Unit 1

From: Quan, the salesperson of QW showroom

To: Mr. Liem
Subject: Advertising updated accessories
Dear Mr. Liem,
I’m Quan, the salesperson of QW showroom at 123 Le Van Luong Street.
Thanks for being a regular customer at our showroom for more than 6 months.
Since you left your email and want us to introduce to you our newly arrived
gadgets, I’m writing this email to inform you about our new accessories coming
next week.
First, there are sun shades, including windshield sunshades and window
sunshades. 100 pieces of sunshades will be added to our stock. Secondly, there
is a brand new GPS system for most of vehicles. This one is imported from
America so you can ensure about its quality. There are also new sets bumper
guards, which made in thermoplastic and steel. Those bumper guards come with
new design to keep your vehicles a luxurious appearance. Lastly, we have auto-
dimming mirrors, which help eliminate glare reflected on rear-view mirror to
improve safety for drivers and his occupants.
That should be all of them, I will keep you informed about our new car assets if
we import more. Let me know if you are interested in our products. We hope to
see you coming to our showroom at your earliest convenience!

Best,

Unit2
Nowadays most vehicles commonly use either body-on-frame or unibody
construction. The unibody construction is more lightweight than the body-on-
frame one. However, it has a smaller engine capacity than its rival. Moreover,
towing capabilities is not as good as the one with heavier weight. Additionally,
the body-on-frame type is well-known for being built and repaired at ease.
Despite having smaller attributes, unibody automobiles provide a more
generous space for their owners. To put all things in a nutshell, each types have
their own advantages that one must carefully choose for his own needs
Unit 3
I am interested in various car models, the 2019 Volvo S60 is one of them.
Compared with other models in luxury segment, it is outstanding thanks to the
elegant appearance. It is powered by a 250-horsepower turbo charged engine.
Using the monocoque constructing method, drivers can feel more relaxed when
controlling the vehicle in comparison to other rivals. The materials of the
interior are wood, hard plastic and leather. With a subtle application, the
manufacturer has done a great effort in giving the car a distinguish atmosphere
for the cabin. The safety features of it include: seat belts, emergency braking,
although blind spot is exclusive for premium package. The infotainment system
might be confusing at first, but soon you will get used to it as time goes on.

Unit 4
Dear Chris,
I am writing this letter as a response to your complaint of our repairing service
on May 29 .th

On the behalf of the mechanics, I apologize for the troubling matter happened
to you. We always keep a high standard in our garage well-organized, however
we seldomly come across faulty projects. There is no doubt that this matter is
due to our colleagues’ mistakes. Therefore, we already have a plan to make it
up for you. A tow truck will be sent to take your vehicle to our garage, so we
properly fix the suspension system. Not only no additional cost is incurred to
you in this case, but we also provide you with a 20% discount coupon on the
next time you visit our auto shop.
We hope that all of those can somewhat compensate for how tremendous the
problem gave you earlier.
Feel free to contact us if there is anything bothering you.
Your sincerely,
Unit 5
Dear Mr. Henry,
Is your Mercedes C200 2018 still in good condition?
I’m writing this email to remind you about the upcoming scheduled
maintenance for your ride. Currently, we are having a few special offers that
may interest you so allow me to guide you through them. Firstly, if you still
hold on to the coupon that was given to you last month, you can use to get 50%
discount on experience service. Furthermore, the price of having your vehicle
towed from your workplace to our center is halved for a limited time. Lastly,
brake fluid and air filter oil are going to be changed for free (you can see more
details in the invoice later).
More information can be found on our website, www.mercedes-benz.com.vn. If
you are looking for personal assistance, give me a call at 0123-456-789.
Your regards,
Quan
Unit 6
Meetings are essential parts for workers and their colleagues to discuss and
express their ideas. Therefore, it is compulsory to follow certain etiquettes to
ensure its success. Firstly, you have to conduct yourself in a workplace
environment by being positive and professional respectively. Casual clothes are
strictly prohibited so put on yourself some formal clothes such as suit, tie,
uniforms, … During a meeting, there are several dos and don’ts. What you can
do are as follows: talk loud enough, use exact words in certain scenarios, raise
your hands in case you want to speak, … Things that should be avoided are:
cross your legs, talk over others, use jargons, … These are some of the most
well-known rules that one should take notes for each meeting
 2 November, 2022
nd

9:00 A.M
Room 408
Chairperson: Mr. Minh
Type of meeting: Urgent
Participants: his group (5 members)
Apologies: Nam (absent), Hai (sick)

Agenda Item 1: introducing all-in-one seat for children

Facilitator: Minh
Main points:
+ for children aged 0-8, some up to 12
+ combine rear-facing (infant), forward-facing (toddler), high-back booster and
backless booster
Agenda Item 2: all-in-one seat in new model
Discussion
A- Agree, D- Disagree
Hung: A- eliminate customers’ worry about carrying children seats, save time
learning new seats
Khanh: D- useless when children grow
Tien: A- higher weighting ratings => safer, more comfortable
Duc: D- take up much space, hard to fit infants
Quang: A- different modes, can be adjusted/ D- installing- not practical

Action points

Action items Person responsible Deadline

Market research Hung and Khanh November 10 th

Data analysis Khanh, Tien and Duc November 25 th

Work with design team Duc and Quang TBA

Unit 7
From: Harry harr@abc.zynlnc.com
To: Adam Levine <adam.levine.abc.zynlnc.com>
Subject: Harry’s weekly status report
Dear Levine,
Below is my weekly status report from December 2 to December 6 . This is
nd th

meant to demonstrate the amounts of vehicles I have interacted, their causes as

well as their fixes.
This week session, I have repaired two cars whose brands are Toyota and
Honda. Both had their own issues. The first car, Toyota Innova, had a leaking
carburetor, which leads to excessive fuel consumption. I tightened the
connection at the carburetor, replaced the fuel line and checked valve inside the
carburetor body. However, the problem persisted, so I had to apologized the
customer and rebuilt its carburetor. The second automobile was the Honda
Civic. The customer had little idea about how the car was different from
normal, so it took us a while to figure out that its air and fuel filters were
clogged. The solution was straight forward, we gave it new filters. However,
some of the filters needed were not in stock, so one of us had to go to our
warehouse to get it. That took over 30 minutes, but the customers were calm
and forgave our time-consuming process.
Sometimes there are small odds and ends, but I can guarantee that our team is
always eager to do their jobs without hesitation.

Your faithfully,
Harry
Service technician