A Narrative Report On The Supervised Industrial Training - BOYONAS

INDUSTRIAL RELATIONS AND JOB PLACEMENT
Email: tup@tup.edu.ph | Website: www.tup.edu.ph
A Narrative Report on the

Supervised Industrial Training (SIT) Program
Erika Mae A.Boyonas
BFA-ADV-4B
Alorica Teleservices Inc.
Cyberpark tower 2, Araneta City
Cubao, Quezon City
July 28 - August 30,2023
Transaction ID
Signature
Index No. F-IRJ-6.6-NRS
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES
Ayala Blvd., Ermita, Manila, 1000, Philippines Issue No. 00
Tel No. +632-301-3001 local 204 | Fax No. +632-521-4063 Revision No. 00
Email: irjp@tup.edu.ph | Website: www.tup.edu.ph
Date 04242017
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Supervised Industrial Training (SIT) Program QAC No. CC-07212017
Student-Trainee: Erika Mae A. Boyonas

Course: Bachelor of Fine Arts major in Advertising
Name of Company: Alorica Teleservices Inc.
Address of Company: Cyberpark Tower 2, Araneta City, Cubao, Quezon City
Period of Training: From: July 28 To: August 30, 2023
I. Introduction
The Supervised Industrial Training (SIT) Program is a planned, hands-on
educational opportunity created to expose students to actual workplace settings
relevant to their field of study. The curriculum seeks to close the knowledge gap
between theoretical classroom instruction and real-world application in the workplace.
The SIT program, which is frequently provided by educational institutions as a
component of particular courses or degree programs, enables students to acquire
insightful knowledge, practical abilities, and work experience that can improve their
overall educational and career prospects. Students are assigned to organizations or
businesses that are relevant to their topic of study during the SIT program. They employ
the theories and methods they have learnt in their academic studies to real projects
and tasks while working under the supervision and direction of professionals. Students
can gain a greater understanding of their subject matter, hone their practical abilities,
and learn about industry procedures and standards through an immersive learning
experience.
II. Job/s performed in the Company.

It was an exciting journey during my internship at Alorica Teleservices Inc.
Araneta City, Cubao, where I was exposed to a dynamic and fast-paced world of
graphic design and marketing. It’s not that hard to get to know the people because I’m
currently employed in this company where they give me the opportunity to showcase
my current profession in visual communication industry.
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We mainly focus on appreciating the achievements of the team by getting a
high average of month to date satisfaction of our customers. To let everybody know,
our job is to take good care our customer’s account in telecommunication company
called TMOBILE. Although my primary focus was on graphic design, this interaction
demonstrated how various creative aspects came together to create compelling
campaigns. We are ending our day with different achievements of each employee
and one of my initial tasks was to create posters captivating their strong
performance not only fixing our customer’s phone services but also pitching sales
to gain more of bonuses. Armed with Adobe Photoshop, I poured my creativity into
the design, blending colors, typography, and imagery to reflect the spirit of the
month. The immediate approval and subsequent posting of my design on their social
media page filled me with a sense of accomplishment and reinforced my confidence
in my skills.
In addition, I was given the responsibility of calling out the names of our
coworkers whenever they achieved tremendous success in the production or new
sales. We gather information on each accomplishment and evaluate them from best
to worst based on the availability of more possibilities. In response, we develop
rewards and recognition, or what is commonly referred to as "RNR", to showcase
our top-performing employees who follow the action plan and primary behavior of
addressing the emotions of the consumer by evoking an emotional response.
I was looking forward to the event with excitement because it offered a huge
opportunity for me to take part in a real-world campaign.
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The highlight of the first week was the moment that I also got recognition, aside
from working in creatives team, I’m assisting a customer also which gives me the
opportunity to gain sales. I was one of the featured employees where I design my own
poster to celebrate the success of the week. This role exposed me to the job used to
be employed with, at the same time showcasing my own kind of profession in graphic
design art industry. Furthermore, I was tasked to observe the successes and
opportunities of the team so that we know how we are going to drive the action plan in
the next interval of the shift as we know that we are challenged to manage our
customer’s account and experience in TMOBILE.
In the closing week of my internship, we were able to have a chance to be with
our Team manager in our monthly rewards and recognition. We talked about the best
practices that were achieved for the whole month. This will help the team to work
together in the next more months to make a remarkable experience not only for our
customers but to us employees who were also gaining successful profit average.
Reflecting upon the entirety of my internship, I am overwhelmed by the growth
and transformation I underwent. The practical experience I gained from working on
actual projects, under the guidance of experienced professionals, was invaluable. The
exposure to a diverse array of tasks broadened my skill set, instilling in me a sense of
versatility that will undoubtedly be an asset in my future endeavors. As I prepare to
graduate and take my first steps into the professional realm, I carry with me the lessons,
experiences, and insights from my time at J Rosales Innovative Advertising Services.
With a heart full of gratitude and optimism, I am confident that the knowledge I've
amassed will propel me toward success, shaping my path as a creative professional.
III. Experience earned in terms of:
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1. Knowledge (Principles, Theories and Concepts) – State here the things learned in
school that was applied in the job and that knowledge that was learned while
undergoing the training.
The knowledge I acquired during my university education has proven invaluable in
my professional role. It has instilled in me a sense of vigilance in my work environment
to mitigate potential hazards and prioritize safety. Additionally, it has cultivated a
creative mindset that extends beyond design, influencing my approach to various tasks
and endeavors. During my internship as a graphic artist, I had the opportunity to apply
a range of principles, theories, and concepts that I acquired both during my academic
studies and my training.
The first aspect that came into play was the fundamental design principles that
formed the bedrock of my creative endeavors. With an arsenal comprising balance,
contrast, emphasis, and proportion, I embarked on the task of crafting designs that
were not only visually alluring but also strategically effective. These principles acted as
guiding stars, steering me towards the harmonious arrangement of design elements
and ensuring a seamless conveyance of messages to my intended audience.
Color theory, a subject that had fascinated me in the classroom, took on a new
dimension during my internship. The psychological impact of colors and their intricate
interplay emerged as a powerful tool. Armed with this knowledge, I meticulously
curated color palettes that skillfully evoked specific emotions and reactions. This
newfound insight proved invaluable in branding initiatives, setting moods, and elevating
the visual resonance of my designs.
Typography, an art I had meticulously honed, proved to be an indispensable asset.
Navigating through the intricacies of font selection, sizing, and spacing, I found myself
empowered to choose typefaces that perfectly complemented a diverse array of
Transactiop
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ojects. The end results.
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My proficiency in various design software and tools, an area that I had diligently
cultivated through my coursework and previous experiences, now stood as a
cornerstone of my daily operations. Armed with a deep-rooted familiarity with tools like
Adobe Creative Suite, I was able to bring my creative visions to life with an
unprecedented level of technical adeptness. Beyond the canvas, my ability to interact
with clients assumed newfound importance. The art of effective communication, a skill
I had cultivated during my academic journey, found practical application as I engaged
with clients in a professional capacity. This aptitude allowed me to not only comprehend
client needs but also seamlessly integrate their feedback into my designs, ensuring
their utmost satisfaction. The responsibilities of project management, a concept I had
studied extensively, became more than theoretical. I was now orchestrating the
intricate dance of task prioritization, deadline adherence, and workflow management.
This newfound insight equipped me with the tools necessary to meticulously organize
my endeavors and consistently deliver projects punctually, all while upholding a
standard of excellence.
The iterative design approach, a guiding principle I had encountered in my
training, became a philosophy I lived by. The value of refining designs based on
feedback became apparent as I immersed myself in the creative process. This iterative
journey allowed for the seamless adaptation to evolving requirements and the
continuous enhancement of the final product. Ethical design practices and copyright
laws were not mere abstract concepts but principles that guided my every move. The
conscientious approach I adopted ensured that my work adhered to industry best
practices and upheld the rights of creators, laying the foundation for a responsible and
ethical career in graphic design.My ability to adapt and creatively solve problems, skills
that I had honed during my training, proved to be the armor I needed to tackle the
challenges that arose. Armed with these tools, I was able to surmount design hurdles
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and devise innovative solutions that defied constraints, breathing life into even the most
complex of projects.
Finally, the collaborative proficiency I had cultivated took on new meaning as I
engaged with colleagues and cross-functional teams. Through shared experiences,
both from academic projects and my internship, I recognized the immense significance
of teamwork in achieving remarkable outcomes. In conclusion, my internship
experience as a graphic artist was a transformative journey that brought to life the
principles, theories, and concepts I had learned during my academic pursuit. It was a
journey characterized by growth, discovery, and the realization that learning extends
far beyond the classroom walls. As I step forward into my career, I carry with me not
only the technical skills I have acquired but also a deep appreciation for the holistic
nature of design and the boundless possibilities it holds.
1. Skills (Applied and Developed.)
a. Skills learned in school that is useful in the job. Throughout my journey
pursuing a Bachelor of Fine Arts (BFA) majoring in Advertising, I have honed
a versatile skill set that seamlessly translates into real-world job demands.
My education has armed me with the creativity to craft compelling visual and
written content that captivates audiences and communicates messages
effectively. I've developed a keen eye for design, mastering the art of layout,
color theory, and typography, enabling me to produce visually stunning and
impactful advertisements. Collaborative projects and presentations have
nurtured my communication skills, allowing me to articulate ideas with clarity,
work harmoniously in teams, and confidently pitch my concepts to clients.
Moreover, the analytical and critical thinking skills cultivated in my studies
have empowered me to dissect market trends, consumer behaviors, and
competitor strategies, aiding in the creation of strategic and targeted ad
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b. Skills learned in the company while on training. During my training at the
Advertising Marketing Agency, I had the privilege of acquiring a diverse
range of skills that significantly enriched my understanding of the industry
and enhanced my professional capabilities. Some of the key skills I learned
during my time at the company include:
i. Product layout refers to the arrangement and presentation of elements,
such as text, images, and graphics, in a visually appealing and organized
manner to showcase a product. It involves designing product packaging,
labels, and promotional materials that effectively communicate the
product's features, benefits, and brand identity. A well-executed product
layout captures attention and influences consumer perception, ultimately
contributing to successful marketing and sales.
ii. Social media design involves creating visual content tailored for social
media platforms. It includes designing eye-catching posts, cover images,
profile pictures, and banners that resonate with the brand's message and
engage the target audience. Effective social media design utilizes
appropriate dimensions, typography, colors, and imagery to enhance
brand visibility, promote content, and encourage user interaction, such
as likes, shares, and comments.
iii. Logo design is the process of creating a distinctive visual symbol that
represents a brand, company, or organization. A logo is a crucial aspect
of brand identity and serves as a recognizable mark that encapsulates
the essence of the brand. Logo designers combine elements like shapes,
colors, typography, and imagery to craft a logo that conveys the brand's
personality, values, and mission. A well-designed logo establishes brand
recognition and sets the foundation for cohesive marketing materials.
2. Values (Learned and Applied.)
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During my internship as a Graphic Artist, I embraced and applied several essential
values that not only enhanced my professional growth but also contributed to the
overall success of my role and the company:
a. Creativity and Innovation:
I learned to think outside the box and approach each design project with creativity
and innovation. Whether it was crafting a captivating social media post or
conceptualizing a logo, I consistently sought new and unique ways to convey
messages visually and engage the audience effectively.
b. Attention to Detail:
Recognizing the importance of precision, I cultivated a keen eye for detail in every
design I created. This value allowed me to ensure consistent alignment, accurate
typography, and pixel-perfect imagery, contributing to the overall professionalism
and quality of the final output.
c. Adaptability:
The fast-paced nature of the industry taught me the value of adaptability. I readily
embraced changes in design direction, client preferences, and project
requirements. This flexibility enabled me to produce designs that met evolving
needs while maintaining a high standard of excellence.
d. Communication and Collaboration:
I understood the significance of effective communication within a team. Regular
interactions with colleagues, clients, and supervisors allowed me to align design
goals, gather feedback, and refine my work based on input from various
stakeholders. Collaborating on projects improved the overall quality and ensured
successful outcomes.
e. Time Management:
With multiple projects and deadlines, I developed strong time management skills. I
learned to prioritize tasks, allocate sufficient time for each stage of the design
process, and meet project milestones in a timely manner, contributing to efficient
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3. Human Relationship (Observed and Applied.)
a. Mentorship and Learning:
I observed the value of mentorship and learning from experienced
professionals. Seeking guidance from colleagues who had more experience
than me allowed me to grow, improve my skills, and gain valuable insights into
the industry.
b. Effective Communication:
I noticed the significance of clear and open communication. I actively listened to
colleagues, clients, and supervisors, ensuring that I understood their needs and
expectations. By articulating my thoughts and ideas clearly, I fostered a positive
and productive environment where everyone felt heard and valued.
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IV. Problems met while on training.
1. School related problems
a. The requirement process was rushed, this caused delays, especially with the
Memorandum of Agreement (MOA), pushing the Internship Program's start date
later. Students also believed the SIT program could have been better organized.
2. Company related problems.
b. Theres no problem encountered at all
IV. Suggestions and Recommendations (For the improvement of the curricula.)
We recommend informing future SIT students about the training two months in advance
to ensure their physical, emotional, and mental readiness. This will help them manage
their time effectively, preventing overlaps with their academics. TUP should also provide
all necessary requirements to the chosen company beforehand, as this was a common
struggle for students during their SIT & OJT preparations. Timely submission of
university papers is crucial for a smooth process. We hope these suggestions receive
consideration and attention.
VI. Documents/ Requirements
1. IRJP Form for Daily Work Activities
2. Daily Time Record
3. Evaluation Sheet Record
4. Certificate of Completion
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submission of university papers is crucial for a smooth process. We hope these
suggestions receive consideration and attention.
VII. Documents/ Requirements
1. IRJP Form for Daily Work Activities
2. Daily Time Record
3. Evaluation Sheet Record
4. Certificate of Completion
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Image 1
This image was taken during the first week of the month, I am compiling the
achievements of the whole community for another round of celebration.
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Image 2
These images shows our weekly celebration for every representative’s achievement. My
task is to create creative posters because it will also be visualized by the clients.
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Image 3
These images above were few of our achievements where we successfully completed
the action plan or behavior needed to be performed during the calls.
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Image 4
Last August 30, 2023, Our team had a chance to get together with our Team manager
as part of the celebration of the team. I was one of the head of our engagement,
organizing the mini program held on site.
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Image 5
I know that I am only doing my job as part of my on the job training, but winning the
month with being the top 3 employee achiever was a priceless
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VAA-IRJ STUDENT JOB REPORT
QAC No. CC-07212017
Name of Student: Erika Mae A. Boyonas Training Station: Alorica Teleservice Inc., Cubao site Week
Beginning: Friday Occupation: Graphic Artist
DAILY WORK ACTIVITIES
Work Activities Helped Did Job No. of Hrs.

Date/Friday
on Job Myself Worked
Gather achievements from each member of

07/28/2023 Yes 12hrs
the community.
Helped Did Job No. of Hrs.

Date/Sat Work Activities
Create templates for poster of recognition

07/29/2023 Yes 12hrs

Date/Sun Work Activities
07/30/2023 Create templates for poster of Yes 12hrs

recognition

Date/Mon Work Activities
Organizing upcoming Rewards and
08/012023 Yes 12hrs
recognition

Date/Tue Work Activities
08/02/2023 Assist customer via call Yes 12hrs

Date/Friday Work Activities
Assist Customer Via Call

08/04/2023 Yes 12hrs
Total number of hours worked: 72 HOURS
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QAC No. CC-07212017


08/05/2023 Yes 12hrs
the community.


08/06/2023 Yes 12hrs


recognition

Create templates for daily achievement

08/092023 Yes 12hrs
announcement

Date/Friday


08/11/2023 Yes 12hrs
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QAC No. CC-07212017


08/12/2023 Yes 12hrs
announcement


08/13//2023 Yes 12hrs

08/14/2023 Create templates for daily achievement Yes 12hrs

announcement

08/16/2023 Yes 12hrs
announcement

Date/Sat


08/18/2023 Yes 12hrs
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QAC No. CC-07212017

08/19/2023 Brainstorming for upcoming rewards and Yes 12hrs

recognition


08/20/2023 Yes 12hrs


recognition

08/23/2023 Yes 12hrs
announcement

08/24//2023 Create templates for daily achievement Yes 12hrs

announcement

08/25//2023 Yes 12hrs
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08/26/2023 Yes 12hrs
the community.


08/28//2023 Yes 12hrs


recognition

Organizing upcoming Rewards and
08/30/2023 Yes 12hrs
recognition

Date/Mon
08/31///2023 Assist customer via call Yes 12hrs

Extended to be one of the heads of Rewards

09/01/2023 Yes 12hrs
and recognition
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VAA-IRJ DOCUMENT REQUIREMENTS
QAC No. CC-07212017
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INDUSTRIAL RELATIONS AND JOB PLACEMENT

Email: tup@tup.edu.ph | Website: www.tup.edu.ph

A Narrative Report on the

Erika Mae A.Boyonas

Alorica Teleservices Inc.

Cyberpark tower 2, Araneta City

Cubao, Quezon City

July 28 - August 30,2023

A Narrative Report on the Page 1/1

Student-Trainee: Erika Mae A. Boyonas

The Supervised Industrial Training (SIT) Program is a planned, hands-on

educational opportunity created to expose students to actual workplace settings

between theoretical classroom instruction and real-world application in the workplace.

The SIT program, which is frequently provided by educational institutions as a

component of particular courses or degree programs, enables students to acquire

overall educational and career prospects. Students are assigned to organizations or

II. Job/s performed in the Company.

my current profession in visual communication industry.

A Narrative Report on the Page 2/1

We mainly focus on appreciating the achievements of the team by getting a

demonstrated how various creative aspects came together to create compelling

media page filled me with a sense of accomplishment and reinforced my confidence

coworkers whenever they achieved tremendous success in the production or new

to worst based on the availability of more possibilities. In response, we develop

rewards and recognition, or what is commonly referred to as "RNR", to showcase

addressing the emotions of the consumer by evoking an emotional response.

opportunity for me to take part in a real-world campaign.

A Narrative Report on the Page 3/1

customer’s account and experience in TMOBILE.

In the closing week of my internship, we were able to have a chance to be with

Reflecting upon the entirety of my internship, I am overwhelmed by the growth

and transformation I underwent. The practical experience I gained from working on

exposure to a diverse array of tasks broadened my skill set, instilling in me a sense of

versatility that will undoubtedly be an asset in my future endeavors. As I prepare to

experiences, and insights from my time at J Rosales Innovative Advertising Services.

amassed will propel me toward success, shaping my path as a creative professional.

III. Experience earned in terms of:

A Narrative Report on the Page 4/1

undergoing the training.

The knowledge I acquired during my university education has proven invaluable in

my professional role. It has instilled in me a sense of vigilance in my work environment

to mitigate potential hazards and prioritize safety. Additionally, it has cultivated a

studies and my training.

formed the bedrock of my creative endeavors. With an arsenal comprising balance,

guiding stars, steering me towards the harmonious arrangement of design elements

and ensuring a seamless conveyance of messages to my intended audience.

interplay emerged as a powerful tool. Armed with this knowledge, I meticulously

the visual resonance of my designs.

Typography, an art I had meticulously honed, proved to be an indispensable asset.

empowered to choose typefaces that perfectly complemented a diverse array of

A Narrative Report on the Page 5/1

cultivated through my coursework and previous experiences, now stood as a

unprecedented level of technical adeptness. Beyond the canvas, my ability to interact

I had cultivated during my academic journey, found practical application as I engaged

their utmost satisfaction. The responsibilities of project management, a concept I had

intricate dance of task prioritization, deadline adherence, and workflow management.

my endeavors and consistently deliver projects punctually, all while upholding a