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Journal of Marketing Theory and Practice

ISSN: (Print) (Online) Journal homepage: https://www.tandfonline.com/loi/mmtp20

Effects of hedonic shopping motivations and


gender differences on compulsive online buyers

Xuhui Wang, Fayaz Ali, Muhammad Zubair Tauni, Qilin Zhang & Tanveer
Ahsan

To cite this article: Xuhui Wang, Fayaz Ali, Muhammad Zubair Tauni, Qilin Zhang & Tanveer
Ahsan (2021): Effects of hedonic shopping motivations and gender differences on compulsive
online buyers, Journal of Marketing Theory and Practice, DOI: 10.1080/10696679.2021.1894949

To link to this article: https://doi.org/10.1080/10696679.2021.1894949

Published online: 14 Apr 2021.

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JOURNAL OF MARKETING THEORY AND PRACTICE
https://doi.org/10.1080/10696679.2021.1894949

Effects of hedonic shopping motivations and gender differences on compulsive


online buyers
Xuhui Wanga, Fayaz Alia, Muhammad Zubair Taunib, Qilin Zhanga, and Tanveer Ahsanc
a
School of Business Administration, Dongbei University of Finance and Economics, Dalian, China; bEM Normandie Business School, Métis Lab,
Le Havre, France; cDepartment of Finance and Accounting, Rennes School of Business, Rennes, France

ABSTRACT
Online shopping addiction has become a worsening problem in China for males and females. Based
on 904 shoppers, this study examines the relationship between hedonic shopping motivations and
compulsive online buying and investigates gender differences using gender theories. This study
finds that different hedonic motivations contribute to compulsive online buying. Gratification
seeking and idea shopping are key motivations for compulsive online buyers (females are mostly
gratification seekers, while males are mostly information seekers). Conversely, value and role-play
shopping reduce compulsive online buying, with a stronger effect on females; however, role-play
shopping was unrelated to compulsive online buying for males.

Introduction (Kukar-Kinney et al., 2016), whereas they may enjoy


interacting with other buyers online with or without
Online shopping is considered a modern, vigorous, 24/7 their identity being revealed. The Internet has overcome
available, and routine activity (Philip et al., 2019). space and time limitations and allows compulsive buyers
Consequently, consumers conveniently engage in online to enjoy shopping online with sufficient freedom and
shopping activities for immediate pleasure (Bhatia, choice compared to the need for allocating sufficient
2019) or instant sensual inspiration (Horváth & time, energy, and money to travel to a physical store.
Adıgüzel, 2018). These shopping motivations could be Similarly, online and offline shopping environments
indispensable tendencies of compulsive online buyers provide different levels of adventure and gratification.
(Zheng et al., 2020), who are characterized by unabated To et al. (2007) reported that consumers enjoy more
and repetitive buying needs (Japutra & Song, 2020). To adventure in the online shopping atmosphere, while
satisfy these irrepressible urges, compulsive buyers can they seek more gratification in the physical shopping
easily turn to online shopping to derive positive emo­ atmosphere. Exploration and value-seeking which are
tions and pleasurable experiences (Kukar-Kinney et al., encouraged by the rich source of product and price
2016). Further, compulsive buyers seek sensual arousal information available on the Internet, are other hedonic
and inspiration (Müller et al., 2015), implying that their motivations of compulsive online buyers that reportedly
shopping urge is mainly related to hedonic motivations; drive them to shop for experiential purpose instead of
these are likely to be more stimulated on the Internet task accomplishment (Chiu et al., 2019). Compulsive
(To et al., 2007), a fast-growing substitute to conven­ buyers might also dislike bargaining in physical stores,
tional shopping. and prefer online discounts (Scarpi et al., 2014).
The recent rise in online shopping in China indicates The difference between online and offline shopping is
that about 710 million people have used online shopping mostly operative, particularly for compulsive buyers as
channels as of March 2020 (CNNIC, 2020). Unlike con­ they have frequent shopping urges (Horváth & Adıgüzel,
ventional shoppers, compulsive online customers 2018). As the main reason for compulsive buyers to shop
mainly shop for enjoyable experiences (Kim, 2002; is not product acquisition but the shopping experience,
Kukar-Kinney et al., 2016). The degree to which these the underlying sensual pleasure and excitement during
motivations occur across shopping channels may vary shopping process can be important determinants when
for buyers. For example, owing to needless and frequent they shop online (Wu et al., 2016).
buying, compulsive buyers tend to avoid socializing with The Internet is a relatively new domain for quick
others in person during shopping in physical malls shopping for psychologically sensitive consumers such

CONTACT Qilin Zhang sdzhangqilin@126.com Dongbei University of Finance and Economics, Dalian, China.
© 2021 Taylor & Francis Group, LLC
2 X. WANG ET AL.

as compulsive buyers. With the advent of online shop­ Table 1. Studies on gender difference in compulsive buying.
ping, compulsive buying has started to rise both in devel­ Author/s Examined Belief/Behavior
oped and emerging societies (Horváth & Adıgüzel, 2018; Kim et al. (2018). Gender Differences in Compulsive
Buying Disorder: Assessment of
Zheng et al., 2020) for the following main reasons: first, Demographics and Psychiatric Co-
consumers can shop anytime; second, they can hide their Morbidities.
Ching et al. (2016). Gender Differences in Pathways to
recurrent, unnecessary shopping behavior from others to Compulsive Buying: Mood
avoid guilt feelings of excessive buying; third, they have Compensation and Irrational
Cognitions.
a variety of choices; and fourth, they can buy products Granero et al. (2016). Compulsive Buying Disorder:
instantly. These characteristics of online shopping have Demographics and Personality Traits.
raised different motivations for compulsive buyers. James A. Roberts, Camille Understanding of Compulsive Buying
Roberts, (2012). as a Coping Mechanism.
Despite the potential differences between traditional and Dongjin Li, Ying Jiang, Shenghui Money Attitudes Influence on
online shopping channels (Hult et al., 2019; Liu et al., An, Zhe Shen, Wenji Jin, Compulsive Buying and Gender
(2009). Difference.
2017; Rodríguez-Torrico et al., 2019; X. Zhang et al., Hye-Young Kim, Youn-Kyung Shopping Enjoyment and Store
2014), previous studies focused on hedonic shopping Kim, (2008). Shopping Modes
Dittmar (2005). Endorsement of Materialistic Values
motivations in a traditional environment (Arnold &
Reynolds, 2003; Horváth & Adıgüzel, 2018), and the
extant literature does not explore hedonic motivations
such as adventure seeking, gratification seeking, idea Thus, we focus on what hedonic shopping motiva­
shopping, role-play shopping, social shopping, and value tions can contribute to the development of compulsive
shopping are important for compulsive online buyers. buying on the Internet and how male and female con­
Moreover, since previous studies acknowledge that sumers differ in these motivations in an emerging coun­
males and females have different concerns regarding online try, China, which has one of the largest e-commerce
shopping and show different shopping behavior on the platforms (Kukar-Kinney et al., 2016) (Figure 1).
Internet (Zheng et al., 2020), examining gender differences Hedonic shopping motivations capture a wide variety
in various hedonic shopping motivations in relation to of hedonic feelings that compulsive buyers want to
compulsive online buying would be insightful. Females experience during shopping. The Internet is a fast-
are reportedly more prone to compulsive buying (Bighiu growing and convenient platform for compulsive online
et al., 2015; Mueller, Mitchell et al., 2011). Most studies have buyers because it offers a broad range of transaction
focused on females than males (Horváth & Adıgüzel, 2018). opportunities. Given the importance of feelings and
Recent studies have found that both males and females emotions experienced in the online shopping process
show compulsive buying tendencies (e.g., Maraz et al., by this sensitive consumer segment, which can influence
2016). For example, Koran et al. (2006) found almost their shopping choices and preferences (Arnold &
similar percentages for both males (5.5%) and females Reynolds, 2003), there is a need to research this issue.
(6.0%) in compulsive buying, corroborating seminal Thus, this study contributes to the literature of com­
research that indicated that females score slightly more in pulsive buying behavior by, first, extending previous
compulsive buying than males (Magee, 1994) and show knowledge through our findings from an online shop­
higher avoidance coping tendencies (Ching et al., 2016). ping channel. Second, we contribute to gender theories
This can lead them to shop mostly for pleasure, in contrast by investigating gender differences in compulsive buy­
to males (Horváth & Adıgüzel, 2018). The extant literature ing in this new context. Finally, we discuss several
has demonstrated gender differences in compulsive buying insights of our findings in the discussion section. These
in terms of psychological symptoms, coping styles, and findings may provide marketers with the touchpoints of
cognitive biases (Achtziger et al., 2015; Boujbel & compulsive buyers forming a rising consumer segment
d’Astous, 2015; Brook et al., 2015; Dittmar, 2005; Mueller, on the Internet (Zheng et al., 2020) and being found to
Mitchell et al., 2011). Males are found to have higher respond to online marketing stimuli differently from
psychological distress – which can potentially develop other general shoppers (Horváth & Birgelen, 2015).
into signs of compulsive online buying for temporary relief
(Ching et al., 2016); they tend to buy impulsively and be Literature review and hypotheses
attracted to the functional attributes of products (Mueller,
Claes et al., 2011). As both males and females tend to The literature identifies six hedonic motivations for
indulge in compulsive buying with varying intensities, shopping that may be linked to compulsive buying on
this study aims to investigate the factors that can lead the Internet (Arnold & Reynolds, 2003; Horváth &
these consumers to develop compulsive buying behavior Adıgüzel, 2018). These motivating factors can be
on the Internet (Table 1). grouped into personal (i.e., sensory stimulation, self-
JOURNAL OF MARKETING THEORY AND PRACTICE 3

Figure 1. Research framework.

gratification, looking for new fashions and trends, and Elliott, 2016; Lin & Lu, 2011). Van Slyke et al. (2002)
role-play shopping) and social (i.e., communicating with highlighted that males tend to explore new shopping
others, group attractions, and social experiences). In channels more than females, which is supported by
a personal context, activation theory explains how an a finding of Hasan (2010), who found that males generally
individual’s traits such as compulsiveness can occur like to shop online more than females. Furthermore,
upon stimulation from personal (inner-directed) and males have more optimistic discernments concerning
contextual (i.e., attractive visuals, and sounds) factors compatibility, intricacy, and relative advantage and
(Tett et al., 2013); affiliation theory explains how social show more trust than females do in an online shopping
triggers, such as communicating or affiliating with refer­ setting (Zheng et al., 2020), which means that they accept
ence groups during online shopping can influence pur­ online shopping more than females. Similar results were
chase behavior (McGuire, 1974). Based on this also reported by Wu (2003), who found that that males
theoretical rationale, we build our research framework have a relatively more positive inclination toward online
by focusing on motivations that are hedonic and non- shopping, contrary to females, who associate it with
product related in nature. higher risks and may, therefore, become apprehensive
Further, we use sociological theories in our study to while shopping online, as Garbarino and Strahilevitz
test gender differences in these shopping motivations (2004) reported. In contrast, Okazaki and Hirose (2009)
driving compulsive online buying. Multifactorial gender found that females show a stronger attitude toward and
identity theory suggests that males and females differ not perceive more satisfaction from online shopping and also
only because of gender identity differences but also owing use more mobile Internet than males. Fan and Miao
to attitudinal and behavioral differences (Spence, 1984); (2012) studied the effects of electronic word-of-mouth
the research findings on these topics are often contra­ and concluded that males and females exhibit different
dictory owing to biological and social stereotypes (Gentry shopping behaviors online. Additionally, they show inter­
et al., 2003; Kramarae & Kramer, 1995; Otnes & Mcgrath, ests in different online products (Nirmala & Dewi, 2011;
2001). Gender differences in the online setting are no Sebastianelli et al., 2008). Similarly, the gender gap in the
exception (Bae & Lee, 2011; Sangran et al., 2009; Seock online shopping context also exists across different coun­
& Bailey, 2008; Van Slyke et al., 2010). Recent literature tries, cultures, activities, and buying behaviors (Lian &
on information explorations highlights the differences Yen, 2014; Stafford et al., 2004). Compulsive buying
between males and females in how they undertake infor­ behavior is a different and complex buying behavior,
mation search and shopping on the Internet (Hou & and gender theories developed from shopping
4 X. WANG ET AL.

motivations have been inadequately tested in the online tasks in daily life, then we should expect to see greater
context. In this study, we discuss six hedonic motivations desire to seek out exciting experiences compared to men,
of male and female buyers to buy online compulsively. as a way to cope with boredom. We can thus infer that
In this section, we develop 12 hypotheses about how females tend to be more influenced by adventure than
each of the six motivation factors – taken from the males and would likely rejoice the sense of shopping in
established studies of Arnold and Reynolds (2003) and another universe replete with inspiring graphics and
Horváth and Adıgüzel (2018) – is related to compulsive visuals on the Internet. Therefore, we hypothesize as
online buying (Hypotheses 1–6) and how males and follows:
females differ in these motivations (Hypotheses 1a–6a).
Figure 1 depicts a conceptual framework for our H1. Adventure seeking has a positive relationship with
research and the hypotheses. compulsive online buying.

H1a. The impact of adventure seeking on compulsive


Adventure seeking
online buying will be higher for females than for males.
Adventure shopping is described as shopping for excite­
ment, wonder, and amusement (Arnold & Reynolds,
Gratification seeking
2003). Compulsive buyers, compared with non-
compulsive ones, are likely to be more sensitive to fan­ Gratification is one of the most critical characteristics of
tasy, adventure, and playfulness and can be triggered by hedonic shopping motivations (Eren et al., 2012). It is
graphical vividness, sounds, and interactivity in the the most immediate desire of compulsive buyers to
online shopping context (Guadagno et al., 2011; Suresh relieve stress, improve bad moods, and treat themselves
& Biswas, 2019). The Internet offers modernized ways of special through shopping (Kukar-Kinney et al., 2016).
shopping and the arousal produced by the website envir­ This need may be more obvious in the online shopping
onment can actuate buyers to visit frequently and spend context because of the accessibility of the Internet where
more money (Kotzé et al., 2012) which can ultimately consumers spend more time on various shopping appli­
signal compulsive buying. Considering the prior find­ cations (Suresh & Biswas, 2019). Psychologically sensi­
ings that indicate that compulsive consumers often look tive consumers such as compulsive buyers experience
for ways to bask in pleasure and stimulation (Horváth & recurrent shopping urge, which can easily be satisfied by
Adıgüzel, 2018; Yu & Bastin, 2010), we can postulate frequently visiting shopping websites on smartphones or
that the Internet can act as a strong pull for compulsive laptops without boundary and time limitations.
buyers who have a tendency to shop for adventure. Gratification seeking has a strong connection to
The degree to which compulsive buyers are attracted mood repair and anxiety release (Horváth & Adıgüzel,
to online adventure may differ between male and female 2018). Moreover, the sense of gratification would be
shoppers. Using the multifactorial gender identity the­ enhanced when compulsive buyers – who do not want
ory, Spence (1984) showed that males and females differ to be observed by others due to the repetitive and unne­
in personality, attitude, identity, and behavior. For cessary buying habits (Palan et al., 2014) – can hide their
example, Maccoby and Jacklin (1974) reported that unusual shopping behavior from others using the
males have higher self-confidence in achievement situa­ Internet. For example, Zheng et al. (2020) reported
tions than females. In contrast, females scored higher on that compulsive buyers secretly seek gratification and
sensory stimulation (Kotzé et al., 2012) and excitement consider shopping as a private pleasure. As compulsive
tendencies (Melnyk et al., 2009), which could be trans­ buyers are characterized by low emotional stability, they
lated into a shopping behavior for females to satisfy avoid interaction with people during shopping.
compulsive urges – as females face stronger compulsive Shopping can dispel such worry. Thus, online shopping
urges than males (Pirog & Roberts, 2007). Besides, could be used as an antidote to abate stress and anxiety.
female shoppers tend to be cognizant of design cues Various studies collectively support that females gen­
(Raajpoot et al., 2008), which may influence their emo­ erally engage more in shopping and shop for a longer
tions and shopping experience on the Internet. time than males (He et al., 2018), which can be indicative
Moreover, these traits and shopping attractions would of females’ sense of pleasure from shopping activity.
possibly be more intensive for females than for males in Similarly, Reynolds and Beatty (1999) revealed that
developing and emerging societies, in which females females enjoy shopping especially for apparel items
have comparatively limited means of entertainment while males consider shopping as a waste of time and
and leisure activities (Horváth & Adıgüzel, 2018). show little interest therein (Bellenger, 1980; Hou &
Hence, if females experience more routine and boring Elliott, 2016; Rook & Hoch, 1985). Moreover, since
JOURNAL OF MARKETING THEORY AND PRACTICE 5

most of the compulsive buyers are reportedly females – independence, we may assume that males are more likely
experiencing anxiety, depression, and negative feelings – to enjoy browsing for new products, styles, and brands
we argue that females are more likely to seek gratifica­ online than females do. Therefore, we hypothesize as
tion in private regarding shopping on the Internet. follows:
Therefore, we hypothesize as follows:
H3. Idea shopping has a positive relationship with com­
H2. Gratification seeking has a positive relationship with pulsive online buying.
compulsive online buying.
H3a. The impact of idea shopping on compulsive online
H2a. The impact of gratification seeking on compulsive buying will be higher for males than for females.
online buying will be higher for females than for males.
Role-play shopping
Idea shopping
Role-play shopping refers to the joy that drives
Idea shopping refers to new fashions, trends, and experi­ a consumer to buy products for friends or family
ences that consumers desire to keep themselves up-to-date (Arnold & Reynolds, 2003). Compulsive buyers often
(Arnold & Reynolds, 2003). It relates to consumers’ pro­ shop for gifts to please their close friends or relatives
clivity toward novelty and individuality (Horváth & (Horváth & Adıgüzel, 2018). However, we find mixed
Adıgüzel, 2018). Generally, compulsive buyers are more results in the literature. For example, Arnold and
concerned about their self-esteem and self-identities and Reynolds (2003) indicated that compulsive buyers feel
are easily motivated by factors, such as exploring new happy when they buy a surprise gift for their dear ones,
products, that can help improve their self- and social- while another study reported that compulsive buyers are
image (Dittmar et al., 2007; Kukar-Kinney et al., 2012). less likely to enjoy shopping for others in emerging coun­
Moreover, since compulsive buyers are experienced shop­ tries such as Russia and Turkey (Horváth & Adıgüzel,
pers with substantial market and product knowledge (He 2018). Research shows that societies in China are collecti­
et al., 2018), they are likely to take pleasure in exploring vistic and emerging (Lu et al., 2006), where consumers are
online stores or pages that are rich in product information traditionally bound to follow a gift exchange tradition
and variety. These consumers tend to get pleasure from according to guanxi norms (Cai et al., 2020), and consider
seeing online information and trends without any pur­ complex rules of gift-giving such as when, how much, and
chases. This motive of conducting online search is inde­ whom to gift (Green & Alden, 1988). Role-play shopping
pendent of a specific purchase decision, providing only may, therefore, be more of a utilitarian than hedonic
recreation and fun as the consumer’s goal is to attain motivation in such societies, and, thus, less likely to con­
pleasure from shopping experience (Davis & Hodges, tribute to compulsive online buying.
2012; Japutra & song, 2020). Also, idea shopping is highly According to self-construal theory, females possess
correlated with identity, uniqueness, and image concerns interdependent self-construal, which means that they con­
(Horváth & Adıgüzel, 2018), which are the main motiva­ strue themselves as connected with other people, while
tions for compulsive buyers (He et al., 2018; Horváth & males show independent self-construal which means that
Adıgüzel, 2018). As compulsive buyers lack control over they tend to be less concerned with affiliations (Cross &
their shopping impulses, they are likely to purchase inad­ Madson, 1997). Therefore, we assume that females are
vertently during their online window shopping. Therefore, more bound by such gift exchange relationships and are
we can posit a positive relationship between idea shopping thus less likely to receive hedonic value from online buying
and compulsive buying in the online context. for others. Therefore, we hypothesize as follows:
However, the previous literature shows contradictory
findings on gender differences, indicating that females are H4. Role-play shopping has a negative relationship with
more inclined to search for information (Cleveland et al., compulsive online buying.
2003; Fischer & Arnold, 1990), whereas males possess more
confidence while processing information (i.e., Kempf et al., H4a. The impact of role-play shopping on compulsive
1997; Zheng et al., 2020). Deriving the insights from gender online buying will be lower for females than for males.
schema theory that suggests that male schemas are linked
with achievement to a greater extent (Kilbourne, 1998),
Social shopping
and self-construal theory which indicates that males have
more individualistic goals than females (Otnes & Mcgrath, Enjoying shopping with family members, friends, or
2001), manifesting the men’s need for uniqueness and relatives can be described as social shopping (Arnold &
6 X. WANG ET AL.

Reynolds, 2003). General consumers often desire to look sensible buying decisions to exploit value on their
for social interaction with people having similar inter­ spent money and avoid subsequent upsets (Pandey &
ests and consort with them as a reference group (Tauber, Devasagayam, 2015). This concern may increase the
1972; Tauni et al., 2019). This may not be a motivating mental effort for these buyers to search for quality pro­
factor for compulsive buyers because of their complex ducts at a reasonable price discount, which may reduce
buying behavior. Affiliation theories of human motiva­ the hedonic value of shopping online for compulsive
tion insinuate that compulsive buyers are less interested buyers, who shop spontaneously and mainly for relief
in social shopping (McGuire, 1974), such that 74% of from stress and worry instead of merely acquiring
compulsive buyers preferred shopping alone (Horváth & products.
Adıgüzel, 2018). This finding is further supported by Gender schema and self-construal theories indicate
earlier researchers who reported that frequent shoppers that males are more likely to focus on success by win­
tend to be less interested in shopping with others ning a good deal of discount during their shopping
because of the guilt feeling due to excessive buying because they have more success and individualistic
habits (Jones et al., 2006). Thus, we may posit that goals compared to females (Kilbourne, 1998; Otnes &
compulsive buyers seek shopping pleasure in private Mcgrath, 2001). On the same note, Otnes and Mcgrath
and may thus avoid buying with family or friends on (2001) also posited that males perceive shopping as
the Internet due to uncontrollable shopping impulses. a competition to defeat a retailer who reaps high profits
Similarly, compulsive buyers in developing countries as an achievement. In contrast, females are less involved
with limited income are more likely to feel embarrassed in shopping for discounts; instead, they seek more plea­
about their excessive online buying (Kukar-Kinney et al., surable experience during shopping activity (Hasan,
2016). We argue that this effect will be higher for females 2010). Therefore, we hypothesize as follows:
due to their strong compulsive tendencies and limited
disposable income as compared to males (Bighiu et al., H6. Value shopping has a negative relationship with
2015). Moreover, under gender schema and socializa­ compulsive online buying.
tion theory, females are characterized as more expressive
and sensitive; they may take more adverse effects of H6a. The impact of value shopping on compulsive
unnecessary online shopping before family, friends, or online buying will be lower for females than for males.
relatives than males who are more time-conscious (Bem,
1974; Grewal et al., 2003). Therefore, we hypothesize as
follows: Research methods
Survey method and data collection
H5. Social shopping has a negative relationship with
compulsive online buying. In selecting an emerging country, we followed the cri­
teria used by IMF, BRICS & Next Eleven, FTSE, MSCI,
H5a. The impact of social shopping on compulsive S & P, EM Bond Index, Dow Jones, Russell, and
online buying will be lower for females than for males. Columbia University EMGP and chose China as it
stands 86th with the 0.72 human development index
(HDI) value in the year 2018. We created a well-
Value shopping
structured online questionnaire on a popular portal
Value shopping entails buying on sales and discounts “www.sojump.com” and collected data from respon­
(Arnold & Reynolds, 2003). Prior research study sug­ dents who had previous online shopping experiences
gests that compulsive buyers are more likely to seek on platforms such as Taobao and Jingdong virtual
protection from misleading product promotions and stores. We sent the questionnaire link to approximately
thus prefer quality products without worrying much 3000 respondents using WeChat and QQ social media
about price and discounts (He et al., 2018). Due to platforms. In total, we received 1079 responses, 904 of
impulsive purchases where less time is spent on looking which were selected as valid responses (nearly 36%
for product information, compulsive buyers are at response rate, with female amounting to 54% and
a higher risk of purchasing products which might not 21 years of mean age). We omitted the responses with
be genuine (Erguncu & Yildirim, 2015), they may associ­ neutrality to increase the quality of data before analyses.
ate price as a mark for quality (D’Andrea et al., 2010), Table 2 recaps the descriptive figures of respondents.
and may therefore avoid buying cheap or discounted We employed Smart-PLS (version 3.2.7) to analyze
products online. Moreover, having less disposable the structural equation modeling (SEM) and multigroup
income, buyers in developing societies tend to make analysis (MGA) for hypotheses assessment. Partial least
JOURNAL OF MARKETING THEORY AND PRACTICE 7

Table 2. Demographic profile of respondents. Table 3. Items’ reliability and validity.


Demographic Variable Category Frequency Percent Constructs and Items Loadings AVE CR CA
Gender Male 416 46 Adventure Seeking 0.6 0.8 0.6
Female 488 54 I find online shopping stimulating 0.7
Age Below 18 63 7 To me, online shopping is an adventure 0.8
18–22 588 65 Online shopping makes me feel like I am in my 0.8
23–27 172 19 own universe
Above 27 81 9 Compulsive Online Buying 0.7 0.9 0.8
Education Bachelors 588 65 I consider myself as a compulsive online buyer 0.6
Masters 190 21 My online closet has unopened shopping bags 0.8
PhD 45 5 in it.
Other 81 9 Others might consider me as an online 0.8
Income/month (RMB) Below 3000 624 69 shopaholic.
3000–6000 163 18 Much of my time centers around buying things 0.8
6001–9000 54 6 online
Above 9000 63 7 Gratification Seeking 0.7 0.9 0.8
When I am in bad mood, I go online shopping 0.9
to make me feel better
To me online shopping is a way to relieve stress 0.9
square structural equation modeling (PLS-SEM) is more I go online shopping when I want to treat 0.7
flexible in constructing complex research models that myself to something special
Idea Shopping 0.8 0.9 0.8
include both formative and reflective variables (J. F. Hair I go online shopping to keep up with the trends 0.9
et al., 2017; Lowry & Gaskin, 2014). Considering the use I go online shopping to keep up with the new 0.9
fashions
of the PLS form of SEM, it was applied as an appropriate I go online shopping to see what new products 0.5
measurement tool in the study. are available
Role-play Shopping 0.8 0.9 0.9
I enjoy online shopping around to find the 0.9
perfect gift for someone
Measures I enjoy online shopping for my friends and 0.9
family
We used a six-item compulsive buying index and modified I feel good when I buy things online for the 0.8
to measure compulsive online buying according to the special people in my life
Social Shopping 0.8 0.9 0.9
context (Bridges & Florsheim, 2008). Hedonic shopping I go online shopping with my friends or family 0.9
motivations were measured with six constructs taken from to socialize
Online shopping with others is a bonding 0.9
previous studies of Arnold and Reynolds (2003) and experience
Horváth and Adıgüzel (2018): adventure seeking (AS), To me, online shopping with friends or family is 0.9
a social occasion
gratification seeking (GS), idea shopping (IS), role-play Value Shopping 0.8 0.9 0.8
shopping (RS), social shopping (SS), and value shopping For the most part, I go online shopping when 0.9
(VS). We made little changes to these six constructs to there are sales
I enjoy looking for discounts when I shop 0.9
measure hedonic shopping motivations on the Internet online
(Ali et al., 2020) and used the five-point Likert scale to I go online shopping to take advantage of sales 0.9
measure all variables: 5 representing “strongly agree” to 1
representing “strongly disagree”. Moreover, we included
variance extracted (AVE). Second, the AVE values ver­
socio-demographic questions such as age, gender, income,
ified the convergent validity (CV) and confirmed the
and education in the questionnaire for a thorough descrip­
correlation of the indicators, showing how indicators
tion of the samples. First, we developed the questionnaire
fitted best under a specific construct. The value of each
in English, then got it translated into Chinese and back-
construct exceeds the required 0.50, thus confirming the
translated into the original language by two native Chinese
CV (Fornell & Larcker, 1981). All the items are reliable
professionals with good command of English to ensure the
and relate closely to their given constructs. Lastly, dis­
content validity (Brislin, 1970).
criminant validity (DV) confirmed the high loading of
the measurement items onto theoretically positioned
Results factors (Ryu et al., 2014). Table 4 shows the DV values
and verified that the square root of AVE was higher than
Measurement model
the correlations across constructs.
First, we reviewed Cronbach’s alpha (CA) and compo­ There were no missing values found in the study. To
site reliability (CR) to confirm internal consistency with avoid common method bias (CMB), we designed the
the values of all constructs above 0.70 (Table 3) except questionnaires according to the guidance of Podsakoff
for the values of AS on CA. We considered AS owing to et al. (2003). Variance inflation factor (VIF) values show
an acceptable CR value; it is doable because the CR no multicollinearity and CMB issues in our model as the
values of all six constructs were larger than the average VIF value of each independent variable resulted in less
8 X. WANG ET AL.

Table 4. Discriminant validity. The p-value below 0.05 and above 0.95 determines
Constructs 1 2 3 4 5 6 7 a significant group difference (Henseler et al., 2009; J.F.
1 Adventure Seeking 0.8 Hair et al., 2013; Sarstedt et al., 2011), while the p-value
2 Compulsive Online Buying 0.5 0.8
3 Gratification Seeking 0.7 0.4 0.8 of up to 0.09 can be acceptable (J. F. Hair et al., 2017),
4 Idea Shopping 0.5 0.5 0.5 0.9 which we considered for VS for gender difference
5 Role-play Shopping 0.4 −0.2 0.3 0.3 0.9
6 Social Shopping 0.4 −0.2 0.4 0.3 0.8 0.9 (Table 6).
7 Value Shopping 0.3 −0.2 0.3 0.3 0.7 0.7 0.9 Prior to gender differences, AS, GS, and IS were
positively significant to online compulsive buying,
thus, supporting H1 (β = 0.50, p < .01), H2 (β = 0.09,
than 2, which is less than 3.3, the proposed indicative of p < .01), and H3 (β = 0.33, p < .01) respectively.
common method bias (Petter et al., 2007). For further Conversely, RS, SS, and VS dampen compulsive online
verification according to Kock (2015), as all the items buying as hypothesized. Therefore, H4 (β = −0.25, p <
used in our study were reflective, we tested all the con­ .01), H5 (β = −0.09, p < .05), and H6 (β = −0.23, p < .01)
structs with each other on Smart-PLS and found the VIF are accepted.
value of each construct below 3.3 as desired, suggesting
that common method bias was not an issue. Hence, this
Multigroup analyses (MGA)
study paved the way for further analyses.
Measurement invariance of the constructs across male
and female groups before running the multigroup ana­
Path analyses lysis to ensure that “the loadings and weights of the
Next, Table 5 shows the results of 12 hypotheses tested constructs’ measurement model do not differ signifi­
and analyzed. A bootstrapping method was used to cantly within the model” (Eberl, 2010, p. 504). Because
confirm the accuracy of the path coefficients generated the true differences in the hypothesized relationships
from the PLS analysis. We reviewed R-square statistics could be overshadowed by the variations stemming
for the dependent variable to check the substantive effect from different meanings that group respondents
and weight relations derived from the connected vari­ ascribed to the phenomenon being examined in the
ables (Wang et al., 2020). The research model explains structural relationships between the latent variables
52.4% of the variance in compulsive buying for complete (J. F. Hair et al., 2017), performing measurement invar­
data (males 46%, females 54%). For gender difference, iance of the constructs becomes imperative. To this
a multigroup analysis was run on Smart-PLS software by effect, Henseler et al. (2016) has recommended the
using the MGA test approach to ensure the significance three-step MICOM procedure, which we applied
of gender difference in the hypothesized relationships. sequentially for configural invariance in Step 1; compo­
sitional invariance in Step 2; and equality of means and
variances in Step 3. The identical items for the con­
Table 5. Hypotheses assessment (without gender difference). structs were ensured across the groups to establish con­
Hypothesized Path b-value p-value Decision
figural invariance. Smart-PLS automatically provides the
H1 Adventure Seeking → COB 0.50 0.00 Supported
H2 Gratification Seeking → COB 0.09 0.01 Supported identical settings and optimization criteria for the PLS
H3 Idea Shopping → COB 0.33 0.00 Supported algorithm to use in both groups, ensuring identical indi­
H4 Role-play Shopping → COB −0.25 0.00 Supported
H5 Social Shopping → COB −0.09 0.03 Supported
cators and data treatments for configural invariance.
H6 Value Shopping → COB −0.23 0.00 Supported To ensure that each construct’s scores are equal
COB = Compulsive Online Buying across the groups, we calculated compositional

Table 6. Structural model and multigroup results by gender difference.


Relationship Male Female Difference MGA Decision
Adventure Seeking → COB 0.30*** 0.37*** 0.07 0.85 Rejected
Gratification Seeking → COB 0.08* 0.19*** 0.11 0.97 Supported
Idea Shopping → COB 0.41*** 0.24*** 0.17 0.00 Supported
Role-play Shopping → COB 0.15 −0.25*** 0.10 0.00 Supported
Social Shopping → COB −0.14** −0.14*** 0.00 0.50 Rejected
Value Shopping → COB −0.12** −0.22*** 0.10 0.08 Supported
R2 0.52 0.52
Q2 0.31 0.34
COB = Compulsive Online Buying
p < 0.1; p < 0.05; p < 0.01.
Note: MGA values (p < 0.05 and p > 0.95) are significant differences
JOURNAL OF MARKETING THEORY AND PRACTICE 9

invariance. Henseler et al. (2016) showed that the F = −0.25***, p < .01). Finally, females showed less
scores of a construct along with weights estimated in interest in discounts than males (M = −0.12**, F =
one group should completely correlate with the scores −0.22***, p < .10). Thus, our hypotheses H2a, H3a,
of the construct in the other group. In Step 2, by H4a, and H6a are accepted.
running MICOM in Smart-PLS 3.2.7 with 5000 sam­
ples, we performed multiple permutations of the obser­
vations between the male and female groups to Discussion and conclusion
calculate the correlations of the construct scores. The
correlations between the scores of bifurcated group The results show that different hedonic shopping moti­
constructs were not significantly different from 1, vations and gender significantly contribute to compul­
with two exceptions: RS (p-value = 0.002) and SS sive buying on the Internet in an emerging country such
(p-value = 0.008). Although we rerun the procedure as China. In addition to gender differences, AS, GS, and
by removing the indicators with significant outer load­ IS contribute to compulsive online buying, while RS, SS,
ing as suggested by Henseler et al. (2016), we failed to and VS significantly reduce compulsive online buying.
meet the criteria for RS and SS constructs in Step 2 and The results of GS and IS contradict the findings of
did not consider these two constructs in Step 3, while Horváth and Adıgüzel (2018), where both motivations
establishing compositional invariance for the rest of the were found to be unrelated in emerging countries
constructs across groups. (Turkey and Russia). This could have been owing to
In Step 3, we checked composite equality for the the traditional context (offline shopping) in which pre­
degree of invariance. If mean and variance original dif­ vious research studies were conducted, contrary to our
ferences fall between the 2.5% and 97.5% boundaries, context (online shopping), which is an entirely new
they denote “full invariance” and if only one of the above shopping environment with rich graphics and discovery
conditions is met, then it is “partial invariance”. If none and may allow compulsive buyers to achieve pleasure
of the conditions is met, then there is “no invariance.” from exploring product information online.
We found partial invariance for all the constructs except Moreover, in China, consumers’ financial status is
for RS and SS (Appendix A). A permutation routine was improving and their focus on social image is increasing
used to calculate the scores of constructs with weights (He et al., 2018). Here compulsive buyers comprise the
measured from samples in two disparate groups with most vulnerable consumer segment as they seek unique­
observations randomly permuted between them without ness by identifying themselves with the latest products to
considering replacements. No differences were detected enhance their social image. Regarding AS, our study
in the constructs between male and females groups in confirms the findings of Horváth and Adıgüzel (2018)
Step 3, indicating structural model differences between and Yu and Bastin (2010), suggesting that compulsive
these two groups and thereby requiring multigroup buyers in emerging societies are keen on pursuing joy
analysis (MGA) further. and stimulation while shopping, which is also found to
First, we estimated the model separately for male be true in the current online context.
and female groups and found that GS has a weak The significant negative result of RS is consistent with
relationship with compulsive buying at a 10% signifi­ the findings of Japutra and Song (2020) in that the long-
cance level, and RS turned out to be non-significant established tradition of gift exchange with complex rules
for males. For females, all the hypothesized relation­ in collectivistic societies such as that of China – which is
ships were significant at a 1% significance level. an act of obligation rather than joy (Green & Alden,
Using multigroup analysis, we found gender differ­ 1988) – reduces hedonic motivation for compulsive
ence for GS, IS, and VS. Females were found to be buyers to buy gifts, keepsakes, or souvenirs for others
more gratification seekers than males (M = 0.08*, F = on the Internet. Similarly, SS and VS are also found to
0.19***, p > .95) (p values below 0.05 and above 0.95 have a significant negative effect on compulsive online
are considered significant in PLS-MGA) (King et al., buying. These outcomes are in line with the established
2017). In contrast, males enjoyed online shopping for findings that compulsive buyers prefer shopping pri­
product information, new trends, and fashions (M = vately to repair their mood and stress (McGuire, 1974)
0.41***, F = 0.24***, p < .01). Although RS showed and focus on shopping experience for pleasure instead of
a significant negative relationship with compulsive searching for discounts (Horváth & Adıgüzel, 2018).
online buying, its path coefficient turned out to be Therefore, compulsive buyers tend to avoid buying on
insignificantly positive for males, while females were the Internet with family, friends, or relatives and are less
found to have a significant negative association with motivated by online sales and markdowns in the pursuit
RS on the Internet after MGA analysis (M = 0.15, of self-enhancement.
10 X. WANG ET AL.

In analyzing the gender difference in the above- on regulations with respect to consumer protection
mentioned motivations, the findings of GS and IS (Erguncu & Yildirim, 2015), which may consequently
show that females seek more pleasure in online shop­ prompt consumers to prefer product quality and func­
ping, whereas males take a greater interest in online tionality and take price as a proxy for quality (D’Andrea
information search. These results of compulsive buyers et al., 2010).
are in line with socialization theory, which states that Owing to less disposable income, female consumers
males are more time-conscious (Grewal et al., 2003), and may need to make a wiser purchase decision and to
are thus less likely to enjoy online shopping for hours maximize returns on money spent (Pandey &
compared to females. Instead, males are goal-oriented Devasagayam, 2015); therefore, they should put more
and focus on relevant information which is consistent cognitive effort, which reduces hedonic value for buy­
with self-construal theory and multifactorial gender ing products online on discount or sale. In line with
identity theories, suggesting their masculine gender this, because of higher anxiety and compulsive tenden­
roles (Cross et al., 2011). Moreover, the psychological cies than males (Zheng et al., 2020), females require
makeup of females is deficient in coping with stress and more joy and less cognitive burden such as searching
anxiety (Zheng et al., 2020), explaining why females, for discounts or looking for sales online. This finding
turn to shop mainly for enjoyment purposes to relieve indicates consistency with and applicability of multi­
these negative feelings more than males do. In contrast, factorial gender identity and self-construal theory,
males with relatively stronger psychological stability and which explains females’s lower power of information
cognitive capacity tend to enjoy shopping for explora­ processing and goal accomplishment than males in
tion such as for new information and ideas more than availing discounts and other success situations (Cross
females do (Muscanell & Guadagno, 2012). & Madson, 1997).
Buying for others does not affect compulsive buying We do not find any gender differences in AS and SS,
in male shoppers, while females tend not to enjoy buying indicating that compulsive buyers – irrespective of gen­
for others online. Generally, males enjoy excessive shop­ der – are strongly related to shopping excitement.
ping to a lesser extent compared with females; however, However, this finding contradicts Kotzé et al. (2012),
with high compulsive tendencies, males tend to enjoy where females showed more sensory stimulation while
shopping experience for self-focused goals such as fun shopping on the Internet. Hence, it confirms that the
and discovery (Hou & Elliott, 2016). According to different types of buying behaviors, such as compulsive
Fischer and Arnold (1990), general male buyers who buying in the current study produced different results,
hold egalitarian gender-role attitudes spend more time and as such more investigation should be conducted in
shopping for others, while RS turns out to be unrelated the future for the generalizability of gender theories in this
to compulsive male buyers. This may explain the anti­ context. We have already hypothesized a weaker relation­
thetical connection of male compulsive buyers concern­ ship under self-construal theory in which males with
ing RS. independent self-construals demonstrate a lack of will­
Females are more obliged to buy for others in socie­ ingness to associate with others (Cross & Madson, 1997).
ties where gift-giving is a social norm, which is binding This effect may amplify for both males and females, in
and may lead to little pleasure for females, because it a way that females may tend to avoid interaction on social
requires more information search and effort to choose online platforms due to their sense of associated guilt of
a perfect gift for important others (Fischer & Arnold, excessive buying. Men, characterized by weaker affiliation
1990). In China, such a tradition is very strong especially tendencies, are less inclined to social interactions during
for females who are more concerned about their image online shopping. Such similarities between males and
before gift-recipients (Japutra & Song, 2020), which females in this regard may nullify gender differences.
could explain the negative relationship between RS and Although a great deal of research has been rendered
compulsive buying for females. to exploring the compulsive buying phenomenon, con­
VS has a significant negative effect on compulsive sumer demographics and their compulsive buying beha­
online buying as hypothesized. As expected, compulsive vior on the Internet have not been explored as yet. This
females show much less interest in discounts and bar­ study shows that gender plays a significant role in online
gains than their male counterparts do. From this finding, shopping motives for compulsive buyers. In particular,
we may derive that consumers especially females in our findings indicate that males are more prone to
emerging economies tend to be price-sensitive due to online information seeking (which is consistent with
the general perception associated with cheaper products multifactorial gender identity theory), whereas females
as low quality (Horváth & Adıgüzel, 2018). Moreover, show greater interest in online GS (which is supported
online markets in developing countries are rated lower by socialization theory).
JOURNAL OF MARKETING THEORY AND PRACTICE 11

Practical implications L. Zhang et al. (2019) argue that young consumers are
hardly affected by low income in their attitude to luxury
Overall, AS, GS, and IS are found to be the major
shopping. Nevertheless, future research should consider
hedonic motivations contributing to compulsive buying
a sample with different levels of income, age, and back­
on the Internet in an emerging economy, China.
ground to investigate this topic more thoroughly. It is
Although past literature shows compulsive buying to
suggested that care should be taken when interpreting
be strongly associated with females, our findings from
the separate results of males and females for gender
online shopping suggest that males are equally vulner­
differences, which were considered at 0.10 significance
able to this behavior. Therefore, marketers should focus
level.
on designing their websites, products’ displays, assort­
The current study evaluates and compares the rela­
ments, and share of shelves in a way that provides some
tionship of hedonic shopping motivations to compul­
touch of adventure, gratification, and up-to-date infor­
sive online buying in a developing country among
mation about products, trends, and fashion to both male
males and females. There could be additional compar­
and female shoppers on the Internet. Females prefer
isons that may produce different results, such as the
adventure and gratification compared to males. These
impact of culture on the relationship between hedonic
factors could be considered when creating online adver­
motivations and compulsive online buying. Future
tisements, selecting the product range, and designing
research should also consider comparing whether the
website interior. Marketers should also consider the
relationship between hedonic shopping motivations
customization of the online service and focus more on
and compulsive online buying differs for tangible pro­
sharing the latest information with these consumers,
ducts such as electronic, beauty-care, or apparel pro­
particularly males. However, careful attention should
ducts and intangible products such as consultation,
be paid to offer discounts as these consumers – espe­
lodging, and entertainment services (Bhatia, 2019), as
cially females – are less likely to shop online for reduc­
well as for online and offline shopping channels (Choi
tions, sales, and bargains.
et al., 2019), to enrich our understanding of compulsive
Similarly, marketers should be cautious when recom­
buying in various contexts. Compulsive online buying
mending gift shopping to both males and females
is increasingly becoming an international phenom­
because they are less likely to accept the offer. The
enon; thus, research on gender differences among dif­
main objective of their shopping is to enjoy the experi­
ferent shopping motivations is a rich area for future
ence of shopping instead of making efforts to find
research.
a suitable gift for others in societies where the gift is
a social obligation. Nevertheless, marketers should also
be proactive in empathizing with the social concern of
Funding
these types of consumers and should try to design
a relevant website layout or should possibly create an This work has been partially supported by the grants from the
online shopping environment that provides consumers National Natural Science Foundation of China (71672026,
with privacy. This will give them the comfort of online 71972030, 71902021), LiaoNing Revitalization Talents
Program (XLYC1804007) and the Humanity, Social Science
shopping as they will hide excessive, unnecessary buying Foundation of Ministry of Education of China
habits, and it may add to their satisfaction and pleasur­ (18YJC630247), and Doctoral Startup Fund Program of
able experience on the Internet. Liaoning Province (2019-BS-082).

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Appendix A.
Measurement invariance of composite models
3rd Step: Composite Equality
st nd
1 Step: Configural Invariance 2 Step: Compositional Invariance MOD VOD MICOM
Adventure Seeking Yes Yes No Yes Partial invariance
Gratification Seeking Yes Yes No Yes Partial invariance
Idea Shopping Yes Yes No Yes Partial invariance
Role-play Shopping Yes No No No No invariance
Social Shopping Yes No No No No invariance
Value Shopping Yes Yes No Yes Partial invariance
Compulsive Online Buying Yes Yes No Yes Partial invariance
MOD = Mean Original Difference, VOD = Variance Original Difference, MICOM = Measurement Invariance of Composite Models

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