Project Charter: [sauce & spoon ]

DATE: [20/11/2023]

Project Summary

Implementing menu tablets at tables and digitizing the ordering process will speed up
service and other processes
it will give us clear data points to track metrics so that we can help ensure the
restaurant’s success. It will also help us keep up with the growing digital presence in
the restaurant industry

Project Goals

● decrease our average table turn time by about 30 minutes by surve food faste
by decreasing wait time by Q2r
● start the pilot at the beginning of quarter two
● increasing our average daily guest counts by 10% by reducing table turn time .
● with the North location targeted for a 10% increase and the Downtown location
targeted for a 20% increase from mix products by Q2
● Cut food waste by 25% ny Q2
● increased average check value from 65 to 75 by selling more apptizers by Q2

Deliverables

● Run an efficient, profitable business model so we can continue to grow in our

community
● implementing a digital menu and point-of-sale (POS) system
 ● help us do that is upselling appetizers or promoting certain entrees
● Train the staff
● Evaluate the hiring demand
●

Scope and Exclusion

In-Scope:
● make fresh food quickly
● prioritize our customer needs and wants
● run an efficient, profitable business model
● Staff improving

Out-of-Scope:
● policy change
● employee satisfaction

Benefits & Costs

Benefits:
● Provide data for future decisions
● Speed up the process for more income
● Keep the running smooth without any system collapse
● Make the system efficient
● To align with other updates with modern design
● Make the system sustainable

Costs:
● Hardware and software implementation
● IT maintenance
● Training materials and fees
● Update website and menu design fee

Appendix:

● goal of decreasing guest wait time. To me, this seems redundant with the table
turn time goal. If tables turn more quickly, wait times will decrease naturally.
●