Yogyakarta,October 18th 2023

Attention To:
Mr. Soetopo S.T
Manager of PT.Aneka Dharma Persada
Jl.Raya Wates-Jogjakarta No.125
Yogyakarta 55752

Dear Sir,
I hope this letter finds you well. I am writing to you as a valued customer of your company, and I
would like to bring to your attention some concerns I have regarding the quality of your products and
the timeliness of deliveries. I believe that addressing these issues will not only enhance customer
satisfaction but also contribute to the overall success of your business.
Firstly, I have noticed that some of the products I have received in recent orders have had defects. It is
crucial that your quality control measures are reinforced to ensure that products leaving your facility
meet the highest standards. Consistency in product quality is vital to maintain customer trust and
loyalty. I would suggest implementing more rigorous quality checks at various stages of the
manufacturing process to identify and rectify any potential defects before the products reach the
customers.
Secondly, I have experienced delays in product deliveries, which has caused inconvenience and
frustration. Timely delivery is essential for customer satisfaction, especially when customers rely on
your products for their own operations. I recommend reviewing your supply chain and logistics
processes to identify any bottlenecks or inefficiencies that may be causing these delays. Streamlining
your operations, optimizing inventory management, and enhancing communication with shipping
partners can significantly improve delivery efficiency.
In addition to the above suggestions, I believe that fostering open communication with your customers
is crucial. Encouraging customers to provide feedback on their experiences, both positive and
negative, can help you understand their expectations and identify areas for improvement. Moreover,
conducting regular customer satisfaction surveys can provide valuable insights into your performance
and help you prioritize enhancements.
I genuinely appreciate the quality and value your products bring, and I believe that by addressing
these concerns, you will not only retain your existing customers but also attract new ones. Your
commitment to continuous improvement will demonstrate your dedication to customer satisfaction
and elevate your reputation in the market.
Thank you for considering my suggestions. I look forward to seeing improvements in the quality of
your products and the efficiency of your deliveries. Should you have any questions or require further
information, please do not hesitate to contact me. I value our relationship as a customer and believe in
the potential of your company to excel.
Yours sincerely,

H.Muhammad Soleh,SE.S.PDI,MM
Kelompok :

Nama : Rio Hasri Anggara

NIM : 20230130124
Kelas : D

Nama : Miftahul Rosidin

NIM : 20230130138
Kelas : D

Nama : Adhil Cahyo Nugroho

NIM : 20230130141
Kelas : D