TRAINING AND DEVELOPMENT

Etiquettes and Business Communication

KOTAK MAHINDRA BANK 4/29/23 For Internal Circulation only

 Etiquette and Business Communication

1. Introduction to Etiquette and Business Communication

 Define etiquette and business communication

 Explain the importance of good etiquette and business communication in the workplace

2. Verbal Communication Skills

 Importance of clarity and brevity in communication

 Active listening techniques

 Using appropriate tone and language

 Professional telephone etiquette

3. Written Communication Skills

 Email communication best practices

 Writing professional memos and reports

 Formatting and proofreading tips

4. Nonverbal Communication Skills

 Understanding body language

 Effective use of eye contact

 Appropriate dress code and grooming

5. Business Etiquette

 Understanding cultural differences and diversity in the workplace

 Business dining etiquette

 Meeting and greeting clients and colleagues

6. Communication Challenges and How to Overcome Them

 Dealing with difficult conversations

 Handling conflicts and disagreements

 Resolving misunderstandings and miscommunications

7. Best Practices for Effective Communication

 Developing and maintaining positive relationships with colleagues and clients

 Communicating with confidence and professionalism

 Practice exercises to improve communication skills

8. Conclusion and Recap

 Summarize the key points covered in the module