Today, I will be presenting on the roles and responsibilities of a front of house manager in theatre.

A
front of house manager is responsible for ensuring the smooth running of all aspects of customer
service and audience management in a theatre. The front of house manager is the first point of
contact for patrons as they enter the theatre and is responsible for creating an excellent customer
experience that leaves a lasting impression on the audience.

Let's start by looking at the key responsibilities of a front of house manager:

Managing the Front of House team: The front of house manager is responsible for managing a team
of ushers, ticket takers, and other staff members who interact with the audience. The manager must
ensure that each staff member knows their role and is adequately trained to perform their duties
effectively.

Managing the Audience Experience: The front of house manager is responsible for creating a
welcoming and hospitable environment for patrons. They must ensure that the audience is
comfortable, has clear information about the show, and knows where to go for assistance.

Managing Box Office Operations: The front of house manager is also responsible for overseeing the
box office operations. This includes ensuring that tickets are sold efficiently and accurately,
managing the flow of people, and handling any issues that arise with ticketing.

Managing Safety and Security: The front of house manager is responsible for ensuring the safety and
security of the theatre's patrons. This includes managing evacuation procedures, handling
emergency situations, and ensuring that all staff members are trained in emergency procedures.

Managing the Theatre Facilities: The front of house manager is also responsible for ensuring that the
theatre's facilities are clean and well-maintained. This includes managing cleaning schedules,
ensuring that the theatre is well-stocked with necessary supplies, and managing repairs and
maintenance.

Managing Special Events: The front of house manager may also be responsible for managing special
events, such as post-show receptions, fundraisers, or private events.

In conclusion, the front of house manager plays a critical role in ensuring that the theatre's patrons
have an enjoyable and memorable experience. They are responsible for managing the front of house
team, managing the audience experience, overseeing box office operations, managing safety and
security, managing the theatre facilities, and managing special events. The success of a theatre relies
on the front of house manager's ability to manage these responsibilities effectively and create a
positive and welcoming atmosphere for patrons.