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    Implementation Issues Register

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    ya.elhilali
    The document is a project implementation issue register that lists 8 issues encountered during a project. The issues include an insufficient downtime window requiring an extension, a client demanding support on a non-contracted day, lack of logistical budget, use of different standard operating procedures, a release requiring unexpected additional resources, a failed backup script, traffic delays, and a conference call facility outage. The issues vary in severity and have been assigned owners and statuses.

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    Implementation Issues Register

    Uploaded by

    ya.elhilali
    4 views3 pages
    The document is a project implementation issue register that lists 8 issues encountered during a project. The issues include an insufficient downtime window requiring an extension, a client demanding support on a non-contracted day, lack of logistical budget, use of different standard operating procedures, a release requiring unexpected additional resources, a failed backup script, traffic delays, and a conference call facility outage. The issues vary in severity and have been assigned owners and statuses.

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    The document is a project implementation issue register that lists 8 issues encountered during a project. The issues include an insufficient downtime window requiring an extension, a client demanding support on a non-contracted day, lack of logistical budget, use of different standard operating procedures, a release requiring unexpected additional resources, a failed backup script, traffic delays, and a conference call facility outage. The issues vary in severity and have been assigned owners and statuses.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    4 views3 pages

    Implementation Issues Register

    Uploaded by

    ya.elhilali
    The document is a project implementation issue register that lists 8 issues encountered during a project. The issues include an insufficient downtime window requiring an extension, a client demanding support on a non-contracted day, lack of logistical budget, use of different standard operating procedures, a release requiring unexpected additional resources, a failed backup script, traffic delays, and a conference call facility outage. The issues vary in severity and have been assigned owners and statuses.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 3

    Project Implementation Issue Register

    Issue # Description
    The allotted downtime window was insufficient to run all the test scripts, and we requested a 2-hour
    1 extension (which was approved)

    The contract stated that the support for tier 2 issues is 24X6, while the client demanded we fix a port
    2 malfunction on Sunday

    No budget was allocated for logistical support, specifically transport of servers to the clients’ site
    3

    Different SOP’s were used by the back-office personnel


    4

    The release took 2 additional resources than what was planned.


    5

    Backup process failed on the day as there was an issue with the script
    6

    Traffic delays caused the team to arrive later


    7

    Confercence call facility went down for 45 mins.


    8
    Severity Owner Status Impact / Comments

    High Neel Open

    The malfunction caused delays with the timeline.


    Low Wale Open

    Medium Wale Open

    Medium Swapnil Open

    Low Swapnil Closed

    The release delayed by 2 hours.


    Medium Swapnil Open

    High Neel Closed

    Stakeholders could not get updates.


    High Neel Open
    Severity Status
    High Open
    Medium Closed
    Low WIP

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