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Opera Log In and Log Out, Main Screen

Go to opera desk screen

Click PMS
Go to miscellaneous to change password
Menu at top and also left.
Click R* to log out
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Profile Creation and Amendments

Create profile of guest
Go to reservation – then to profile (left)
Type guest name, type new and individual
Fill details of guest – then click OK
Amend – double click
Close it
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Press new
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Press individual and then OK

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Press OK
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Press OK
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Press OK

Then press SAVE

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CLOSE
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Finding Reservations – 2 ways

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Profile Notes

Click profile

Record the guest

Go to option – go to note
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Pull down note type

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Click general notes – OK

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Type in details - click internal

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Click close

Click notes at bottom

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Click profile of notes

Clixk profile notes

Click save – click close

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
FINDING RESERVATIONS – 2 WAYS
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 Front office – then click arrival ( left)
 Screen arrival details
 Search all

 2nd way – is to click F4. The dash board shows all

bookings
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Front desk – arrival

Seqrch

Then enter name/date …..

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Names appear ..

Close
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2nd way

Click F 4
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Dashboard appear

Then type the name

Then click search ..

Gives more detail

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Rate Query Screen

Shows room rate query/check
 Click reservation then click new reservation
 Click rate query – then click OK ( room type/rate)

 Click room type

 Click OK – go to reservation screen

Click reservation then click new reservation

Choose date
Then enter details

Then click OK
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Choose room type

Chose room type status e,g click DB type

Then click close

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See description at down

Close if need to choose others

Click will show description of room

Choose and press OK for booking – this brings to screen

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Creating Reservation
 Click reservation – then click new reservation
 Choose date (details)
 Click OK – select query rate
 Details of reservation
 Profile serach press new – choose individual
 Enter individual profile

 Reservation –enter details

 Complete process press OK to confirm

Click reservation – then click new reservation

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Choose date (details)

Press OK
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This will appear

Then can select the room and the rates

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Click OK for Reservation details

System brings to profile

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Chhose the guest

If guest is new then press new

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Then choose individual …..

Enetr details
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E.G email

Phone no

Then press OL
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Back to screen
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This shows the reservation details

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Include payment
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Then press OK opera create the confrimation

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Confirmation number is shown

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Amending Reservation
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Cancelling Reservation
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Search
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Cancel
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5 MINUTES

Check In (2 Ways)

Top of screen current date

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Front office - arrival

Type name/arrival date - appear at bottom

Enter check in
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Room search ( click room)

Click search
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Choose click OK

Check in guest - Yes

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Print registration card - Yes

IF no regsitcraion card
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Check in – 2nd Approach

Go to search
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Choose guest name - then go to check in

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Go to different room

OK
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Check out

Go to cashiering – then to billing

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Type cashier password

Click search
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Click again Search

Click select guest

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The click check out

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Choose method of payment

Then click POST

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CASHIERING POSTING CHARGES

 Go to cashing – then to billing

 Click search – name of guest
 View the screen and billing for guest/imclude restyrant and other bills
 Click post for other charges – laudary/haircut
 Check post and then view the posting
 View the screen for all the billings
 Right click open new window for other charges- restaurant –separte to settle accounts/bills
 Create other windows for other type of charges
 Right click to delete window
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 Click search – name of guest

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 Click post for other charges – laudary/haircut

Pull down and choose

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Clcik to open windows

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Clcick post
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Can increase posting or else just close

If want to place separately for restaurant. Just tick X

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Then right click

Transfer to window 2 ( click 2)\

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Right click and choose other windows

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Cashiering Splitting and Transferring Charges

 Go to cashiering – then to billing (left)
 Login cashier
 Click search for account of guest
 Right click – to select e.g accommodation - to split account
 Click account – to transfer transactions
 Go to view the type of transfer
 Then select the guest for the transfer
 Double click reference transfer account to other guest

Go to cashiering – then to billing (left)

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Login cashier

 Click search for account of guest

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Select account of the guest

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Transfer $50 from accommodation to

Right click the account –accommodation

Click split function

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Choose amount or %

Right click on accomodation

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Choose transfer transaction

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Shows where to transefr

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Drop down to pick room

Click select
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Click transfeer

Shows transefr done

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Can only see $50 the other transfer to other person

Clcik close
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Also show in account of the other person

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Duble clcick
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Cashiering Routing
 Go to front office - then arrival billing (left)
 Routing allow charges/payment to be paid by other
guests
 View and click option
 Go to routing then to view routing instruction
 Choose where to route/ which guest
 Click guest –then click OK
 Click the transaction
 Choose right click click OK click close
 Click routing

Go to front office - then arrival billing (left)

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Click options

Go to routing then to view routing instruction

Chose room/stay …..
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Drop down room – chose where to go to

Choose guest web greg then click OK

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Look at transactions

Click transactions and routing

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Choose X breakfast for example

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Clcik OK
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Click close
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Click close
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Clck routing at bottom

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Update comments by double clck it

Clcik close
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Click comment