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Florida Rate Survey - 2018 Final EmailFriendly
Florida Rate Survey - 2018 Final EmailFriendly
FLORIDA WATER
AND WASTEWATER
RATE SURVEY
FOR E WAR D
The 2018 Florida Water and Wastewater Rate Survey (2018 Survey) is
developed to provide insight into water and wastewater pricing practices
currently utilized by publicly owned utilities in the State of Florida.
The rates shown are exclusive of utility taxes or outside-city rates for those
jurisdictions that have such charges. Following this introduction is a dis-
cussion on why water rates differ together with a narrative summarizing
the survey results. Also included are statistics such as the gallons included
in the first usage block, revenue recovery from fixed charges, minimum
water bill levels, and other information. The survey table at the end of this
document includes information related to water management district, resi-
dential monthly minimum water and sewer bill amounts, and bill amounts
for usage at 4,000 and 8,000 gallons.
We would like to thank all of the participants in the 2018 Survey. This
survey was completed with the valuable assistance of Robin Chacko,
Joe Williams, Michelle Galvin, Ashley Felts, and David George of Raftelis;
and special thanks to Dr. Misti Sharp, Melissa McGinnis, Dr. Christa
Court, Justin Burt, Delaney Fuhrmeister, and Daniel Moore of the Food
and Resource Economics Department at the Institute of Food and Agricul-
tural Sciences at the University of Florida.
We hope that you will find these results informative and look forward to
continuing this biennial survey in the future.
Sincerely,
Raftelis
Tony Hairston
Vice President
WWW.RAFTELIS.COM
01 Factors LIST OF FIGURES:
Affecting
Rates 05 Figure A: Combined Monthly Water &
Wastewater Bill at 4,000 Gallons
04
at 4,000 and 8,000 Gallons for Utilities
Overview of Reported in 2014, 2016 and 2018 Surveys
the Survey
06 Figure D: Comparison of Average
Monthly Wastewater Bill (Base Charge +
Consumption) at 4,000 and 8,000 Gallons
for Utilities Reported in 2014, 2016 and
2018 Surveys
10
Additional 07 Figure F: Monthly Wastewater Charges at
Factors
Affecting Rates
SOURCE OF SUPPLY EFFLUENT INFRASTRUCTURE
AND WATER QUALITY DISPOSAL REPLACEMENT
ACQUISITIONS POLITICAL
AND CONTRIBUTIONS ACTION
EFFLUENT DISPOSAL
While the source of water is a potentially large differentiator in potable water costs, the disposal
of treated effluent is one of the most significant drivers of wastewater costs. Some of the least
expensive effluent disposal methods include land applications with minimal pollutant removal.
Many communities have limited land available for effluent disposal and rely on nearby surface
waters to discharge treated wastewater. Enforcement of regulations and recent legislation is either
restricting these discharge points or even eliminating surface water discharging in many com-
munities. Alternatives include capital-intensive discharge solutions such as deep injection wells.
INFRASTRUCTURE REPLACEMENT
In prior decades throughout Florida, utility capital funding was primarily focused on meeting the
demands of growth. Much of the cost of providing infrastructure for growth could be mitigated
by a combination of impact fees, developer contributions, and careful expansion planning. With
the aging of infrastructure, increases in regulatory requirements, and the slowing of growth, com-
munities are increasingly concerned with both upgrading and replacement of infrastructure. The
burden of upgrading and replacing infrastructure is typically borne by existing customers through
utility rate revenues. Moreover, these capital costs are higher than the original cost due to inflation
and the difficulty of replacing underground piping compared to the original installation cost on
undeveloped land. While these challenges are growing, there is increasing pressure to maintain
rates and avoid rate adjustments. Infrastructure replacement can often be delayed from one year
to the next as budget pressures grow; however, such postponements generally create the need
for larger rate increases in the future.
CONNECTION DENSITY
A common factor affecting both the capital and operating costs of utilities is the number of
connections within their service area. Utilities such as compact cities with high densities enjoy
certain economies due to factors such as shorter piping systems and less travel time for servicing
the system and customers. This connection density factor should be considered when comparing
rates especially involving a combination of county and city systems.
REGULATORY STRINGENCY
Water utilities must provide drinking water that is safe for its customers and meet reporting and
testing requirements. Regulatory requirements such as the EPA Disinfection By-Products Rule
(DBPR) affect various communities differently based on the source of its water supply, age of
the distribution system, and other factors. Meeting DBPR and other regulatory requirements can
require both capital and operating investments that lead to higher user rates.
WATER RESTRICTIONS
Over the past several years, water shortages and watering restrictions throughout Florida have
been declared at various levels by the water management districts. Water restrictions include
limitations on days and hours of irrigation use, and announced water shortages are accompanied
by pleas to reduce consumption by set percentage amounts. Since most utility costs are fixed and
by definition remain constant regardless of certain deviations in demand, the effect of lower water
sales due to water shortages tend to require higher rates to support those fixed costs.
EFFICIENCIES
Potable water rates are also dependent on the extent a community has been able to use technol-
ogy and effective management to achieve a high level of service at the lowest possible cost. Most
communities are reporting the ability to accomplish more while relying on fewer resources. For
example, many utilities have implemented automated meter reading (AMR) systems to reduce
operating costs and increase meter reading accuracy. Implementation of supervisory control and
data acquisition (SCADA) technology can increase system monitoring capabilities while lowering
operating costs. Other efficiencies that can affect rates include minimizing unbilled water and
exploring wholesale arrangements to sell excess capacity.
POLITICAL ACTION
The local political climate will have an effect on utility rates. Policymakers generally desire to have
rates at a minimum level, or at least avoid rate increases, while still maintaining quality service.
However, if a community values redundancy in its service or extra protection for its water supply,
then it may be willing to have slightly higher rates, if necessary. Often this must be accomplished
by careful planning and occasional modest rate adjustments. Many communities in the survey indi-
cate that rates are indexed annually to an inflation index or by an established inflation percentage.
However, there is often very strong resistance to rate increases until utility assets begin failing, or
regulatory mandates dictate the implementation of costly upgrades. Localized political pressures
will affect rates either directly or indirectly.
04 2018 FLORIDA WATER AND WASTEWATER RATE SURVEY
Overview
of the Survey
A benchmark of 4,000 gallons per month is used as
a representation of indoor usage levels. This amount
equates to an average demand of 131 gallons per
day. A secondary benchmark of 8,000 gallons, or
263 gallons per day, has also been used in order to
provide additional information for higher levels of
service. Most utilities measure metered water use
in terms of gallon increments. Approximately 3% of
surveyed utilities report metered water use in terms
of hundreds of cubic feet (ccf) rather than thousands
of gallons. For these utilities, the usage rate data was
calculated based on 5.35 ccf and 10.70 ccf of monthly
usage which corresponds to 4,000 gallons and
8,000 gallons per month based on 748 gallons per
ccf. Keeping in mind the narrative included earlier in
this survey regarding the various reasons why water
and wastewater rates vary among communities, the
distribution of monthly bills at 4,000 gallons from
lowest to highest is shown in Figure A.
Figure A:
Combined Monthly Water & Wastewater Bill at 4,000 Gallons
$61.24
Distribution of Utilities
Figure B:
Combined Monthly Water & Wastewater Bill at 8,000 Gallons
Monthly Combined Charge (in dollars)
$95.45
Distribution of Utilities
06 2018 FLORIDA WATER AND WASTEWATER RATE SURVEY
Figure C:
Comparison of Average Monthly Water Bill
(Base Charge + Consumption) at 4,000 and 8,000 Gallons
for Utilities Reported in 2014, 2016 and 2018 Surveys
Figure D:
Comparison of Average Monthly Wastewater Bill
(Base Charge + Consumption) at 4,000 and 8,000 Gallons
for Utilities Reported in 2014, 2016 and 2018 Surveys
$38.00
$34.60 $36.36
Additional graphs and data for the water and wastewater portions of the surveyed utilities are shown below.
Figure E: Figure F:
Monthly Water Charges at 4,000 Gallons Monthly Wastewater Charges at 4,000 Gallons
Average bill
at 4,000 gallons =
$38.28
Monthly Charge (in dollars)
$23.45
Figure G: Figure H:
Monthly Water Charges at 8,000 Gallons Monthly Wastewater Charges at 8,000 Gallons
$37.62 $58.32
2% SRWMD
31% SFWMD
Surveyed Utilities by
Water Management District
11% NWFWMD
25% SWFWMD
Bonita Springs Utilities, Inc. City of Marco Island Island Water Association
Broward County City of Margate Key Largo Wastewater Treatment District
City of Boca Raton City of Miami Beach Key West Resort Utilities Corp.
City of Boynton Beach City of Miramar Loxahatchee River District
City of Cape Coral City of Naples Martin County Utilities
City of Clewiston City of North Lauderdale Okeechobee Utility Authority
City of Coconut Creek City of North Miami Palm Beach County
City of Cooper City City of North Miami Beach Reedy Creek Improvement District
City of Coral Springs City of Palm Beach Gardens (Seacoast) South Martin Regional Utilities
City of Dade City City of Pembroke Pines St Lucie West Services District
City of Dania Beach City of Plantation St. Lucie County Utilities
City of Deerfield Beach City of Pompano Beach Toho Water Authority
City of Delray Beach City of Port St. Lucie Town of Davie
City of Fort Lauderdale City of Riviera Beach Town of Fort Myers Beach
City of Fort Myers City of St. Cloud Town of Hillsboro Beach
City of Hallandale Beach City of Sunrise Town of Jupiter
City of Hialeah City of Tamarac Town of Lantana
City of Hialeah Gardens City of West Palm Beach Village of Islamorada
City of Hollywood City of Wilton Manors Village of Palm Springs
City of Homestead Collier County Village of Tequesta
City of Key West Florida Keys Aqueduct Authority Village of Wellington
City of Lake Worth Fort Pierce Utilities Authority
City of Marathon Immokalee Water & Sewer District
Additional
Results
All utilities surveyed have a combination of a fixed Certain other characteristics of surveyed
monthly charge and a separate variable charge utilities include the following:
based on the amount of metered water use as their • Monthly minimum water bill
primary revenue generation mechanism. Most water • Monthly minimum wastewater bill
management district consumption use permits require • Monthly minimum combined bill
utilities to have a conservation rate structure (multiple • First water usage rate block
variable rate blocks that are “inverted” or increase at • Fixed portion of bills
higher usage amounts) to reduce water consumption. • Wastewater residential billing cap
There are 27 surveyed utilities (13% of respondents)
that use a uniform rate structure. The inverted rate
structure typically produces a costlier bill at higher
usage than a uniform rate structure.
2018 FLORIDA WATER AND WASTEWATER RATE SURVEY 11
Monthly
Minimum Bills
22% $25.00 or less
Figure K:
37% $10.01 to $15.00
Monthly Minimum
Water Bill
Figure L:
29% $15.01 to $20.00
Monthly Minimum
Wastewater Bill
12 2018 FLORIDA WATER AND WASTEWATER RATE SURVEY
24%
23%
50
Figure M:
Water First Block Threshold
Utilities
48
Utilities
15%
31
13% 13%
Utilities
27 9%
27
Utilities Utilities
19
Utilities
2% 2%
5 5
Utilities Utilities
Fixed Portion of
Water, Wastewater,
and Combined Bills Figure N:
$61.93
Fixed Portion of Bills
Fixed cost recovery is an
important indicator of financial
stability, especially considering
recent trends in declining $27.72
$37.78
water use. Figure N provides
the amount of cost recovery
for water, wastewater, and
combined bills at 4,000 and $17.78 $24.09
$33.52 $33.52
8,000 gallons. It is important to
note that the greater amount of $9.92
$20.45 $20.45
costs recovered from the fixed
monthly charge and initial usage $13.53 $13.53
block, the greater the revenue
stability. While fixed costs of a
typical utility are 80% to 90% Water Bill Wastewater Bill Combined Bill Water Bill Wastewater Bill Combined Bill
Wastewater
Residential
Figure O:
Billing Cap 47% Distribution of Wastewater Billing Cap
26 5
system. Figure O provides the Utilities
Utilities
distribution of various billing
caps among the surveyed
wastewater utilities. No Cap 4,000 - 8,000 9,000 - 13,000 14,000 - 18,000 19,000 - 23,000
14 2018 FLORIDA WATER AND WASTEWATER RATE SURVEY
Survey Results
The survey results are sorted alphabetically by county and listed by the city or utility name.
COMBINED CHARGE
Alachua City of High Springs SRWMD 10/1/2015 kgal $46.49 $57.60 $91.18
City of Newberry SRWMD 10/1/2017 kgal $16.00 $46.52 $79.96
Gainesville Regional Utilities SJRWMD 2/1/2018 kgal $18.55 $53.55 $93.75
City of Lynn Haven $9.43 - $23.19 $36.95 $9.11 - $31.71 $54.31 12000
City of Mexico Beach $35.81 4000 $35.81 $48.77 $45.21 4000 $45.21 $59.65 -
City of Panama City $6.63 - $17.83 $29.03 $15.19 - $37.59 $59.99 12000
City of Panama City Beach $16.93 3000 $20.17 $33.13 $18.40 3000 $21.13 $32.05 -
City of Parker $9.31 - $27.99 $46.67 $24.77 - $54.41 $84.05 -
Brevard County $16.48 3000 $21.39 $41.03 $21.22 - $39.14 $57.06 12000
City of Cape Canaveral N/A - N/A N/A $19.36 - $41.92 $58.84 7000
City of Cocoa $14.91 - $27.31 $45.39 $14.41 - $41.73 $69.05 12000
City of Palm Bay $14.01 - $28.81 $46.94 $19.73 - $42.57 $65.41 10000
City of Titusville $9.79 - $22.47 $39.92 $14.26 - $44.46 $74.66 15000
City of West Melbourne $13.88 - $39.13 $65.43 $13.87 - $33.59 $53.31 -
Broward County $16.36 - $23.70 $42.00 $23.68 - $39.60 $55.52 15000
City of Coconut Creek $17.33 - $36.05 $61.25 $12.99 - $27.55 $46.31 -
City of Cooper City $12.21 - $24.33 $37.86 $26.41 - $38.53 $52.06 -
City of Coral Springs $13.03 - $19.55 $29.59 $21.51 - $37.87 $54.23 -
City of Dania Beach $14.55 - $30.91 $54.62 $21.52 - $51.36 $81.20 -
City of Deerfield Beach $15.00 - $25.60 $38.24 $10.98 - $21.82 $32.66 -
City of Fort Lauderdale $7.20 - $18.71 $38.23 $10.56 - $30.89 $65.41 20000
City of Hallandale Beach $19.76 - $24.18 $29.79 $19.81 - $36.29 $53.59 -
City of Hollywood $6.76 - $20.49 $47.13 $6.48 - $44.73 $82.99 -
City of Margate $11.81 - $25.93 $41.81 $29.99 - $29.99 $29.99 -
City of Miramar $15.47 - $27.75 $42.10 $18.11 - $35.03 $51.95 -
City of North Lauderdale $14.60 - $28.76 $42.92 $26.45 - $43.09 $59.73 -
City of Pembroke Pines $17.58 3000 $24.41 $51.73 $22.50 3000 $29.33 $56.65 -
City of Plantation $12.94 - $20.30 $31.34 $16.48 - $34.92 $53.36 -
City of Pompano Beach $13.43 - $22.79 $32.15 $12.27 - $23.67 $35.07 10000
City of Sunrise $20.20 - $36.04 $51.88 $28.72 - $44.84 $60.96 16000
City of Tamarac $11.77 - $19.44 $31.28 $18.75 - $37.95 $57.15 12000
City of Wilton Manors $31.40 - $49.88 $68.36 $13.46 - $40.14 $66.82 15000
Town of Davie $21.02 - $34.90 $53.88 $37.65 - $64.77 $91.89 15000
Town of Hillsboro Beach $24.00 2000 $30.94 $44.82 N/A - N/A N/A -
Charlotte County $20.43 - $39.55 $60.09 $34.74 - $53.14 $71.54 10000
City of Punta Gorda $15.34 - $28.02 $42.17 $27.30 - $33.66 $40.02 -
16 2018 FLORIDA WATER AND WASTEWATER RATE SURVEY
COMBINED CHARGE
Citrus County Utilities $10.24 - $16.20 $22.16 $23.02 - $49.34 $62.50 6000
City of Crystal River $9.84 - $23.04 $39.51 $16.20 - $37.76 $59.32 -
City of Green Cove Springs $11.25 - $14.90 $22.54 $22.63 - $28.03 $44.47 20000
Town of Orange Park $17.85 - $26.77 $37.93 $22.44 - $41.76 $61.08 12000
Town of Penney Farms $23.48 2000 $34.56 $60.14 $23.70 2000 $34.58 $59.74 -
City of Marco Island $35.96 - $53.92 $71.88 $29.32 - $52.48 $64.06 6000
City of Naples $8.09 - $13.69 $19.82 $20.26 - $35.98 $51.70 10000
Collier County $21.80 - $33.76 $50.28 $33.31 - $52.07 $70.83 15000
Golden Gate $27.48 - $52.32 $78.38 $35.85 - $64.49 $78.81 6000
Immokalee Water & Sewer District $19.82 - $31.14 $42.46 $30.72 - $51.28 $71.84 15000
City of Lake City $19.00 - $27.32 $38.82 $36.73 - $53.89 $71.05 16000
Beaches Energy Services
$12.36 - $26.20 $44.32 $13.40 - $37.68 $68.80 15000
(City of Jacksonville Beach)
City of Neptune Beach $12.75 - $24.27 $39.99 $21.27 - $57.91 $99.50 -
JEA $12.60 - $16.32 $23.38 $14.10 - $33.86 $55.78 20000
Emerald Coast Utilities Authority $11.94 - $21.70 $31.46 $13.59 2000 $28.41 $58.05 -
City of Bunnell $22.53 - $52.69 $82.85 $25.34 - $60.62 $95.90 -
City of Palm Coast $16.11 - $33.55 $52.31 $15.81 - $32.21 $48.61 8000
City of Chattahoochee $7.00 - $11.28 $15.56 $20.30 - $32.71 $45.12 12000
City of Port St. Joe $27.48 - $45.12 $71.82 $32.19 - $60.23 $88.27 -
City of Wewahitchka $13.50 2500 $20.25 $38.25 $28.15 5000 $28.15 $41.65 -
City of Jasper $9.35 4000 $9.35 $19.95 $10.80 4000 $10.80 $22.80 -
City of Bowling Green $17.88 4000 $17.88 $31.48 $33.26 8000 $33.26 $33.26 -
City of Wauchula $11.78 3000 $16.94 $47.38 $46.06 6000 $46.06 $46.06 6000
Town of Zolfo Springs $11.12 - $18.12 $32.08 $29.27 - $39.87 $61.03 -
City of Clewiston $6.00 - $21.64 $37.28 $5.00 - $19.84 $34.68 -
City of Brooksville $22.08 4000 $22.08 $31.88 $25.14 3999 $25.14 $41.38 -
Hernando County $7.23 - $12.67 $18.80 $19.50 - $36.30 $53.10 10000
City of Sebring $8.14 - $17.34 $26.54 $22.15 - $22.15 $22.15 -
Town of Lake Placid $13.00 - $24.24 $35.63 $19.00 - $35.80 $52.75 -
City of Plant City $7.43 - $14.43 $23.11 $16.29 - $38.73 $61.17 15000
City of Tampa $- - $11.30 $24.30 $- - $25.20 $50.40 -
Hillsborough County $12.79 - $27.35 $45.69 $13.96 - $31.96 $49.96 8000
City of Vero Beach
$9.05 - $18.07 $29.18 $15.87 - $27.31 $38.75 12000
(Indian River Shores)
Indian River County $9.05 - $18.07 $29.18 $15.87 - $27.31 $38.75 12000
City of Monticello $7.65 - $15.84 $24.02 $18.36 - $43.08 $67.79 -
City of Clermont $5.48 - $9.88 $14.28 $15.70 - $23.98 $32.26 16000
City of Eustis $10.73 - $19.69 $28.65 $25.23 - $37.87 $50.51 10000
City of Groveland $10.50 4000 $10.50 $21.50 $27.13 4000 $27.13 $35.53 -
City of Leesburg $8.95 - $12.96 $17.93 $23.93 - $30.56 $37.20 -
City of Mascotte $28.00 1000 $38.00 $56.00 N/A - N/A N/A -
City of Minneola $7.00 2000 $10.70 $18.55 $15.40 - $30.24 $45.08 -
City of Mount Dora $9.96 - $16.91 $23.86 $26.94 - $45.28 $63.62 -
City of Tavares $16.98 - $22.77 $31.50 $20.77 - $34.89 $49.01 14000
City of Umatilla $11.04 - $20.44 $32.20 $23.68 - $42.04 $60.40 -
Town of Lady Lake $12.08 - $22.15 $34.53 $15.50 - $29.70 $43.90 -
18 2018 FLORIDA WATER AND WASTEWATER RATE SURVEY
COMBINED CHARGE
COMBINED CHARGE
Palm Beach City of West Palm Beach SFWMD 10/1/2017 ccf $34.70 $68.35 $103.76
Loxahatchee River District SFWMD 4/1/2017 kgal N/A N/A N/A
Palm Beach County SFWMD 10/1/2017 kgal $29.89 $43.25 $73.85
Town of Jupiter SFWMD 10/1/2017 kgal N/A N/A N/A
Town of Lantana SFWMD 10/1/2017 kgal $34.19 $58.19 $84.20
Village of Palm Springs SFWMD 10/1/2017 kgal $22.79 $62.75 $104.51
Village of Tequesta SFWMD 10/1/2017 kgal N/A N/A N/A
Village of Wellington SFWMD 10/1/2017 kgal $35.60 $51.52 $69.46
Aloha Gardens - 10/1/2017 kgal $20.43 $79.95 $139.47
City of Dade City SFWMD 10/1/2017 kgal $19.61 $40.77 $62.93
City of New Port Richey SWFWMD 10/1/2017 kgal $21.80 $52.08 $84.82
Pasco City of San Antonio SWFWMD 1/1/2018 kgal N/A N/A N/A
City of Zephyrhills SWFWMD 3/1/2018 kgal $21.57 $50.33 $82.99
Pasco County SWFWMD 10/1/2017 kgal $26.76 $55.60 $87.74
Seven Springs - 10/1/2017 kgal $38.75 $90.87 $142.99
City of Clearwater SWFWMD 10/1/2017 kgal $50.91 $69.42 $143.46
City of Dunedin SWFWMD 10/1/2017 kgal $16.24 $55.40 $100.59
City of Gulfport SWFWMD - kgal $37.00 $75.59 $160.75
City of Largo SWFWMD 10/1/2017 kgal N/A N/A N/A
City of Oldsmar SWFWMD - kgal $26.52 $64.35 $114.79
Pinellas City of Pinellas Park SWFWMD - kgal $49.08 $65.44 $130.88
City of Safety Harbor SWFWMD 10/1/2017 kgal $33.98 $66.14 $110.15
City of St. Petersburg SWFWMD 1/1/2018 kgal $28.66 $62.50 $99.01
City of Tarpon Springs SWFWMD 10/1/2017 kgal $38.01 $71.61 $130.47
City of Treasure Island SWFWMD 10/1/2017 kgal N/A N/A N/A
Pinellas County SWFWMD 10/1/2017 kgal $20.20 $60.12 $100.04
City of Auburndale SWFWMD 10/1/2017 kgal $49.34 $49.34 $57.22
City of Bartow SWFWMD 10/1/2011 kgal $31.87 $48.75 $67.41
City of Eagle Lake SWFWMD 10/1/2017 kgal $42.28 $56.95 $86.75
Polk City of Fort Meade SWFWMD 10/1/2017 kgal $24.92 $45.84 $67.69
City of Frostproof SWFWMD 10/1/2017 kgal $64.90 $74.67 $113.75
City of Lake Alfred SWFWMD - kgal $53.49 $53.49 $55.49
City of Lake Wales SWFWMD 10/1/2017 kgal $33.37 $58.61 $94.65
2018 FLORIDA WATER AND WASTEWATER RATE SURVEY 21
City of Winter Park $8.62 - $13.38 $20.46 $10.19 - $28.87 $47.55 14000
Orange County Utilities $7.13 - $12.08 $18.32 $16.67 - $31.83 $46.99 14000
Orlando Utilities Commission $8.06 - $11.11 $16.08 N/A - N/A N/A -
Reedy Creek Improvement District $24.79 - $29.10 $33.40 $3.34 - $21.62 $39.90 8000
COMBINED CHARGE
Finance
•• Affordability analysis and program
development
•• Capital improvements planning/
prioritization
•• Debt issuance support
•• Economic and financial evaluations
•• Financial planning
•• Rate, charge, and fee studies
•• Stormwater utility development and
support
Organization
•• Organizational, governance, and
operations optimization
•• Performance measurement and
benchmarking
•• Program planning & support
•• Stakeholder engagement and
communications
•• Strategic planning
Technology
About
•• Billing, permitting, & customer
information audits
•• Business process development
•• Data management, analytics, and
visualization
•• Software solutions
Raftelis
Raftelis conducts and/or publishes sev-
eral of the water and wastewater utility
industry's leading rate surveys, some of
which are co-published by various indus-
try associations, including:
•• Water and Wastewater Rate Survey,
co-published with the American Water
Works Association (AWWA)
Raftelis has the largest utility financial and management
•• INSIGHT, published by the Association
consulting practice in the nation, with approximately 80
of Metropolitan Water Agencies
consultants in 18 offices around the country, including a
(AMWA)
Florida office in Casselberry. Raftelis is also registered
•• Florida Water and Wastewater Rate
as a Municipal Advisor with the U.S. Securities Exchange
Survey
Commission (SEC) and the Municipal Securities
•• California-Nevada Water and
Rulemaking Board (MSRB).
Wastewater Rate Survey, co-published
with the CA-NV AWWA
+ Visit www.raftelis.com to learn more
•• Water and Wastewater Residential
Rate Survey, published by the Water
For more information contact Tony Hairston, Vice President, Infrastructure Finance Authority of
at 407.960.1811 or thairston@raftelis.com. Arizona
•• Washington/Oregon Water and
Wastewater Rate Survey
950 S. Winter Park Drive, Suite 240, Casselberry, FL 32707
P: 407.960.1806 / F: 407.960.1803
WWW.RAFTELIS.COM