Guide to pack your faulty motherboard

/single unit
English

Revision 003. February 2013

Preface
This is your reference to a step by step guide on proper packing of faulty unit/s before sending
to Intel. This guide is provided “AS IS” and without warranty of any kind. We have made every
effort to offer current, correct, and clearly expressed information as possible. By providing this
guide, Intel shall not be held liable, or undertake any responsibility whatsoever, for the content
of linked sites, etc. Contents of this guide may not be republished without written permission.
Other brands and companies mentioned in this guide may be claimed as properties of its
respective owners.

Intended Audience
This guide is offered as a reference guide to customers worldwide.

What you need

1. Product(s) for return that has been approved for replacement.
2. Original packaging of the units. Wrap the product properly to prevent any shipping damages.
Intel’s Limited Warranty Policy does not cover damages incurred during shipping.
If you no longer have the original packaging, use any material that will ensure good
protection to the unit while in transit. A bubble wrap should do, but refrain from using
newspaper or wrapping paper to pack the faulty item(s)
Depending on the courier used, courier may provide air-pouch or bubble wrap. Please
inquire at the time of scheduling product pickup. Product must be packed and ready for
pickup when the courier arrives.
Write the order number (please refer to the commercial invoice from courier) and your
address outside the box before sending through courier.
3. Pick and Place (PnP) cap, electrostatic discharge (ESD) bag, and packaging tape are also
needed items which will not be provided by courier. Customer can request PnP cap when they
file a ticket for replacement.
4. Follow the instructions listed on your confirmation letter sent via email for returning
faulty parts.

Select packaging available with you

Follow the packaging guidelines applicable below based on availability of packaging materials:
 Motherboard packaging Guidelines with Intel Warranty Replacement Box (brown box)
 Motherboard packaging Guidelines with courier box (medium and large box)

2
Motherboard packaging guidelines with Intel Warranty Replacement
(brown box)

1 2
Place the PnP cap at the socket before
pack into ESD bag. Pack motherboard in an ESD bag.

3 4
Please ensure the Intel box has foam at Place the motherboard inside the
the bottom. Intel box.

5 Important Note:
Place top foam to cover the motherboard.
Touching the pins of the processor socket and/or
applying pressure on the socket cover can cause
bent pins. Warranty may be compromised for
boards with bent pins.

3
Motherboard packaging guidelines with courier box (medium and large box)

1 2
Place the PnP cap at the socket before
pack into ESD bag. Pack motherboard in an ESD bag.

3 4
Fully wrap motherboard in a bubble wrap. Carefully slide the motherboard into
the box.

5 Important Note:
Please ensure the adhesive tape firmly
Touching the pins of the processor socket and/or
seal the courier’s box.
applying pressure on the socket cover can cause
bent pins. Warranty may be compromised for
boards with bent pins.

4
End of document.