An Ecommerce Application Requirement for IA Multi Ventures Private Limited

Customer - Android Platform

Customer - iOS Platform
Delivery Boy – Android Platform
Web Admin
We require an ecommerce application that will cater all business categories like
 Fashion
 Grocery
 Kids
 Electronics & Appliances
 Home & Household
 Mobiles
 Personal Care
 Toys
 Accessories
 Sports
 Services (house keeping, makeover, home services etc.)
 Travel & Ticketing
 Food delivery system for other restaurants (Zomato, Gateos Concept)
 Drive Thru & Take Away

There will be sub-categories under every business category in which products will be defined
Customer should be able to order any product with product configuration like size, color, weight,
quantity etc
CUSTOMER UI (Android, iOS)
Landing Page Layout (Launch Page)
 A Landing page for New Users.
 A banner image.
 A “Continue” button that will redirect to Sign-in / Sign-up page
 We want to add a banner image at landing page for fresh installation.
 Background image of the landing page will be created by Admin.

 Sign – In
 Mobile/email, 2 step sign in (OTP), forgot password,
remember password, support
 Sign – Up/Create Account
 First & Last Name, Mobile No.- verify with OTP,
Email (optional), -verify email through a verification link,
set password (With password rules),
verify mobile no., alternate mobile no. (optional)
With proper form Validations Continue

Landing Page (Occasions/Events)

 A banner image
 This landing banner will display on app launch when there are occasions.
 A link button that will redirect to Home Page

Continue
Home Page Layout – Business Categories
 Dynamic Business Categories (Logic for all type of Business Categories) and dynamic
sub- categories
 Business Categories like:
 Fashion
 Grocery
 Kids
 Electronics & Appliances
 Home & Household
 Mobiles
 Personal Care
 Toys
 Gifting
 Accessories
 Sports
 Services
 Travel & ticketing

Home Page Layout –

Section 1 - Landing Page
Banner
 Admin will create banners according to Brands, Business Categories, Product Categories,
and Products.
 Admin should be able to add multiple products inside a banner.
 Clicking on banner will open the same
 Brand with products
 Business Category as whole
 Product Category as whole
 Products (or whichever logic feasible)

Section 2 – Landing Page

 Wallet, Last Viewed Item, Refer and Earn, Earned Cash Back, Earned Reward Points, pick where
you left, New Launch Products (should be dynamic so that we can add more into it like New
Launch Product-2 and so on…)
 Send Wallet Pay to Wallet Pay of another customer
 Spin & Win – get into a lucky draw and avail offers
 Answer & Win – get into lucky draw after some questionnaire session set by admin and avail
offers in lucky draw.
 Scan QR Code for UPI Payments through App
 Recharge Mobile, Digital TV (TATA Sky, Dish TV), etc.
 Pay Utility Bills.
 Pay Insurance Premium (Health, Life, General, Motor, etc).
 Gift Card Coupons – Gift Card creation, Add Money to Gift Card, Share Gift Card among
Family, Friends, Colleagues.
 Scratch Card (check if it has expiry?)
 Promo Codes
 Investments (Mutual Funds)
  Donate option for NGOs.
 Reminder for credit card bill payments.
 Fast Tag Card – a payment on toll gates – we don’t need to stop the vehicle and pay; money will
be deducted through the Fast Tag card.

Section 3 – Landing Page

 Coupon Code Display (Copy Coupon Code
Directly) A Chat Bot (fixed)
Reference Image below

Home Page Layout – other sections

We should be able to set the sequence of every section excluding section 1
 General category sections: We should be able to create sections on the basis of business
categories & sub categories
 Latest and Upcoming Business Categories, Product Categories, Products
 Banner for Occasions
 Banner for Seasons
 Shop Top Brands
 Fitness Store
 Healthy Food
 Event banner gets displayed on home page
 Trends for Him and Her (Trends managed by Admin)
 End of Season Sale on Product Categories - a section on the home page.
 Curated for you this week (based on)
o Occasion related suggestions (Eid, Diwali, Raksha Bandhan)
o seasonal picks – (admin controlled)
o Weather suggested picks (category logic – fashion, furniture, Health, etc.)
 Shop combo packs (create kits, group products – heterogenous products)
 New Product Launch Video Section (will show a video for new product and clicking on it will
open that product)
 Offer Sections: We should be able to create sections on the basis of business categories &
sub categories having offers on products
 Up to 70% Off (Business Categories)
 Half Price Shop (Products & Product Categories)
 Offer on Brands
 Offers for Occasions
 Offer on Travel & Holiday
 Offer on Gift Store
 Cash back offer on Business Category, Sub Category (Bank offer – depending upon Bank)
 Deals on Frequently purchased products, categories, and sub-categories on the home
page, and Business category page.
 Deals on Frequently re-purchased products, categories, and sub-categories on the home
page, and Business category page.

 Logic Based sections

 Reminder for Review and Rating of last orders & Delivery/Service
 Inspired by your wish list (Similar Recommendations based on Wishlist)
 See more like this (product recommendations for items added to cart but not purchased)
 Top Selling Brands of the week – a section on the Home page (logic-based)
 Top Selling Products of the week at – a section on the Home page (logic-based)
 A section on the Home page showing recommendations regarding Gifting (birthday,
valentine’s day, Raksha Bandhan, etc.). There will be a gifting sub-category. (Category Logic).
 Frequently purchased product categories on the home page, frequently purchased sub-
categories on the Business categories page. Frequently purchased products on the Product
list page.
 Frequently re-purchased products, categories, and sub-categories on the home page,
and Business category page.
 Claim your rewards before they expire – reminder section on the home page.
Get deal alerts for products, also show deal timer (e.g., the deal will end in 2:30 hrs) on the home page
and category page.
 Sponsored Ads from 3rd party
 3rd party Ads have to be displayed on the Home page and other pages like the Product
list page and Product page.
 Logic to keep track of these ads at admin-panel – Admin controlled and managed
- everything must be automated.
 4 Star above products section (a section on the home page that will show up Categories
containing 4-star rated products). Same logic inside a business category too, where sub-
categories will be shown containing 4- star rated products.
 Happiest hours (App happiest hours – offers, discounts, and deals)
 Example: 9 am to 11 am, 9 pm to 11 pm, midnight, deal, etc.)
 No Connectivity Issue - Layout
A GIF Image to show that there is no network
 Header of App
 Burger Menu
 Settings
 Notifications
o Account
o Orders
o Shipment
o Offers
o Wishlist
o Cart
o Notify Me (when item goes out of stock)
 Login & Security
o Logout
o Login (two step verification – password & OTP)
 Customer Service
 Select topic like (Orders, Delivery, Payments, Wallet)
o FAQs related a particular topic
o Enquiry Form (to send message directly to admin dashboard)
o Customer Call Back option for further help
o Need more help with search (support) – data dependent – in Customer
Service option
 About
 About the Company
 App Version
 T&Cs
 Terms of Use
 Privacy Policies
 App Logo – will redirect on home page
 Current Location (on click will open My Addresses Page)
 Check pin code delivery
 Get my current location
 Add, Edit and Delete Address
 Listing of added Address
 Wishlist- Filtered Lists on the basis of predefined categories, Total Count, Count in respective
Categories, Grid view and list view, product image with MRP, star rating, add to cart, DE-
Wishlist, Notify me label (if a product goes out of stock)
 Empty Wishlist: will display text, an image and a button EXPLORE MORE as shown
in image below

Faded out – ‘out of stock’ items in WishList and Cart, settled at the bottom too. In Stock products
will be displayed at the top.
 Notification Bell Icon
 When there are no notifications, it will show some JPEG image “No Notifications to show”
 Unread Messages – light green border colour
 Read Messages – grey border colour
 Display Time when notification is received
 Delete Selective notifications (will have a check box)
 Notification will Redirect to respective page (if any)
 Notifications will be about: Order Placement, Notify me when item is out of
stock, Return, Cancel, Deal, Offers etc. (whichever possible)
 Cart – refer pic below
  Customer should be given an option to change the address before placing an order.
 All the selected product configuration like size, color, quantity should get displayed in the Cart.
 A “Save for Later” Button has to be displayed along with every product
 A label “Out of Stock” has to be displayed for the items that are currently out of stock and
a “Notify Me” Button to get notified when that item is restocked.
 Notification when item in cart is out of stock
“the item in your cart is out of stock, please check it.”
 Swipe to place order ‘button’.
 Gifting and Personalization option with an option to write a customized messages for (Birthday’s,
special occasions like Eid, Diwali etc., Anniversaries etc.
 A division with image like Genuine Product, Secure Payment etc. has to be displayed that
needs to be dynamic (Admin controlled).
Empty Cart
 When the Cart is empty some Gif image has to be displayed with some relevant text message
e.g. (Your cart feels light, let’s add something to it).
 Also, a ‘Shop Now’ button has to be there that will take the customer to Home page to
shop anything.
 Search
 Search by Text, Search by Voice, Search by Image, Search by Barcode & QR Code
 Suggestions at search (recent searched items, logic-based search suggestions)
 Search Place Holder
 Home - Search in App name
 Category – Search in Fashion
 Sub Category – Search in Women Fashion
 Sub Category – Search in Footwear & So On…
 Display 50 items per page or as feasible (Previous - Next buttons)
 Shop the look
 Enables a customer to shop outfits from photos. A customer can upload
a photo or screenshot and discover similar clothing styles. Also, home
decor looks are scanned and relevant products are displayed in search
results

 At the bottom of the home page

 Home- Will redirect to home page (e.g., if we are viewing any product, and we click on
any navigation icon – say cart, then clicking on Home icon should show same product
page)
 Orders
 Categories (Business Categories)
 Account
 Orders page
 Orders will have necessary filters based on Status & Time.
 Landing page of Orders will show list of Orders with details like - Order ID, Status, Payment
Mode, Amount, Date of Order, Estimated Delivery Date
 Inside an Order entry each Order will show required details like: Category Name
 Order ID, Status, Payment Mode, Amount, Date of Order, Estimated Delivery Date, item and
the specification selected by customer (size, qty, colour etc.)
 Cancellation option on each product (if feasible) or whole order before order is packed and
return button after order is delivered.
 Buy Again option
 Order Summary (as shown in pic), Name, mobile no., address type, full address & pin code.
  Invoice download option after delivery
 Track Order (Track Delivery Agent)
 Return Request by Customer – Return button will be visible after delivery. Customer will click
Return Button – there will be option for replacement/exchange too (whole process is already
explained in DB module) – Order will Cancel with a reason till dispatch, after dispatch cancel
button will show “order cannot be cancelled after dispatch, if you still want to cancel this order
please deny on delivery” and Customer will click return button on app with a reason OR DB will
click “Order
Denied By Customer” with a reason.
 Pay during transit - Pay on the app using the Payment Gateway option during the order
transit (from order placement to order Delivery session)
 Similar product suggestions on the Order Page of the customer. Customer will get more
product suggestions based on any order he has ordered in past

 Business Categories

Business Category will show:

 A banner Image (we should be able to add different banners here)
 Tiles for immediate sub-categories (Categories to shop)
 Offer images on (Sub-Categories)
 Images of Brands with offers (offer on brands)
 Shop by Brand section - it will be a type of filter that will show Brand image and clicking on
it will open categories under that Brand.
 Sub-categories
Sub Category Page:
Business Category – Women Fashion
Sub Category – Women Footwear
Example - Women Footwear will contain:
A relevant dynamic banner image (same as Business Category concept)
 Tiles for immediate sub-categories (Categories to shop)
 Offer images on (discounted Sub-Categories/Products)
 Images of Brands with offers (offer on brands)
 Shop by Brand section - it will be a type of filter that will show Brand image related
to footwear sub-category and clicking on it will open categories under that Brand.
 This will be same till Product List is shown

 Multiple categories linking to a product category.

 Example1: Cosmetics can be a sub-category of Business Categories like Fashion as well
as Personal Care. We should be able to link Cosmetics to Fashion & Personal Care too.
 Example2: Footwear under Fashion Business Category will contain the ‘Sports Footwear’
category too, but Sports Footwear will also be in the ‘Sports Business Category. We
should be able to select multiple parent categories for such categories.
 Filters on Product List Page

 50 items Per page (or whatever feasible)

 Previous & Next Buttons
 Product Image, Product Name, Brand Name, Star Rating, total number of ratings,
MRP, discounted price, wish-list icon
 Total Count of products
 List | Grid View
 Feasibility to add a section for sponsored ads
 Feasibility to add a section for Offer Banner image

 Account
Account will contain:
 Profile –
 Profile Settings like, Add/Edit Profile Pic (Profile Image Auto Fit), Change Mobile
No., Change Name, Change Email, Add Alternate Number, Change Password - with
OTP verification and email verification link.
 Size Profile (for fashion business category)
 Addresses – List of added Addresses, edit, delete, set as default address etc.
(explained separately)
 Wallet
 Wishlist – Already Explained previously
 Delete my Account – will delete the customer’s account with some questionnaire (reason for
delete, temporary deletion, confirmation for delete)

 Product Page
 Product Name, Product Images, Product Videos
 Product Ratings, Wishlist the Product, Product Configuration (Size, Colour, weight,
volume, RAM, Storage etc.,)
 View similar product icon – clicking on Icon will show similar products in a prompt
 Quantity
 A link on product page to view an Image for Size Chart.
 Show Inclusive of GST label at Product Page
  Inventory Limit (you cannot order more than “X” quantity) – When customer tries to
increase quantity of any product, there should be restriction set by Admin on product SKUs
for quantity.
 Only “X” items left – strategy based (admin controlled) - This should get displayed
selective products example: only 5 items left so that customer will order this product.
 Easy 7-day Returns, Refund and Exchange (time limit will depend upon the Product category).
 Customer Questions, Customer Reviews, Date of review, (feasibility to filter on the basis
of Positive reviews, Negative/Critical reviews on the basis of Ratings).
 Reviews should be Admin controlled – admin should be able to reject those
reviews containing abusive language.
 Review options as – image (clickable and zoom option), Text, Video
 An option to like or dislike the review depending on how useful was review to a customer.
 An image at bottom to show tags Genuine Product, Quality Check, Safety Check, uploaded
at product category by admin – Image Tags
 Check Pin Code option at Product Page to check the delivery
 What a customer would like to see either from same Brand, same color or same product e.g.
More Mobile Phones from Samsung More Jeans from Puma
More Aqua Color Mobile Phones More Blue Jeans
More Mobile Phones More Jeans
 Highlight the applicable offers only on Product page & Cart or Checkout. All other offers should
be faded.
 360o view of products - A customer should be able to view a product image in a 360o
manner (group of images). There is an Icon on a 360-degree image to indicate to a customer
that this image has a 360o view option.
 Share products through social media, and SMS.
Visit the Brand Store

 Visit the brand store (elaborated) on

the product page where the Brand is
displayed. It should be a link that will
redirect to that brand with all sub-
categories like footwear, T-shirts, Bottoms,
Sports Wear, etc.
Reference in the image.

Label POD on products with the POD option - Restrict or disable or fade the POD option when
orders are only online payment based.
Also, filter based on Positive reviews, Negative/Critical reviews based on Customer’s Like Dislike
reactions – also the Ratings

The search option to find relevant questionnaires asked by customers about a product.
Fastest Selling Similar products

After Similar products, another division will be for

Fastest-selling similar products on Product Page.
Reference in the image.

Similar products icon

 A similar products icon should be on the

product image so it would be easy for a customer to
view

the similar products.

Reference in the image.

Buy it with (product recommendations)

 Suggestions to buy with should be displayed
 Example: T-shirt will get suggestions for jeans.
Kurtis will get suggestions with dupattas and bottoms etc.

Comparison of Same Products

 On the product page, a customer should be able to view the comparison of the same
products based on the Specification of that particular product within the same brand
(Star Rating, Price, Colour, Item weight, Model number, Easy to use, etc.).
 Rating & Reviews
 A customer should be able to
see Ratings & Reviews based on
how
many users have given a 5-star rating, 4 star
rating and so on.
Reference in the image.

Elaborated Product Features

 On the product page, after the product description, a customer should be able to view the
Elaborated features of a product (Images with text). There should be a provision on the Admin panel
to add this extra information. Reference in the image below.

 Order Place Process

 Cart Page (separately explained)
 Payment & Checkout Page
 Can Change Address here too, Bank Offers, Order Summary,
 Place Order button
 Order Placed Successfully – green tick mark, a GIF image for successful order placement
with order details snapshot.
 Represent order experience at customer end through emoticons
 Above 4 – excellent, 3-4 – Good, 2-3 – Average, Below 2 - Bad
 Order experience should be shown at Admin Panel against order list entry.
 Count of Products
 Wishlist – according to the tab selected (Already explained in Wishlist Layout)
 Cart – (already explained in cart Layout)
 After filters are applied
 Product List Page
ADMIN PANEL
Sample Dashboard
Snap shot for better clarity & understanding only.

 Tabs
Current Orders, In-Transit Orders, Return Requests, Delivered Orders, Cancelled Orders,
Returned Orders, Recent Reviews, New Products, Total Customers, Total DBs,
 Filters (By search, Calendar to show From date –To date) and a Reset Button
should be on every page of each Tab, Counter/DropDownLists to display total items on every
page.
 Analytics Page - Sales, Payments, Transactions, Sales Target, Earnings, App visits, Product visits,
Top products, Top Customers, Cart Bounce, daily, weekly, monthly, quarterly, annually
Reports, Analysis Category Wise, Best Selling category according to pin code

Side Menu Bar

 Business Categories Menu (added by admin)
 Product Category Menu (added by admin)
 Product Configuration/Customization Menu - All attributes/features of a product like
(Size, Color, Quantity, Volume, weight, Pcs etc)
 Brands Menu - To Add Brands along with vendor details
 Product Management Menu (Master Item Module) - Bulk Upload (images, HSN, SKU code,
MRP, and other details) Created By, Created On, Active /Inactive products, Filters
(Products Added From Date-To Date)
 Purchase Module - Vendor Creation, PO Generation, PO Acceptance, GRN, Damage/Saleable,
PO Returns.
 Home page CMS (UI Elements Page) - Banner Management, Event / Occasion Management,
Ad Management (created by and created on)
 Pin Code Management Menu
  Vehicle Management Menu - Vehicle Number, Route assigned, Driver assigned
 Warehouse Management Menu - Add Warehouse (Name, Location
Coordinates) Updating, Deleting the Warehouse details

 Custom Notifications Menu - To be forwarded to Customers (offers, Deals etc) DBs

 Offer Management Menu - Promo code, Reward points, Bank Offers, Combo Offers,
Discounts, Coupons, kits (Groups)
 Content Menu - FAQ’s, T&C’s, Terms of Use, Privacy policy, About Us, Contact Us
 Settings Menu - Theme Management, Color, Item Style, Font style, Background color,
Banner component
Header Menus
On clicking the Orders Tab, the respective pages that will be displayed are:
 Order Fulfilment Dashboard
 Orders Page (Print Shipping Label, Print Invoice Button)
 Filter option to filter Orders (Order From date –To date)
Alert and division colour change for un-attended Orders page (if an order goes unnoticed
for longer period of time)
Graphical representation of Order Status/Fulfilment per order (Picked, Packed, Assigned, Dispatched, In-
transit, Delivered)

Reports Tab
On clicking the Reports Tab the respective pages that will be displayed are:
 Reports/Finance
 Payment, Transactions, Bank Transfers Page
 Sales, GST(R-1,R-2,R-3), Reconciliation, Inventory, Collection Report Page
 PO, PO Returns, Ledger maintenance, GRN
 Item/ Product Master Data Report Page

User Management Tab

On clicking the User Management Tab the respective pages that will be displayed are:
 Super Admin, Admin, Sub-Admins – their User IDs, Name, Email, Passwords, Mobile
number, Address, Profile image
 Roles & Permissions assigned to these users depending upon modules like Order
Fulfilment, Purchase Order, Accounts
 Creation, Deletion, Listing etc. of these Users
 2 Step Verification for Admin & Sub Admin Login
 Detailed User Logs of these users (Orders catered, Products uploaded or any changes made
by that user)

DB Tab
 On clicking the DB(Delivery Boy) Tab , there will be two Sub Tabs In-House DB and Outhouse DB
 Then the respective pages will be displayed as under:

Delivery Boy/Executive
Driver Creation Page - Name, Email, Mobile number, Address, Profile image, Online status, DB ID.
DB Dashboard that will include:
Daily DB list, Email, Name, Phone No., Created-on, Actions (delete, edit, active/inactive), View Details,
DB Tracking, Orders Assigned, Total Amount Collected & Collectable, Amount per order, Payment Status
(Paid, In - Transit, Prepaid), DB Reports (DB performance reports)
Options like SOS alert, Release DB, Re-Assign orders to another available DB in case of any mishap“

Customer Tab
On clicking the Customer-Tab the respective pages that will be displayed are:
Customer Accounts Page - Email, Name, Phone no., Customer ID, (Create password, Created By &
Created On if customer is created from admin panel)
On Customer Details Page all details like (Athwas Pay, Reward Points Created On & Created By)
Analytics- Per Customer (how much he has shopped, Interest in Shopping categories, Brands etc.)
Overall Analytics of all Customers
Customer Type (Premium, Average etc.) Color Coding or Star Rating

Order Return Tab

 On clicking the Return Tab the respective pages that will be displayed are:
 Admin will receive a Return request from Customer
 And customer will receive a message “Your Return Req has been received, Our Delivery agent
will pick the order within 3 business days”
 Reference no. will be generated
 Available DB will be assigned for reverse pickup (similar process, as DB is assigned for Order
delivery“)
 Send a notification to customer "Return Pickup has scheduled kindly keep the tags intact.
Refund will be initiated once the Quality check is passed"
 On successful pick-up completion Admin gets an alert and a notification is forwarded to
the customer “Item Received, Refund Initiated will reflect in 6-7 business days.”
Process Closed
 On Unsuccessful Pick-up return request Rejected.
Process Closed
My Account Tab
On clicking the My Account Tab the respective pages that will be displayed are:
Account settings page of logged in User Change Name, Address, Profile picture, Password

Notification Bell icon Admin can see all the notifications related to Order place, Returns and Refunds,
S.O.S, Password changed by Db and Sub-Admin, Minimum Inventory Alert, Half way dropped orders by
customers
Delivery Boy Module UI – Android

Login - DB
 First of all DB will be created by Admin at Admin-panel – Active/Inactive, delete, edit,
track, etc (explained in Admin panel).
 Only credentials will be provided to DB to use the platform. APK will be shared with DB,
not through Play Store.
 There should be proper form validations on DB creation, DB Details Updation, and
Password Reset on both platforms (admin & DB)
 Sign-in page – welcome page for DB
 DB should be able to change the password. If the company is giving him a SIM and Hand-
Set, then DB will be able to change the password based on OTP but if he uses his own
handset and SIM then he will request for the password change to Admin. There should be
Forget password option for DB also with the same logic to change it.

Landing Page - DB
 Assigned Order List (Tabs – Current, Delivered, Cancel Requests, Returned, Return
Assignments)
 Cancel requests are related to canceled orders after Dispatch. Also, Invoice will get
generated & will be visible to the customer once the Dispatch status is triggered by
Admin.
 SOS emergency help button option while in Order Transit (a dropdown list for issues that a
DB may face during transit – Medical Issue, Vehicle Issue, Mishap, Fuel Issue, Route Issue,
Shutdown Issue, etc.) Admin will get the SOS alert from the DB and re-assign the order to
another available or same route DB. Re-assigned Orders will show up in the push
notification of the second DB and will reflect in his Current Orders Tab w.r.t time sequence.
 Support - Help option to send message to admin directly.
 DB Account (profile) – DB ID, DB Name, DB Mobile No, DB Profile Pic, DB email, DB
Password change, Orders Count, Amount Collections of (Filter based – day, week, month)
 DB cannot change profile details except for passwords. Other changes will be done
on request sent to Admin.
Reference in the image below:
Order Detail Page DB
We don’t have to show Order Item images to DB. We will show only
 Business Category, Product ID, and Quantity.
 Quantity of Packets
 Order ID
 Mode of Payment
 Full Delivery Address – Address Type (Home/Work)
 Pin Code
 Order status:
 Acknowledged
 Packed / Dispatched
 In-Transit (DB will set it to In-Transit) and
 Verify the Delivery button
 There will be an option to reschedule the delivery if the customer is unavailable, not
responding, or if the customer itself reschedules the order. (options will be in the
dropdown list)
 Admin will do 3 attempts (1 attempt per day) at max to deliver the order. Then the order
will be canceled automatically.
 Attempts should be tracked by Admin
 Count of attempts will get triggered whenever DB is clicking reschedule option.

Refer image for more info:

Order Detail Page – DB - Payment Modes at Delivery

Order Detail Page – DB – Return Order Assignments

Order Detail Page – DB – Return Order Assignments

 Customer will click on return button after order delivery – this info will be sent to Admin
 Admin will assign this Return Order to available DB (same as he assigns fresh order to DB)
 Return Reference no. will be generated
 A Message will be sent to the Customer (refer to the previous image)
 DB will reach the destination address and collect the product
 DB will do a quality check for tags and breakage
 If the test failed, the return is rejected, and no refund (may be disputed)
 If the test passes on the spot, DB will update the test passed, and he will return
to the warehouse -a refund will be initiated
 Another quality check will be done at the warehouse to check whether the item
is resaleable or not. (manage return inventory)
 Refunds will be processed, and the customer will get messages/notifications timely.
Refer image for more info: