VENKATESWARLU MERUGA

WFM – Team Lead (Scheduler)

mvenkat687@gmail.com
+91-8074035477
Carrier Objective :
To take an opportunity to work in your prestigious organization where I can use and
my technical and functional skill in proliferation of your organization

Experience:
 WFM Team Lead (Scheduler) – 02nd May 2023 to till date at Tech Mahindra.

 Handling with team of 10 both RTA and MIS along with scheduling.
 Forecast distribution based on volume trends and smoothing forecast on day level.
 Based on forecast required HC suggestions to management and maintain the contact
with HR team for hiring.
 Attending daily client calls and explain the day-to-day performance after review with
higher management.
 Maintaining the capacity tracker based on required HC for future planning.
 Always connected with higher management to explain the process flow.

 WFM Sr Analyst - 12th Oct 2020 to 01st May 2023 KNOAH (INTOUCH cx).

 Scheduling the agent based on the based on the client forecast.

 IEX – Schedules change, MU agents’ info &Termination & Long leave updates.
 Comparison of client forecast and trending forecast and connect with client and
suggest the required FTE for that approved forecast.
 Maintain the HC tracking reports to understand the levels of FTE.
 Always connected with the higher management like Director’s and VP’s to explaining
the how the process going on.

 MIS LEAD - 25th March 2019 to 29th March 2020 at KARVY DIGICONNECT.

 Daily / Monthly Attendance, Late Login report, Agents Performance Repots.

 Billing – as per client SOP Based (like login hr.’s or FTE based model).
 Client required format for Shrinkage report Include Attrition Percentage Daily / Monthly.
 Agent Salary report for Monthly with Company Rules.
 Client required reports like support Performance, Agent Disposition report.
 Daily /weekly / Monthly TL’s, ABM’s Performance Tracking reports.
 Planning for Client requirement to Meet – As per Available Headcount. (forecasting)
 WFM requirement wise taking care of other process also.
 Multiple Campaigns comparison reports for which campaign getting loss to company.

 MIS Executive - 11th June 2018 to 18th March 2019 at HRH NEXT SERVICES .

 Daily / Monthly Attendance, Late Login report, Agents Yesterday Performance.

 Shrinkage report Include Attrition Percentage Daily / Monthly.
 Agent Salary statement For Monthly As well as Company Rules.
 Client required reports like support Performance, Agent Disposition report.
 Daily /weekly / Monthly TL’s, ABM’s BM’s Performance Tracking reports.
 Planning for Client requirement to Met – As per Available Headcount.
 Login Adherence Tracking– If Agent works As per Commitment Daily/Monthly.
Skills

 MS Office (Advanced MS excel, PowerPoint, Access (Basic’s))

 VBA, MACRO’S – Excel, IEX
 HTML, CSS, Bootstrap

Academic Profile :

Qualification Board/Uni versity Year of Passing Marks (% )

B. Tech (ECE) Yogi Vemana University (Proddatur) 2016 67 %

Narayana Junior College

Intermediate (MPC) 2012 87 %
(Ongole)

SSC Z.P.High Schoool (Aloor) 2010 72 %

computer knowledge:
 windows 7/8.1/10
 Packages: MS Office (advanced excel /Access/power point).
 OS repairs controls / reinstall OS.
Skills Set:
 Quick learning.
 Self-confidence.
 Patience.
 Time management.

Personal Profile:
Name : Venkateswarlu Meruga
Father’s Name : Mr. Srinivasa Rao Meruga
Date of birth : 15th Aug 1995
Nationality : Indian

Declaration:
I do here by conform that the above mentioned information is true and to the best of my knowledge.

Place: HYD

Date:

(Signature)

m.venkateswarlu