DTPM2 Template

Issue Notification
Abstract
Dell Technologies Project and Program Managers should use this template when
notifying Internal Stakeholders of an Issue or Escalation on their project.
Notification is required for Sev 1 cases and is optional for other severity issues.

DTPM2
Executive summary

Revisions
Date Description
March 2020 Initial release of existing template under the new format

July 2023 Update terminology

Acknowledgements
Author: Patricia Orsini

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Copyright © February 28, 2020 Dell Inc. or its subsidiaries. All Rights Reserved. Dell Technologies, Dell, EMC, Dell EMC and other trademarks are
trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. [11/26/23] [ DTPM2 Template ] [ DTPM2]

2 Issue Notification | DTPM2

Executive summary

Table of contents
Revisions.......................................................................................................................................................................... 2
Acknowledgements........................................................................................................................................................... 2
Table of contents.............................................................................................................................................................. 3
Executive summary.......................................................................................................................................................... 4
1 Template.................................................................................................................................................................... 5

3 Issue Notification | DTPM2

Executive summary

Executive summary
The purpose of this template is to provide Project and Program Managers with required data to be
communicated to Internal Stakeholders when Issues or Escalations arise on a project. Best practice
guidelines are detailed in the Project Issues & Escalations job aid.

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1 Template

EMAIL SUBJECT (required content): GLOBAL DELIVERY SERVICES ISSUE NOTIFICATION-Project ID

– Customer Name – Location

*** START OF ISSUE NOTIFICATION EMAIL BODY CONTENT ***

DELIVERY SERVICES ISSUE NOTIFICATION

Project ID [Enter Project ID]

Customer [Enter Customer Name]

Location [Enter City, State and/or Country]

Level of Customer [Who in customer’s organization are aware / notified of the issue and their role]
Awareness
Temperature
[Enter “X” in appropriate box]

Product and Service [Enter the Product, Model and Service(s) impacted by issue]

Service Tag [Enter Service Tag of affected product(s)]

Serial Number [Enter Serial Number of affected product(s)]

Date Raised dd-mm-yy

Issue Description [Enter brief summary of the issue] Example: SA is encountering problems
integrating customer’s network during VxRail implementation.

Due Date [Enter deadline for resolution given by customer]

Impact [Enter brief summary of impact to customer business]

SR/Case #s [Enter SR/Case #s that have been opened, as applicable]

CIM Escalation [Enter reason for escalation to CIM]

Escalation # [Enter escalation ticket #]

Escalation Owner [Enter name of CIM team member who owns Escalation ticket and is driving
resolution]
Status [Enter Status]

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 Action Plan [Enter planned next actions]

Next Update [Enter date/time you will send your next update]

Action Target Date of

Action Owner
Item Completion

1 Example: New sale initiated to send new Example: Account Team Example: 4/1/2020
side-panel for VMAX

[Your Outlook Signature]

*** END OF ISSUE NOTIFICATION EMAIL BODY CONTENT ***

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