1.

What principle did Philip Crosby emphasize in his quality management philosophy, as
highlighted in his concept of "Zero Defects" and his book "Quality is Free"?

A) The importance of rigorous inspection processes

B) The cost-effectiveness of corrective actions over prevention
C) The idea that quality pays for itself through prevention
D) The significance of reactive approaches to quality control

2. What was a key focus of W. Edward Deming's philosophy for improving quality and
productivity?

A) Emphasizing individual performance over team collaboration

B) Prioritizing quantity over quality in production processes
C) Advocating for the application of statistical methods and the 14 Points for
Management
D) Promoting strict hierarchy and top-down decision-making in organizations

3. Which concept introduced by Joseph Juran emphasizes the three key components of
quality: planning, control, and improvement?

A) Quality Pyramid
B) Juran's Triangle
C) Quality Spectrum
D) The Juran Trilogy

4. What is James Westgard known for in the field of clinical laboratories and quality
control?

A) Developing a set of rules for statistical quality control

B) Introducing the concept of laboratory precision
C) Focusing on the speed of analytical methods
D) Advocating for reduced monitoring in quality assurance

5. This talks about the detection and correction of errors.

A) Errors

B) Detection Method

C) Interpretative Strategy

D) None of the above

6. It is a concept wherein it is related to the acceptance or rejection.

A) Malfunction
 B) Error

C) Acceptation

D) Strategy

7. This serves as a signal that a data is not accurately reflected upon the parameters of
the population.

A) Scatterplot

B) Data Plot

C) Skewed Curse

D) Skewed Curves

8. What is the program that allows a laboratory to compare its performance on a common
sample with a group of peers based on size?

A) Proficiency surveys
B) Laboratory inspection
C) Strategy
D) None of the above

9. These may range from those seeking voluntary compliance with professional standards
to the local code inspector looking to enforce fire and safety regulations.

A) Strategy
B) Laboratory inspection
C) Proficiency surveys
D) None of the above

10. The American Association of Blood Banks (AABB) and the College of American
Pathologists (CAP) are two professional laboratory organizations that have been leaders
in offering inspection and accreditation programs.

A) True
B) False

11. . Plotting quality control values against previously established boundaries on a chart
helps identify if a technique is within or outside of control.

A. Control chart

B. Run chart

C. Youden plot
 D. Levey-Jennings chart

12. The statistical phenomenon wherein population members are typically distributed evenly
about the population mean is described by this term.

A. Gausian Distribution

B. Geometric Distribution

C. Cauchy distribution

D. Gaussian Distribution

13. It represents the values' ordered frequency counts for every tier of a nominal or
categorical variable.

A. Run chart

B. Levey-Jennings Chart

C. Pareto chart

D. Control chart

14. To raise the likelihood of error detection without raising the risk of false rejections to
intolerable levels and accepting a control run, it combines different quality control rule
combinations.

A. Predictive analysis

B. Multirule analysis

C. Prescriptive analysis

D. Associational analysis

15. The application of statistical methods to the evaluation of the quality of products and
services.

A. Quality Assurance

B. Quality Control

C. Total Quality Management

D. Quality Assessment and Improvement

16. The quality management program that focuses on the success of the organization in
designing and achieving its set of goals and objectives.
 A. Quality Assurance

B. Quality Control

C. Total Quality Management

D. Quality Assessment and Improvement

17. A program in which the overall activities conducted by the institution are directed toward
assuring the quality of the products and services provided.

A. Quality Assurance

B. Quality Control

C. Total Quality Management

D. Quality Assessment and Improvement

18. A quality management program that includes each component in the creation process,
from the acquisition of supplies to active follow-up after the product or service has been
received by a delighted customer.

A. Quality Assurance

B. Quality Control

C. Total Quality Management

D. Quality Assessment and Improvement

19. What does PSRO stand for?

A. Productive Service Relative Organization
B. Professional Standards Review Organization
C. Profession Services Review Organization
D. Productive Standards Round Organization

20. Ten years later, PSRO was replaced by peer-review organizations

A. TRUE
B. FALSE

21. The critical-care pathway is also known as

A. Crit path
B. Cry path
 C. Care path
D. Core path

22. In _____, hospitals and physicians reviewed the necessity of care; mainly focused on
reducing patient length of stay in the hospital
A. 1963
B. 1964
C. 1965
D. 1966

23. Emphasized cost containment and strengthened the role of individual physician’s
participation in developing local norms, criteria, and standards of care in a peer review
process.
A. Professional Standards Review Organization
B. Utilization Review
C. Critical-Care Pathways
D. Peer Review Organization

24. A hospital-wide quality care management program that emphasizes the outcomes of
treatment received by the patient as the definition of quality.
A. Professional Standards Review Organization
B. Utilization Review
C. Critical-Care Pathways
D. Peer Review Organization

25. A federally mandated program that appoints an agency for a state or region to review
hospital case records for quality of care and reimbursement decisions.
A. Professional Standards Review Organization
B. Utilization Review
C. Critical-Care Pathways
D. Peer Review Organization

26. The attitude of the people toward their work, themselves the organization, and their
customers is reflected in how they treat each other, view their shared interest in
achieving common goals, and view their professionalism in the delivery of their product
or service.
A. Philosophy of quality
B. Quality management programs
C. Operational systems
D. Service assessment

27. It includes the specialized functions that are part of the technical operations of the
laboratory and so crucial to the delivery of high-quality service
 A. Philosophy of quality
B. Quality management programs
C. Operational systems
D. Service assessment

28. It represents the actual practices taking place in an organization - not good intentions,
wishes, or future plans
A. Philosophy of quality
B. Quality management programs
C. Operational systems
D. Service assessment

29. There are three areas aligned to achieve quality performance goals: The Philosophy of
Quality, Operational system, and Quality Management Programs
A. TRUE
B. FALSE

30. It differs from operational systems

A. Philosophy of quality
B. Quality management programs
C. Operational systems
D. Service assessment