Pavan Tummala

CAREER SUMMARY

● 15 Years of Experience in building, operating, and managing 24/7 Support teams.

● Successfully set up the 24/7 offshore production support teams which supports, plans, and manages
multiple key areas such as:
Application support
On prem & Cloud Infrastructure Support.
● Provided technical solutions for complex business solutions.
● Adept in handling challenging & diverse roles in managing techno managerial IT Operations.
● Well versed in managing small to large teams across geographies in different time zones.
● Experience in driving projects related to Telecom,Banking and Insurance domain.
● Collaborated and partnered with relevant stakeholders and Executive Leadership to create and maintain a
technical roadmap.
● Responsible for timely business delivery with pre-determined SLAs.

TECHNICAL SKILLS

Operating System Windows Server 2003, 2008, 2012, 2016,RedhatLinux

Monitoring Tools Dynatrace, Splunk, MOM 2005, SCOM 2007, Moogsoft, Splunk
Ticketing Tools BMC Remedy,Jira
Methodologies Agile, Waterfall, ITIL

ACADEMIC QUALIFICATION
● B. Tech (Computer Science Engineering) from JNTU Hyderabad.

PROFESSIONAL CERTIFICATIONS
AZ900 – Azure Fundamentals
AZ305 – Designing Microsoft Infrastructure Solutions
SAFe – Certified SAFe 5 Agilist

Employer Value Momentum (Oct’2016- till date)

Client Name GEICO
Project 24/7 Production Support
Role Senior Project Lead
Technology Solution Devops, Azure Infra,Splunk, Dynatrace,
Projects Description 24/7 production support
Responsibilities ● End-to-End ownership to oversee the service delivery of all support projects
within expected schedule, efforts and quality, from project initiation phase
to stable state phase.
● Accountable for execution of Infrastructure/ Application Services Domain
service delivery within agreed quality, cost and SLA’s.
● Accountable for SLA adherence of all support projects.
● Providing technical leadership to support teams.
● Ensuring creation / updating of runbooks as and when required.
● Supported smooth service delivery and continuous process improvements
to drive overall efficiency and effectiveness; Promote and Share best
practices.
● Ensured effective issue resolution, Drive timely resolution of process and
service delivery issues, disputes and escalations and drive incident, root
cause analysis and remediation processes and actions in collaboration with
onsite teams and third-party service providers.
● Setup process for communication with all stakeholders, delivery execution,
status reporting, escalation mechanism, issues/mitigation plan etc.
● Provided Delivery intelligence to leadership through well-defined reviews
and interventions.
● Analyze outage/incident/change, looking for trends, opportunities, and
continuous improvement to reduce cost, reduce downtime.

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 Pavan Tummala

● Good at analyzing and troubleshooting problems related to the installation

of Dynatrace in Azure webapps, Windows, Linux and AKS clusters.
● Monitoring and Automation using Dynatrace
Dashboard , Configuration and alerts automation
Dynatrace Configuration and automation
Monitoring Information from Dynatrace for technical resources
Performance analysis using Dynatrace
Manage existing Dynatrace monitoring
Troubleshooting issue using Dynatrace AI
Training and Documentation for all activities.

Employer Verizon (May’12-Sep’16)

Client Name FIOSTV
Project 24/7 Production support
Role Sr Technical Engineer
Technology Solution Linux, Weblogic,AWS
Project Description 24/7 production support
Responsibilities ● Performed J2EE application deployment and administration including JAR,
WAR, and EAR files on different environments (QA, Stage, and Production).
● Worked with Data base team to resolve permission issues, connection pool
issues on Stage environment.
● Involved in Performance tuning of Web Logic server with respect to heap,
threads and connection pools.
● Ability to troubleshoot problems and analyze performance statistics related
to web architecture and applications in conjunction with development
team, networking team, and vendor.
● Deployed the applications on multiple WebLogic Server and maintained
Load balancing, high availability.
● Setting up new applications in various environments.
● Automated Weblogic Server Administrative tasks.
● Weblogic Application Server L2-administration activities.

Employer HSBC (Mar’08-Apr’12)

Client Name HSBC Technology & Services, USA
Projects ESG Wintel Server Support
Role Senior Technical Analyst
Technology Solution Window Server 2008
Responsibilities ● Work on incidents tickets coming to the support Queue.
● Work with hardware vendors and schedule replacement of the Faulty hardware
● Check and maintain updated antivirus definitions on the servers
● Submit Change records as per requirement.

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