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Moral Issues in Business Australia New Zealand 3rd Edition Shaw Solutions Manual
Moral Issues in Business Australia New Zealand 3rd Edition Shaw Solutions Manual
Key terms
• trade governance • distributive justice
• international standards • cultural relativism
• democracy • child labour
• bribery • sweatshops
• multinational companies (MNCs) • human rights
• globalisation • World Trade Organization (WTO)
• democracy • International Monetary Fund (IMF)
• equality • World Bank
• cultural homogenisation
Learning objectives
After studying this chapter, students should be able to:
• understand the nature and history of globalisation
• explore the moral issues relevant to globalisation and its impacts on power
distribution around the world
• explain the operation of multinational corporations (MNCs) and understand
the moral criticisms made against them
• identify the legal and moral responsibilities of MNCs.
96 Moral Issues in Business 3e Instructor’s Manual
Lecture outline
Globalisation
Globalisation refers to the social, cultural, political and economic aspects of an
increasingly interconnected world in which distance, communication, technology,
culture and ideas have become universal instead of localised.
Global institutions
• Some of the most important global financial and trade institutions include the
World Bank, the IMF and the WTO.
Tutorial
Westerners who travel on business to other lands frequently find themselves trying
to do business against a backdrop of cultural patterns and expectations that they do
not fully understand. How should businesspeople deal with customs that conflict
with their own sense of ethics and law? US professor of global marketing Jeff
Fadiman discusses bribery in non-western countries – the reasons for it, the different
kinds one can encounter and how it is done. Because in many non-western countries
turning one’s back on all requests for pay-offs can be commercial suicide, Fadiman
recommends that westerners play the local bribery game – but with their own rules.
Discussion questions
1 What are some problems that Australian companies might face in the
international arena?
2 What are the dangers of running a business in an area where a company does
not have a good understanding of the culture?
3 In your opinion, what dilemmas do businesses generally encounter in different
cultures? How might businesses overcome or improve these situations?
4 You have been appointed as a consultant for an international business – and they
thought of starting business with Australia – deriving from the contents of this
chapter, and your readings, what would be your suggestions?
Critical reflection
1 Review the advantages and disadvantages of globalisation as discussed in this
chapter. Does globalisation benefit some countries at the expense of others?
Highlight the contents of the chapter; however, the students will have their
own opinions, and to assist them, it would be great to go to FORBES website
and share the pros and cons of globalisation elaborated in the article:
http://www.forbes.com/sites/mikecollins/2015/05/06/the-pros-and-cons-of-
globalization/#289d87f02170
2 Is a company morally obliged to follow the safety guidelines of its home
country (where the company is based) when the standards in the host country
(where the company operates) are lower? In relation to worker safety, what is
the difference between moral obligation and law?
Students will have different views. Encourage them to defend their views.
3 Consider the kinds of strategies and techniques that global agencies such as
the IMF, WTO, Transparency International and the Fair Trade Association can
use to influence or persuade MNCs to improve employee working conditions.
How might they be made more effective?
For WTO – the following can be applied:
• Freer trade: gradually, through negotiation
• Predictability: through binding and transparency
• Promoting fair competition
• Encouraging development and economic reform
This link might help the instructors:
https://www.wto.org/english/thewto_e/whatis_e/tif_e/tif_e.htm
As for the IMF – the instructors can check this link
https://www.globalpolicy.org/social-and-economic-policy/the-three-sisters-
and-other-institutions/the-international-monetary-fund.html and show
students the following two articles:
• Agreement for global firewall, but little beyond that
• Capital Flows: IMF Guidelines criticised.
4 Construct an argument for or against the view that the world’s resources
belong to the world (as opposed to belonging to the citizens of the country in
which the resources are located). Use ethical theory to justify your position.
Students will have different views. Encourage them to defend their views. As a
topic of discussion, consider using the Australian mining industry, mining
magnates, and a mine’s effects on a community (e.g. more custom, higher
rents and gender imbalances) and the original owners of the land (Indigenous
populations). Also issues such as blood diamonds could be discussed.
5 Explain why actual (and perceived) employee equality is important across the
operations of MNCs in different countries. Is this a moral, an industrial
relations or a key business issue?
MNCs have great responsibilities as they are usually taking advantage of the
resources in a country that might be still developing, so the more they act
against moral, ethical and legal issues, the less this country can be developed.
Therefore, as far as the MNCs obtain a permit to operate in a country they are
obliged to assist this country to prosper – and their aim should not only be to
generate profits and transfer those profits to the home country, but to
encourage the citizens of the developing nation, to work with them for the
development of their country through the help in infrastructure and other
community services that might add value.
6 Is the homogenisation of cultures a moral issue? Why or why not?
Students will have different views. Encourage them to defend their views.
Possible responses might refer to ethical relativism and paternalism.
7 Do wealthy nations have a moral obligation to protect poorer nations? If so,
should MNCs play a role in protecting poorer nations or is this the role of
government? Use ethical theory to support your position.
Students will have different views. Encourage them to defend their views. They
should examine their responses in the context of their beliefs about the narrow
and broad views of CSR.
The joint venture between Walmart (United States) and Bharti Enterprises
(India), designed to produce a series of ‘cash and carry’ retail stores
throughout India called Best Price Modern Wholesale, has been dissolved due
to claims that Walmart engaged in practices deemed corrupt under the US
Foreign Corrupt Practices Act (FCPA). Until the dissolution, the partners had
built 20 superstores in such Indian cities as Amritsar, Jammu, Agra, Indore,
Zirakpur, Kota, Ludhiana, Jalandhar, Bhopal, Raipur, Meerut and Lucknow.
Walmart paid US$100 million to acquire Bharti Enterprises’s half share in
Bharti Walmart Pvt Ltd that ran 20 Best Price–branded cash and carry stores.
Walmart stores reportedly spent US$334 million to end the partnership.
A New York Times investigation in 2012 regarding a bribery scheme
involving the opening of Walmart stores in Mexico reported that its
investigation had extended beyond Mexico to China, Brazil and also India
where Walmart had a relatively successful joint venture between 2007 and
2011 with Bharti Enterprises. On 15 November 2012, Walmart said it was
looking for FCPA violations at its Brazil, China and India units. While going
through regulatory compliance checks, Walmart discovered traces of
corruption in the set-up at India and the joint venture deteriorated thereafter as
Walmart was forced to focus on investigating whether it had in any way
violated US anti-bribery laws. Independent auditors and lawyers from US-
based Greenberg Traurig and KPMG India were appointed for an official
probe into the matter. So far Greenberg Traurig and KPMG have spent 26,000
hours on consulting and shaping an anti-corruption compliance program for
Bharti Walmart. Walmart also faced other problems in India, including some
politicians who suggested that it had broken India’s foreign exchange laws
through ‘illegal and indirect capital infusion’ into Bharti Retail, and the
government’s requirement that at least 30 per cent of its retail products be
sourced locally. Indian authorities are also looking into whether Walmart
violated its own foreign investment rules by giving Bharti Retail an interest-
free loan of $100 million. Moreover, as an aftermath of the failed joint venture,
two agents who helped Walmart and its former partner Bharti Enterprises to
obtain licences for stores have dragged both companies to court for allegedly
not paying their fees for the past three years.
In response to the ongoing investigation, Walmart India has suspended
its chief financial officer and its entire legal team in the country. The legal
team allegedly procured licences required for stores and other real estate
approvals. The suspicion is that these officers paid bribes to get the licences.
The Retail Association of India lists more than 50 such approvals from 32
different agencies. Understanding the Corruption Index for India and the way
some government departments function, it is often a daunting task for any
organisation to manage to obtain all the relevant licences without such
‘reciprocal payments’. Given the immense operations of the Bharti group, it is
not possible that bribes were paid without senior management approval, as
most of the relationships required senior managers’ tacit or explicit approval.
subsidiaries. For the underlying code of values of fairness, integrity and loyalty,
the organisations and officers should be accountable for ethically suspect
activities of the managers in a subsidiary. Disciplinary action should not be
restricted to the subsidiary managers but should also include company officers.
The audit/ethics committee of the organisation must ensure the effectiveness
of all components of ‘an effective program to prevent and detect ethical
violations’; that includes encouraging reporting and punishing ethical
misconduct. There should be uniformity of applications of
impact/outcome/punishment, otherwise it may lead to complications and
perceived double standards within an organisation that may undermine the
integrity of the codes. Practical differences between Board and employee
activities can be addressed by policy statements accompanying a single
company-wide code.
Discussion questions
1 Is hot coffee so dangerous, as the jury thought? Should a reasonable consumer
be expected to know that coffee can burn and to have assumed this risk? Is a
warning label sufficient? Is our society too protective of consumers these days,
or not protective enough?
Students might have different opinions here – some might think that hot
coffee is dangerous – others might state coffee is not drinkable if it is not hot;
however, there is a need to look at rights and responsibilities here: rights of
the buyer and the seller, and the responsibilities of both. If there is a warning,
is it difficult to see? Students will have various responses and should be
encouraged to justify their view.
2 In serving such hot coffee, did McDonald’s act in a morally responsible way?
What ideals, obligations and effects should it have taken into consideration?
Student responses will vary.
McDonald’s can print a warning on the cup in an effort to negate
responsibility if the product causes harm. Having said that, McDonald’s cannot
run away from responsibility in the case of any injury, thus, they should have
acted more responsibly.
3 McDonald’s claims that most consumers would prefer to have their coffee too
hot rather than not hot enough. After all, if it’s too hot, they can always wait a
minute before drinking it. Suppose this is true. How does it affect McDonald’s
responsibilities? Given that McDonald’s serves millions of cups of coffee every
week, how important are a few hundred complaints about its coffee being too
hot?
Student responses will vary. Other than printing a warning on drink containers,
what other steps could the company take? Should they reduce the
temperature of their coffee? What is reasonable to accept?
4 Was Liebeck only 20 per cent responsible for her injuries? Do you agree with
the amount of compensatory and punitive damages that the jury awarded her?
If not, what would have been a fairer monetary award?
Students might argue differently depending on how they look at Liebeck from
the information provided in the case and what is their stand regarding
McDonald’s. The buyer has a responsibility and the seller has a responsibility.
5 Should juries be permitted to award punitive damages in product liability
cases? If so, should there be a limit to what they can award? Is it right for a jury
to award punitive damages against one company in order to send a message to
a whole industry?
Student responses will vary and this is a good issue for discussion, introducing
the topics of fairness and justice. Some students might say ‘you cannot just
send messages by having a scapegoat’, while others would say that this is the
right thing to do. Either argument would need to be supported by excerpts
from the chapter.
Additional resources
Further reading
R. W. Armstrong, ‘An Empirical Investigation of International Marketing Ethics:
Problems Encountered by Australian Firms’, Journal of Business Ethics, 11
(1992), 161–71.
T. Donaldson, ‘Moral Minimums for Multinationals’, Ethics & International Affairs, 3
(1989), 163–82.
A. Ebrahim and E. Weisband, Global Accountabilities: Participation, Pluralism and
Public Ethics (Cambridge: Cambridge University Press, 2007).
W. Higgins, ‘Standardizing Corporate Social Responsibility’, in D. Bubna-Litic (ed.),
Spirituality and Corporate Social Responsibility – Interpenetrating Worlds:
(Farnham, UK: Gower Applied Business Research, 2009).
P. Kirby, ‘Theorising Globalisation’s Social Impact: Proposing the Concept of
Vulnerability’, Review of International Political Economy, 13 (2006), 632–55.
S. Larsson, D. Boud, M. A. Dahlgren, S. Walters, and T. Sork, ‘Confronting
Globalisation: LeArning from Intercontinental Collaboration’, Innovations in
Education and Teaching International, 42 (2005), 61–71.
N. Li, ‘Religion, Opportunism, and International Market Entry Via Non-Equity
Alliances or Joint Ventures’, Journal of Business Ethics, 80 (2008), 771–89.
B. Michael, ‘Theorising the Politics of Globalisation: A Critique of Held et al’s
‘Transformationalism’’, Journal of Economic and Social Research, 4 (2003), 3–
17.
K. Rushton, ‘Business ethics: A Sustainable Approach’, Business Ethics: A European
Review, 11 (2002), 137–9.
G. Sanderson, ‘Black and white Knights: Globalisation, Internationalisation and
Higher Education’, 212-25. (Adelaide: University of South Australia, 2009).
P. S. Sethi, ‘Globalisation and the good corporation: A need for proactive co-
existence’, Journal of Business Ethics, 43 (2003), 21–31.
M. Sillanpaa, M. 1998. ‘The Body Shop Value Report: Towards Integrated
Stakeholder Auditing’, Journal of Business Ethics, 17 (1998), 1443–56.
P. Singer and T. Gregg, How Ethical Is Australia? An Examination of Australia‘s Record
as a Global Citizen (Melbourne: Black Inc., 2004).
A. Sorensen, ‘Value, business and globalisation – Sketching a Critical Conceptual
Framework’, Journal of Business Ethics, 39 (2002), 161–7.
Videos
• BUAD 3311 Lecture Ch 10 Ethical Issues in the Global Arena,
https://www.youtube.com/watch?v=nwR5bCQ54kY
Useful weblinks
Department of Economic and Social Affairs ECOSOC Support and Coordination –
United Nations
Description: This subsection of the United Nations Department of Economic and
Social Affairs site explains some key issues of globalisation.
Location: http://www.un.org/esa/coordination/globalization.htm
Location: http://plato.stanford.edu/entries/justice-distributive/