NIARA SCAGLIANTE BOMTEMPO
RISK & FRAUD SPECIALIST
CONTACT
+356 9991-3945
niarabomtempo1@hotmail.com
St. Paul's Bay, Malta
SUMMARY
Dedicated employee with experience in
achieving tangible results and cross-
team collaboration. Proactive and
excited to partner with like-minded
individuals to achieve goals
EDUCATION
Leadership and Management
Certificate IV and Diploma
Australian Pacific College
2016-2017
Social Communication: Radio and TV
Bachelor
Universidade Metodista de Sao Paulo
2006-2009
LICENSES &
CERTIFICATIONS
The Ultimate Guide to Money
Laundering and AML Compliance
Udemy
2023
Suicide Awareness for the Gambling
Industry
GamCare
2022
Anti-Fraud and Payments Handling
iGaming Academy
2022
WORK EXPERIENCE
Risk & Fraud Specialist
4Poker, Malta Nov 2021 - Current
Utilising tools and procedures to identify, understand, investigate and report
upon external threats to the business
Performing KYC file reviews to ensure they are compliant to internal procedures
and legislation
Continually reviewing risk strategies, identifying areas for improvement and
supporting with implementation
Transaction monitoring of clients
Fraud case investigation, including liaison with customers and law enforcement
Supporting the development of effective processes to help identify financial
risks and cost impact to business
Keeping up to date on all relevant regulation and current best practice within the
fraud and risk environment
Ensure that any suspicious cases of Money Laundering are escalated to the
AML team
Risk & Fraud Analyst
Avento, Malta Jul 2020 - Oct 2021
Monitor customer account activity, to identify & mitigate potential fraudulent
activity
Investigate suspicious alerts with proper analysis and follow-up
Determine fraudulent activity and act according to agreed procedures with
regards to account blocking and further checks
Performing checks on customers and requesting the relevant KYC documents in
compliance with any regulatory governing bodies and based on determined
customer risk level
Use relevant tools to detect and prevent suspicious payment transactions
Liaise with internal departments on a daily basis, ensuring that any escalations
made are optimally handled as to ensure the best service to the customers
Ensure that any suspicious cases of Money Laundering are escalated to the
AML team
Fraud & Payments Analyst
Roksol, Malta Oct 2019 - Mar 2020
Maintain and review online customers accounts and activity
Authorise and process customers withdrawal requests
Payments investigations
Liaising with third parties such as bank and payment service providers
Maintain transaction records of players' funds internally
Prevention and detection of fraud
Customer document verification, full KYC procedure
Spotting and investigating suspicious activity
Monitoring of possible money laundering transactions
Minimize fraud loss and chargeback rates through the prevention, detection and
investigation of fraudulent or suspected transactions and accounts
 NIARA SCAGLIANTE BOMTEMPO
RISK & FRAUD SPECIALIST

COURSES WORK EXPERIENCE

Communication & Public Speaking Customer Service Agent / Senior

University of Richmond
Betfair, Malta Jan 2019 - Sep 2019
2012

Responding promptly and effectively to incoming customer enquiries such as

Accent Reduction customer's registrations, deposits, withdrawals, authenticating KYC documents,
Montgomery County Community College
betting analysis, etc. through various channels including: live chat, phone, email
2011
Ensuring that more complex customer issues are followed up and resolved in a
timely manner
Feedback recurring customer issues to Team Leader/Shift Leader and relevant
internal departments
Supporting implementation of new products, process and policies
LANGUAGES Achieving a high level of first time resolution for all customer contacts
Responding and action requests from the Management team
Sporadically, translating sentences and texts to the website
Portuguese: Native

English: Advanced

Spanish: Intermediate Restaurant Supervisor

GPO Grand, Australia Jul 2016 - Jul 2018

VOLUNTEERING TV Producer
Rede Record de Televisao, Brazil Aug 2012 - Jun 2015
Teleton/SBT (fundraising marathon)
Production assistant
2008
Au Pair Exchange Program
Au Pair Care, USA Jul 2010 - May 2012

Production Assistant
Sistema Brasileiro de Televisao, Brazil Nov 2007 - Jul 2010