COMMUNICATION

BREAKDOWN
 COMMUNICATION BREAKDOWN
COMMUNICATION BREAKDOWN
Technology has had a significant impact on the
In the context of technology, a communication breakdown refers to a
way we communicate, both positively and
situation where the flow of information or data between different
negatively.
technological Here
systems, are orsome
devices, of the
components waysdisrupted or
becomes
technology
ineffective. affects
This can lead communication.
to errors, malfunctions, or failures in the
technology's functionality, resulting in a breakdown of its intended
operations.
Increased connectivity
For Example:
-Technology
• Technical has made
Malfunctions it easier
- Hardware for people
or software to glitches, or
failures,
connect
bugs withproper
that prevent onetransmission
another orregardless
reception of of
data.
location. This means that people can
• Network Issues - Connectivity problems, bandwidth limitations, or
communicate
network with
congestion that hinderfriends, family,
the seamless and
transfer of information.
colleagues no matter where they are in the
Problems with connectivity, latency, or network disruptions can lead
world.or failures in data transmission
to delays
• Incompatibility - Incompatibility between different systems, software
versions, or devices that results in miscommunication or data
corruption.
• Data Loss - Unintended loss of data during transmission due to
factors like power outages or interrupted connections.
 COMMUNICATION BREAKDOWN
COMMUNICATION BREAKDOWN
Technology has had a significant impact on the
• API or Protocol Errors - Errors in Application Programming Interfaces
way we communicate, both positively and
(APIs) or communication protocols can result in data not being
negatively.
properly Hereor received.
transmitted are some of the ways
technology affects communication.
• Data Format Incompatibility - Incompatible data formats between
different software components can lead to misinterpretation or
corruption of data.
Increased connectivity
• Concurrency Issues - When multiple software components try to
-Technology
access or modifyhas made
shared it easier
resources for people ittocan result in
simultaneously,
connect
conflicts with one another regardless of
and breakdowns.
location. This means that people can
• Software Bugs - Errors in the code can cause unexpected behaviors
or communicate withthe friends,
crashes, impacting software'sfamily, andcommunicate
ability to
colleagues no matter where they are in the
effectively
world.
• Security Measures - Security protocols, firewalls, or encryption that
unintentionally block or distort communication.
COMMUNICATION BREAKDOWN
COMMUNICATION BREAKDOWN
Technology has had a significant impact on the
Technology
way has had a significant
we communicate, impact
both positively andon
the way we
negatively. communicate,
Here are some both
of thepositively
ways
and negatively.
technology Here are some of the ways
affects communication.
technology affects communication.

Increased connectivity
1. INCREASED
-Technology has madeCONNECTIVITY
it easier for people to
connect with has
-Technology onemade
another regardless
it easier of
for people
location. This means that people can
to connect with one another regardless of
communicate with friends, family, and
location. noThis
colleagues means
matter wherethat
they people can
are in the
communicate with friends, family, and
world.
colleagues no matter where they are in
the world.
COMMUNICATION BREAKDOWN

2. DISTRACTED COMMUNICATIONS

-With the rise of smartphones and social

media, people are increasingly distracted
when communicating with others. This can
lead to a lack of engagement and
misunderstandings.
COMMUNICATION BREAKDOWN

3. CHANGES IN COMMUNICATION METHODS

-Technology has introduced new ways of

communicating, such as email, instant
messaging, and video conferencing. These
methods have made communication faster and
more convenient, but they have also led to a
decrease in face-to-face communication.
COMMUNICATION BREAKDOWN

4. MISINTERPRETATION

-Written communication, such as email and text

messages, can be easily misinterpreted. This is
because tone and body language are not conveyed,
which can lead to misunderstandings and conflicts.
COMMUNICATION BREAKDOWN

5. INFORMATION OVERLOAD

-The sheer volume of information available through

technology can be overwhelming. This can make it
difficult for people to filter through and find the
information they need.
COMMUNICATION BREAKDOWN

SUMMARY

-Overall, technology has had a profound impact on

communication, and it will continue to shape the way
we interact with one another in the future.
TYPES OF COMMUNICATION
BREAKDOWNS

1. Verbal Communication Breakdown

-This occurs when spoken words are not understood

or are misinterpreted. It can result from unclear
speech, accents, or language barriers.
TYPES OF COMMUNICATION
BREAKDOWNS

2. Non-Verbal Communication Breakdown:

- Non-verbal cues such as body language, facial

expressions, and gestures can convey a lot of
information. Breakdowns happen when these cues
are misread or misinterpreted.
TYPES OF COMMUNICATION
BREAKDOWNS

3. Written Communication Breakdown

- Errors in written communication, such as typos,

grammar mistakes, or unclear messaging, can lead to
misunderstandings.
TYPES OF COMMUNICATION
BREAKDOWNS

4. Interpersonal Communication Breakdown:

- This occurs in one-on-one or small group

interactions. It can happen when people fail to listen
actively, express themselves clearly, or consider the
perspective of the other party.
TYPES OF COMMUNICATION
BREAKDOWNS

5. Cross-cultural Communication Breakdown:

- Differences in cultural norms, values, and

communication styles can lead to misunderstandings
when people from different cultural backgrounds
interact.
 CAUSE OF COMMUNICATION
COMMUNICATION BREAKDOWN
BREAKDOWN
Technology has had a significant impact on the
Communication
way we communicate, breakdown is most
both positively and
negatively. Here are some of the waysof
commonly caused by some kind
misunderstanding.
technology That misunderstanding
affects communication.
can stem from a variety of situations and
factors, such as:
Increased connectivity
-language differences
-Technology has made it easier for people to
-perceptual
connect with differences
one another regardless of
location. Thisattention
-not paying means that people can
communicate with friends, family, and
-distractions
colleagues and noise
no matter where they are in the
world.
-different personal backgrounds
 SIGNS OF COMMUNICATION
COMMUNICATION BREAKDOWN
BREAKDOWN
Technology has had a significant impact on the
Communication breakdownsboth
way we communicate, aren’t always and
positively apparent
fromnegatively.
the get-go.Here
Sincearemost people
some of thewantways
to avoid
conflicts, they tend
technology affectstocommunication.
brush it under the rug and try
to ignore it. However, all that stress builds up and
eventually leads to actions and reactions which can
Increased
negatively connectivity
affect your company. Pay attention to
these-Technology
symptomshas of poor
madeworkplace communication:
it easier for people to
-lackconnect with between
of trust one another regardless
employees andof team
location. This means that people can
members
communicate with friends, family, and
colleagues
-employees no matter
working where
without they
clear are in the
priorities
world.
-set goals not being achieved
-work not done properly or delivered late
-lack of communication between coworkers
 CAUSE & EFFECT OF
COMMUNICATION COMMUNICATION
BREAKDOWN
BREAKDOWN
Technology has had a significant impact on the
As we
way we have already touched
communicate, on above,and
both positively the
causes of Here
negatively. communication
are some breakdowns
of the ways are
complex and
technology affectsstem from an abundance of
communication.
different reasons. We can divide the most
common communication breakdowns into a
couple of different categories:
Increased connectivity
-incomplete frameworks – people have
-Technology has made it easier for people to
different perspectives and present themselves
connect with one another regardless of
in different ways. This is usually because of
location. This means that people can
their upbringing and background, which may
communicate with friends, family, and
clash with someone else’s. This can result in
colleagues no matter where they are in the
workplace communication breakdowns.
world.
-lack of self-awareness – some people simply
aren’t aware of their words and actions. They
might not even consider that their actions can
cause miscommunication – they just aren’t
aware that they’re doing something wrong.
 CAUSE & EFFECT OF
COMMUNICATION COMMUNICATION
BREAKDOWN
BREAKDOWN
Technology has had a significant impact on the
-lowweemotional
way intelligence
communicate, both –positively
some people
and
have underdeveloped social
negatively. Here are some of the ways and emotional
skills, making
technology affectsit communication.
more difficult for them to
connect with other people and understand
them on a deeper level. Their words might
sound harsh or confrontational, which is one of
Increased connectivity
the main causes of communication breakdown.
-Technology has made it easier for people to
-other factors – language barriers, different
connect with one another regardless of
backgrounds, rumors, misinformation, etc.
location. This means that people can
communicate with friends, family, and
colleagues no matter where they are in the
world.
 HOW TO DEAL WITH
COMMUNICATION COMMUNICATION
BREAKDOWN
BREAKDOWN
Technology has had a significant impact on the
To ensure
way a healthy and
we communicate, both prosperous work
positively and
environment,
negatively. you are
Here should do your
some of best
the toways
avoid
communication
technology affectsbreakdowns. This can be done
communication.
in many different ways, though the best course
of action depends on the peculiarities of your
situation.
Increased connectivity
These are the most effective ways of achieving
-Technology has made it easier for people to
better communication and resolving
connect with one another regardless of
communication issues:
location. This means that people can
-acknowledge the
communicate withsituation
friends,at hand and and
family, voice
that there
colleagues has been
no matter whereathey communication
are in the
breakdown
world.
 HOW TO DEAL WITH
COMMUNICATION COMMUNICATION
BREAKDOWN
BREAKDOWN
Technology has had a significant impact on the
-recognize
way your faults inboth
we communicate, the situation
positivelyand
andtry
to explain your
negatively. Hereactions
are in a non-condescending
some of the ways
manner
technology affects communication.
-leave your emotions out of the situation – be
as objective and straightforward as possible
Increased connectivity
-try to find a compromise
-Technology has made it easier for people to
-try to resolve the issue, ask other involved
connect with one another regardless of
parties how they’d like to handle the matter
location. This means that people can
communicate with friends, family, and
colleagues no matter where they are in the
world.
COMMUNICATION BREAKDOWN
EXAMPLES
Technology has had a significant impact on the
1. Too
way wemuch jargon
communicate, both positively and
negatively.
If your IT Here
supportareoften
someusesofacronyms
the waysand
technology
tech specs,affects
thencommunication.
you’re experiencing poor
communication. Yes, information technology is
complex. Sometimes, it’s unavoidable to use
Increased
words likeconnectivity
bytes, GUI, and hypervisor. However,
IT engineers always need to keep two things in
-Technology has made it easier for people to
mind:
connect with one another regardless of
Use
location. plain
This English
means that over people
IT jargon.
can
Provide lots of
communicate context
with if using
friends, a technical
family, and
colleagues no matter term.where they are in the
Here are two examples to illustrate:
world.
COMMUNICATION BREAKDOWN
EXAMPLES
Technology has had a significant impact on the
Jargon-filled:
way Your WiFi
we communicate, both configuration
positively and is
throttling your
negatively. Herebandwidth,
are someso of
we the
mightways
need
to up youraffects
technology Gigabytes.
communication.

Plain English: Your wireless router is set up in

Increased connectivity
such a way that your internet access is very,
very slow. has
-Technology We made
need ittoeasier
assessforthe wireless
people to
router, see
connect withif there is a technical
one another issue, and
regardless of
attempt aThis
location. fix that will increase
means the speed
that people canof
your internet access.
communicate with friends, family, and
colleagues no matter where they are in the
world.
COMMUNICATION BREAKDOWN
EXAMPLES
Technology has had a significant impact on the
2. Not
way weasking you enoughboth
communicate, questions
positively and
negatively.
To assess anHere are an
IT issue, some of theneeds
IT engineer waysto
technology affects communication.
collect information. Jumping to conclusions
often leads down the wrong path. That’s partly
because information technology evolves so
Increased connectivity
rapidly that it’s impossible for any one IT
engineer to know everything.
-Technology has made it easier for people to
connect with one another regardless of
location. This means that people can
That’s why the good IT engineers will ask
communicate with friends, family, and
questions, investigate, and work as a team with
colleagues no matter where they are in the
helpdesk colleagues to objectively get to the
world.
root of IT issues. Poorly trained IT engineers
may rush toward attempting a quick fix. Such a
decision can result in more recurring issues
that waste more of your time instead of
speedy, efficient service.
COMMUNICATION BREAKDOWN
EXAMPLES
Technology has had a significant impact on the
Some
way weengineers may beboth
communicate, pressured to close
positively and a
certain number
negatively. Here of aretickets.
someThis
of pressure
the ways can
sometimesaffects
technology result in a rushed service
communication.
experience that may, or may not, fix the
problem. But you’re left feeling neglected and
without thoughtful IT support.
Increased connectivity
-Technology has made it easier for people to
connect with one another regardless of
location. This means that people can
communicate with friends, family, and
colleagues no matter where they are in the
world.
COMMUNICATION BREAKDOWN
EXAMPLES
Technology has had a significant impact on the
3. Awefailure
way to understand
communicate, both your operational
positively and
needs. Many IT support vendors
negatively. Here are some of the ways focus too
much on affects
technology technology without understanding
communication.
the context of business. You may assume that a
split occurs between technology and business:
“My IT support is good with technology, and
Increased connectivity
I’m good at doing my job.” However, some
issues arehas
-Technology unacceptable
made it easierto for
organizations.
people to
Municipalities
connect with can’t
one have issuesregardless
another that interrupt
of
or postpone
location. This a means
council that
meeting. Healthcare
people can
organizations must
communicate with befriends,
able to access
family, data
andto
serve patients.
colleagues A financial
no matter where institution
they are incannot
the
afford data loss.
world.
COMMUNICATION BREAKDOWN
EXAMPLES
Technology has had a significant impact on the
An ITwehelpdesk
way needs to both
communicate, understand the critical
positively and
IT infrastructure that impacts
negatively. Here are some of the waysyour operations
and prioritize
technology affects issues that affect business
communication.
continuity. It especially helps when your IT
helpdesk understands your industry—such as
having provided support for hundreds of
Increased connectivity
council meetings, fixing critical IT issues for a
healthcare has
-Technology provider
made during
it easiera for
busy day,toor
people
quickly restoring
connect with one dataanother
for a financial institution
regardless of
while remaining
location. compliant.
This means that people can
communicate with friends, family, and
colleagues no matter where they are in the
world.
TIPS FOR IMPROVING
COMMUNICATION

1. Active Listening

-Encourage people to listen attentively to

others, without interrupting or formulating
their responses while the other person is
speaking. Active listening helps in
understanding the full message being
conveyed.
TIPS FOR IMPROVING
COMMUNICATION

2. Effective Questioning

- Teach the art of asking open-ended questions

that encourage detailed responses, as opposed
to simple yes/no questions. This can facilitate
deeper conversations.
TIPS FOR IMPROVING
COMMUNICATION

3. Feedback and Clarification:

- Emphasize the importance of providing and

seeking feedback to ensure that messages are
understood correctly. Encourage people to ask
for clarification when something is unclear.
TIPS FOR IMPROVING
COMMUNICATION

4. Empathy and Understanding

- Promote empathy as a key element in

communication. Encourage individuals to try to
understand and appreciate the perspective and
emotions of the person they are communicating
with.
TIPS FOR IMPROVING
COMMUNICATION

5. Use of Plain Language

- Encourage the use of clear and simple

language, especially when communicating
complex ideas. Avoid jargon or technical terms
that the audience may not understan.
COMMUNICATION BREAKDOWN
THE FUTURE OF COMMUNICATION
Technology has had a significant impact on the
way we communicate, both positively and
negatively. Here are some of the ways
1. Enhanced
technology Clarity
affects and Understanding
communication.
- Advanced technologies like AI-driven
language translation and real-time
Increased connectivity
communication tools can bridge language
barriers, reducing
-Technology has made misunderstandings caused
it easier for people to
by linguistic differences.
connect with one another regardless of
location. This means that people can
communicate with friends, family, and
colleagues no matter where they are in the
world.
COMMUNICATION BREAKDOWN
THE FUTURE OF COMMUNICATION
Technology has had a significant impact on the
way we communicate, both positively and
negatively. Here are some of the ways
2. Improved
technology Non-Verbal
affects Cues
communication.
- Immersive communication experiences
through AR and VR can convey non-verbal cues
Increased connectivity
more effectively, making it easier to
understandhas
-Technology emotions and
made it intentions,
easier reducing
for people to
misinterpretations.
connect with one another regardless of
location. This means that people can
communicate with friends, family, and
colleagues no matter where they are in the
world.
COMMUNICATION BREAKDOWN
THE FUTURE OF COMMUNICATION
Technology has had a significant impact on the
way we communicate, both positively and
negatively. Here are some of the ways
3. AI-Powered
technology affectsAssistance
communication.
- AI-driven virtual assistants can help users
compose clearer messages, avoid
Increased connectivity
misunderstandings in written communication,
and even has
-Technology mediate
made conflicts by people
it easier for suggesting
to
constructive language.
connect with one another regardless of
location. This means that people can
communicate with friends, family, and
colleagues no matter where they are in the
world.
COMMUNICATION BREAKDOWN
THE FUTURE OF COMMUNICATION
Technology has had a significant impact on the
way we communicate, both positively and
negatively. Here are some of the ways
4. Real-Time
technology Feedback
affects communication.
- With the advent of 5G and instant
communication, individuals can provide
Increased
immediateconnectivity
feedback and clarification during
conversations,
-Technology has addressing issuesfor
made it easier as they arise
people to
and preventing misunderstandings
connect with one another regardless of from
escalating.This means that people can
location.
communicate with friends, family, and
colleagues no matter where they are in the
world.
COMMUNICATION BREAKDOWN
THE FUTURE OF COMMUNICATION
Technology has had a significant impact on the
way we communicate, both positively and
negatively. Here are some of the ways
5. Cross-Cultural
technology Awareness
affects communication.
- As technology enables more cross-cultural
interactions, people may become more
Increased connectivity
culturally sensitive and aware, reducing the
potential forhas
-Technology cultural
mademisunderstandings.
it easier for people to
connect with one another regardless of
location. This means that people can
communicate with friends, family, and
colleagues no matter where they are in the
world.
THANK YOU!!