Vocabulary Warm-Up: It's About The Order - Specific Vocabulary

It's about the order - Specific vocabulary
● VOCABULARY WARM-UP
Listen, repeat and write.
Salary
Shares
Commission
Profit
Loss
Refund
● MATCHING PICTURES AND SENTENCES

Listen and click on the corresponding photo.
He's a sales representative. He gets commission for every sale he makes.
The company needs to improve performance. We made a loss last year.
This year has been good so far. We have made a profit.
If you are not completely happy, we will give you a full refund.
I had the same salary for three years, so I asked for a raise.
I bought some shares in a new company. I hope they do well.
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● USEFUL PHRASES
Listen and repeat.
We are present in more than 10 countries all over the world.
Our headquarters are in London.
The board of directors make all the final decisions.
Some departments have the option to work flexi-time.
The company was founded in 1984.
● CHOOSE AN OPTION
Read and fill in the gaps with the expressions from the list.
Example: She works at our headquarters now - all the heads of department have moved closer
to the directors.
1 She works at our now - all the heads of department have moved closer to the
directors.
board of directors
flexi-time
founded
headquarters
present in
2 There's a meeting of the at the end of the month.
board of directors
flexi-time
founded
headquarters
present in
3 This is quite a new company. It was only two years ago.
board of directors
flexi-time
founded
headquarters
present in
4 I started working on a contract and it's brilliant - now I can take my children
to school and then go to work without worrying about being late.
board of directors
flexi-time
founded
headquarters
present in
5 Last year they were 5 foreign countries. This year, they are in 8.
board of directors
flexi-time
founded
headquarters
present in
● USEFUL PHRASES
All these phrases are related to telephone conversations. Listen and repeat.
I'd like to speak to...
I'll just put you through.
I'm sorry I didn't catch that.
Can I read that back to you to check?
Could you spell that for me, please?
Was that ... or ...?
I'm afraid she's not here, can I take a message?
Can I leave a message?
● LISTEN AND READ

Listen to the telephone conversation and read. Pay attention to the highlighted expressions.
A: Hello, Norbert Services. How can I help you?
B: Hello, I'd like to speak to Mr Frenton in logistics, please.
A: OK, hold on a moment and I'll put you through.
...
A: I'm afraid he's not here, can I take a message?
B: Yes, can you tell him that Jill Jilty called and that we still haven't received our order.
A: Could you spell your surname for me please?
B: Yes, of course, it's J I L T Y. The reference number is: 954-658.
A: Was that: 954 658 or 648?
B: 658.
A: OK, I'll get him to call you as soon as he comes back.
B: Thanks, goodbye.
A: Goodbye.
● LISTEN AND CHOOSE AN OPTION

Listen to the telephone conversation between Mr Frenton and Ms Jilty. After that, choose the
correct answers to the questions.
1 What is the problem?
A) An order is late.
B) The company delivered the wrong order.
C) The order arrived late.
2 When was the order sent?
A) The day after Jill made the order.
B) The day that Jill made the order.
C) Two days after Jill made the order.
3 What is Bob going to do?
A) Call Jill's customers to explain the problem.
B) Call the dispatch department.
C) Call the driver.
4 Why does Jill want a quick answer?
A) So she can tell her customers what happened.
B) So she knows Bob is working on the problem.
C) Because she doesn't believe that the order was sent.
● ASSOCIATE SENTENCES
Match the problems with an offer or solution by clicking on the sentences.
I can't find my invoice. I'll email you a copy from our files.
The machine I bought doesn't I'll find my copy and we can go through it
work. together.
Shall I send a technician to have a look at
There's a mistake in this bill.
it?
● ASSOCIATE SENTENCES
Match the problems with an offer or solution by clicking on the sentences.
I think the quote is too I'll check over it to see if we can reduce it and get
high. back to you.
You've sent us the Really? Sorry about that. If you send them back,
wrong goods. we'll correct the order.
● VOCABULARY PRACTICE
Practise the words you have learned and mark the ones you have memorised.
Salary
Shares
Commission
Profit
Loss
Refund
To be present
Headquarters
Board of directors
Flexi-time
To be founded

Vocabulary Warm-Up: It's About The Order - Specific Vocabulary

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It's about the order - Specific vocabulary

● MATCHING PICTURES AND SENTENCES

2 There's a meeting of the at the end of the month.

3 This is quite a new company. It was only two years ago.

● LISTEN AND READ

● LISTEN AND CHOOSE AN OPTION

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