Business Communication Final Exam Questions

1. the audience's needs?

a. Most memos, letters, meeting minutes, progress reports, and other routine
communications are formatted according to
b. An outline that divides your subject into steps, then presents the steps in
the order in which they occur is called a
c. The purpose statement both addresses a problem from the writer's point
of view and takes _________ into consideration.
d. An outline that breaks information about a complex subject into
manageable parts, and then discusses each part separately, is called a

2. Most memos, letters, meeting minutes, progress reports, and

other routine communications are formatted according to?
a. a slash through the image.
b. a predetermined set of standards.
c. explaining a process
d. high-visibility standards.
3. An effective way to be a better listener is to?
a. understand that hearing is the same as listening.
b. focus on background noise.
c. allow for a cooling period
d. take notes while you are listening.
4. To plan a successful meeting, you should?
a. determine the focus of the meeting, decide who should attend, choose a
good time and place to hold the meeting.
b. ensure that you have sufficient facts and details to satisfy your audience's
needs and achieve the purpose of your writing, increasing audience
understanding by ensuring your information is in a logical order.
 c. Meeting the deadline, producing a high-quality, persuasive document,
receiving favorable evaluations
d. To get all the needed information down in a reasonably organized manner.
5. minutes
a. The main objective of a proposal is to
b. Official records of meetings are known as
c. External proposals are prepared for clients and customers
d. It is always a good idea to discuss the _________ of your proposal to your
audience.
6. Which of the following techniques might be used to revise your
writing?
a. To highlight key ideas, to introduce subtopics, to guide your reader
through your writing.
b. "How do you use the Internet to help your clients?" and "How has using
the Internet helped your organization?"
c. Waiting until the next morning to evaluate your work, getting feedback
from a coworker, proofreading for grammatical and mechanical errors.
d. When the doer of the action is less important than the receiver
7. When delivering your presentation, you should
a. use movements and gestures
b. thumbnail sketches
c. required equipment and materials
d. opening and closing
8. Writing is coherent when
a. When the doer of the action is less important than the receiver
b. Express ideas or convey information that words alone cannot.
c. books and articles, web documents, audio and video recordings.
d. The relationship between ideas is clear to your audience.
9. opening and closing?
a. An outline that presents steps or events as they occur in time is called a
 b. External proposals are prepared for clients and customers
c. Audiences best remember the ______________ of any given
presentation.
d. What's the best way to avoid plagiarism and copyright violations?
10. Examples of secondary research include?
a. The relationship between ideas is clear to your audience.
b. topics and subtopics within your subject.
c. books and articles, web documents, audio and video recordings.
d. When the doer of the action is less important than the receiver
11. Which of the following principles of writing can also be applied
to preparing presentations?
a. Use good quality, white paper, Use at least one-inch margins on all sides
of the page, Number all pages.
b. To highlight key ideas, to introduce subtopics, to guide your reader
through your writing.
c. Know your purpose and your audience, organize your information,
determine the amount of information necessary to convey your message.
d. A questionnaire allows you to gather information from more people more
quickly than you could through personal interviews.
12. With international audiences, which of the following delivery
techniques should you avoid?
a. Idioms, jargon, and acronyms, sports metaphors, jokes
b. Explaining a process
c. Use movements and gestures
d. Accurate definitions
13. ____________ requires taking action, interpreting the
message, and assessing its worth.
a. brainstorming
b. hearing
 c. understanding
d. listening
14. Start with your outline as a guide, but remember that it is not?
a. brainstorming
b. photographs
c. cast in concrete
d. purpose
15. Your ________ is the degree of detail you decide is necessary
to cover each item in your list of ideas.
a. benefits
b. purpose
c. tele
d. scope
16. ______________ is the gathering of raw data from such
sources as firsthand experience, interviews, direct observations,
and questionnaires.
a. secondary research
b. validity (research)
c. qualitative research
d. primary research
17. The closing is?
a. When writing instructions, can you ever use specialized vocabulary and
abbreviations?
b. When writing a cause-and-effect analysis, the evidence you give to
support your argument should be
c. Although graphs present statistics in a format that is easy to understand,
they are less accurate than
d. What section of your writing should always relate to and reinforce the
ideas presented in the opening and body?
 18. Brainstorming is what?
a. It is always a good idea to discuss the _________ of your proposal to your
audience.
b. A useful way to generate ideas for your writing is called ________.
c. External proposals are prepared for clients and customers
d. An outline that evaluates the relative merits of two or more items is called a

19. document your sources

a. All of the following are possible ways to organize your writing except
b. The key to writing an effective description is to
c. What's the best way to avoid plagiarism and copyright violations?
d. What types of writing might not require a full-scale outline?
20. The first step in preparing to write is to determine your?
a. scope
b. purpose
c. subject
d. persuade
Short answers
1. What should you include in the introduction of your presentation? Why? (List 5 items)
2. How can you keep the presentation interesting for the audience? Why? (List 3 items)
3. What should you include in the conclusion of your presentation? Why? (List 3 items)