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SMS OTP

Verify customers reliably

and at ease using our OTP
SMS
Send SMS OTPs with Sprint 2FA to your customers over dedicated high-priority
channels to ensure the highest delivery rates at low latencies

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Introduction - Transactional SMS

Characteristics of Transactional SMS Examples of Transactional SMS

What is Transactional SMS
Transactional SMS is a type of SMS
message that is sent to customers to
provide them with critical information
related to their transactions.
Transactional SMS is sent to customers
with whom the business has an existing
relationship.
Transactional SMS is triggered by a specific
event or action taken by the customer. It is time-
sensitive and contains important information
that the customer needs to know. Majorly it is
personalized with customer-specific data, such
as order numbers or account balances.
Order confirmation SMS sent by e-commerce
platforms are Trans SMS. One-time password by
banks or Flight booking confirmation SMS sent
by airlines are also examples of transactional
SMS. As a matter of fact delivery update SMS
sent by logistics companies.
 Why do you need Sprint's
OTP SMS?
With Sprint’s SMS OTP, you can improve verification metrics that
help you achieve delivery rates as high as 97% at a latency of 2
seconds on average. You can track performance on the advanced
SMS analytics dashboard which enables you to see if an OTP
message has been delivered, failed, or ran into other delivery
issues. Our OTP SMS is set apart from the competition as it can be
used as a fallback mechanism to OTP, further cutting costs by up
to 50%.

Benefits

Improve your verification metrics Verify without the hassle

Reduce operational costs
Achieve delivery rates of 98% at a latency of 2-3 Get started in minutes with a self-serve
Observe up to 50% savings with SMS seconds on average with our dedicated high- dashboard and authenticate users with SMS OTP
OTPs when used as a fallback to OTP priority OTP channels coupled with integrated and cut out operational tasks like generating
and by cutting out intermediate services backup routes and fallback networks. and validating OTPs.
to generate and validate OTPs.

Use Case
Transactional SMS is a powerful tool for businesses to send critical
information related to customer transactions or interactions.
Some common use cases for transactional SMS include order
confirmations, delivery updates, and account balance
notifications. For example, after a customer places an order on an
e-commerce website, they may receive an SMS confirming the
order and providing an estimated delivery date. As the order is
being processed and shipped, customers can receive regular
updates via SMS about the status of their delivery. Similarly,
banks and financial institutions can send SMS notifications to
customers about their account balance, recent transactions, or
payment due dates. These use cases help to improve customer
communication and enhance the overall customer experience.
 Best practices for sending Transactional SMS
Opt-In Requirement
Businesses should ensure that
customers have given explicit consent to
receive transactional SMS messages.
This can be achieved through opt-in
mechanisms such as website forms,or
SMS keywords.
Regulatory Compliance
Businesses should comply with local
regulations related to transactional SMS
messaging, such as restrictions on
message content, sender ID, or
frequency.
Security
Observe up to 50% savings with SMS OTPs when
used as a fallback to OTP and by cutting out
intermediate services to generate and validate
OTPs.
Numeric, alphabetical and
alphanumeric OTPs
Generate and send strong and highly secure
OTPs in either numeric, alphabetical or
alphanumeric combinations.
Information Accuracy
Transactional SMS messages should be accurate
and provide customers with relevant information
related to their transactions. This helps to build
trust and establish a positive customer
experience.
Personalization
Personalization can help to increase the
effectiveness of transactional SMS messages
by making them more relevant and engaging
for customers. This can include using customer-
specific data such as name or order number in
the message content.
Features
Cleaner, faster APIs
Our highly programmable and clean REST APIs
ensure smooth integrations with your existing
systems
Status call back
Receive status call backs for SMS OTPs sent and
verification confirmations.
Time Sensitivity
Transactional SMS messages should be sent in a
timely manner, especially for critical information
such as OTPs or order confirmations. Delayed or
missed messages can lead to customer
frustration and dissatisfaction.
Opt-Out Mechanisms
Businesses should provide customers with a
clear and easy opt-out mechanism, such as an
SMS keyword or unsubscribe link. This helps to
respect customer preferences and avoid any
potential regulatory violations.
Sprintverify Analytics
SMS OTP dashboard for verification
confirmations, to see if an OTP message has
been delivered, failed, or has run into other
delivery issues.
Fallback integrations
SMS OTP is a part of Sprint’s full-stack
verification suite that includes OTP and Voice
OTP acting as fallbacks to the SMS OTP ensuring
successful deliveries.
 Customer support options
Customer Support
When it comes to transactional SMS, it's
important for businesses to have access
to reliable customer support and contact
information for their service provider.
This ensures that any issues or
questions related to messaging can be
quickly resolved, minimizing any
potential impact on customer
experience.
Some Common Support Options
Some common customer support options for us
include email - support@sprintsmsservice.com,
and live chat. Email support is a popular option
for us as it provides a paper trail of
communication and allows for detailed
explanations of any issues. Live Skype chat
options is useful for businesses that require
immediate assistance or have more complex
issues that require real-time support.
Additional Support Information
In addition to customer support options,
businesses should also have access to the
phone numbers of their respective account
managers in addition to their email address.
This information should be easily accessible on
the email signature of each Account Manager.

Frequently Asked Questions

What is the difference between transactional SMS and

promotional SMS?
Transactional SMS is used to send critical and time-sensitive information
related to customer transactions, while promotional SMS is used for
marketing and promotional activities.

Is it possible to send promotional content through

transactional SMS?
No, promotional content cannot be sent through transactional SMS as it
is meant for sending only critical and informational content related to
customer transactions.

Are there any regulations or compliance requirements

for sending transactional SMS?
Yes, there are regulations and compliance requirements for sending
transactional SMS, including the need for explicit consent from
customers to receive messages and providing an opt-out option.

Can images or multimedia be included in transactional

SMS? Is there a limit to the number of characters that
 can be included in a transactional SMS?
No, transactional SMS is limited to plain text and cannot include images
or multimedia and transactional SMS is limited to 160 characters per
message. However, longer messages can be split into multiple parts and
sent as separate messages.

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