AHMED HABEEB ALVI

SENIOR SYSTEM/NETWORK ADMINISTRATOR

E +966536352491  Ahd911@yahoo.com
q https://www.linkedin.com/in/ahmed-habeeb-alvi/ e Saudi Arabia

SUMMARY
With over 18 years of dedicated experience in IT management, I am a results-driven professional known for my expertise in
optimizing technology infrastructures across diverse industries, including Hotel Management, Retail,Consultation,IT Service
Desk Management and military sectors.My versatile skill set encompasses solid technical skills, project management, and
strategic thinking, allowing me to consistently deliver innovative solutions that drive operational efficiency and enhance
organizational performance.

EXPERIENCE
SENIOR SYSTEM/NETWORK ADMINISTRATOR
SALIENTCRGT (GOVCIO) Saudi Arabia
2021 - Present Jubail
I work in collaboration with U.S. military instructors to provide training to the Saudi Naval forces at the naval base. My responsibilities encompass
the supervision of all IT operations at the facility. It is my duty to guarantee the continuous functionality of all systems.
• Provide on-site assistance with hardware, software, firewalls and other IT equipment
• Managing Microsoft Office 365 office automation environment
• Assist clients with technology planning, IT project management, reporting and compliance
• Create technical documentation and manuals
• Conduct remote troubleshooting
• Follow up with clients to ensure their systems are functional; provide verbal and written intermediate feedback; coordinate with senior IT staff
personnel to develop final incident/ticket documentation

SENIOR IT ENGINEER
ATOS Saudi Arabia
06/2018 - 10/2021 Jeddah
Atos is the largest company provide IT service Desk Management system across the globe.
• Monitor and maintain the organization's IT infrastructure, including servers, networks, and storage systems
• Provide advanced technical support to address complex IT issues that cannot be resolved by junior staff
• Assist end-users and junior team members with troubleshooting and problem resolution
• Implement and maintain security measures to protect the organization's data and systems
• Install, configure, and maintain software applications and services
• Monitor network performance and troubleshoot connectivity issues
• Deploy, configure, and maintain servers, including virtualization platforms and cloud-based servers

IT ENGINEER
WSP CONSTRUCTION CONSULTING CO Saudi Arabia
01/2018 - 01/2018 Jeddah
Responsible for the computer systems within an organization. Used skills in technology and implementation to troubleshoot and design new
information technology systems.
• Using service desk ticketing system to work through and resolve support requests for fixing faults and fulfilling requests
• Resolving IT related calls covering Saudi Arabia,Kuwait and Oman
• Supplier management for KSA
• Manage of small to medium projects and tasks
• Assisting other IT team members (fellow second line, and first line engineers) in resolving calls
• Mentoring of team members in technical knowledge
• Deploy, configure, and maintain servers, including virtualization platforms and cloud-based servers

SENIOR IT SUPPORT SPECIALIST

CHALHOUB GROUP Saudi Arabia
05/2008 - 05/2017 Jeddah
IT professional in the retail industry, with a wealth of experience in Point of Sale (POS) systems
• Responsible for diagnosing & resolving hardware, software & end users problems
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
• Develop a Point of Sale (POS) system and deploy it across various retail locations
• Responsible for Installing Microsoft Navision, Oracle retail system using multi tire architecture
• Configuring and managing backup & restore procedures
• Deploying new hardware, server backups & evaluating new software. & security risks
EXPERIENCE
IT Assistant Manager
WHITE PALACE HOTEL AND RESORTS Saudi Arabia
04/2006 - 04/2007 Makkah
overseeing and maintaining the hotel's technology systems to meet their technology needs and enhance the overall guest experience
• Responsible for overseeing the reservation system, police department-related software, key management software, and various other
applications
• Monitor operating costs, budgets and resources
• Communicate with management and evaluate their needs and specifications
• Provide technical support, training to the staff

EDUCATION
Master of Science (M.Sc.) in Cybersecurity
EC-Council University United States
01/2018 - 01/2021

Executive Master in Business Administration (E.M.B.A) in Cybersecurity

Sabi University France
01/2020 - 01/2021

Bachelor of Science (B.Sc.) in Information Technology

Sikkim Manipal University India
01/2000 - 01/2004

CERTIFICATION
Microsoft Certified Solutions ITIL V3 Member of Saudi Council of
Associate (MCSA) 2016 Engineers

Certified Ethical Hacker (CEH) OCA (oracle Certified Associate) Advance Diploma in Computer
V10 (2019) Programming Jeddah
international Computer Centre
(2000)

PROJECTS
IT Infrastructure Migration
01/2014 - 09/2014 Jeddah
Engage with the migration process of Active Directory ; Email server, OS upgrade, users profiles between RADWA trading co and AL-NUJIMA.
• over 250 users

IT Infrastructure Migration
01/2019 - 01/2020 Jeddah
Participate in the migration process of Active Directory, email server, operating system upgrades, and user profiles between WSP Co and Louis
Berger.
• Over 100 user

IT Service Desk Management System Development

09/2022 - 01/2023 Jubail
Successfully designed an IT Service Desk Management system, featuring components such as a Service Desk Dashboard, asset management,
Knowledge Management, password wallet, and more.
• www.rsnfess.online
• https://rb.gy/z6i34
SKILLS
Administration

Asset Management Vendor Management Project Management IT Service Desk Management

Time management Leadership skills Strategic thinking Teamwork

Hard Skills

Windows Server SCCM Virtualization Active Directory Citrix Office 365 Cloud computing Azure

Disaster Recovery Network Security SharePoint Power BI Database POS AI DHCP DNS

Sales Force SNOW

LANGUAGES
English Arabic Urdu
Proficient Native Native

ACHIEVEMENTS
 Appreciation letter from the Saudi Naval for
the extraordinary performance