Users can't see free/busy information after a mailbox is moved to Microsoft 365 Article + 07/21/2022 + Applies to: Exchange Online Symptoms After a mailbox is moved to Microsoft 365, an on-premises user can't see the free/busy information for the mailbox in Scheduling Assistant. Hidove- Meeting | Insert Formate Review x Se 3 United - Meeting BE rows mes - O Fonaatd © Delete appointment Cancel Acoress check Response Reminder: 46 minutes ~ Recurtenc Wlonenets rsitation Eook Names Options © ations Sn astendees Options Sisene awe» ‘Wreanesda tly 02,2015 ane sono son soto saan a0 1B) _(Allattandese YO tetusez Es SSS TAA AAA ‘Also, the user can no longer view the Calendar folder, and the user receives a "Could not be updated" error. Toe |< > woes Seiwa 9 Siete Kf ESTaRU? > camldeatRewpttes x 2m weunen Deanna on SIRS 0 aeCause The default permissions of the Calendar folder are set to None or Contributor. When you query free/busy information by using Scheduling Assistant in a cross-forest scenario, the Availability service uses the organization relationship instead of delegated user permissions. Scheduling Assistant makes cross-forest requests on behalf of the organization relationship instead of on behalf of the user who is requesting it. The organization relationship links to the default account that is seen in the calendar permissions. Therefore, it can't process an explicitly granted permission such as "Free/Busy time" or "Free/Busy time, subject, location.” Workaround When the default permissions of the Calendar folder are set to None or Contributor, details can be obtained only when user delegation is used by attaching calendars directly to the calendar view of Outlook. In a hybrid deployment, free/busy and calendar-sharing functionality work differently than when both users are in the same environment. The default permissions determine the kind of free/busy information that users in a remote forest can see. If the default permissions are set to None or Contributor, no free/busy information is displayed for remote users, and users cannot view the mailbox calendar. This is because neither kind of permission offers any level of free/busy visibility.Hone Page [Auiodrchive| Permsions | Sncronzation] P Anonymous None ermission Level Remove | Properties Pernissions Permission Level: Contibutor Read @®none write M) create items OFre/Busytime create surfers co Free/Busytine, Cait own sunjeg weston eaten (Ful Details Other Free/Busy. Delete items @None Oown Oat other CFolder owner Trotder contact Folder visiblePermission Level Default None ‘Anonymous None en Lae ee Permission Levet: | None vy) Read - Write @ None Cicreste items (OFree/éuss time Cicreste subfolders OFreesbustine, Cltait own Osuiied eatin eaten (Out betas Other Free/Bucy, Permissions Delete items other (CiFolder owner Folder contact Ciroldervisibte (oot) Lene] [aso] Ifa remote user must be able to see free/busy information for the mailbox, the mailbox owner can work around this issue by changing the default permissions to Free/Busy time or Free/Busy time, subject, location. This changes the free/busy information that is shared for all remote users. For example, the default permissions can be set to Free/Busy time:[Senet [Home Page | AutoAvhive | Permisions | synchronization] Permission Level ‘Anonymous | [_-remove | Properties. Permissions permission Lev: [FeeBusytine ¥ Red waite Onone Cicreate tems @ Free/Busy time C1 Greate subfolders Free/Busy time, Li eait own onamrim, || Haste | other Fee un. | Delete items Other @None Cleoteer owner OCown Folder contact Oan CFotéer visible Remote users can see the free/busy data in Scheduling Assistant: Biaoves Untties - Meson (RT econ [ce romettet Ree : 7 Kae (RS Sone - oO @ Bpronaa © Dele eooinrnent| Concel Auiess Check Response a Remincen aEminutar > Reoatenee Tne Blonenore Inittion “ook Names Cotions> Zones sions show tances: ‘optons “sda say 02, 2015 Or, remote users can see the free/busy data as an additional calendar:«> July 02, 2015 ‘A remote user can be granted Calendar folder permissions to obtain additional access to the contents of the Calendar folder:[General | HomePage | Audoarchive | Permissions | Smnchonizaion| Permission Level Contributor ‘Anonymous Permission Level: | | Read Write Permissions. None Cieresteitens (O FreesBusy time (Ci create subfolders Free/Busy time, (leait own supjed, location Ces (© Full Details Other Free/Busy, Delete items Other @None (CFotder owner Cown (Folder contact Oan (YiFoldervisibie ox | [_ Gane © Note Granting the Free/Busy time, subject, location (Limited Details) permission is insufficient in a hybrid environment. The user has to be granted at least Reviewer permission to view calendar item details. The remote user (Test User 1) can now see the mailbox Calendar folder:4 uyons oy SuMo TuwWe Th Fr se 4h July 02, 2015 mun iB 4 56 7a sua BB 14s 6 emu Hus 2627-2023. 23 43 67 4°97) mycetendats 1 other catendars Test Medting p00 More Information For more information about cross-forest free/busy configuration, click the following article number to view the article in the Microsoft Knowledge Base: 3079932 Users can see only basic free/busy mailbox information in a remote forest in Microsoft 365 There are some differences with contributor permissions when you set the default calendar permissions or when you explicitly grant a user calendar permission. When the default calendar permissions are set, the Free/busy setting uses None.Genera [Home Page | AutoAvehie | Permisions | Synchronization] Name Permission Level ‘Anonymous None [ea] [iene] [Pevenie Permissions permisslontewe [Gontieiton 9) head wks @none ‘| create tems (OFree/Busy time C1 Create subfolders co Freesousytine, Catt own Ditnjee bestsn — Seyean OFun Detais Other Free/Busy. Delete items other @None Crolder owner Oown “Folder contact Oat Folder visible ot [_ cones] |_ app When a user is granted contributor rights, the permission level will automatically change to Custom. This includes Free/Busy time.Home Page| Peimissions | Synchronization Permission Level Defauitt None Testliser 4 cusiom > [a Eee ees Permission: Permission Levet: [Custom v Read Write None (create items @Free/busytime Ci create subfolders Free/Eusytime, Cieait own onsen: || Ewes OF ul Detaits Other Free/Buny. Delete items other @®None (rotder owner Qown (lroider contac Oa This is expected behavior, because users who can create items in a calendar can also see the folder and view free/busy information. Feedback Was this page helpful? | & Yes | 2 No | Provide product feedback