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This research work focuses on "Impact of Basic Office Skills needed for effective Job
Performance by the Office Technologist in Federal Polytechnic, Mubi". The objectives
of this study are to ascertain the types of basic office skills needed by the Office
Technologists for the effective job performance in Federal Polytechnic, Mubi, to
determine the importance of Basic Office Skills Needed by the Office Technologists for
Effective Job Performance in Federal Polytechnic, Mubi, to identify the problems
faced by the Office Technologist in the acquisition of basic office skills, to suggest
ways of solving the identified problems. Data for this research work was collected
using primary and secondary sources of data. The primary source was the
questionnaire while the secondary source were textbooks, journal and internet, the
data was analyzed using mean statistical tools, because of the descriptive nature of the
work. Based on the analysis of data obtained, the following findings where made:
good communication skills, speed and accuracy skills, maintenance skills, human
relations skills, and touch-typing skills, etc. are some of the skills needed by Office
Technologists. Acquiring the needed skills enhances Office Technologists job
performance, its importance include increase in productivity, achievement of much
within little time, increase in speed and accuracy, increase in quality of work.
Inadequate working equipment, inadequate professional training, irregular power
supply, and lack of good working conditions and environment can be a treat to Office
Technologists job performance. Based on the above findings, the researcher
concluded that; an Office Technologist cannot carry out his/her job effectively without
the basic office skills needed. In every organization, the Office Technologist is an
important personnel and officer and more is expected of him/her. This implies that
Office Technologist should possess the needed basic office skills to carry out his/her
duties and responsibilities effectively and efficiently. The researcher recommends
among others that, organization should make provision for machines/equipment
needed by an Office Technologist to carry out duties effectively and efficiently, Office
Technologists should be motivated towards training and development either through
workshop, conference, there should be provision for good working condition and
environment.
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CHAPTER ONE
INTRODUCTION
Office Technologists have always been a vital link between those who make decisions
at the management level and those who react to and implement the decisions. In the
Technologists serve not only as a link between management and staff but also a key
support person for the executives. The word Secretary/Office Technologist has been
keeping business records and transacting other business. He/she acts as an aide and the
close assistant to the boss. He/she is the vehicle through which the boss or
organization's actions are conveyed to the public in readable and discernable form. An
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Office Technologist is therefore a person overseeing business confidentially, usually for
powerful individuals. An Office Technologist can also be seen as a person, whose work
carried out to assist one other employee or may be for the benefit of more than one.
correspondence, admits new members and organizes official meetings and events.
assume responsibility without direct supervision, who exercises initiative and judgment;
and who makes decisions within the scope of assigned authority. From the definition, the
real office technologist is an assistant to the executive who undergoes training process,
mastery of basic office skills, discharges his duties unsupervised and displays initiative
single person does. This differentiates it from more encompassing constructs such as
While head as cited in Elendu (2001) observed that “behind every successful executive,
other self” For this reason, Office Technologist should possess some qualities and skills
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to enable them act as alter ego to their executives. These requirements include: business
knowledge, technological skills, language skills and many more. The duties of
secretaries/office technologist have contributed to the growth and fast changing of' the
made it easy to meet social, political, economic and educational needs of the society,
(Onwuka, 2005).
The technological changes that are taking place in different disciplines are also being
witnessed in some offices today. New technologies or machines have been developed to
make Office Technologist more efficient or improve working conditions. But certain
questions need to be raised, do Office Technologist have the basic office skill
ways have these basic office skills been used by secretaries/Office Technologist where
applicable and affected the productivity and efficiency of such organization? Seeking
answers to them constituted the major problem of this study on impact of basic office
skills needed for effective job performance by the Office Technologist Federal
Polytechnic Mubi.
The main purpose of this study is to assess the Impact of Basic Office Skills Needed for
1. To ascertain the types of Basic Office Skills Needed by the Office Technologists for
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2. To determine the benefits for acquiring the Basic Office Skills Needed by the Office
Office Skills.
Polytechnic Mubi, because it will help them appreciate the need for the acquisition of
necessary skills for the effective utilization of the available office technologies.
This study will also be of benefit to students as they may learn more on the Impact of
Basic Office Skills required in the operation of Office Technologies that they may likely
meet in the world of work after graduation. And also, sales girls/boys and a cashier in the
bank will benefit from this study because they will develop the necessary skills for the
effective job performance on the available Office Technologies. This study will also
serve as a reference material to other researchers who will embark on related topics and
In line with the purpose/objectives of this research, the following research questions
were formulated.
1. What are the Basic Office Skills Needed by the Office Technologist in their work
place?
2. What are the benefits of acquiring Basic Office Skills by the Office Technologist?
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3. What are the problems faced by the Office Technologist in the acquisition of Basic
Office Skills?
This study covers Basic Office Skills Needed by office technologist for effective job
The researcher faced difficulties in collecting relevant data and information for the study.
The researcher also encountered difficulties in some of the respondents’ attitude towards
responding to the questionnaires but this did not discourage the researcher.
For better understanding of this research work the following terms were operationally
defined.
IMPACT: Implies changes in people's lives. This might include changes in knowledge,
skill, behavior, health or living conditions for children, adults, families or communities.
OFFICE: this is a room or building where people work. An Office as a place where
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OFFICE TECHNOLOGIST: An Office Technologist is a custodian of information, a
reservoir of ideas and a model of modesty, who has the ability and training in taking
CHAPTER TWO
2.1 Introduction
This chapter dealt with review of related literature on Basic Office Skills Needed by
office technologist for effective job performance in Federal Polytechnic Mubi. The
review was done under the following sub-headings: Conceptual Framework, the types of
Basic Office Skills Needed for Effective Job Performance of the Office Technologists,
the importance of Basic Office Skills for Effective Job performance by the Office
office skills and ways of solving the identified problems and summary.
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The major concepts were reviewed based on different authorities in order to gain more
For better understanding of this research work the following terms were operationally
defined.
IMPACT: Implies changes in people's lives. This might include changes in knowledge,
skill, behavior, health or living conditions for children, adults, families or communities.
Such changes are positive or negative long-term effects on identifiable population groups
or of other types??
company conducts its business. An Office as a place where clerical works are taken
JOB PERFORMANCE: Job Performance is an act of carrying out task or an action for
Job Performance is an effort rendered by and employee for money. Job Performance as
an effort that is being expected of an employee towards the attainment of the set goals or
work of effort carried out by employee or personnel in a working environment for the
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OFFICE TECHNOLOGIST: According to Ukonu (2000) an Office Technologist is a
custodian of information, a reservoir of ideas and a model of modesty, who has the
ability and training in taking notes in short-hand transcribes it on the word processing
machine. From the above explanations, it means that the Office technologist are
Joseph (2002) posit an Office Technologist as one of the universal knowledges whose
rules are indispensable to any profession. Therefore, Office Technologist is one that
competently uses machines/equipment in carrying their duties and tasks for the
organization.
location either mechanically or electronically by the use of computer, internet links and
and has to be used and practically examined and assessed. This is because an Office
Technologist is the development of an organization and also one of first contacts within
Office Technologist is a person that attends directors meeting and ensure that the effects
of the organization or company are carried out in accordance with the requirements of
Office who deals with correspondence for a particular member or staff. A high skilled
Office Technologist is the one who has all the secret of the organization, because he is
the one who has general knowledge of all the activities in the organization.
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Robert (2008) affirmed that job performance is the ability to cause some desired result or
getting result. Job performance can be defined as the result or effort of an employee
Pranky (2006) viewed job as the responsibility or duty taken. Therefore, the researcher is
of the view that job is a particular responsibility given to a person to execute for some
period of time. Encarta (2002) defined performance as the manner in which something or
that now replaced the traditional typewriters which dominated the office operations
the length of time required to do work, ensure accuracy, and efficiency and also ensure
variety of routine and non-routine activities in a business office, office activities are
bookkeeping office skills. For clarity of this study, the following concepts were
Word Processing Office Skills, Word Processing is the handling of alphabetical and
to form words, sentences, paragraphs, memos, letters and reports. A word processing
system comprises equipment, procedures, and people whereby thought and ideas are
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expressed and distributed in hard copy (paper) and/or soft copy Cathode Ray Tube
Screen (CRT) form. The equipment itself (the word processor) consists of •a
keyboard, an electronic memory, a display screen and a printer. Text is typed on the
keyboard, but instead of being printed, it is entered into the machine’s electronic
memory.
The Office Technologist can see the material on the screen and check it as she types it in.
She can also use the keyboard to display the text on the screen and to enter corrections
and amendments. Once the document is entered and corrected, it can be printed out on
the printer. Text can be held in the machine's memory and printed out later with or
without amendments. Azuka (2007) lists word processing functions as standard editing
functions (insert, delete, amend) text enhancement (centering, bold, fonts) block
operations (copy, re-copy, move, deletion) text manipulation (search and replace,
arithmetical
to be a place of work. It is defined as a place where business is carried on. One would
want to ask what kind of business? The offices, shops and railway premises act (2010)
defined an office as a building or a part of a building the sole or principal use of which is
an office or for office purposes. Michael (2011) stated that an office is primarily an
information processing centre, linking all the various sections within an organization
together and linking outside world to the organization. Similarly, the office can be
described as any place where clerical work is normally carried on i.e. processing
information from the point of receiving to the point of dissemination. While Shaw (2008)
defined an office as any place where procedures concerned with the receipt, transmittal,
production, reproduction, processing, storage and retrieval of information are carried out.
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It is the nerve Centre of any organization where actions are initiated, inflow of
information to the organization and outflow passes through the office; hence even road
construction companies still set aside a building called office here as their major
activities are always on the road site where they are running contracts. Among the
responsible for the typing of the documents in the office in addition to other office
routine.
The concept of skills has been explained by many authors. Hornby (2002) defined
Osuala (2005) referred to skill as an activity that requires controlled physical movements
to be made under the guidance of the mind, which receives its stimulus through sensory
input. Therefore, skill is acquired attitudes and behaviors after an exposure to theories
and practices in the field of study. Skill is the ability to do something with a degree of
proficiency resulting from certain behavior pattern in respect to smoothness, speed and
accuracy. Okorie and Ezeji (2008) explained that possession of skill is to demonstrate the
habit of acting, thinking or behaving in a specific activity which has become so natural
to the individual through repetition or practice such that it becomes automatic. The
Webster Encyclopaedic Dictionary (2004) defined skill as the ability coming from one’s
knowledge, practice, and aptitude etc. to do something well. Central among these
definitions is the idea that skill could be regarded as ability, which is an outcome of
learning and practice to the point of perfection, which could be applied subsequently by
the learner. The result is accuracy in carrying out a task through organized learning and
repetitive practice. Acquisition of skills exposes the learner to the specific skills or
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relevant activities embodying the skills. Okorie (2008) stated that skills are required
when procedural instructions are matched with performance activities. Repetition is the
watchword. For skills to be acquired and developed there must be opportunity for
participation and practice of such skills under real life condition. To acquire and develop
skills, Okorie and Ezeji (2008) further stated that 3 factors are involved namely
imitation, repetition and participation. Similarly, Hauston (2010) listed among others
processes of skill acquisition (a) observation students watch the skill operation
performed by the teacher I real life to enable them form concept. Observation is
invaluable in the development of skills; (b) imitation students follow example of what
the teacher has done through demonstration and learning by doing; (c) manipulation —
this means to operate, handle for example the act of receiving or attending to visitors and
clients. This is demonstration practices; (d) performing carry out the activities taught and
would be guided on what to do; (e) perfecting this is the highest form of skill acquisition
process. After much practices, the students become conversant with the demands and
tasks of the operation. They become expert and saleable. Olaitan (2010) opined that
instructions are not completed until students have used the abilities and skills being
taught. Okorie (2011) stated that if education is preparation for life and if practically
every one's life and opportunities for self-expression and fulfilment include work and
skills possessed, then only the successfully employable are successfully educated and
skilled. Thus, acquisition and development of work skills would help the learner among
others to cultivate a right attitude to work, have a good sense of duty and respect for the
dignity of labour, be self -sufficient and self-reliant, that is, prepare the learner to be
worthwhile business owner, acquire saleable skills, prepare the learners to be effective
employees in the business world. A skill is a learnt response in actions, words or deeds to
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objects, situations and issues. Once learned, the skills are relatively permanent and
people become efficient in performing these skills in everyday living. Office work skills
can therefore be referred to mean those abilities to carry out the office functions very
well. These office work skills are as varied as the office activities vary too.
2.3 Types of Basic Office Skills Needed by the Office Technologist for the effective
Job Performance.
order to carry out his/her duties and responsibilities effectively and with professionalism.
Communication skill:
employees and people outside the organization. He/she needs solid knowledge on
English Language and good Manner of approach in a soft and understandable tune.
Communication Skills are those skills which are needed to speak and write properly. One
should have the ability to listen carefully and write and speak clearly in any situation.
Therefore, good reading, writing, speaking and listening skills are essential for effective
communication.
Communication skills are the abilities one use when giving and receiving different kinds
update on your project. Communication skills involve listening, speaking, observing and
empathizing.
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Office Technologist most has deep computer knowledge and skills to operate
different software package, how to access the internet and how to efficiently
Elendu (2005), stated that Office Technologists are usually trying new methods since
changes are constant in their daily activities. If there are any growths, Office
Technologist should adjust unusual schedule to expected need of the day to day
changes. Documents to be produced by them must be error proof, accurate neat and
attractive.
INTERNET SKILLS
Internet skill is important in any profession: An internet skill is essential to the Office
the organization. Therefore, Office Technologist needs internet access skill such as
MAINTENANCE SKILLS
Wikipedia free encyclopaedia (2010) posited that since Office Technologists are
experts in technology and uses modern technology often the Office Technologists are
to maintain these machines because that are valuable asset to the organization. The
Office Technologist must ensure the servicing of these machines and report to
Onasanya (2009) defined Human relations skill as the relationship between one
person and another; person and a group of persons or between groups of people
within a community, whether at work, place of worship or social gathering. This skill
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is an office basics skill because the Office Technologist meets with all calibre of
Organizational skills: This is the mission, vision, values, culture and core skills of the
organization that sets the tone and context in which the work of the organization is
carried out (e.g. customer driven, risk taking and cutting edge). How we treat the
skill that the Office Technologist needs to possess are touch-typing keyboard skills
and application of software's packages skills. Dauda (2007) saw that an Office
author further states that proficient in keyboarding, good spelling check. Punctuation
and grammar is necessary as a basic Office Skill for the office Technologist to
2.4 Importance of Acquiring the Basic Office Skills for effective Job Performance of
Skills models can help organizations align their initiatives to their overall business
strategy. By aligning skills to business strategies, organizations can better recruit and
select employees for their organizations. Skills have become a precise way for employers
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The reason {Or this is because skills extend beyond measuring baseline characteristics
and or skills used to define and assess job performance. In addition to recruitment and
selection, a well sound competency models will help with performance management,
For the office duties or functions to progress appropriately, the professional Office
Technologist has to be abreast with current trends with reference to office machines,
the right manner, and in a proactive manner. The followings are some of the importance
of basic office
Basic office skills acquired through the concept and process of human capital
eliminating the set back and difficulties previously encounter using manual.
Time Saving: With the aid of Basic Office Skills, mathematical task such as
computation of figures, tables and graphs can be handled easily using Ms-Excel
Technologist with Basic Office skill perform his/her duty within a limited time, for
example Office Technologist with the Basic Office Skill of computer and keyboarding
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skills will produce documents and save it for future reference. He/she can make
Organizational climate. The knowledge of the Basic Office Skills therefore, helps
the Office Technologist to build a positive perception and feelings about and
within the organization. It is pertinent to state that, the Office Technologist gets
2.5 Problems Faced by the Office Technologist in the acquisition of Basic Office
Skills.
According to Abinide (2006), the Office Technologist is faced with several problems in
the performance of their duties which hinders their performance in the organization
1. Lack of Machines/Equipment’s
marginal levels. This has been recognized as one of major cause of low-level performance
of an Office Technologist.
Technologists for effective and efficient production makes competent office technologists,
ineffective inputting his/her best towards the success of the Federal Polytechnic Mubi.
Technology has really changed the nature in which the Office Technologist performs
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office activities to a stress free one while these technologies are available. When the
Office Technologist lack the basic office skills, it becomes a problem for him or her to
nothing more than a helper to his/her boss. Moreover, an Office Technologist does not
attend meeting just to partake in decision making and policy execution rather he/she
attends as a recorder of deliberations. This in facts suggests that their skills will not show
several skills which include both professional, interpersonal, language and ICT skills.
These are some of the necessary skills that the Office Technologist needs. The absence
Technologist and will in turn affect the productivity of the organization adversely.
4. Irregular Power supply: Most of the modern machines/equipment used by the Office
Technologist in the office today cannot be operated without power supply. Therefore,
irregular electricity supply has affected the productivity of the Office Technologists in
Federal Polytechnic Mubi. Electricity in other words has a great impact in the use of
Negligence in maintaining office technological gadget is one of the problems faced by the
Technologist are not serviced from time to time and are been over used leading to its
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damage. Federal Polytechnic Mubi, may install office machines/equipment’s but leave
over used thereby it functions not as expected to meet the requirement for which it was
meant for.
6. Dependency
Dependency on the Federal Polytechnic Mubi, to retain the Office Technologist is another
problem of the Office Technologist, Office Technologists tend not to use their income to
acquire knowledge, but solely depend on the Federal Polytechnic, Mubi to retain them.
7. Innovation of Technology
New technologies are being introduced from time to time: therefore, acquiring of skills in
Edwin (2008) says technology has improved the work production of the Office
Technologist but in spite of that, the rapid release of latest versions of some of these
technologies and how to acquire the skills to make proper use of the
According to Solomon (personal discussion .5ül August, 2013) saw that ill-equipped
cyber café is another problem faced by the Office Technologist. Cyber Café is where
Office Technologists can make research on net, send information or communicate with
the outside world, but most of them are not equipped for such purposes. It becomes a
problem.
11. Security: This is always a problem for any organization that uses information
communication technology. New viruses are released nearly everyday. Olayinka (2012).
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2.6 Ways of Solving the Identified Problems
Hygiene (2007) suggested the following ways of solving the problems of basic office
Technologist can be made easier if adequate equipment and facilities alongside the
Training on how to handle them are provided and the organization should ensure that
should be accorded the required recognition that is due to him or her in the
organization.
3. This should include the training and retraining of the Office Technologist.
4. Steady Power Supply: Federal Polytechnic, Mubi is to ensure steady power supply
some of these machines. When there is a steady power supply more will be achieved
within a little time and will enhance Office Technologists in discharging their duties
5. There should be provision for good working condition and suitable environment.
getting damaged. Periodic servicing should be carried out from time to time so as to
effective and develop new skills through personal training such as attending
conferences, seminars, sourcing information from internet etc., to meet up with rapid
advances in technology.
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7. Self-training of the Office Technologist: Office Technologists should try as much as
they can to develop themselves without waiting for the organization. This will help
them in the acquisition of new and necessary offices skills that is needed for effective
job performance. This will make them to be up to date with their skill and be more
making research on latest technology and meet expertise to learn to be effective in the
of new technology and to start on time to learn how to use and operate them.
10. Equipped Cyber Café: According to Solomon (personal communication 5th August
2013) cyber cafe should be equipped for Office Technologists within their
2.7 SUMMARY
This chapter dealt with review of related literature on the topic: Basic office skills needed
for Effective Job Performance for Office Technologist in Federal Polytechnic, Mubi.
It looked at the conceptual frame —work on the basic office skills needed for effective job
performance, types of basic office skills needed for effective Job Performance by the
Office Technologists, the importance of Basic Skills Needed for Effective Job
improve team work and increase in productivity. It further stated the qualities of an Office
21
Technologist; honesty, punctuality, integrity, loyalty, and confidentiality, duties perform
telephone, teleconference, filling documents and many more. It also emphasize on the
problems faced by the Office Technologist in the acquisition of Basic Office Skills, such
CHAPTER THREE
METHODOLOGY
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3.1 Research Methodology
Instrumentation, validity, method of data collection, method of data analysis and decision
rule.
The design adopted for this study is the survey design. The design is appropriate for this
study because the opinions of the Office Technologists are required to solve the problem
at hand.
The population for this research work is made up of 69 Office Technologists in Federal
Polytechnic Mubi.
The researcher studied the entire population of Office Technologist in Federal Polytechnic
Mubi which are sixty nine (69) in number because of the small size of the entire
population,
3.5 Instrumentation
The instrument used for the collection of data is a twenty items self-developed
For the validity of the instrument, the researcher used the supervisor and three (3) other
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Data for this research work was collected using primary and secondary -sources. The
primary source was the questionnaire while the secondary sources include text books,
Data for this study was analyzed using simple mean statistical method. The data obtained
using 5 point scale to analyze questions which values were attached thus; each mean was
∑ fx
X= N
Were:
X = mean
∑ = summation
F = frequency of observation
❑
x = assigned values
N = number of respondents
The decision rules for this method of data analysis of this study was that any mean from
3.5 above will be accepted as having effect on the problem at hand, while any mean below
24
CHAPTER FOUR
25
A total number of sixty-nine (69) questionnaires were distributed to the
Questions formulated by the researcher for this research work was answered using
Research question one: what are the types of Basic Office Skills needed by
26
skills.
Source field survey: (2023) Average mean (x) 22.2 = 4.4 Ʃ0.31 0.062
5 5
From the above table one, variable one and two with a mean score of 4.1 and 4.2 each .
The respondents agreed that good communication and customer service skill is
needed by the Office Technologist, item two with a mean score of 4.2 shows that
an Office Technologist need speed and accuracy skill.
variable “Three and Four with a mean score of 4.6 and 4.8 each respectively and
The respondents agreed that an Office Technologist need the internet skills. In the
same vein, a mean score of 4.8 each show that the respondents agreed that
maintenance skill is a necessity for Office Technologist, the respondents agreed in
item five with a mean score of 4.5. The respondents agreed that human relation
skill is needed by the Office Technologist for effective job performance. From the
above table, respondents accepted all the statement which shows that they agreed
with all the opinions given by the researcher with the average mean score of 4.4.
Research question two: what are the importance of Basic Office Skills needed
by an Office Technologist for effective job performance?
Table Two
Statement SA A UD D SD ƩFX N REMARKS
5 4 3 2 1
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such as computation of
figures tables and graphs
can be handeld easily
using MS-Excel
Packages. Office
Technologist needs not
calculators or graphs
books to do that.
Organizational 45 10 10 3 1 302 69 Agreed
climate: the knowledge
of Basic Office Skills
therefore helps the
professional
40 20 5 2 2 301 69 Agreed
respectively each shows that the respondents agreed that productivity is among the
importance of basic office skills to an Office Technologist, the respondents agreed that
Variable three and four also with a mean score of 4.1 and 4.4 each respectively and also
each also shows that the respondents agreed with the statement that speed and accuracy
is another importance, the mean score of 4.4 and time that time saving is an importance
of basic office skills, the mean of 4.4 agreed that it leads to organizational climate.
With the average mean of 4.4 shows that the respondents agreed with the opinion of the
researcher.
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Research question three: what are the problems faced by the Office technologist in the
Table three:
29
of his/her boss.
Inadequate professional training: 35 2 5 6 3 285 69 4.1 Agreed
the job of the office technologist 0
requires several skills which include
both professional, interpersonal,
language and ICT skills.
Irregular power supply: most of the 35 2 5 3 3 291 69 4.2 Agreed
modern machines/ equipment used 3
by office technologist in the office
today cannot be operated without
power supply.
Source field survey: (2022) Average mean (x) 21.8 = 4.4
5
From the table three above, variable one and two shows that the respondents agreed that
mean score of 4.7 and 4.6 each, agrees that inadequate professional training is a problem
Statement three and four 4.2 and 4.1 each respectively each shows that with a mean score
Technologist job performance, so also a mean score of 4.1 agreed that inadequate
professional training is a problem too and with the mean of 4.2 respondents agreed that
Respondents agreed with the data presented above with the average mean of 4.4
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Research question four: what are the possible ways of solving the identify problems?
Table four:
31
adequate training in all areas that 5 2
can help them develop their skills.
This should include the training and
retraining of the office technologist.
Steady power supply: federal 3 2 1 5 4 274 69 3.9 Agreed
polytechnic mubi is to ensure steady 0 0 0
power supply by providing standby
generator at an appropriate voltage
so as avoid damage of some these
machines.
There should be provision for good 4 1 5 3 3 296 69 4.3 Agreed
working condition and suitable 0 8
environment
The mean of 4.8 and 4.8 each respectively agreed that an Office Technologist should be
provided with adequate machines/equipment and facilities, the mean of 4.8 and 4.8
shows that an Office Technologist should undergo specialized training, the respondents
also agreed that an Office Technologist should be accorded an adequate reward for their
job with the mean of 4.2 with the mean of 3.9 and 4.3 respondents agreed that an Office
Technologist should be recognized with importance, respondents also agreed with the
mean score of 4.3 and 39 that there should be provision for a conducive working
environment.
The average means score of 4.4 and shows that respondents have agreed with the
32
The findings revealed that some of the basic office skills needed by the Office
Technologist are; communication skills, team works skills, computer skills, record
management skills etc. The importance of basic office skills include: improve team
within little time. The problems affecting an Office Technologist job performance are;
inequality. Solutions to the identified problems can be achieved in the following ways;
CHAPTER FIVE
5.1 Summary
33
This research work was centered on "Basic Office Skills Needed by the Office
Technologist for Effective Job Performance in Federal Polytechnic Mubi". The general
objectives of the study were to examine the basic office skills needed by an Office
Technologist for effective job performance, to assess the importance of basic office skills
needed by the Office Technologist, to identify the problems militating against the
acquisition of basic Office skills of the Technologist and also ways of solving the
identified problems.
Literature review was done using the primary and secondary source of data collection.
The sample population for the study was made up of all the sixty-nine (69) Office
The entire population was used because of the small size of population. The
methodology adopted for the research work was the survey method. The method was
appropriate because the opinions of the respondents was needed to solve the problem at
hand. A five-point likert scale was used to present the data collected while the mean
statistical tool was used to analyze the data because of the descriptive nature of the study.
Tables were used to present the data in order to enhance the prospective
understanding of readers. The major findings of the research were also presented
5.2 Conclusion
Based on the above findings of the research work, the researcher concluded that; an
Office Technologist cannot carry out her job effectively without the basic office skills
officer and more is expected of him/her. This implies that Office Technologist should
34
possess the needed basic office skills to carry out his/her duties and responsibilities
5.3 Recommendations
1. An Office Technologist should possess the needed basic office skills before going
3. Organizations should send their Office Technologist on training to update their basic
office skills ability so that they give the organization their best for better output.
motivation to them.
Due to some circumstance that surrounds this research work, the researcher could not
exhaust the topic in question and therefore, suggest that the future researchers should
Ways of training an Office Technologist to acquire the needed basic office skills for
technologists in an organization
35
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