Republic of the Philippines

Department of Health
Regional Office - 10
NORTHERN MINDANAO MEDICAL CENTER
Capitol Compound, Cagayan de Oro City

CITIZEN’S CHARTER

Department/Section/Unit: MEDICAL SOCIAL WORK SERVICE (MSWS)

Process: AVAILMENT OF SOCIAL ASSISTANCE THROUGH MALASAKIT PROGRAM

Schedule of Availability Services: MONDAY TO FRIDAY, 8:00AM to 5:00PM

Services Provided to: INDIGENT PATIENTS OF NMMC

Requirement/s Needed: APPOINTMENT CARD

SERVICE CARD
ORIGINAL PRESCRIPTION WITH COMPLETE NAME, SIGNATURE AND
LICENSE NUMBER OF ATTENDING PHYSICIAN
LABORATORY/DIAGNOSTIC REQUESTS WITH COMPLETE NAME,
SIGNATURE AND LICENSE NUMBER OF ATTENDING PHYSICIAN
HOSPITAL BILL

Duration: 30 MINUTES

Procedure:
Person Maximum Time Documents
No. Step-by-Step Procedure Fees
Responsible to be Concluded Required
1 Client presents the laboratory or Social Worker 5 minutes Laboratory/ None
diagnostic request form/prescription/ diagnostic
hospital bill to the Social Worker for request form
checking. If valid and complete, a Prescription
priority number is given by the Medical Hospital bill
Social Worker.
(Ihatag sa kliyente ang labora-
tory/diagnostic request/reseta/hospital
bill sa Social Worker para ma check
kung sakto ug kumpleto ayha
mahatagan ug priority number.)
2 Once priority number is called, client Social Worker 15 minutes Laboratory/ None
approaches the Social Worker and diagnostic
presents the complete required request form
documents for processing of the Prescription
medical assistance request. Hospital bill
(Pagmatawag na ang priority number,
muduol ang kliyente sa Social Worker
ug ihatag ang kumpleto nga
dokumento aron maproseso ang
medical assistance request.)
3 Patient is requested to have the Social Worker 10 minutes Laboratory/ None
laboratory or diagnostic request diagnostic
form/prescription/hospital bill repro- request or
duced and returns to the Social Worker Prescription
for finalization of the request process or Hospital
and further instructions such as bill stamped
proceeding to service centers after the approved by
 transaction is completed. the Social
(Ipaphotocy sa kliyente and laboratory Worker
or diagnostic
form/prescription/hospital bill dayon
mubalik sa Social Worker aron tiwason
pagproseso ang request ug mahatagan
ug dugang nga instructions sama sa
pag-adto sa service center
pagkahuman sa transaksyon.)
END OF TRANSACTION
(Humana ang Transaksyon)
For complaints:
Please look for the Hospital Complaints Officer, Mr. Jun Paulo M. Estabillo, at 4th Floor Main Building, Medical
Center Chief’s Office (088) 856-4147 local 607 or fill up the Hospital Complaints Form provided at the Public
Assistance and Complaints Desk (PACD). You may also text the Contact Center ng Bayan (CCB) 09088816565 or
call 1-6565* or log on to www.contactcenterngbayan.gov.ph, or www.facebook.com/contactcenterngbayan.