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Lesson 4 - Employee Grievances Handling and Labour Management Relations
Lesson 4 - Employee Grievances Handling and Labour Management Relations
Lesson 4 - Employee Grievances Handling and Labour Management Relations
Industrial Management
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Page 12
Steps in Handling Grievances
1. Receive and define the nature of dissatisfaction.
(a) Manner and attitude when complaint is received
(b) Assessment must be made that the complaint is
presented fairly.
(c) Statement and issues must not be pre-judged.
(d) Proper time and attention is given.
5. Follow-up