**Job Title: Reception & Technical Office Manager - Fleet of 250 Buses**

**Job Requirements: **

1. **Educational Qualification: **

- Bachelor's degree in Mechanical Engineering, Automotive Engineering, or a related field.

2. **Experience: **

- Minimum of 5 years of experience in a managerial role, preferably in the transportation or

automotive industry.

- Proven experience in technical office management and fleet maintenance.

3. **Technical Knowledge: **

- Strong understanding of bus mechanics, maintenance, and repair processes.

- Knowledge of relevant regulations and standards in the transportation industry.

- Familiarity with fleet management software and systems.

4. **Communication Skills: **

- Excellent verbal and written communication skills.

- Ability to communicate technical information in a clear and understandable manner.

- Strong interpersonal skills for effective team collaboration.

5. **Leadership Abilities: **

- Proven leadership skills with the ability to manage and motivate a team.

- Experience in project management and strategic planning.

6. **Organizational Skills: **

- Exceptional organizational and multitasking abilities.

- Efficient time management skills to handle various responsibilities.

7. **Problem-Solving Skills: **

- Strong analytical and problem-solving skills.

- Ability to make sound decisions under pressure.

8. **Customer Service Orientation: **

- Commitment to providing excellent customer service.

- Ability to address customer concerns and resolve issues effectively.

9. **Adaptability: **

- Flexibility to adapt to changing priorities and work in a dynamic environment.

- Willingness to stay updated on industry trends and technological advancements.

10. **Computer Skills: **

- Proficiency in Microsoft Office suite.

- Familiarity with fleet management software.

**Key Performance Indicators (KPIs): **

1. **Fleet Uptime: **
- Ensure a high level of bus availability by minimizing downtime due to maintenance and repairs.

2. **Maintenance Cost Control: **

- Manage and optimize the maintenance budget to control costs while ensuring the fleet's reliability.

3. **Team Performance: **
- Evaluate and improve the performance of the technical office team, measured by key metrics and
feedback.

4. **Compliance: **
- Ensure that all maintenance activities comply with relevant regulations and safety standards.

5. **Customer Satisfaction: **
- Monitor and enhance customer satisfaction through effective communication and timely issue
resolution.

6. **Efficiency Improvement: **
- Implement initiatives to improve the efficiency of maintenance processes and reduce turnaround
times.

7. **Inventory Management: **
- Efficiently manage spare parts inventory to ensure availability when needed without excess stock.

8. **Training and Development: **

- Develop a training plan for the technical office team to enhance their skills and knowledge.

9. **Reporting: **
- Provide regular reports on fleet performance, maintenance activities, and key performance indicators
to higher management.

10. **Innovation: **
- Identify and implement innovative solutions to enhance the overall efficiency and effectiveness of
the technical office.

These requirements and KPIs aim to ensure that the Reception & Technical Office Manager effectively
manages the fleet's technical aspects while fostering a customer-focused and efficient work
environment.