Daily Report Sro (2018)

Personil
Teknisi (Kebutuhan) 12
Foreman 3
SA 5
SRO 3
Bulan
Target
Januari Februari Maret April Mei Juni
Hari Kerja 25 23 25 24 24 21
Unit Intake 759 698 759 728 728 637
Reminder 3120 2760 2852 2760 2728 2520
Success Call 2496 2208 2282 2208 2182 2016
Booking 380 349 380 364 364 319
Unit Intake dari Booking
Bulan
Rata-rata Total
Juli Agustus September Oktober November Desember
26 25 24 27 25 23 24 292
789 759 728 819 759 689 738 8852
2976 2880 2640 3088 2964 2712 2833 34000
2381 2304 2112 2470 2371 2170 2267 27200
395 380 364 410 380 345 369 4426
9106
No. ITEM TOTAL RATA-RATA
1 Unit Intake 4037 336.4
2 Total No. of Service Bookings 1748 145.7
3 Total No. of Vehicle Intake from Service Bookings 1394 116.2
% Total No. of Vehicle Intake from Service Bookings 80% 80%
4 Total No. of Service Reminder 13876 1156.3
5 Total No. of Success Call 6909 575.8
6 Total No. of post service follow up 3324 277
% Total No. of post service follow up from Unit Intake 82% 82%
7 Total No. of post service follow up `Satisfied` 2778 231.5
8 Total No. of post service follow up `Not-Satisfied` 54 4.5
% Total No. of post service follow up `Not-Satisfied` 2% 2%
9 Close of post service follow up `Not-Satisfied` 46 3.8
% Close of post service follow up `Not-Satisfied` 85% 85%
JANUARI FEBRUARI MARET APRIL MEI JUNI
810 673 724 723 626 481
288 262 308 296 290 304
233 197 243 241 231 249
81% 75% 79% 81% 80% 82%
2950 2958 2526 2586 1579 1277

1184 1416 1251 1436 868 754
672 617 612 621 551 251
83% 92% 85% 86% 88% 52%
669 498 476 463 480 192
0 27 20 7 0 0
0% 5% 4% 2% 0% 0%
0 25 6 15 0 0
#DIV/0! 93% 30% 214% #DIV/0! #DIV/0!
JULI AGUSTUS SEPTEMBER OKTOBER NOVEMBER DESEMBER
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
#DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
LAST MONTH
UNIT INTAKE 26 27 28 29 30 31
Target 40 40 40 40 40 40
Actual 0 31 38 40 38 0
No. of SRO
Ideal 3
Actual 3
UNIT INTAKE 1 2 3 4 5 6 7 8 9 10 11 12
Target 828 30 30 30 30 30 12 30 30 30 30 30
Actual 810 0 29 38 36 27 25 10 26 28 23 28 22
F. Service Retention & Marketing Activity

1 No. of Service Reminders Target Target 3,120 0 120 120 120 120 120 0 120 120 120 120 120
Service Reminders Actual 2,950 0 61 66 91 92 49 0 79 81 41 101 61
Success Call 1,184 33 36 37 37 23 0 33 40 18 49 31
Total No. of Not Contactable ( by SMS ) 316 0 0 15 15 10 0 0 0 0 0 0
Total No. of Not Contactable 1,497 28 30 39 40 16 0 46 41 23 52 30
No. of work orders/vehicle intake from Reminder 243 0 0 15 20 11 0 1 0 0 0 12 12
2 No. of Service Bookings Target Target 346 0 12 12 12 12 12 8 12 12 12 12 12
Total No. of Service Bookings Actual 288 0 5 12 16 12 12 8 2 10 12 12 9
Total No. of Vehicle Intake from Service Bookings 233 0 3 10 12 12 9 7 1 9 12 11 5
3 No. of post service follow-ups Target Target 784 40 38 0 0 29 38 36 27 25 10 26 28
Total No. of post service follow up 672 0 38 5 0 29 38 36 27 25 10 26 28
Total No. of post service follow up `Satisfied` 669 0 38 5 0 29 38 36 27 25 10 26 28
Total No. of post service follow up `Not-Satisfied` -
Total No.`Not-Satisfied` Closed -
Total No. of Invalid Number -
Total No. of Not Contactable ( by SMS ) - 0 0 0 0 0 0 0 0 0 0 0 0
% Service Reminder unit intake to Reminder Target 8% #DIV/0! 0% 13% 17% 9% 0% #DIV/0! 0% 0% 0% 10% 10%
% Post Service Follow-ups to repair unit (work order) 83% #DIV/0! 131% 13% 0% 107% 152% 360% 104% 89% 43% 93% 127%
% Service Bookings to repair unit (work order) 29% #DIV/0! 10% 26% 33% 44% 36% 70% 4% 32% 52% 39% 23%
JANUARI
13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
30 12 30 30 30 30 30 30 12 30 30 30 30 30 30 12 30 30 30
39 7 31 41 37 33 18 32 7 30 31 28 18 28 24 10 32 35 37
120 0 120 120 120 120 120 120 0 120 120 120 120 120 120 0 120 120 120
81 0 151 190 162 212 143 145 0 156 225 161 117 114 73 0 44 158 96
34 0 54 72 74 75 51 41 0 52 51 61 75 41 31 0 26 72 37
0 0 20 16 23 22 27 18 0 18 7 26 15 24 14 0 0 24 22
47 0 77 102 65 115 65 86 0 86 167 74 74 49 28 0 18 62 37
13 3 0 17 15 11 0 0 2 13 10 11 6 9 0 6 16 16 24
12 8 12 12 12 12 12 12 8 12 12 12 12 12 12 8 12 12 12
12 6 8 10 9 14 6 19 8 4 11 7 3 10 15 8 6 11 11
10 5 5 8 8 12 5 15 7 2 6 7 2 8 11 6 6 10 9
23 28 22 39 7 31 41 37 33 18 32 7 30 31 28 18 28 24 10
23 0 22 39 7 31 41 37 0 18 26 6 31 29 28 16 23 23 10
23 0 22 39 7 31 41 37 0 18 26 6 31 29 27 16 23 21 10
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
11% #DIV/0! 0% 14% 13% 9% 0% 0% #DIV/0! 11% 8% 9% 5% 8% 0% #DIV/0! 13% 13% 20%
59% 0% 71% 95% 19% 94% 228% 116% 0% 60% 84% 21% 172% 104% 117% 160% 72% 66% 27%
26% 71% 16% 20% 22% 36% 28% 47% 100% 7% 19% 25% 11% 29% 46% 60% 19% 29% 24%
LAST MONTH
UNIT INTAKE 26 27 28 29 30 31
Target 828 30 30 12 30 30 30
Actual 810 28 24 10 32 35 37
No. of SRO
Ideal 3
Actual 3
FEBRUARI
UNIT INTAKE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Target 738 30 30 30 12 30 30 30 30 30 30 12 30 30 30 30 0 30 12 30 30 30 30 30
Actual 673 25 28 34 13 36 35 31 13 18 31 3 33 25 23 35 28 5 22 37 32 21 20

1 No. of Service Reminders Target Target 2,760 120 120 120 0 120 120 120 120 120 120 0 120 120 120 120 0 120 0 120 120 120 120 120
Service Reminders Actual 2,958 119 114 86 0 142 158 148 159 111 152 0 173 163 127 98 0 86 0 113 129 141 137 122
Success Call 1,416 47 54 54 0 73 70 66 48 46 55 0 84 79 69 53 31 0 55 70 83 69 64
Total No. of Not Contactable ( by SMS ) 370 20 24 0 0 20 21 0 25 17 34 0 21 17 0 5 21 0 16 15 19 19 11
Total No. of Not Contactable 1,172 52 36 32 0 49 67 82 86 48 63 0 68 67 58 40 34 0 42 44 39 49 47
No. of work orders/vehicle intake from Reminder 268 13 7 14 5 19 15 10 9 10 14 0 4 7 7 13 7 2 7 11 9 11 11
2 No. of Service Bookings Target Target 379 15 15 15 8 15 15 15 15 15 15 8 15 15 15 15 0 15 8 15 15 15 15 15
Total No. of Service Bookings Actual 262 7 7 19 12 12 12 9 5 5 14 5 12 10 9 14 9 5 4 18 16 9 9
Total No. of Vehicle Intake from Service Bookings 197 6 5 18 9 8 10 8 4 5 10 2 9 7 7 12 4 3 1 15 14 6 5
3 No. of post service follow-ups Target Target 690 32 35 37 25 28 34 13 36 35 31 13 18 31 3 33 25 23 35 0 28 5 22 37
Total No. of post service follow up 617 30 32 53 20 22 33 10 31 26 30 11 17 24 3 31 23 19 0 25 19 5 17 34
Total No. of post service follow up `Satisfied` 498 30 32 28 20 22 33 10 22 21 22 11 17 20 3 26 17 13 14 10 4 12 26
Total No. of post service follow up `Not-Satisfied` 27 4 3 2 0 0 1 0 1 1 2 2 3 0 1 1
Total No.`Not-Satisfied` Closed 25 4 3 2 0 0 0 0 1 1 2 2 3 0 1 1
Total No. of Invalid Number 3 1 0 1 0 0 0 0 0 0 0 0 0 0 0 1
% Service Reminder unit intake to Reminder Target 10% 11% 6% 12% #DIV/0! 16% 13% 8% 8% 8% 12% #DIV/0! 0% 6% 6% 11% #DIV/0! 6% #DIV/0! 6% 9% 8% 9% 9%
% Post Service Follow-ups to repair unit (work order) 92% 120% 114% 156% 154% 61% 94% 32% 238% 144% 97% 367% 52% 96% 13% 89% #DIV/0! 68% 0% 114% 51% 16% 81% 170%
% Service Bookings to repair unit (work order) 29% 24% 18% 53% 69% 22% 29% 26% 31% 28% 32% 67% 27% 28% 30% 34% #DIV/0! 14% 60% 5% 41% 44% 29% 25%
24 25 26 27 28
30 12 30 30 30
30 8 31 29 27
120 0 120 120 120

114 0 109 147 110
62 0 57 70 57
15 0 14 23 13
37 0 38 54 40
10 6 18 18 11
15 8 15 15 15
19 7 1 2 11
13 5 1 2 8
32 21 20 30 8
26 21 18 28 9
22 19 15 21 8
1 0 1 3 1
1 0 1 2 1
0 0 0 0 0
3 2 2 4 0
8% #DIV/0! 15% 15% 9%
87% 263% 58% 97% 33%
43% 63% 3% 7% 30%
LAST MONTH
UNIT INTAKE 23 24 25 26 27 28
Target 738 30 30 30 0 0 0
Actual 673 20 30 8 31 29 27
No. of SRO
Ideal 3
Actual 3
MARET
UNIT INTAKE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Target 761 31 31 31 12 31 31 31 31 31 31 12 31 31 31 31 31 0 12 31 31 31 31 31 31 12 31 31 31 31 0 31
Actual 724 30 28 27 11 30 31 36 26 33 35 11 29 33 24 32 29 0 13 41 30 28 18 29 26 6 32 23 33 23 0 43

1 No. of Service Reminders Target Target 2,852 124 124 124 0 124 124 124 124 124 124 0 124 124 124 124 124 0 0 124 124 124 124 124 124 0 124 124 124 124 0 124
Service Reminders Actual 2,526 113 136 88 0 120 112 106 138 81 108 0 65 61 92 109 90 0 0 83 137 146 152 87 119 0 143 122 118 97 0 79
Success Call 1,251 42 67 40 0 72 62 50 59 56 49 0 40 41 53 41 50 0 0 44 64 72 68 50 46 0 68 67 50 59 0 35
Total No. of Not Contactable ( by SMS ) 369 25 19 24 0 12 22 16 23 6 20 0 9 5 11 31 10 0 0 7 12 22 14 7 18 0 14 5 37 7 0 20
Total No. of Not Contactable 906 46 50 24 0 36 28 40 56 19 39 0 16 15 28 37 30 0 0 32 61 52 70 30 55 0 61 50 31 31 0 24
No. of work orders/vehicle intake from Reminder 341 9 13 8 7 12 14 13 14 14 17 4 10 17 13 23 18 0 8 17 15 10 9 11 14 5 9 17 20 10 0 19
2 No. of Service Bookings Target Target 375 0 16 16 8 16 16 16 16 16 16 8 16 16 16 16 16 0 8 16 16 16 16 16 16 8 16 16 16 16 0 16
Total No. of Service Bookings Actual 308 4 11 19 8 12 13 17 11 9 17 9 15 14 10 14 12 0 11 7 11 10 9 15 16 2 8 11 13 9 0 13
Total No. of Vehicle Intake from Service Bookings 243 3 9 17 8 5 11 11 8 9 15 7 12 12 8 10 9 0 5 6 11 10 6 13 12 1 5 8 12 6 0 12
3 No. of post service follow-ups Target Target 712 20 29 27 30 28 27 11 30 31 36 26 33 35 11 29 33 24 32 29 0 13 41 30 28 18 29 26 6 32 23 33
Total No. of post service follow up 612 29 30 20 18 24 20 11 24 22 37 0 53 31 11 23 27 21 28 25 0 13 36 31 22 0 39 13 4 25 0 29
Total No. of post service follow up `Satisfied` 476 26 23 11 17 19 18 9 22 21 11 0 44 27 8 17 14 17 20 19 0 5 33 24 20 0 38 13 0 21 0 22
Total No. of post service follow up `Not-Satisfied` 20 1 0 3 0 3 0 1 0 0 11 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0
Total No.`Not-Satisfied` Closed 6 1 0 3 0 1 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Total No. of Invalid Number - 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Total No. of Not Contactable ( by SMS ) 123 2 7 6 1 2 2 1 2 1 15 0 9 4 3 6 13 4 8 6 0 8 3 7 2 0 0 7 4 4 0 7
% Service Reminder unit intake to Reminder Target 12% 7% 10% 6% #DIV/0! 10% 11% 10% 11% 11% 14% #DIV/0! 8% 14% 10% 19% 15% #DIV/0! #DIV/0! 14% 12% 8% 7% 9% 11% #DIV/0! 7% 14% 16% 8% #DIV/0! 15%
% Post Service Follow-ups to repair unit (work order) 85% 97% 107% 74% 164% 80% 65% 31% 92% 67% 106% 0% 183% 94% 46% 72% 93% #DIV/0! 215% 61% 0% 46% 200% 107% 85% 0% 122% 57% 12% 109% #DIV/0! 67%
% Service Bookings to repair unit (work order) 34% 10% 32% 63% 73% 17% 35% 31% 31% 27% 43% 64% 41% 36% 33% 31% 31% #DIV/0! 38% 15% 37% 36% 33% 45% 46% 17% 16% 35% 36% 26% #DIV/0! 28%
LAST MONTH
UNIT INTAKE 26 27 28 29 30 31
Target 761 31 31 31 31 0 31
Actual 724 32 23 33 23 0 43
No. of SRO
Ideal 3
Actual 3
APRIL
UNIT INTAKE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Target 738 12 30 30 30 30 30 30 12 30 30 30 30 30 0 12 30 30 30 30 30 30 12 30
Actual 723 12 35 25 36 27 26 26 9 24 26 33 31 28 0 13 29 29 27 33 34 25 9 38

Success Call 1,436 0 63 50 55 62 56 38 0 42 54 52 56 38 0 0 54 39 41 41 88 56 0 72
Total No. of Not Contactable ( by SMS ) 251 0 16 6 11 15 16 17 0 6 19 4 18 9 0 0 0 9 9 11 8 6 0 18
Total No. of Not Contactable 899 0 51 30 42 33 40 27 0 20 40 28 63 29 0 0 34 28 21 24 37 45 0 49
No. of work orders/vehicle intake from Reminder 294 9 13 12 13 3 13 10 4 5 14 18 13 15 0 0 12 16 0 23 0 11 2 19
Total No. of Service Bookings Actual 296 10 6 10 14 13 11 16 8 8 16 11 10 11 0 7 4 10 10 13 9 17 7 10
Total No. of Vehicle Intake from Service Bookings 241 7 4 9 13 9 7 11 4 6 12 11 8 10 0 6 7 10 7 11 8 12 7 6
Total No. of post service follow up `Satisfied` 463 0 20 16 25 25 14 14 18 15 25 5 15 19 0 0 25 23 11 20 21 15 0 32
Total No. of post service follow up `Not-Satisfied` 7 0 2 0 1 0 1 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0
Total No.`Not-Satisfied` Closed 15 0 2 0 1 0 1 0 0 0 0 0 1 9 0 0 0 0 0 0 0 0 0 0
Total No. of Invalid Number - 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
% Service Reminder unit intake to Reminder Target 11% #DIV/0! 11% 10% 11% 3% 11% 8% #DIV/0! 4% 12% 15% 11% 13% #DIV/0! #DIV/0! 10% 13% 0% 19% 0% 9% #DIV/0! 16%
% Post Service Follow-ups to repair unit (work order) 86% 0% 86% 144% 83% 111% 88% 54% 256% 92% 104% 24% 61% 100% #DIV/0! 0% 162% 134% 48% 64% 74% 80% 0% 116%
% Service Bookings to repair unit (work order) 33% 58% 11% 36% 36% 33% 27% 42% 44% 25% 46% 33% 26% 36% #DIV/0! 46% 24% 34% 26% 33% 24% 48% 78% 16%
24 25 26 27 28 29 30
30 30 30 30 30 12 30
25 33 26 29 35 11 38
120 120 120 120 120 0 120

166 182 163 171 108 0 148
106 120 93 96 64 0 83
4 25 10 14 0 0 0
56 37 60 61 44 0 65
12 11 12 12 22 7 16
15 15 15 15 15 8 15
15 13 6 15 16 12 12
14 10 6 13 13 10 7
25 9 38 25 33 26 29
35 8 32 23 24 0 29
28 8 29 20 20 0 25
0 0 1 0 0 0 0
0 0 1 0 0 0 0
0 0 0 0 0 0 0
7 0 2 3 4 0 4
10% 9% 10% 10% 18% #DIV/0! 13%
140% 24% 123% 79% 69% 0% 76%
56% 30% 23% 45% 37% 91% 18%
LAST MONTH
UNIT INTAKE 26 27 28 29 30 31
Target 738 30 30 30 12 30 0
Actual 723 26 29 35 11 38 0
No. of SRO
Ideal 3
Actual 3
MEI
UNIT INTAKE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Target 730 0 31 31 31 31 12 31 31 31 0 31 31 12 31 31 31 31 31 31 12 31 31 31
Actual 626 29 34 31 32 13 21 31 21 19 27 12 32 26 26 22 31 21 7 28 21 22

Success Call 868 71 42 66 22 0 41 37 42 0 41 0 0 40 61 44 34 43 31 0 40 44 40
Total No. of Not Contactable 660 46 28 37 21 0 35 40 35 0 25 0 0 27 32 46 25 31 23 0 37 42 27
No. of work orders/vehicle intake from Reminder 290 14 15 10 20 9 8 12 12 0 9 15 0 14 11 16 10 10 12 4 16 12 13
Total No. of post service follow up `Satisfied` 480 10 38 0 20 0 24 29 32 0 29 22 0 17 25 8 27 28 20 7 22 23 6
Total No. of post service follow up `Not-Satisfied` - 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Total No.`Not-Satisfied` Closed - 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Total No. of Invalid Number 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0
Total No. of Not Contactable ( by SMS ) 71 1 1 0 7 0 2 0 2 2 4 5 2 7 15 9 0 1
% Service Reminder unit intake to Reminder Target 11% #DIV/0! 11% 12% 8% 16% #DIV/0! 6% 10% 10% #DIV/0! 7% 12% #DIV/0! 11% 9% 13% 8% 8% 10% #DIV/0! 13% 10% 10%
% Post Service Follow-ups to repair unit (work order) 88% #DIV/0! 38% 115% 0% 84% 0% 114% 94% 152% #DIV/0! 153% 89% 0% 59% 104% 46% 145% 97% 129% 314% 111% 110% 32%
% Service Bookings to repair unit (work order) 37% #DIV/0! 28% 35% 29% 53% 31% 10% 48% 43% #DIV/0! 21% 41% 75% 22% 46% 42% 32% 26% 48% 71% 18% 43% 9%
24 25 26 27 28 29 30 31
31 31 31 12 31 0 31 31
22 25 29 13 31 0 26 24
124 124 124 0 124 0 124 124

82 65 53 0 58 0 51 60
36 35 25 0 33 0 28 26
10 9 7 0 0 0 0 0
36 21 21 0 25 0 23 34
7 8 16 7 10 0 13 11
16 16 16 8 16 0 16 16
13 9 18 13 10 0 12 16
12 8 16 11 8 0 6 13
28 21 22 22 25 29 13 31
30 29 22 0 25 0 13 26
26 25 22 0 20 0 11 23
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
4 4 0 0 5 0 2 3
6% 6% 13% #DIV/0! 8% #DIV/0! 10% 9%
136% 116% 76% 0% 81% #DIV/0! 50% 108%
55% 32% 55% 85% 26% #DIV/0! 23% 54%
LAST MONTH
UNIT INTAKE 26 27 28 29 30 31
Target 730 31 12 31 0 31 31
Actual 626 29 13 31 0 26 24
No. of SRO
Ideal 3
Actual 3
JUNI
UNIT INTAKE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Target 666 0 30 12 30 30 30 30 30 30 12 30 30 30 30 0 0 0 30 30 30 30 30 30
Actual 481 37 16 33 34 40 34 39 33 11 36 37 0 0 0 0 0 0 0 20 29 25 21

Success Call 754 16 0 6 21 56 68 43 49 0 60 58 0 0 0 0 0 0 0 32 78 31 10
Total No. of Not Contactable 506 17 0 3 24 26 40 37 31 0 48 48 0 0 0 0 0 0 0 19 44 13 9
No. of work orders/vehicle intake from Reminder - 0 0 0 0 0 0 0
Total No. of post service follow up `Satisfied` 192 8 0 20 32 14 25 30 31 16 8
Total No. of post service follow up `Not-Satisfied` - 0 0 0 0 0 0 0 0 0 0
Total No.`Not-Satisfied` Closed - 0 0 0 0 0 0 0 0 0 0
Total No. of Invalid Number - 0 0 0 0 0 0 0 0 0 0
Total No. of Not Contactable ( by SMS ) 59 19 0 6 5 2 10 5 12
% Service Reminder unit intake to Reminder Target 0% #DIV/0! 0% #DIV/0! 0% 0% 0% 0% 0% 0% #DIV/0! 0% 0% 0% 0% #DIV/0! #DIV/0! #DIV/0! 0% 0% 0% 0% 0% 0%
% Post Service Follow-ups to repair unit (work order) 52% #DIV/0! 73% 0% 79% 109% 40% 103% 90% 130% 0% 44% 0% #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! 0% 0% 0% 38%
% Service Bookings to repair unit (work order) 52% #DIV/0! 43% 75% 39% 41% 48% 50% 46% 42% 100% 39% 49% #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! 5% 41% 48% 57%
24 25 26 27 28 29 30
12 30 30 30 30 30 30
11 25
0 120 120 120 120 120 120

0 124 110 0 139 149 88
0 85 76 65 85 40
0 0 0 0 0 0
0 39 34 74 64 48
8 15 15 15 15 15 15
11 11 19 0 15 16 18
9 8 15 0 14 13 9
29 25 21 11 25 0 0
0 8 0 0 0 32 0
0 8 25 0
0 0 0 0
0 0 0 0
0 0 0 0
7
#DIV/0! 0% 0% 0% 0% 0% 0%
0% 32% #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!
82% 32% #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!
LAST MONTH
UNIT INTAKE 26 27 28 29 30 31
Target 666 30 30 30 30 30 0
Actual 481 0 0 0 0 0 0
No. of SRO
Ideal 3
Actual 3
JULI
UNIT INTAKE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Target 792 12 31 31 31 31 31 31 12 31 31 31 31 31 31 12 31 31 31 31 31 31 12 31
Actual -

Service Reminders Actual - 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Success Call -
Total No. of Not Contactable ( by SMS ) -
Total No. of Not Contactable -
No. of work orders/vehicle intake from Reminder -
Total No. of Service Bookings Actual -
Total No. of Vehicle Intake from Service Bookings -
3 No. of post service follow-ups Target Target - 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Total No. of post service follow up - 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Total No. of post service follow up `Satisfied` -
% Service Reminder unit intake to Reminder Target 0% #DIV/0! 0% 0% 0% 0% 0% 0% #DIV/0! 0% 0% 0% 0% 0% 0% #DIV/0! 0% 0% 0% 0% 0% 0% #DIV/0! 0%
% Post Service Follow-ups to repair unit (work order) #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!
% Service Bookings to repair unit (work order) #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!
24 25 26 27 28 29 30 31
31 31 31 31 31 12 31 31
124 124 124 124 124 0 124 124

0 0 0 0 0 0 0 0
16 16 16 16 16 8 16 16
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0% 0% 0% 0% 0% #DIV/0! 0% 0%
#DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!
LAST MONTH
UNIT INTAKE 26 27 28 29 30 31
Target 792 31 31 31 12 31 31
Actual - 0 0 0 0 0 0
No. of SRO
Ideal 3
Actual 3
AGUSTUS
UNIT INTAKE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Target 768 33 33 33 33 12 33 33 33 33 33 33 12 33 33 33 33 0 33 12 35 35 0 31
Actual -

Success Call -
% Service Reminder unit intake to Reminder Target 0% 0% 0% 0% 0% #DIV/0! 0% 0% 0% 0% 0% 0% #DIV/0! 0% 0% 0% 0% #DIV/0! 0% #DIV/0! 0% 0% #DIV/0! 0%
24 25 26 27 28 29 30 31
31 33 12 30 30 30 30 30
124 132 0 120 120 120 120 120

0 0 0 0 0 0 0 0
16 17 8 15 15 15 15 15
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0% 0% #DIV/0! 0% 0% 0% 0% 0%
LAST MONTH
UNIT INTAKE 26 27 28 29 30 31
Target 768 12 30 30 30 30 30
Actual - 0 0 0 0 0 0
No. of SRO
Ideal 3
Actual 3
SEPTEMBER
UNIT INTAKE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Target 738 30 12 30 30 30 30 30 30 12 30 0 30 30 30 30 12 30 30 30 30 30 30 12
Actual -

Success Call -
% Service Reminder unit intake to Reminder Target 0% 0% #DIV/0! 0% 0% 0% 0% 0% 0% #DIV/0! 0% #DIV/0! 0% 0% 0% 0% #DIV/0! 0% 0% 0% 0% 0% 0% #DIV/0!
24 25 26 27 28 29 30
30 30 30 30 30 30 12
120 120 0 120 120 120 0

0 0 0 0 0 0 0
15 15 15 15 15 15 8
0 0 0 0 0 0 0
0 0 0 0 0 0 0
0% 0% #DIV/0! 0% 0% 0% #DIV/0!
#DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!
LAST MONTH
UNIT INTAKE 26 27 28 29 30 31
Target 738 30 30 30 30 12 0
Actual - 0 0 0 0 0 0
No. of SRO
Ideal 3
Actual 3
OKTOBER
UNIT INTAKE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Target 820 32 32 32 32 32 33 12 32 32 32 32 32 33 12 32 32 32 32 32 33 12 32 32
Actual -

Success Call -
% Service Reminder unit intake to Reminder Target 0% 0% 0% 0% 0% 0% 0% #DIV/0! 0% 0% 0% 0% 0% 0% #DIV/0! 0% 0% 0% 0% 0% 0% #DIV/0! 0% 0%
24 25 26 27 28 29 30 31
32 32 32 33 12 32 32 32
128 128 128 132 0 128 128 128

0 0 0 0 0 0 0 0
16 16 16 17 8 16 16 16
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0% 0% 0% 0% #DIV/0! 0% 0% 0%
LAST MONTH
UNIT INTAKE 26 27 28 29 30 31
Target 820 32 33 12 32 32 32
Actual - 0 0 0 0 0 0
No. of SRO
Ideal 3
Actual 3
NOVEMBER
UNIT INTAKE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Target 789 32 32 33 12 32 32 32 32 32 33 12 32 32 32 32 33 34 12 32 0 32 32 32
Actual -

###1 No. of Service Reminders Target Target 2,964 128 128 132 0 128 128 128 128 128 132 0 128 128 128 128 132 136 0 128 0 128 128 128
Success Call -
% Service Reminder unit intake to Reminder Target 0% 0% 0% 0% #DIV/0! 0% 0% 0% 0% 0% 0% #DIV/0! 0% 0% 0% 0% 0% 0% #DIV/0! 0% #DIV/0! 0% 0% 0%
24 25 26 27 28 29 30
32 12 32 32 32 32 32
128 0 128 128 128 128 128

0 0 0 0 0 0 0
16 6 16 16 16 16 16
0 0 0 0 0 0 0
0 0 0 0 0 0 0
0% #DIV/0! 0% 0% 0% 0% 0%
LAST MONTH
UNIT INTAKE 26 27 28 29 30 31
Target 789 32 32 32 32 32 0
Actual - 0 0 0 0 0 0
No. of SRO
Ideal 3
Actual 3
DESEMBER
UNIT INTAKE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Target 738 30 12 30 30 30 30 30 30 12 30 30 30 30 30 30 12 30 30 30 30 30 30 12
Actual -

Success Call -
% Service Reminder unit intake to Reminder Target 0% 0% 0% 0% 0% 0% 0% #DIV/0! 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
24 25 26 27 28 29 30 31
30 0 30 30 30 30 12 30
120 0 120 120 0 120 48 120

0 0 0 0 0 0 0 0
15 0 15 15 15 15 6 15
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0% #DIV/0! 0% 0% #DIV/0! 0% 0% 0%

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Personil

2950 2958 2526 2586 1579 1277

F. Service Retention & Marketing Activity

F. Service Retention & Marketing Activity

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F. Service Retention & Marketing Activity

F. Service Retention & Marketing Activity

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F. Service Retention & Marketing Activity

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F. Service Retention & Marketing Activity

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F. Service Retention & Marketing Activity

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F. Service Retention & Marketing Activity

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F. Service Retention & Marketing Activity

120 120 0 120 120 120 0

F. Service Retention & Marketing Activity

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F. Service Retention & Marketing Activity

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F. Service Retention & Marketing Activity

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