ASUS iChannel APP

Dealer Shop Sales User Manual

Channel Management & Business Intelligence

APP version 2.4

2017/6/26
 ASUS i-Channel

ASUS i-Channel is an in-device channel management assistant

for you to manage :

1. your personal sales information of selling valid quantity, valid

points, and target hit rate by barcode scanning.
2. your personal clock in/out, task assignment, leave application,
and questionnaire feedback

in the most efficient way.

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 Outline
• How to earn points?

• Account/Password Management

• Personal Information
– Scan Barcode
– Sales Information

• ASUS Information
– Product information
– Repair Status
– Official Site
– Community
– Contact ASUS

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 How to earn points?

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 Earn Points SOP

Scan “IMEI” or “SN Earn Point

Sellout to end users + Check No.” Activate within 7 days Earn Money
(suggest to activate for end
customer while selling it)

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 Earn Points Scenario
Point
Activated within 7
Days of scan date Valid

Not activated within

7 days (168hours) of
scan date.

Sellout to end users Scan Date Grey Import

(IMEI or SN+CN)
Models with no point
setting Point
Invalid
iChannel APP Not Connected to
WiFi after Scanning Data Attention:
(1) Scan the verified device on the sellout
day
(2) Device needs to activate within 7 days
of scan date.
(3) The verification of each registered
Activate date is before scan date over 1 day (24 hours) data’s sales record will be showed by
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next day.
 Account/Password Management

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 Login account (First time use)

Tap “Show/hide
password” button (the
eye) to check
password input.

Tick “Remember me”

Tap “iChannel” shortcut on home check box , then no
screen to use iChannel. need to input your
account
name/password again
next time.

Input Login ID and Password which you got from email

with subtitle “(Notice) ASUS iChannel APP is activated”.

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 After account unlocked by ASUS, system will
Account Locked automatically send notice mail with new
password.
If password incorrect
The password only can over 3 times, the
be tried 3 times. account will be locked .

Incorrect Password Unlock the account in APP Please re-login APP with new password.
directly to get new password.
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 Change Password
Click the bar Select Change Change Password Password Reset
Password notice.

Please do check email to

activate your new
password after password
changed in APP.

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 Change Password – Activate new password

Activate New Password in notice

mail and re-login again with new
password.

Please click the Link [Click Here] to

activate the new password.

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 Change Password – Activated Successfully
After clicking the Link in the email, then your new password will been revised successfully.
You can re-login your account accordingly.

Re-login with
new password.

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 Forget Password

Tap “Rest password”

button as confirmation to
get new password in your
registered email.

If you forget your

password, tap “Forget
password” button.

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 Personal Information
- Scan Barcode

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 Scan Barcode for Sell Through

User Name

Click “Scan barcode” to activate Align the barcode (“IMEI” or

barcode scanner. “SN/CHECK_NO”) with red line to
scan it.
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 Manually Input “IMEI” or “SN and CEHCK NO”

Tap to turn on/off

flash light.

There are 2
IMEI numbers
in PHONE, you
just need to 2 options to scan or manually key
select one numbers:
IMEI to scan. 1) IMEI (suggest way)
2) SN and Check No. (Check No. is
requested in option 2)
You can manually input
“IMEI” or “SN and CHECK
NO” here.
 Only internet connected, scanned/Manual input IMEI or SN/Check No. will be sent to ASUS server .
 If scanning or manual input during the internet disconnection , the IMEI or SN/Check No. will be kept in the phone
temporally, once internet connected again, the IMEI or SN/Check No. will be sent to ASUS server automatically.
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 Double scanned alertness

If promoter scans duplicated IMEI or SN, APP will

provide the alertness immediately. And this data
won’t be recorded in iChannel.

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Customer Profile with IMEI or SN
Tap “Scan barcode” item on
main page to start process.
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If you would like to ignore
customer profile, you just need
to directly Tap “” button to
save IMEI/SN.
.
Customer Profile
At “Input IMEI or SN” page, there is a “Customer Profile”
section to input the customer’s basic information.
 Input Customer Profile

There are 4 simple questions to quickly input:

1. Gender: The buyer’s gender
2. Age: The buyer’s age
3. Buying motives: Buying for their own or as a
gift
4. Impact of purchase decision (multiple choices)

The selected item will be

transferred to green color.

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 Reminder for incomplete customer profile information

Click “Submit”

You can click “CANCEL” to continue input Customer Profile

if any revision.
You can click “SUBMIT” to send out the device IMEI/SN and
customer profile if you have provided.
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 Personal Information
- Sales Information

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 Filter icon for product lines
You can click this icon to select different
product lines for query.

“Products in filter” is following your

targeting product lines.

The icon displays on different functions in

the APP.

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 If the point is invalid,
attention mark will be
Check Sales record shown in the gray card.
Check scanned
IMEI/SN status.

Gray card means

the point is not
valid now.

White card
means the
point is valid.
Click to expand
card for checking
detail information.
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 Information Definition

Please pay attention that the point is invalid.

It’s the date/time of the promoter’s IMEI/SN scanning or manual key in.

Activation date/time will be shown in APP by next day.

That means the accurate note may be verified by next day as well.

Mobile products: Model Name (CPU/RAM/EMMC)

It’s the incentive points for the model defined by ASUS.

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 Check Sales Records with Different Scenarios

It’s a gray card with attention mark.

If Activation date/time < Scanned date/time,
then the point is invalid (scanned date is later than activation)
e.g. Scanned date on 2017/03/15 14:28:18
Activation Date on 2016/08/02 20:56:47

It’s a white card without attention mark.

If 1. Activation date/time >= Scanned date/time and within 7 days (168 hours), or
2. Activation date/time < Scanned date/time and within 1 day (24 hours)
then the point is valid.
e.g. 1. Scanned date on 2016/05/16 17:30
Activation Date on 2016/05/20 14:15
or
2. Scanned date on 2016/05/16 17:30
Activation Date on 2016/05/15 17:31
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 Check Sales Records with Different Scenarios

It’s a gray card with attention mark.

If there is no activation within 7 days (168 hours) after scanned date,
then the point is invalid (over 7 days: no activation happened within 7 days)
i.e. Scanned date on 2016/05/16 17:20
Activation Date on 2016/05/26 09:10
or
Scanned date on 2016/05/16 17:20
No activation before 2016/06/23 17:20

It’s a gray card without attention mark.

If the model has not been activated yet, and it’s within 7 days (168 hours) after r
scanned date, then the point is Not activated: still await activation record sent back to
server within 7 days
i.e. Scanned date on 2016/05/16 17:30
No Activation before 2016/05/23 17:30

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 Check Sales Records with Different Scenarios

It’s a gray card with

It’s a gray card with
attention mark.
attention mark.
For the scanned
For the scanned
model, it The model
model, the model
was double scanned
was double scanned
by yourself.
by others.

It’s a gray card with attention mark.

For the scanned model, it’s NOT “from authorized
distributor” or “ in the point list”.

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 Check Sales Records with Different Scenarios

It’s gray a card without attention mark.

Please connect to Wifi or have better internet environment and then refresh the
APP.

It’s a gray card with attention mark.

If “IMEI” or “SN and CHECK NO” cannot be found in ASUS,
then note will show Data Incorrect.

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No Network Connection

1. If no network available, then the APP will show the error bar with wording
“No Network Connection”

2. While no network connection, all scanned IMEI/SN will be kept in the phone
temporally. Once internet connected, the scanned IMEI/SN in the phone will
be sent to ASUS system automatically.

3. If the network connection is well, but it still shows the message “Await data
back to server”, please follow the steps below :
A. Refresh “Sales Record” more than 2 times.
B. If it still shows the same message, please disconnect network and
reconnect it, or try to connect other stable network, then refresh the
“Sales Record” again.
C. If above situation didn’t be solved, please contact with ASUS account
sales or iChannel manager.

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 Check Point List
Point list is for checking the latest points for each model.
For NB/DT/Wearable products, detail spec will be shown.

Click “Point
list” tab

Extra points in
specified
period.

Points of the
model

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 Check Hit Rate
Target means the Target you need to reach. By product Line

Registered means the Models you sold and scanned/input IMEI or

SN into APP.
Valid means the valid q’ty /point of your sales result.
Hit rate% means the Target hit rate status. The formula of Hit Rate
% is “Valid/Target”.

*The data for this month is calculated from D(1) to D(n-1).

*The Hit Rate % is shown by different view of Q’ty and Point.

Orange bar is the Valid result !

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 Personal Information
- Other Functions

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 Other functions

Other functions, such like,

Shop Deco,
Questionnaire
They are new functions we’ll roll in soon according to local
ASUS’s plan. You can ignore them first if ASUS account sales
haven’t asked Channel Partners to use it.

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 ASUS Information

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 Check Products Information Search & browsing history

Select a product line

to check more product
information details.

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 Check Repair Status

Input RMA number or

Product S/N to check
Repair Status.

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 Visit ASUS Official Site

Link to ASUS local

official webpage.

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 Visit ASUS Community

Link to ASUS
Communities.

Select a ASUS social

community you want to visit.

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 Contact ASUS
Local contact
email address is Your personal
provided here email account
automatically.
Your iChannel
account ID will
be shown here
automatically.

Input your
message
Click “Contact here.
ASUS” to send
email to local
contact window

Select the mail app

you’d like to use and
compose your message

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