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    Managing Bank Card Incidents

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    José ZONGO
    BOA-BF has various procedures in place for managing incidents involving bank cards. Complaints made at BOA ATMs are processed within 72 hours while complaints about other ATMs may take up to 45 days. All captured cards are recorded in a register and clients must verify their identity before retrieving a captured card. BOA-BF is working to improve card delivery times and reduce complaints by conducting surveys to understand client difficulties and feedback for enhancing services.

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    Managing Bank Card Incidents

    Uploaded by

    José ZONGO
    5 views8 pages
    BOA-BF has various procedures in place for managing incidents involving bank cards. Complaints made at BOA ATMs are processed within 72 hours while complaints about other ATMs may take up to 45 days. All captured cards are recorded in a register and clients must verify their identity before retrieving a captured card. BOA-BF is working to improve card delivery times and reduce complaints by conducting surveys to understand client difficulties and feedback for enhancing services.

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    Managing-Bank-Card-Incidents

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    BOA-BF has various procedures in place for managing incidents involving bank cards. Complaints made at BOA ATMs are processed within 72 hours while complaints about other ATMs may take up to 45 days. All captured cards are recorded in a register and clients must verify their identity before retrieving a captured card. BOA-BF is working to improve card delivery times and reduce complaints by conducting surveys to understand client difficulties and feedback for enhancing services.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    5 views8 pages

    Managing Bank Card Incidents

    Uploaded by

    José ZONGO
    BOA-BF has various procedures in place for managing incidents involving bank cards. Complaints made at BOA ATMs are processed within 72 hours while complaints about other ATMs may take up to 45 days. All captured cards are recorded in a register and clients must verify their identity before retrieving a captured card. BOA-BF is working to improve card delivery times and reduce complaints by conducting surveys to understand client difficulties and feedback for enhancing services.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 8

    Managing Bank Card

    Incidents
    Learn more about the risk management procedures in place when an
    incident occurs with bank cards.

    by José ZONGO
    Complaint Management
    Effective procedure Complaint Form

    Fast and reliable complaint handling within 72 Capture precise details of the complaint in the
    hours. form.

    BOA ATM External ATM

    Client complaints at BOA ATM are processed Longer processing times of 45 days for non-
    within 72 hours. BOA ATM complaints.
    Captured Card Management

    Captured Cards Captured Card Client Assistance


    Register Retrieval
    Assist clients in filling out the
    Record all the necessary details Verify the customer's identity complaint forms and
    of the captured card in the using their ID card before understanding the retrieval
    register. retrieving the captured card. procedure.
    Managing Bank Cards at
    BOA-BF
    Learn about BOA-BF's strengths, weaknesses, and suggestions for
    improving banking services and customer satisfaction.

    1 Strengths 2 Weaknesses

    Effective communication Inability to meet card


    between agents and delivery times and high
    versatile operators to numbers of complaints and
    oversee card management. claims.

    3 Suggestions

    Conduct surveys to detect client difficulties and work on their


    feedback. Increase ATM functionalities and improve maintenance
    policies.
    BOA-BF: Striving for Excellence
    Offering personalized products and services to meet the needs of its clients, BOA-BF is taking the
    challenge by introducing new products and services to improve banking services.

    Monthly Charges for Inactive


    Cards

    Encouraging clients to retrieve inactive cards


    by implementing monthly charges on these
    services.

    1 2 3

    Partnering with Law Enforcement Conducting Surveys

    Increasing security at ATMs and banks through Regular surveys aimed at detecting customer
    collaboration with law enforcement agencies. difficulties in using bank cards and related
    services.
    Meeting Customer Needs at BOA-BF
    Offering a wide range of banking products and services to meet the needs of its clients, BOA-BF stands
    out through quality and diversification.

    Customer-centric Continuous Innovation Safe and Secure


    services Banking
    Stay ahead of the competition
    Meet the specific needs of each curve through the introduction Providing a safe and secure
    client through personalized of new payment solutions. banking environment through
    solutions. state-of-the-art security tools
    and processes.
    Improving Bank Card Usage
    Educating customers on how to use bank cards and avoid common malfunctions is a top priority at BOA-
    BF.

    ATM Usage Card Usage Customer Support

    Follow the instructions on Keep your card close to Contact available customer
    the ATM screen carefully. you and avoid sharing support for assistance with

    Use ATMs in well-lit, secure details with third parties. ATMs, card services, and
    areas. Report lost cards complaint handling.
    immediately to avoid loss Be patient and provide as
    of funds. much information as
    possible when asked.
    BOA-BF: Investing in Community
    Development
    BOA-BF is committed to giving back to the community through various development initiatives aimed at
    improving the quality of life.

    Initiatives Objectives

    Clean water projects Provide access to safe and clean drinking


    water.

    Environmental awareness campaigns Spread environmental advocacy among key


    stakeholders.

    Community-based healthcare programs Provide free basic healthcare services to


    underprivileged communities.

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