUIPMENT
Equipment West East

Fire Tender 1 NO.
Fire Extinguishers 904 Nos. 135 Nos.
Fire Hydrant Posts 159 No. 63 No.
Fire Hydrant Pipe line 3,400 metre 3,050 metre
Fire Reservoir (Water) 2,00,000 litre 2,50,000 litre
Hydrant Pump 1 No. 1 No.
Booster Pump Nil 1 No.
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ANNEXURE 10
A) EMERGENCY GUIDELINES IN CASE OF FIRE
Fire
Observer to alert BMS/ERT

& Site controller. Inform Emergency Control Centre on extn.4000/8999/8989
Identify type of fire and initiate fire fighting using appropriate extinguishers
No Yes
Fire Controlled & Extinguished
Inform Chief Controller Inform Fire Officer

& Fire Officer
Determine whether Human life is in danger

N Y
Cordon off emergency area Cordon off emergency area
Continue fire fighting operation Evacuate People
First Aid Triage
If fire is uncontrollable seek help from external agencies

Continue fire fighting operation
Inform DISH
Documentation of Incident
Insurance claim by Site Controller

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B) EMERGENCY GUIDELINES IN CASE OF WAR
W
Warning
ar
(Media / Govt. Agencies)
Precautionary Measures Emergency ration including water
Air Raids
Communication / Air Raid

Sirens / Public Address System
Switch off power at Night

Shelters identified:
Powai-West:
Employees to rush to earmarked shelters
E4 basement
South Block
Powai-East:
Emergency team to follow instructions as applicable in case of any Disaster
- TC II Basement
Wait for all clear signal
Documentation of Incident Inform DISH

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C) EMERGENCY GUIDELINES IN CASE OF FLOOD
Cut offFloo
Power Supply
d
Raise alarm and advise people to go on upper floors of buildings preferably above
Arrange 3rd floor
medical or affected
aid to roof people
First
Evacuation Aid &
Triage
Shift to period
Arrange for air dropping of food to sustain for emergency
hospital,
if
required
Documentation of Incident Inform DISH
Insurance claim by Site

Controller
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D) EMERGENCY GUIDELINES IN CASE OF EARTHQUAKE
Earthquake
People to rush to
open areas /
Assembly point –
Inform Chief Controller
Powai (E)
1) L&T Business Park
Raise alarm through Public Address System 2) Project/Site
designated
assembly
points.
After tremors subside arrange for Powai (W)

1) Rose
Garden
Search & rescue of trapped people with the help of sniffer dogs (Police)
between C&D
buildings.
2) Near R&D building.
First Aid & Triage
Keep traffic Movement clear
Arrange food for affected people
Clear all debris
Inspect all buildings
Documentation of Incident
Inform DISH
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ANNEXURE -11
LIST OF PPE’s AVAILABLE IN STORES – POWAI (WEST)
S. No. ITEM DESCRIPTION

1. APRON PVC PVC APRON 24” X 36” YELLOW COLOUR
2. EAR MUFF EAR MUFF WITH HEAD BAND
3. EAR PLUG FOAM FOAM PLUGS WITH TYING CORD
4. EYE SHIELD PLAIN EYESHIELD WITH ELASTIC BAND-PLAIN
5. EYE SHIELD GREEN EYESHIELD WITH ELASTIC BAND-GREEN
6. FACE SHIELD PVC HOOD WITH TRANSPARENT VISOR
7. FINGER STALLS RUBBER STALLS IN SET OF FIVE
8. GLOVES ELECTRICAL CRYSTAL MAKE ELECTRICAL GLOVES
9. GLOVES NYLON WHITE NYLON CLOTH HANDGLOVES
10. GLOVES POST-MORTEM POST-MORTEM ORANGE COLOR GLOVES
11. GLOVES PVC (YELLOW) PVC GLOVES WITH SERRATION ON PALM.
12. GUMBOOT PVC ACID / ALKALI PROOF GUMBOOTS
13. HOOD CANVAS DRILL CANVAS CLOTH HOOD
14. KEROCLEAN TUBE 100 GMS. KEROCLEAN TUBE 100 GMS.
15. KEROCLEAN 5 KG. JAR KEROCLEAN 5 KG. JAR
16. KERODEX 71 JAR 100 GMS. KERODEX 71 BARRIER CREAM 100 GMS.JAR
17. KERODEX 52 & POWDER KERODEX 52 CREAM & POWDER
19. KERODEX 71 – 5 KG. JAR KERODEX 71 BARRIER CREAM– 5 KG. JAR
20. KERODEX L.D.C. TUBE KERODEX LIGHT DEFLECTANT CREAM
21. LUNG PROTECTOR LUNG PROTECTOR WITH CATRIDGE
22. MASK MP8 DISPOSABLE MP8 MASK WHITE COLOUR
23. MASK OP2 DISPOSABLE OP2 MASK WHITE COLOUR
24. RIO-REINOL CREAM 200 GMS RIO-REINOL CREAM IN 200 GMS JAR
25, SAFETY BELT SAFETY BELT WITH 11FT. LIFELINE
26. SAFETY SHOES SAFETY SHOES WITH LEATHER LINING
27. SPECTACLES PLANO PLANO SPECTACLES WITH SIDE SHIELDS
28. SPECTACLES 3 DIN 3DIN SPECTACLES WITH SIDE SHIELDS
32. HEAT RESISTANT SUIT HEAT RESISTANT SUIT WITH FLANNEL LINING
33. GLOVES SURGICAL NATURAL WHITE SURGICAL GLOVES
34. HELMET AS PER IS: 2925 – 1984
35. LEG GUARD MADE OF LEATHER
36. NON ASBESTOS HAND KEVLAR/ CERAMIC FIBRE HAND GLOVES
GLOVES
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ANNEXURE – 12
ADDRESSES AND PHONE NUMBERS OF EXTERNAL AGENCIES
1. Directorate of Industrial Safety and Health Ph.26572504

5th floor, Commerce Center 26572509
Tardeo, Mumbai 400 034
2. Maharashtra Pollution Control Board Ph. 24010437

Kalpataru Point, 3rd & 4th floor, 24014701
Sion Matunga Scheme Road No.1, 24020781
Opp. Cine Planet Cinema
Near Sion Circle
Sion (E), Mumbai 400 022
3. Mumbai Fire Brigade Ph. 29200940

Marol Maroshi Road 29200941
Marol
Andheri (E), Mumbai 400 059
Control Room Ph. 101
4. Powai Police Station Ph. 25702690

Saki Vihar Road 25700218
Near Powai Garden 25702863
Powai, Mumbai 400 072
Police Control Room Ph. 100
Hospitals
5. Mukund Maternity & surgical Nursing Home Ph. 28325433
Next to Marol Pipe Line 28328456
Andheri Kurla Road 28391059
Andheri (E), Mumbai 400 059
6. Dr. Agashe’s Orthopedic Nursing Home Ph. 25033026

Vrindavan, Opp. Bazar Ward Mkt. 25030419
Near Kalpana Talkies
Jn. of LBS Marg & Kurla Andheri Marg
Mumbai 400 070
7. Holy Spirit Hospital Ph. 28248500-08

Mahakali Caves
Road Andheri (E)
Mumbai 400 093
8. Hiranandani Hospital Ph. 25763333

Powai 25763330
Mumbai 400 076
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Blood Banks
9. Bhagwati Hospital Ph. 28932461 / 62 / 66
10. Bombay Hospital Ph. 22067676
11. Breach Candy Hospital Ph. 23682777 / 2888
12. Cama Hospital Ph. 22611871 / 6667
13. Cooper Hospital Ph. 26205909/ 7254
14. G.T. Hospital Ph. 22621464 - 67

22625060
15. J.J. Hospital Ph. 2375555 / 3754995
16. KEM Hospital Ph. 24135189

24136051
17. Kokilaben Dhirubhai Ambani Juhu Ph. 30696969
18. Rajawadi Hospital Ph. 21025149
19. Sion Hospital Ph. 24076381

24092020
20. H.N. Hospital Ph. 23855555/ 66106414
21. Holy Family, Bandra Ph. 30610366
22. Indian Red Cross Society Hospital, Fort Ph. 22644030
23. Jaslok Hospital Ph. 66573333
24. Nanavati Hospital Ph. 26119924

26182255
25. Tata Memorial Hospital Ph. 24146750/ 24177600

24161817
26. St. George Hospital Ph. 22620344/22621420
27. Hinduja Hospital Ph. 24451515/24452222
28. Suruben Hitech Malad Hospital Ph. 28887676 /28886464

28808287/28714060
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Appendix – 1 Standard Operating Procedure (SOP) for Evacuation
Scope
1. This SOP is for evacuation of all personnel from LTR Building Office, Powai
Projects/Sites and all vehicles from the compound. Its purpose is to provide the
essential guidelines to the employees for the safe and efficient evacuation from Office
building/Projects/site premises.
2. This is to be read in conjunction with the SOPs on Fire Fighting, Earthquake and Medical
Aid.
Need for Evacuation
3. The need for evacuation could arise due to any one or more of the following:-
(a) Fire
(b) Natural Disaster.
(c) Man-made Disaster.
(d) Requirement of the Management.
Important: Be it an actual or a simulated incident, the procedure to be followed or actions

taken will be the same as specified in the succeeding paragraphs.
Intensity of the Incident
4. The intensity of the incident could be local, marginal, high. Also the measures to be
taken and the decision & procedures of evacuation depends on the intensity of the
incident. This decision lies with the Building manager at the time of the incident within
the guidelines of this SOP. This has to be done in consultation with the Security and
fire-fighting authorities.
Time of the Incident
5. The incident may take place any time, during the operational or the non-operational
hours. The actions listed in this SOP will apply for both the contingencies. However, in
certain situations, actions will have to be taken using the ingenuity of the personnel
present.
Reporting of the Incident
6. The incident could come to notice as a result of one or more of the following reasons
and the reporting action will be taken as follows :-
(a) The magnitude of the incident being so large, for instance an earthquake or an
explosion, that everyone becomes aware of it immediately.
(b) The incident is localised initially that it is noticed by one or more of the
employees, tenants, visitors or customers. The incident would invariably be
intimated to the closest security supervisor/guard on duty.
(c) The incident, say, a fire, has been noticed by the person on duty in the BMS
Control Room, either due to the sounding of the alarm or noticed on the CCTV
monitor.
(d) During normal working hours the Chief Controller shall be available in
Emergency Control room & he or Dy. Chief Controller shall give directions to all
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other committee members based on the information received from the site
controller.
Note: The reporting hierarchy for different shifts and contingencies and their telephone
numbers, in addition to the telephones numbers of important agencies, i.e., the
Police Station, the Fire Station and the Hospital(s) should be displayed
prominently in the BMS Room with names.
7. Declaring Emergency:
In case of any such major hazards, which is likely to cause extensive damage to
property or human life, the Chief Controller shall communicate through the various
communication channels like blowing of siren, Telecommunication, Public Address
System available with him and make the employees aware of the situation and give
instruction / direction what is expected from them and instruct them to evacuate /
assemble at designated assembly point.
Raising an Alarm
8. The need to raise a general or a localised alarm will be decided by the BMS/ECR
Manager/Site Controller. The alarm could be raised in (one or more of) the following
manners:-
(a) Manual Calling: Though this is an available option, it should be resorted only if
other options are not available. Since the voice is not likely to be audible in the
ensuing chaos and multiple manual callings will create confusion.
(b) Flashing of Exit Beacons: If the provision exists, however, this will be
supplemented by announcements on the Public Address System.
(c) Public Address System: Rising of the alarm over the Public Address System
should be preceded by the word “Attention” twice before conveying the
instructions for evacuation. These instructions could be issued across the entire
building/site or to selective zones/areas, as instructed by the BMS centre
Manager / Chief Security Officer. At the sounding of the alarm, all
employees, who are not at their duty stations but present in the
Building/site, should report immediately to the BMS/ECR.
Necessity of Evacuation
9. The requirement to evacuate the building premises or otherwise will be decided by the
BMS/Site Controller / Chief Security Officer, preferably after consultation with the police
and the fire-fighting authorities. Further actions will be dictated by this decision.
Evacuation Assembly Point/Refuge Area
10. The Evacuation “Assembly Point” will be signposted using a standard 4 feet X 3 feet
sign, mounted on a post of 6 feet height, at the pre-determined location. The lettering
on the sign will read “Evacuation Assembly Point” both, in English and the local
vernacular in blocks. The size of the lettering will be minimum 5 inches X 3 inches and
will be painted in white over a blue background. An alternate Evacuation Assembly Point
will be decided and mentioned in this SOP. (Location of the Evacuation Assembly Point
and the alternate Evacuation Assembly Point is marked on the Evacuation Plan). The
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refuge area will be allocated in each building as per the approved design and structure
of the building.
Immediate Actions
11. When the decision has been taken to either evacuate the building or parts of it, the
following actions will be taken immediately:-
a) Notify the BMS, the Fire Station and the Hospital(s).

b) Disable all the elevators and the escalators.
c) Notify the neighbouring unit(s) if a Mutual Aid Plan has been practised with
them.
d) Switch off the electric mains.
e) Try to control the cause of the emergency, if feasible. However, this should not
be done at the risk of one’s own life.
f) Enforce strict control at the main entry of the building for enabling free and
unhindered access to the security, fire-fighting and the medical personnel.
Distribution of Resources. (To be decided by the BMS/Site Controller)
12. All the resources available to the BMS/Site Controller/ Chief Security Officer at the time
of the incident should be mobilised, including the personnel on rest/relief or on a meal
break. These will include the security, housekeeping and the technical personnel and
others. The BMS/Site Controller/ Chief Security Officer should promptly assess the man
power available to manage the crisis.
13. The distribution of man power resources will inevitably vary, depending upon the
different stages of the emergency. The recommended distribution is for each stage, are
given below this is (and will have to be) decided by the BMS/Site Controller/ Chief
Security Officer based on the manpower availability, peculiarities of the Building, the
area and composition of the Building:-
(a) Stage I. When the incident has just occurred, is localized and is likely to be
brought under control with own resources, the distribution should be as follows:-
(i) Guards at the main entry to the Building premises, in the SCR, in the
parking areas/basements, in the DG area and also at any other critical
area (to be decided by the BMS/Site Controller/ Chief Security Officer
(ii) One guard at each fire escape /refugee area on each floor.
(iii) Remaining guards at the Building of the incident to form the Fire-Fighting
and the Cordon Parties. This is done on the premise that the emergency
may be brought under control with own resources.
(b) Stage II. When the scope of the crisis is seemingly enlarging and evacuation
from the Building has been ordered, the distribution should be as follows:-
(i) Same as at sub-paragraph 13(a) (i) above.

(ii) Same as at sub-paragraph 13(a) (ii) above.
(iii) Guards for the Cordon Party. The requirement of own resources for the
fire-fighting duties would reduce by now with the arrival of the fire-
fighting personnel.
(iv) The remaining guards to be distributed equitably amongst all the refuge
floors, including the parking areas, to facilitate evacuation to the
Evacuation Assembly Point.
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(c) Stage III. After evacuation has been completed and the Building premises and
the Building are at the disposal of the police and the fire-fighting personnel, the
distribution should be as follows :-
(i) Guards as required by the police and fire-fighting personnel to assist

them.
(ii) Remaining guards at the Evacuation Assembly Point under the leadership
of Site Controller/ Chief Security Officer/Chief Controller.
Cordon Party
14. This party will be led by and comprise the following:-
(a) The nominated Security Supervisor or the Security Guard till the arrival of the
Chief Controller and Dy. Chief controller.
(b) By the Chief Controller once he arrives.
(c) All the security guards /Fire parties/marshals, as nominated.
15. The duties of this party are:-
(a) Cordoning off the area of the incident and preventing any persons, other than
the fire-fighting, police and the medical personnel, from accessing the area.
(b) Keeping the main entry and exit points free for the movement of the fire-
fighting, police and medical personnel and equipment as also for the evacuation
of casualties.
(c) Guide the fire-fighting, police and medical personnel within and around the
building premises, if required.
(d) Keeping contact with the fire-fighting party leader to know the extent and
situation of the incident.
(e) Assist in evacuation of medical casualties and will also assist disabled persons
towards the fire exits and out of the building.
(f) Ensure that the Evacuation Assembly Point/refuge area is safe from the
consequences of the incident and, if not, then establish the alternate Evacuation
Assembly Point/refuge area.
(g) Ensure that the lane for incoming vehicles, specially the fire-fighting, police and
the medical vehicles, is kept free at all times.
(h) Will evacuate the building and subsequently the premises on the orders of the
BMS manager/ Chief Security Officer/Site Controller. Will also ensure that the
security personnel deployed at various other locations evacuate and reach the
Evacuation Assembly Point when instructed by the BMS Manager / Chief Security
Officer/Site Controller.
Duties of BMS/ECR (Building Management System) in charge
16. The person nominated as in charge of the BMS/ECR Control Room staff should be a
mature, experienced Supervisor who has been in the Office Building for at least 3-4
months and is known to remain reasonably calm in adverse situations. Another staff
should always be placed with him to assist him in carrying out duties during an
emergency. Some of the tasks which BMS/ECR In charge will be required to perform are
enumerated below and the same should also be displayed prominently in the BMS/ECR.
(The list of tasks is attached as follow):-
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a) Monitor the CCTV at all times, especially during an emergency. Look out for any
person stuck or left behind and unable to evacuate.
b) Allocation of manpower at all means of communication available in the BMS/ECR. On
being informed about an incident/emergency, immediately inform the Site
Controller/Chief Security Officer or the next persons in hierarchy subject to the
availability with all the details available.
c) Raise a general/localized alarm, as directed by the Building Manager/Site Controller
/ Chief Security Officer on the Public Address System. Precede the announcement
with the word ‘Attention’ twice.
d) Inform the Fire-Fighting Station, Police Station, Hospital(s) and anyone else, as
instructed by the Chief Security Officer/Chief controller.
e) Call for all the employees to report to their Emergency Duty stations. Confirm the
same subsequently and record it.
f) Confirm that electrical mains, elevators and escalators have been switched off and
inform the Shift Engineer /Site Controller/ Chief Security Officer.
g) Convey instructions from the BMS/ECR manager/Site Controller/Chief Security
Officer to concerned persons, if directed.
h) Make periodic announcements on the Public Address System regarding maintenance
of calm, preventing panic, existing situation if correctly known, advising the
disabled/infirm persons to contact the nearest security personnel.
i) Announce an “All Clear”, when instructed by the BMS manager/Site Controller Chief
Security Officer, to indicate the termination of either the practice drill or controlling
of the incident.
Movement of Vehicles
17. In the eventuality of an emergency, unnecessary movement of vehicles would hamper

the evacuation and rescue operations. It is imperative that movement of vehicles be
strictly controlled to obviate the said situation. As is evident, the maximum number of
vehicles would belong to the customers and be parked in the basement parking areas.
The following sequence will be followed which is related to the three stages mentioned:
(a) Stage I. The personal vehicles will be allowed to be taken out by the
owners in an extremely controlled manner so as not to create a logjam inside
the parking area. 2 to 3 vehicles should be allowed to exit from the basement at
one time before taking permission from the security personnel at the Mall exit
whether the next lot can be released. This is done to prevent a vehicle logjam
outside the Building. Vehicles must not overtake each other. The security guard
at the exit will note down the Registration Numbers of the vehicles, leaving the
building premises. It will be ensured that the Main Entry to the premises is kept
free at all times for enabling uninterrupted access to fire-fighting, police and
medical personnel/vehicles/equipment. However, even in this stage, if the
Site Controller/ Manager feels that there should be no vehicle in/out
movement, it may be so instructed specifically.
(b) Stage II. On issue of instructions from the Site Controller/ Chief Security
Officer to commence evacuation, the following actions must be taken
immediately in respect of the vehicles and their owners or drivers:-
(i) All persons in the parking area, basement or outside, who will be waiting
to take out their vehicles during Stage I will be ushered out and taken to
the Evacuation Assembly Point.
(ii) During evacuation process, including casualty evacuation, (that will be on
during this stage), movement of all vehicles will cease. It will be ensured
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that the main entry and exit, the carriageway and the passage around
the building are kept free for the movement of the
personnel/vehicles/equipment from the fire-fighters, police and the
medics.
(c) Stage III. Even after evacuation has been completed, vehicles will not be
allowed to be taken out till explicitly permitted by the fire-fighting and the police
authorities present at the building. Even after that, the movement of vehicles
will be controlled.
18. Assistance to Persons with Disabilities
(a) During an emergency, any person who would need assistance in evacuating the
Building via the stairwells will notify any of the building employees of his/her
need for special assistance. The need for assistance could result from mobility
impairment, a respiratory problem, a vision or hearing impairment or an injury
resulting in a temporary impairment for mobility.
(b) Such persons will be provided immediate assistance by the BMS staff present to
ensure their expeditious evacuation.
19. Points to Remember
(a) Help in maintaining calm and controlling panic.

(b) Use stairways; not elevators and escalators.
(c) Advised to walk: Not to run.
(d) No wastage of time in collecting personal items.
(e) Use all available exits.
Public Relations
20. In case any help is required from the neighboring / external agencies such as Fire
brigade / Civil defence / Local Police / Hospitals / Ambulance / Blood Bank etc. the same
will be handled by Chief Security Officer only and in his absence by the officer appointed
by him to handle such situation. No other committee member shall deal in any way with
outside agencies for mitigation of emergency.
Co-ordination with Internal & External Agencies:
21. After taking stock of the situation based on feedback received from various members of
central committee the Chief Controller shall decide if any help needs to be sought from
neighboring / external agencies. This should also be made known to all employees
through different communication channels viz. public address system, circulars, Powai
pageant, newsletters, e-mails etc. working in different shift to avoid confusion.
Directing Rescue Operations:
22. All the members of Central Emergency Committee shall work under instructions from
Chief Controller and shall take decisions in their areas of operation, however they shall
keep the Chief Controller informed about the action being initiated and update him on the
same.
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Medical Facilities:
23. Medical team shall carry out all operations as per their normal practice & shall keep Chief
Controller informed about the latest status of affairs. In case of any decision out of their
purview, they shall take necessary guidance from the Chief Controller.
Declaring Normalcy:
24. After all operations are over the Chief Controller shall declare the normalcy.
Documentation:
25. The Chief Controller on completion of the activities, keep track of the events and record
the same. He shall inform the Management / Occupier about the occurrence and in
consultation with all committee members suggest / recommend additional facilities /
amendment in procedures required to meet such situation in future.
Mock drills:
26. To ensure smooth, efficient and panic free response from employees at the time of
emergency, the mock drills shall be conducted on six monthly basis. The mock drills shall
help modify and improve the procedures / action plan for disaster management.
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Appendix 2 - Standard Operating Procedure (SOP) For Earthquake
Objective
1. The main objective of this SOP is to establish a procedure for handling the incident of
an earthquake if it strikes building/Project/site.
2. The objective is also to ensure that no harm or injury is caused to any customer,
visitor, tenant or employee as a result of the earthquake or actions that may be
initiated consequent to the incident of earthquake.
3. This will be read in conjunction with the SOPs on Fire-Fighting, Medical Aid and
Evacuation.
Policy
4. To ensure that the procedure is simple, clear and easy to follow to enable continuous
training of all concerned persons and effective handling of the incident if it occurs.
Definition of an Earthquake
6. An earthquake is the sudden violent movement of the earth's surface due to the
release of energy in the earth's crust. Earthquake is a perceptive movement of
the earth’s surface. The movement of one rock mass or plate against another
causes vibration that shakes a part of the earth’s crust and all structures resting
on it. Earthquake is the greatest destroyer of manmade buildings, bridges,
power plants and industrial structure etc.
Seismic Zone Map of India

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ZONE Intensities* of Earthquakes in each Zone

This zone is susceptible to earthquakes that can be felt by all and may
frighten people enough to run outdoors. Dishes and glassware break,
II books fall down, heavy furniture gets moved. Few instances of fallen
plaster and some damage to buildings may also be observed.
(Intensity: I to VI)
In Zone III, earthquakes of higher intensity may be felt. Earthquakes
that frightens everyone, making it difficult for people to stand. Even
III people in moving vehicles may feel such quakes. Structures/buildings of
good design and construction suffer slight damage, while poorly
designed /built ones suffer considerable damages. (Intensity: VII)
This zone is susceptible to strong earthquakes, which create panic
all over, moving even heavy furniture. Such earthquakes could cause
moderate damage in well-designed/built structures/buildings, while
IV
poorly built structures suffer great damages. Other effects could be
landslides on steep slopes, cracks in ground up to widths of a few
centimetres and water in lakes could become turbid. (Intensity: VIII)
This is the maximum risk zone in the country and is susceptible to
great earthquakes. Quakes that can cause total panic and considerable
damage to life and property. Considerable damages happen even in
specially designed structures. Great damage in buildings with partial or
V total collapse. Railway tracks bend and roadways get damaged; ground
cracks to widths of several cm, underground pipes break, landslides,
rock falls and mud flows occur, large waves in water. Where intensities
exceed XI, total destruction may be caused with changes in landscape
that could even change the courses of rivers. (Intensity: IX and above)
Intensity is here considered a classification of the severity of the ground shaking on the basis
of observed effects in a limited area and is measured in the MSK Scale ranging from I to XII
6. According to the Seismic Zone Map of India identified in the UEVRP, areas which have
population exceeding half a million in earthquake Zones III, IV, V are as follows:-
(a) Zone III :- Ghaziabad, Ahmedabad, Vadodhara, Rajkot, Bhavnagar, Surat,
Mumbai, Agra, Bhiwandi, Nashik, Kanpur, Bhubneshwar, Cuttack, Asansol,
Kochi, Kolkata, Varanasi, Bareilly, Lucknow, Indore, Jabalpur, Vijayawada,
Dhanwad, Chennai, Coimbatore, Mangalore, Kozhikode,Trivandrum.
(b) Zone IV: - Dehradun, New Delhi, Jamunanagar, Patna, Meerut, Jammu,
Chandigarh, Amritsar, Jalandhar.
(c) Zone V: - Guwahati and Srinagar.
Pre-Earthquake Preparations
7. While an earthquake will strike without any notice or warning, certain pre-earthquake
preparations can go a long way in mitigating the post incident losses and damages.
These are as follows :-
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(a) Ensure that the structure is earthquake-proof.

(b) Procedures and drills on evacuation are regularly practiced.
(c) All the employees and the occupants are in the know of their roles and
responsibilities for all contingencies.
(d) Continuous liaison is maintained with civic agencies so that prompt assistance is
received, when required.
(e) Items and objects maybe which cause injury, like heavy/blunt/sharp items,
ought to preferably not be kept overhead, especially in the shops/Pantry/office.
(f) Requisite emergency and recovery equipment, like ladders and personal
protective equipment should be catered for and every one should know their
location and usage.
Responsibility
8. The BMS Manager/Site Controller will be responsible for handling the incident of an
earthquake for which he/she will be assisted by the Chief Security Officer/Chief
Controller, and their teams. In case the BMS Manager/Site Controller is not available,
the person who has been nominated as the next in hierarchy will supervise and handle
the incident. Clear hierarchy for reporting, controlling and handling the
disaster/emergency for each contingency should be laid down and made
known to every employee/client and tenant of the Building.
9. In addition, it is the responsibility of each member of the BMS/ERC Management Team

to remain alert at all times and be prepared to become an integral part of the Disaster
Management/Emergency Response procedures immediately on the instructions of the
BMS Manager/site Controller.
10. As is evident, there will be no typical reporting procedure when an earthquake strikes
the property since it would happen without affording any reaction time to anyone. It is,
therefore, imperative that all the employees and occupants are thoroughly conversant
with the relevant drills and procedures and his/her role in them.
Time and Intensity of the Earthquake
11. The earthquake may strike during the ‘on’ or ‘off’ hours of the Building. While the
handling of the incident during ‘off ’ hours will require minimum effort, that is, to
evacuate only the employees present in the Building at that time, the effort during ‘on’
hours will be colossal. Therefore, this SOP will primarily deal with latter though the
procedures would be similar on a smaller scale.
12. The intensity of the earthquake may vary from low to high to very high. Whatever be
the initial intensity of the earthquake, total evacuation of the property will be
carried out.
Procedure
13. As soon as an earthquake strikes the building, the BMS manager/Site Controller will put
the Standard Operating Procedure for Evacuation into effect which would also include
the following actions :-
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(a) BMS Manager/Site Controller
(i) Go on the Public Address System and make an announcement that the
Building will be immediately evacuated; exhort the customers to
cooperate with the Building Management, avoid panic and pay heed to
the guidance of the Floor Wardens and other employees.
(ii) Inform the Chief Coordinator/Controller.
(iii) Intimate the police and the fire-fighting authorities on instruction.
(iv) Instruct all employees who are on meal breaks or off duty, but still on the
Building premises, to report immediately to their nominated work stations
or the BMS Room.
(v) Periodically apprise and update on the existing situation on the Public
Address System under intimation to Chief controller.
(vi) Supervise and control the disaster till the arrival of the police and fire-
fighting personnel.
(b) For evacuation, refer to the SOP on Evacuation.
Coordination and Important Points
14. In any emergency or that which has escalated to the level of a disaster, it is extremely
important that certain important and coordination points are always kept in mind. These
are as follows:-
(a) Calm is maintained and panic prevented. This is possible only if there is
confidence in own abilities and in them who are in charge of the situation.
(b) If an emergency situation/incident has been observed, intimated or suspected, it
must be reported.
(c) Channel of reporting must be known to all employees and important contact
numbers displayed for others. (List attached as Annexure ‘3’)
(d) All important documents, like the important telephone numbers (recommended
list attached as Annexure ‘8’), incident formats, formats for after incident
reports, floor plans, etc. should be displayed/ available in the Control Room
which should be manned 24 X 7.
(e) Means of communication must be kept in a high state of maintenance at all
times.
(f) When a building is being evacuated, ensure that the people moving out are
taken a safe distance away from the building and especially away from windows
and other potentially hazardous areas.
(g) Ensure that the main entry and the passages around the property are kept free
from any encumbrances to enable free movement of emergency services
vehicles, personnel and equipment.
All Clear Signal
15. An All Clear Signal will be announced on the Public Address System only on the explicit
instructions of the Site Controller/ Chief Security Officer/Chief Controller after the
incident has been controlled.
Medical Aid
16. If anyone has been injured during the incident, he/she will be immediately evacuated to
a notified hospital on the instructions of the Site controller/ Chief Security Officer, if
required, or provided first aid on the facility premises.
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Appendix 3- Standard Operating Procedure (SOP) For Bomb Threat
Objective
1. The main objective of this SOP is to establish a procedure for handling a bomb threat if
received in respect of office Building (L&T Business Park)/Project/Site.
occupant or employee as a result of the actions that may be initiated consequent to the
receipt of the bomb threat.
Evacuation.
Policy
4. To ensure that the incident of bomb threat is handled effectively.
Nature of the Incident
5. All bomb threats must be treated as real and handled as such.

Preparation
6. It is always prudent to remain prepared for eventualities like the bomb threat,
especially in view of the existing scenario wherein bomb threats and blasts have
become common place. Certain actions and responses to mitigate and counter a bomb
threat or a blast are given as follows:-
(a) Carry out an assessment of the vulnerable areas in the Building where a bomb
can be placed unobtrusively, ensure that these areas are constantly under
physical and/or electronic surveillance and carry out their systematic search
daily.
(b) Ensure that the access points are manned at all times and checks conducted on
all entrants are scrupulously done. This will include security check of all
personnel, private and commercial vehicles.
(c) Keep the area around the building under physical and electronic surveillance to
pick up any suspicious item(s), person(s) or activities.
(d) Prepare a comprehensive plan and procedures for mitigating and countering an
incident of a bomb threat or a blast, educate all the employees and train them to
carry them out, if required.
Receipt of a Bomb Threat
7. A bomb threat may be received by the reception, help-desk, a tenant, Building

Manager, Chief Security Officer or any other person related or unrelated to the Building.
It may be received on telephone, in the form of a letter, via e mail or any other means
of communication.
8. Immediately on receipt of a bomb threat, the recipient will inform the Site Controller /
Chief Security Officer/Chief controller or whoever next in hierarchy is present in the
building at that time. The recipient of the bomb threat will also inform the Security
Control Room (SCR). If it is a telephonic threat, it will be attempted that all the points
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in the Telephone Bomb Threat Report and Bomb Threat Check List are covered. Copies
of these must be readily available at all times.
9. The Site controller, on receipt of the information about the bomb threat will
immediately inform the Chief Controller/Dy. Chief Controller incumbent of the
building and, in consultation with him, inform the police, fire-fighting and the bomb
disposal authorities and arrive at a decision to evacuate the property.
10. Formats of the Telephone Bomb Threat Report and Bomb Threat Check List are
attached as Appendices ‘A’ and ‘B’ respectively.
Procedure
11. On receipt of a bomb threat by any means, the procedure as elucidated below will be
followed.
(a) The recipient of the bomb threat will immediately inform the Site controller
/Chief Security Officer and the SCR giving out all the details.
(b) The Site Controller will immediately inform the Chief Controller- DMC and in
consultation with him/her, inform the police, fire-fighting and the bomb-disposal
authorities. The Site Controller should also prepare for immediate evacuation
and issue instructions for the same if approved by the Chief Controller- DMC.
The Site Controller should also initiate the procedures as follows:-
Immediate Evacuation
(i) If it has been decided to evacuate the property immediately, actions

contained in the SOP on Evacuation will be initiated. In addition, actions
as elucidated in the succeeding sub-paragraphs will also commence.
Location of Bomb Indicated
(ii) If the location of the alleged bomb has been indicated by the caller,
nominate a team under the Chief Security Officer to reach the location,
search for the alleged bomb and if the bomb or an unattended object is
noticed, take the following actions :-
(a) Organise a cordon of the affected area from a safe distance.

(b) Carry out local evacuation of the affected area by removing all
persons from there.
(c) Keep the alleged bomb/object under constant observation.
(d) Once the local evacuation has been completed, reduce own
strength to minimum to ensure no ingress into the evacuated
area.
(e) Continue reporting the situation to the Chief Controller.
(f) Hand over the situation to the police and the bomb disposal
personnel on their arrival.
(g) Carry out total evacuation, if ordered.
Location of Bomb Not Indicated
(iii) If the location of the alleged bomb has not been indicated by the caller,
zone-wise search parties under the respective Zone-Wardens will be
instructed to carry out a search as at Paragraph 6 (a) above. If the
EHS MANAGEMENT SYSTEM
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alleged bomb or a suspicious object is found, the concerned search party

will carry out actions as at Paragraphs 11 (b) (i) (a) to (g) above. It may
be noted that more than one search party may find a suspicious object,
however, the procedure to be followed will remain the same.
Note. UNDER NO CIRCUMSTANCE WILL THE SUSPICIOUS OBJECT BE TOUCHED UNLESS

SPECIFICALLY INSTRUCTED BY THE SITE CONTROLLER AND ONLY UNDER THE DIRECT
SUPERVISION OF THE CHIEF SECURITY OFFICER.
Telephone Bomb Threat Report – Appendix A
If you receive a bomb threat, get as much information as possible from the caller. Keep the
caller on the line and record everything that he/she said. The following check list will assist you
in recording the necessary information:
Time of the call :

Date :
Caller ID # :
Questions to ask:
1. When is the device going to explode or release?

2. Where is it right now?
3. What does it look like?
4. What kind of device or package is it?
5. What is in the package? Chemicals? Germs?
6. What will cause it to explode or release its contents?
7. Did you (caller) place the package, bomb or device?
8. Why?
9. What is your address?
10. What is your name?
Exact Wording of the Threat: Additional Information
Sex of caller :
Race :
Age of caller :
Call duration : minutes
Caller’s voice (mark all that apply)
 Calm Laughing Nasal

 Angry Crying Stutter
 Excited Normal Lisp
 Slow Distinct Raspy
 Soft Slurred Ragged
 Loud Whispered Clearing throat
 Cracked Voice Deep breathing Disgusted
 Accent Familiar Altered
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If the voice is familiar, who did it sound like?
If accented, what type of accent?
 Background sounds Street noises Factory noises

 Restaurant noises Animal noises Voices
 Clear P.A. system Static
 Music Local House noises
 Long distance Motor Phone booth
 Office machines Other
Threat Language
 Well spoken (educated)

 Incoherent
 Taped
 Foul
 Irrational
 Message read by threat maker
Report call immediately to the Chief Security Officer/Site Controller with all available
details
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Appendix 4 - Standing Operating Procedure (SOP) for Floods/ Heavy Down Pour
Objective
1. The main objective of this SOP is to establish a procedure for handling the incident of a
flood if it strikes L&T Business Park/Project/Site.
tenant, client or employee as a result of the flood or actions that may be initiated
consequent to the incident of flood.
Evacuation.
Policy
4. To ensure that the procedure is simple, clear and easy to follow to enable continuous
training of all concerned persons and effective handling of the incident if it occurs.
Responsibility
5. The Site Controller will be responsible for handling the incident for which he will be
assisted by BMS/ERC and their teams. In case the Site Controller is not available, the
person who has been nominated as the next in hierarchy will supervise and handle the
incident. Clear hierarchy for reporting, controlling and handling the
disaster/emergency for each contingency should be laid down and made
known to every employee, Client and tenant of the Building.
6. In addition, it is the responsibility of each member of the Building Management

Team( BMS/ERC) to remain alert at all times and be prepared to become an integral
part of the Disaster Management/Emergency Response procedures immediately on the
instructions of the Site Controller.
7. As is evident, there will be no typical reporting procedure when a flood strikes the
property since it would happen without affording any reaction time to anyone. It is,
therefore, imperative that all the employees, clients and tenants are thoroughly
conversant with the relevant drills and procedures and his/her role in them.
Procedure
8. The Site Controller/BMS shall consider the following action if the property is threatened
by the potential of heavy rains
i. Report the expected incident to the Chief Controller, and activate the DMC.
ii. Consult with tenancy/workplace managers to arrange measures to be implemented to
mitigate the effects of a rains by:
(a) Moving valuables/essential assets to a floor likely effected.
(b) Placing sandbags at entry points to eliminate or minimise the amount of water
that could enter the space, lift shafts, electrical shafts/panels.
(c) Switching off electrical equipment if water is likely to entre in the system.
(d) Arrange for lifts to be parked at the top of a rise and shut down or locked off;
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iii. Arrange for an electrician to be available to disconnect the mains power;

iv. Evaluate the need to evacuate the area effected; and, if necessary and dependent on
the evaluation, commence a partial or full evacuation of the building.
v. Ensure any person who advises of or is observed with any sign of distress is placed in
the care of appropriate paramedical personnel.
9. The Site Controller/BMS shall consider the following action when a severe storm,
cyclone occurs
i. Relocate occupants located in those parts of the property that could be subjected to
storm impact or flood water to a safe area within the property;
ii. Evaluate the need to evacuate the space; and, if necessary and dependent on the
evaluation, commence a partial or full evacuation of the property;
iii. Instruct occupants to turn off electrical equipment that could be effected by power
surges;
iv. Move valuable records and high cost items onto a floor away from windows and to a
point above any area that may be subject to flood water penetration;
v. Ensure any person who advises of or is observed with any sign of distress is placed in
the care of appropriate paramedical personnel; and
vi. Follow the directions of and assist the Emergency Services upon their arrival.
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Appendix 5- Standing Operating Procedure (SOP) for Terrorism
OBJECTIVE:
To establish a procedure in case of a Terrorist Attack.
POLICY:
Ensure effective Handling in case of a Terrorist Attack
RESPONSIBILITY:
Chief Controller
Dy. Chief Controller
Chief Security Officer
Building Management
Team/ Site Controller
PROCEDURE:
 On receiving the information regarding a Terrorist attack in the building the BMS/Site
Controller must be informed.
 He would order to seal all access points to the building and order for the people to
gather at the assembly point in the building and activate disaster management team in
operation.
 He would inform as per hierarchy and wait for the instructions, will call the police/call for
the Ambulance and for the Fire Brigade.
 The Chief controller will be informed immediately.
Terrorism is the unlawful use of force or violence, or the threat of violence for purposes of
intimidation, coercion or ransom. Terrorists often use such threats or actions to create fear
among the public, to try to convince citizens their government is powerless to prevent
terrorism and to get public attention for political or social objectives.
The effects of terrorism can vary significantly from injuries and loss of life to property damage
and disruptions in services such as electricity, water supply, public transportation and
communications. Attacks can take several forms, depending on the technological means
available to the terrorist. Other terrorist methods include kidnappings, arson, shootings
and the use of chemical, biological or nuclear agents.
Some of the techniques to deal with terrorist incident are:
 Be alert and aware of your surroundings.

 The very nature of terrorism suggests there may be little or no warning.
 Be cautious.
 Be aware of conspicuous or unusual behaviour of people in the building.
 Do not accept packages from strangers.
 Do not leave luggage unattended.
 Be aware as to where emergency exits are located.
 Be aware about where the staircases are located.
 Notice your immediate surroundings.
 Be aware of heavy or breakable objects that could move, fall or break in an explosion.
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Preparing for a building explosion
The use of explosives by terrorists can result in collapsed buildings and fires.
The following steps should be followed:
 Review emergency evacuation procedures.

 Know where the fire exits are located.
 Keep fire extinguishers in working order.
 Know where they are located and how to use them
 Training for first aid should be given.
KEEP THE FOLLOWING ITEMS IN A DESIGNATED PLACE ON EACH FLOOR OF THE

BUILDING:
 Portable battery operated radio

 Extra batteries
 Several flashlights first aid kit and manual
 Several hard hats
 Fluorescent tape to rope off dangerous areas.
Types of Terrorism
Bio Terrorism Chemical terrorism Nuclear Terrorism
Bio-Terrorism
Biological agents are organisms or toxins that can produce illness or death in people and
animals. They can be dispersed as aerosols or airborne particles or by infected individuals.
Terrorists also can use biological agents to contaminate food or water.
 Numerous biological agents could be used as weapons, but government officials believe
the most likely pathogens would cause diseases that include anthrax, smallpox,
botulism, cholera, plague, Q fever, salmonellosis, tularaemia and viral haemorrhagic
fever.
 A biological agents take time to cause a disease, a biological attack may not be obvious
for days to weeks depending on the incubation period of the disease.
 If government officials become aware of a biological attack through an informant or
warning by terrorists, they would most likely instruct citizens to either seek shelter
where they are and seal the premises or evacuate immediately.
 A person affected by a biological agent requires the immediate attention of professional
medical personnel.
 Some resultant diseases – plague, smallpox and viral haemorrhagic fevers – are
contagious and victims may need to be isolated.
 While it is possible for Q fever to be transmitted from person to person, it is rare.
 Information, treatment options and other advice would be provided by government
Officials to the public through the news media.
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Suspicious Mail
CHARACTERISTICS of suspicious packages and letters include:

 Inappropriate or unusual Labelling
 Excessive postage
 Handwritten or poorly Typed Addresses
 Misspellings of common words
 Strange return address or no return address
 Incorrect titles or title without a name
 Not addressed to specific person; marked with restrictions, such as “Personal,”
“Confidential” or “Do not X-Ray”
 Marked with threatening language
 Postmark from a city or state different from the return address and excessive packaging
material Appearance
 Powdery substance felt through or appearing on the package
 Oily stains, discolorations or odour
 Lopsided or uneven envelope
 Excessive weight
 Protruding wires or aluminium foil
SUSPICIOUS PACKAGES OR ENVELOPES SHOULD BE HANDLED AS FOLLOWS:

 Do not carry the package or envelope.
 Don’t show it to others or allow others to examine it.
 Put the package or envelope on a stable surface; do not sniff / touch/ taste or look closely
at the package or any contents that may have spilled.
 Alert others in the area about the suspicious package or envelope. Leave the area and take
actions to prevent others from entering the area.
 If possible, shut off the ventilation system.
 Wash hands with soap and water to prevent spreading potentially infectious material to
face or skin.
 Notify the Supervisor who in turn would notify the Security Officer.
Preview of Action Plan
Part – 1 Aspect of coordination between NSG and Civil agencies.

Part – 2 Coordinate aspects during no crisis situation.
Part – 3 Scenario when crisis occur in a building/Project.
Part – 4 Post operation Aspects.
Part – 5 Conclusion.
Part -1
Aspect of Coordination
1. Contact persons in Management, Police Bomb Squad and in Civil agencies.
(a) Exchange of Phone/Tele No.

(b) Names of persons i.e. Civil and Police Bomb squad with addresses. Be included
in the escalation list
(c) Exchange of relevant data i.e. Building/Project/Site directory, floor plans,
location of burnable installations which can be sabotaged by terrorism.
(d) Willingness of permission to allow Police Bomb squad /commando’s for recce of
the building.
(e) Regular liaison and meetings to be held with Police Bomb squad. Mumbai
disaster management group.
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2. Coordination aspect during no crisis situation.
(a) Blue print of Building to be provided to Police Bomb squad .

(b) Ask Police Bomb squad for recce of building.
(c) Mock practice by Police Bomb squad in each section of the building.
(d) Practice of drills during day and Night time separately.
(e) Mock drill to include Police Bomb squad personnel and BMS/ERT/ERC Staff once
in a Year.
3. Scenario when crisis occur.
(a) Means of Communication.

(b) Hand over Building/Site to Police Bomb squad
(c) Early evacuation of personals in the building/Site.
(d) Blocking of Exit and Entry routes.
(e) Staff who had practiced with Police Bomb squad in mock drills to get into action.
(f) Volunteer staff to move along with Police Bomb squad to guide them into various
section of the Building/site and especially to the place of incident.
(g) Organize first aid, ambulance evacuation of causalities.
4. Post operation Aspects.
(a) Do not make haste to check for collateral damages occurred during the crises.
(b) First let Police Bomb squad complete its entire ops till clearance given by them.
(c) Proper handing taking over of the building/Site.
(d) Insurance agencies only to be called by management after Police Bomb squad
had given its clearance.
5. Conclusion
(a) Saving human lives is of paramount importance in all disaster management

operations.
(b) Minimum collateral damage is Secondary. The Civil agencies must understand
and take into account that the people struck in the crises should be provided
safety at all Costs. Hence there is a need for the management to coordinate
above mentioned aspects with Police Bomb squad in micro detail.
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APPENDIX – 6 - Standard Operating Procedure Human/Man Made

Threats/Riot/Civil Disturbance/Mob
OBJECTIVE
Aim is to establish a procedure to react to a civil /riot/mob in the vicinity of the property.
POLICY
To establish a procedure in case of riots/mob or civil disturbance.
RESPONSIBILITY
Chief Controller
Dy. Chief Controller
Chief Security officer
Facility/Property Mgmt. Team
PROCEDURE:
The shift Security Officer, upon noticing the size and agitation of the crowd, should
take the following action:
 Immediately notify the chief Security officer.

 Direct security staff to close all non-essential entrances to the Building/Project/site and
concentrate additional security personnel at the main entrance.
 Dispatch two security officer and supervisors to the respective area to watch the crowd
and report their activities to the Chief Security officer.
 Chief Security officer informs Dy. Chief Controller/Chief Controller and keep update. He
will try to video graph activity of Mob from distance safely.
The Chief Security officer should take the following action

 Limit the number of security personnel on meal break. Keep those on break in a stand-
by mode, accessible by walkie talkie
 Notify building/Project/site occupants of the situation outside and recommend they
remain within the Building/Project/Site until the situation is under control.
 Chief security officer will make contact with mob and identify their leader to negotiate
to know their demand, accordingly brief management.
 The Chief Controller will request local police assistance to give coverage to avoid and
human /material loss in the Building. He will also activate readiness call for fire services
and medical services help if it necessitates under emergency.
 Chief security officer will keep them engaged in negotiation or otherwise till local police
arrives on scene and takes over the situation.
 Building/Project/Site operation and entry exit of Client/visitor/customers vehicles will be
allowed to regulate only once mob is dispersed and police give clearance.
 During this activity there will be no shift change over and existing shift will continue,
management will arrange necessary food etc. for the staff.
 During negotiation with management only selective representatives of mob will be
allowed to attend meeting. It will be ensured that those who attend meeting have their
command on the agitators, rather than everyone becomes leader and demands enters
in to personal interest.
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ANNEXURE - 14
Budgeted Cost for Life & Fire Safety Equipments
Sr.
No. Particulars Amount (Rs.)
1 D.G. Sets & Earth Pits 20,000,000
Fire Fighting System with ( with All pumps)Wet

2 Risers, External Hydrant System, Sprinkler System,
126,500,000
Drenchers ( @ Fire break Floor& Podiums) Fire
Extinguishers, Fire Buckets, Signages & FHC doors
3 Fire Elevators ( Service)
4 Fire Elevators ( Passenger)
60,000,000
5 Earth strips for Elevators
6 Lightening Arrester
3,000,000
7 Earth Strips for Lightening Arrester
Earth Pits for D.G. Set, Fire Elevator & Lightening Cost is includes in Sr.
8 No. 1
Arrester
Mechanical Ventilation System and Staircase & Lift
9 Lobby
Pressurisation System 50,000,000
10 Fire Alarm System - Included in Fire Fighting system 40,800,000

Total Budgeted Amount for Fire & Life Safety
Equipments 300,300,000
Operation Phase
Sr. Mitigation measures during operation

No. Disaster Cost (Rs.)
phase
Emergency Dewatering cutter pump Not Applicable
Sump pump in basement Not Applicable
1 Flood
SWD system with oil and grease traps 100,000
Provision of sprinkler drain system Not Applicable
2 Earthquake Cost of structural safety 3,000,000

Lightening Arrester
3 Lightening 3,000,000
Earth Strips for Lightening Arrester
D.G. Set
20,000,000
Earth Strips for D.G. Set
Fire Fighting System with ( with All
pumps)Wet Risers, External Hydrant System,
4 Fire Sprinkler System, Drenchers ( @ Fire break 126,500,000
Floor& Podiums) Fire Extinguishers, Fire
Buckets, Signages & FHC doors
Fire Elevators ( Service)
60,000,000
Fire Elevators ( Passenger)
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Earth strips for Elevators

Earth Pits for D.G. Set, Fire Elevator &
Lightening Arrester
4 Fire Fire Alarm System & PA System 40,800,000
Mechanical Ventilation System and Staircase
& Lift Lobby 50,000,000
Pressurisation System
Rescue
5 Fire escape chute 30,000,000
equipments
Medical Wheel chairs, Stretchers, First aid box
20,000
Equipments containing general medicines and equipments
6
for Reflecting jackets, life jackets, SCBA, dust
100,000
emergencies masks, harness
Aircraft
7 Aircraft Warning Lights 20,000
collision
8 CCTV Installation cost for CCTV 2,000,000
Total cost 335,540,000
Cost towards Mitigative Measures during Construction Phase
Sr . Mitigation measures during

No. Disaster construction phase Cost (Rs.)
Establish and maintain a safety and

1,000,000
health program for the worksite
1 Excavation Use barricades, hand or mechanical
signals, stop logs to keep operators 100,000
safe
Barricade or cover wells, pits, shafts 1,000,000
Periodic Inspection 1,000,000
Safety Tools (Nipping,
Injury to Hand, Use of proper hand glove 2,600,000
2 Electrical Shocks & Safety guard in case of Grinder 150,000
wiring, Leg Injury, Ergonomic training 25,000
welding, injury) Safety belt 6,300,000
Periodic check & 3rd party certification 1,000,000
Preventive maintenance 31,000,000

Tower crane
Construction /
3
material Hoists Use of PPA/PPE 50,000
Audit & Certified by Competent person -
Operated by trained & Certified person 1,800,000

Rev No. :
Rev Date:
Certified/approved passenger lift to be

used by trained employees 14,800,000
4 Passenger lift
Safe area demarcation 50,000

Portable electrical To be checked before use by Approved
5
equipment Electrical safety official 800,000
Inspection of Safety valve, proper
rubber fittings, Vibration to be avoided 1,000,000
6 Pressure vessel
Use of PPE/PPA, Training 50,000
Introduction of Working on Height
7 Scaffolding permit system, PPE/ PPA/ safety belt
/Training 80,000
Wearing dust mist masks 1,300,000
Use of protective goggles when

working with the raw materials used 555,000
for mixing concrete
8 Batching plant Use of gloves while working with wet
concrete 5,550,000
Enclosing the whole plant & rubber and
wood pad damping -
Inspection of guards and barricading
before operation 200,000
Installation of debris chute/ safety net/
10 Debris & construction time to time its disposal and recycling
procedure 18,000,000
waste
11 DMP Team Allotting safety team 49,370,000
Total cost
137,780,000
Construction Phase
Quantity For 4 year

Sr.
Description Powai Cost Cost per yr. along with
No.
Ph II Maintenance
Fire
1 Water reservoir 150 17500 2625000 3,281,250
2 Hydrant line & Valve 600 3800 2280000 2,850,000
Temporary
3 hydrant Pumps 6 400000 2400000 3,000,000
4 Portable fire extinguishers
4.1 DCP 180 2475 445500 1,782,000
4.2 Foam 90 1406 126540 506,160
4.3 CO2 130 4106 533780 2,135,120
4.4 Fire Buckets 170 250 42500 170,000
Rev No. :
Rev Date:
4.5 Fire Blankets 170 200 34000 136,000

5 Fire Marshals 2 17500 35000 140,000
6 Rescue cage 6 150000 900000 900,000
7 Ambulance 1 45000 45000 180,000
Ambulance Room / First
8 aid centre 1 150000 150000 300,000
9 Doctors 1 50000 50000 200,000
Train first aiders / Male
10 nurse 2 20000 40000 160,000
11 Stretchers 4 5000 20000 20,000
12 Traffic Marshals 4 17500 70000 280,000
13 SCBA 4 1200 4800 19,200
14 Hand siren 4 25000 100000 400,000
Public address system
15 Mega phone 4 25000 100000 400,000
16 Wacky talkie 90 8500 765000 956,250
17 Wheel chair 2 2500 5000 5,000
23 CCTV ( Wi Fi ) 50 25000 1250000 1,250,000
Flood
1 Dewatering Pumps
1.1 Submersible pumps 10 45000 450000 1,800,000
1.2 Diesel pumps 3 75000 225000 900,000
2 Life buoys 4 500 2000 2,500
Temporary pipe
3 arrangement / Hose pipe 1300 250 325000 1,300,000
Total 23,073,480

CRP 1

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EHS MANAGEMENT SYSTEM Doc. No.

EMERGENCY PREPAREDNESS AND CRISIS/DISASTER

Prepared By : Reviewed By: Approved By:

commitment to improve emergency preparedness and to help operators of large

buildings improve occupant safety and security.

Manager in consultation with Projects Planning/EHS department, and is prepared

caused and natural disasters.

2 EMERGENCY PREPAREDNESS AND DISASTER MANAGEMENT 8

4 DISCRIPTION OF EMERGENCY PREPAREDNESS PLAN 8

5 DISASTER MANAGEMENT PLAN 22

Detailed layout of works is enclosed in the annexure.

 To identify the potential emergency situations.

1.2.2. Emergency Planning

1.2.3. Emergency Control Room (ECR)

1.2.4. Emergency/Disaster Response/Rescue Committee (ERC)

The Emergency/Disaster Response Committee is a structured working group whose function is

1.2.6. Natural Disaster

1.2.7. Man Made Disaster

2. Emergency Preparedness and Disaster Management-Policy Statement

1. Pre-Disaster Phase (Preparedness)

4. Description of Emergency Preparedness Plan

Probable Emergencies in the project

1. Sudden collapse of constructing temporary structure or lifting equipment such as:

4.2. Minor injuries

4.3. Emergency Rescue Committee

Site Main Controller: PROJECT MANAGER (LTR/ PRINCIPLE CONTRACTOR)

Site Incident Controller: CONSTRUCTION MANAGER/EHS TEAM

Administrative officer: PRINCIPLE CONTRACTOR ADMINISTRATION/PRO

4.4. Roles & Responsibilities of ERC members

4.4.1. Project Manager (LTR / Principle Contractor)

4.4.3. Principle Contractor Administration

4.4.4. Site Main Controller (SMC) – Project Manager:

 As a project manager and head of emergency response committee he is responsible for

4.4.5. Responsibility of Site Incident Controller (SIC)

4.4.6. Responsibility of Administration Officer

 On receiving information about an emergency try to communicate the same to Project

4.4.7. Responsibility of Plant & Machinery Team Leader

 On receiving information about an emergency try to communicate the same to Project

4.4.8. Responsibility of EHS Engineer

 On receiving information about an emergency try to communicate the same to Project

4.4.9. Responsibility of Section In Charge

On receiving information about an emergency try to communicate the same to Project

 On receiving information about an emergency try to communicate the same to Project

4.4.11. Responsibility of Time Office Official

 On receiving information about an emergency try to communicate the same to Project

4.4.12. Responsibility of Storekeeper

4.4.13. Responsibility of Surveyor

4.5.1 Collapse of constructing temporary structure or lifting equipment

 Observe from safe distance, is any workmen trapped inside.

4.5.2 Collapse of excavation and scaffolding

4.5.3 Fall from height

4.5.4 Outbreak of fire

4.5.5 Electric shock

4.5.6 Explosion of Gas cylinders

4.5.7 Major Fire Incident

 Call nearby Fire station.

4.5.8 Flood, Cyclone

 As per the guidelines of the local authorities initiate rescue operations.

4.5.9 Earth Quake

 If information received or initial trimmers are observed.

4.5.10 Public Emergencies

4.5.11 Emergency in Regular working time