Professional Documents
Culture Documents
Project Details
Project Details
CRM Department
• Tracking of enquiries
• Segregating & Forwarding of enquiries
• Keeping track of enquiries those are being acknowledged or not
• Keeping relation with existing customers
• Contacting & Making relation with new customers
• Sending occasional greetings to customers
• Entering the enquiries coming outside of the CRM portal to the CRM portal manually
• Attending sudden customer call properly with all available data
Sales & Marketing Department
• Receiving Orders
• Sending Quotation
• Attending Sales related enquiries
• Updating Product master
Operations Department
• Updating Order status
• Attending Operation related enquiries
• Migrating data from ERP to CRM
Project: Logistics Application
• Tracking of Vehicles at entry point
• Logistics Analysis
• Between Reporting Time & Time Loading Point
• Between Time In & Time Loading Completed
• Between Time In & Time Challan Given
• Between Time In & Time Biltty Received
• Between Time In & Time Out
• Commercial Analysis
• Entry of Rates for different Transporters
• Rates paid to Transporter vs Rates charged to Customer
• City-wise Rate Analysis
• Yearly / Quarterly Rate fluctuations based on City-wise
• Graphical representations