JACQUELINE BANAHENE POBEE-HAYFORD

P. O. Box CT 5356, Cantonments, Accra

Tel: 0574257034/ 0552290131
E-mail: jacqueline.banahene22@gmail.com

Professional Summary:

I am an energetic and intelligent young lady in search of challenging opportunities that will fully
harness my potential. I have rich customer service delivery, administrative and organizational
attributes as well as computing skills and I am poised to contribute my quota towards the growth of
this organization.
Skills:
• Organizational skills
• Planning and Scheduling
• Customer Relationship
• Computer proficiency in MS -Word, Excel, PowerPoint, knowledge of the internet and e-mail.

Work History
Virtual Assistant (Part-Time/ Weekends) Clarke Education Foundation
September 2022 - Present
• Assist in the planning of events and donations when Directors and Donors travel to Ghana
• Administrative duties.
• Act as the Personal Assistant to the Director if need be

Administrator /Customer Service Officer

September 2012 to December 2021 Sterling Projects Group Ltd

• Receive, screen, and answer queries for all incoming calls and make follow-up calls
• Providing first-hand solutions to customer inquiries and making follow-up calls to ensure
complete resolutions of the issue
• Maintain an organized filing system of paper and electronic documents
• Organization of Training Events by preparing training rooms, procuring logistics, dealing with
vendors, and making sure all prospective delegates show up for the class.
• Monitor course notes prepared by trainers and ensure they are current.
• Point of contact to our affiliates in the UK in handling issues regarding to training, exams, and
other international affairs.
• Ensures that all end-of-month taxes are paid on time.
• Manage the CEO’s diary
• Typing, scanning, printing, and photocopying documents when necessary.

Professional and Educational Qualifications

2007-2011 Bachelor of Education in Biological Science

University of Education, Winneba.