CLIENTÈLE FUNERAL POLICIES:

Please take note of the following important disclosures:

 Clientèle Life Assurance Company Limited (Clientèle “ Life”) has professional

indemnity cover.
 Clientèle Life employees cannot provide any financial advice.
 The policy is sold by our trained Sales consultants, who work under supervision in
terms of the FAIS Act and whose earnings may include commission. Sales Agent
earnings have no impact on the monthly policy premium in any way. Clientèle Life
accepts responsibility for the actions of its sales consultants.
 Clientèle Life makes use of the new DebiCheck debit order system introduced
recently by the South African Reserve Bank. This new debit order system allows
you to approve debit orders electronically with your bank before they are processed
to your account. This system protects you so that only debit orders that you
approved are processed to your bank account. This provides added security and
enables you to review and approve the debit order yourself.
 This policy is a legal contract and will be subject to acceptance by Clientèle
Life.
 Please note that you have the right to request a copy of this voice-recorded
sale in case of a dispute.
 Policy documents are written in English and for any queries or claims you
may contact our Client Services call centre on 011 320 3000.
 Should you have any complaint, you can contact our Client Services call
centre. Complaints can be escalated to the Independent Arbitrator at
complaintsarbitrator@clientele.co.za.
 Alternatively, you can refer complaints on life policies to the Ombudsman
for Long-Term Insurance at www.ombud.co.za or the FAIS Ombud at
www.faisombud.co.za. The full complaints process appears in the policy
terms and conditions, which is also available on our self-service App.
 By taking this policy, you consent to Clientèle processing and retaining your
personal information in accordance with the terms and conditions of our
Privacy Policy which can be found on: www.clientele.co.za.