STANDARD OPERATING PROCEDURE Food & Beverage Hotel

SOP No: Farewell the guest ADD 1

SOP Title: Farewell the guest

SOP Number F&B- Farewell the guest ADD 1

SOP Title Farewell the guest – Transit by Encalm

NAME TITLE SIGNATURE DATE

Author Vigneshwar Duty Manager
Reddy
Reviewer

Authoriser

Effective Date:

READ BY

NAME TITLE SIGNATURE DATE

ENCALM Hospitality Pvt. Ltd.

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STANDARD OPERATING PROCEDURE Food & Beverage Hotel
SOP No: Farewell the guest ADD 1
SOP Title: Farewell the guest

Update 1 Update 2 Update 3 Update 4

Updated
on:
Updated
by:
Approved
by:
Effective
date:

ENCALM Hospitality Pvt. Ltd.

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 STANDARD OPERATING PROCEDURE Food & Beverage Hotel
SOP No: Farewell the guest ADD 1
SOP Title: Farewell the guest

PURPOSE:

Fare welling guests in a restaurant is more than just a polite gesture; it is a strategic
and important aspect of customer service that contributes to customer satisfaction,
loyalty, and the overall success of the establishment.

PROCEDURE:

 When the guest has paid the bill and prepares to leave the restaurant, the waiter/ess
should stand nearby.

 Watier/ess to pullback the chair of the guest and help her/him whenever necessary.
 Check if the guest has taken all his/her belongings. If not, discreetly attract the attention of
the guest to the forgotten item.
 Escort all guests out of the Restaurant after their dining experience If guests are not
escorted from the restaurant, the host/cashier is available to personally farewell the guest as
they leave the restaurant.

 Thank the guests for coming and politely request if the guests were happy with
everything and /or had any feedback.
 If guests were happy, respond with “Thank you very much. We look forward to seeing
you again”.
 If there is any negative feedback, thank the guests for his/her comments and
action accordingly.

If there is any feedback, make a note in the Outlet Log Book and if relevant, in the guest’s
h history database. At the end of service, hand over all information relevant to management for
I immediate follow up.

Thank the guest politely for coming and bid the guest farewell and ‘We hope to see you again’.

KEY POINTS:

 Positive body language to be used at all times - eye contact, friendly smile and stand
up straight (no leaning)

 Bid farewell with a friendly smile, a handshake or a wave, a nod of the head, eye contact

ENCALM Hospitality Pvt. Ltd.

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 STANDARD OPERATING PROCEDURE Food & Beverage Hotel
SOP No: Farewell the guest ADD 1
SOP Title: Farewell the guest

 Always offer to escort our guests rather than direct them.

In case the guest leaves without settling the bill then Inform the security and your manager
I immediately.

Effective Previous
SOP no. Significant Changes
Date SOP no.

Change Document
S. No Date Change Impact Reason

ENCALM Hospitality Pvt. Ltd.

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STANDARD OPERATING PROCEDURE Food & Beverage Hotel
SOP No: Farewell the guest ADD 1
SOP Title: Farewell the guest

ENCALM Hospitality Pvt. Ltd.

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