Lourdes Alvarez is a Venezuelan and Mexican citizen with over 20 years of experience in human resources and human development roles. She is currently the Human Resources Director for OpenTec in Mexico City, where she leads employee experience, engagement, inclusion, and retention strategies. Previously, she was the Executive Director of AFS Intercultural Programs in Mexico and Venezuela for over 20 years, developing exchange programs for over 4,000 students. She has a bachelor's degree in psychology and a master's degree in management from Universidad Central de Venezuela.
Lourdes Alvarez is a Venezuelan and Mexican citizen with over 20 years of experience in human resources and human development roles. She is currently the Human Resources Director for OpenTec in Mexico City, where she leads employee experience, engagement, inclusion, and retention strategies. Previously, she was the Executive Director of AFS Intercultural Programs in Mexico and Venezuela for over 20 years, developing exchange programs for over 4,000 students. She has a bachelor's degree in psychology and a master's degree in management from Universidad Central de Venezuela.
Lourdes Alvarez is a Venezuelan and Mexican citizen with over 20 years of experience in human resources and human development roles. She is currently the Human Resources Director for OpenTec in Mexico City, where she leads employee experience, engagement, inclusion, and retention strategies. Previously, she was the Executive Director of AFS Intercultural Programs in Mexico and Venezuela for over 20 years, developing exchange programs for over 4,000 students. She has a bachelor's degree in psychology and a master's degree in management from Universidad Central de Venezuela.
alvarezleon.lourdes@gmail.com | Mexico City | (56) 19959698 | Venezuelan and
Mexican citizenship
PROFESSIONAL PROFILE
Professional with experience in Human Resources activities related to Recruitment,
Management, Employee Experiences and Optimization of Employees and Teams across the organization.
Experiences in a leadership and supervisor position | Excellent interpersonal and
communication skills | Fluent in both Spanish and English | Advanced analytical and problem-solving skills | Advanced skills in G-Suite, CRM & Outlook | Effective cross-cultural communication and collaboration skills, experience working with LATAM Partners in large organizations | Experience on training and coaching in a corporate setting | Passionate about happiness and wellbeing in a people centric culture.
WORK EXPERIENCE
HUMAN RESOURCES DIRECTOR October 2020 – Present
OpenTec Mexico City ● Experience with the employee experience, providing world-class support. ● Passionate creating and designing people strategies to enable workforce flexibility and growth. ● Experience in engagement, inclusion, and retention strategies. ● Responsible for handling onboarding / off-boarding logistics. ● Experience implementing components of strategy and action plans that addresses workplace environment, employee engagement or retention issues ● Coaches and develops business, site(s) leadership on performance and talent management with the business teams. Achievements: ● Workshop for leaders of the organization to redefine problems in an attempt to identify alternatives strategies and solutions based on the lightning decision jam methodology to enable a more holistic HR support and better business outcomes. ● Positive results in Talent and Succession planning.
EXECUTIVE DIRECTOR September 1999 – July 2020
AFS Intercultural Programs Mexico and Venezuela ● Experience developing intercultural programs for more than +4,000 exchange students. ● Building partnerships with +60 partners to maximize the achievement of business goals. ● Responsible for all operational, internal, administrative and financial oversight. ● Experience in project planning, and/or event management. Achievements: ● Organization of Regional Educational Forums: two internationals (Panama, 2017 and Dominican Republic, 2018) and one in Mexico (2019). ● Positive percentages in the results of international evaluations: Scorecard (2019) and graph of the 3 variables (2018) achieving in the first case 88% satisfaction of our clients, 59% financial viability and 81% in capabilities necessary for the management of the organization and in the second case 87% quality service that we provide as a staff to the entire network with a final rating of 88%, 1% above the average of the entire AFS network
HUMAN DEVELOPMENT AND LEARNING ANALYST June 2010 – September 2014
Caveguias, Yellow Pages Venezuela ● Experience identifying staff training needs in implementing partner organizations, facilitates and participates in the planning and development of training programs, teaching modules, manuals, and educational materials to address identified needs. ● Executes all new hire onboarding programs.
EDUCATION & COURSES
Bachelor's Degree in PSYCHOLOGY. Universidad Central de Venezuela. Venezuela.
Master's Degree in MANAGEMENT. Universidad Central de Venezuela. Venezuela. Courses: English for Business Course |Leadership and social impact strategy | Scrum Master Certificate | Qualified Facilitator.
Public Sector Competency-Based Development and Self-Assessment Handbook: A Self Assessment Handbook for Public Servants, Their Supervisors and Trainers